Pharmacy is much better than before Dont worry about old 1 star reviews I had 5 cars infront of me for prescription pick up , and i didnt have to wait no longer than 8-10mins , it was quick service . Some people just complaints , but respect the worker inside , they cant rush on medicine or any other drugs , it is big responsibility for them and it does take time . It is busy location but very convenient Clean and organized Walgreen . read more

Put in my request for a refill 3 days ago. It never got filled, and I ran out yesterday, so I came in this morning to ask. He seemed dumbfounded at the idea of a patient wanting their medicine and said they were planning on filling it by Monday. But of course he could do it by 1:30 today if I wanted him to. If you could have filled it all along, why didn't you? Why? Would? I? Want? You? To? Wait? I only had a tiny window to pick it up at 5 pm. Of course, it wasn't ready like he said it would be. I called to ask why, was left on hold for 15 minutes, and then hung up on without ever talking to anyone. I mentioned that when I finally got someone on the phone, and he had the audacity to say "well I don't remember that happening." I now can't get the medicine until Monday and will be off it until then. They're literally a detriment to the health of patients here. Avoid at all costs. read more

Wort drive thru pharmacy, it takes 30 min to get your prescription even you the only one in line

That's it people! I'll never ever use Walgreens pharmacy the customer service is so terrible. ..! Every time there is a problem with something on their end and I mean every single time! Not to mention the 20-30 minute wait... one person on a register and 10 to 15 people in line. Even over the phone they are unreal talking over you raising his voice on a costumer and then he hangs up on me on the end when I'm asking for help?! Me or my family will never use their services again. Think twice before you decide to fill your prescription with them just read to some of other people's complaints. Good luck .. read more

The worst Pharmacy ever! Been sending my prescriptions here for 10 years. And every month I call to fill my standing prescription and EVERY month there is an issue! Horrid wait times in the drive thru and on the phone. I have had finally had enough and will not come back to this store. read more

I placed an order por pickup for toilet paper and paper towels and I went to the store to pick up at the counter at 2:00 am. No one was at the counter when I arrived, there was a white lady in the aisle doing who knows what on her phone and a lady Gina who came from the drink aisle. I told the employee that I had a pickup for Edgar and she didn't respond. I then told Gina who came over, the same thing. The white lady employee then proceeded to yell "you can't wait to be helped" and I responded "well you looked busy" then she proceeded to tell Gina "can you help him I don't want to take care of him" horrible customer service and attitude at this location. I hate that this is the only open location after I get off work. I felt mistreated here, I deserve an apology. I want the store manager to write this employee up and have a talk with her. read more

I arrived today at around 1:30 and was the only person waiting at the counter. After waiting 5 minutes I made eye contact with the lead pharmacist, a female, and the two assistants. The lead pharmacist was busy drinking her coffee from her blue tumbler. She said they were busy and would get to me soon. I waited another two minutes and decided to leave. Walgreens pharmacy customer service is horrid and I will now bring all the family's business to a competitor. read more

I'm only giving Walgreens a 3 star rating because they are so close to my house. They are again moving things around and think it's acceptable to bury certain products behind piles of new products that they're moving into different spaces periodifferent spaces. This is a fire hazard as well as very inconvenient for anybody to buy those items that are buried behind the other I'm the other items. I don't know why Walgreens can't figure out how to store their product while they're moving things around without blocking the rest of their products. read more

Walgreens - a grocery store with boxes of food - Drugstores Near Me - Carol Stream, Illinois

I just spent 5 hours in the ER with my infant son, who has a high fever. They gave me a script for Tylenol suppositories because he vomits anything orally. I brought the script to Walgreens at 11:15pm asking when I can pick up. They told me not until 10am the next morning! I told them I have a baby with a fever, and can't they get it to me sooner? I'm then told I can pick it up between 8:30 and 9am the next day. !!! What is the point of having a 24-hour pharmacy if I can't get my prescription until 10+ hours later?! Freaking useless. read more

Their pharmacy is by far one of the worst. We drive out of our way to go to other locations to avoid this place. They r always under staff. One person manages drive through and counter and calls at times. There is always a huge line inside and drive through. Everyone I know hates this Walgreens. Forget about calling bc you'll wait forever read more

06/22/2020 by 1:30am. Just came from this store and the two workers, (an old lady and an old gentleman), were NOT using the MASKS. I asked the lady if they were not supposed to use them and she said... "We're working more than 10 hours straight and we can't use them anymore today". (A lot attitude!!!). REALLY??? Unfortunately, people are playing with something very serious, and putting other people's lives in jeopardy!!!! Good job WALGREENS!!!! ‍‍‍‍‍‍‍‍‍‍‍‍ read more

Their systems create a horrible user experience. Auto refills get changed back to NOT auto refill, then I'm stuck waiting for my refill. When I place an order in the app, it'll say it's submitted, and then when I check back in 1-2 days, it's mysteriously gone. When my doctor calls in a prescription, there is typically a delay or some other issue unless I call and talk to a person directly. And when you call the store, you're routed to a call center instead of the store, so you have to explain your question to that person for them to send you to the store pharmacy like you wanted to reach in the first place. Then you're on hold for a long time and end up being disconnected. The staff is usually very nice (hence the 2 stars instead of 1) but they're having to deal with these crap systems too, and then cranky customers on top of it - so nothing against them! But seriously Walgreens, your user experience is horrible. I'm transferring my prescriptions elsewhere. read more

I am very thankful for Employee Jennifer and Store Manager Annie. They were a pleasure to me and had excellent customer service. They made me feel like coming back every other day. I very very much appreciate their efforts to help me out and I am so grateful for both of them. read more

Ugh. I needed a flu shot and since the CVS didn't have any, I went here. I scheduled an appointment online and got there 10 minutes ahead of time. Then I had to wait in line at the pharmacy to check in. By then it was after my appointment time. The pharmacy tech who checked me in was nice but then I had to wait again. After 15 minutes of working to avoid all the sick people there, I finally got my shot. Note that the flu shots are through the pharmacy not through the Advocate clinic. What's the point of making an appointment if the service provider doesn't honor the time? read more

Hands down the worst Walgreens ever. From the pharmacy to the customer service throughout the store. There's a reason they have a 1.5 star rating. read more

The pharmacy at this location has got to be the absolute worst. They have a drive-through for a reason, but it seems it's never operational. There's always an issue with the speaker or something else where as a result you have to go into the store instead. They have one person working at the counter and 25 people in line. Sometimes you wait for 30-45 minutes in line to pick up your prescription. The staff is not compassionate and they don't seem to really care either. It's almost as if it's a chore for them to be there working there. There's absolutely no sense of urgency and they certainly don't go above and beyond to help you. They do the absolute bare minimum needed to suffice. read more

This is the worst Walgreens I have ever been to. So many bad experiences over the last few years. Being in my mid 30's I've been denied the ability to make an alcohol purchase because my pre-teen son was with me. Thanks for assuming I would give him alcohol. My adult nephew was not allowed to pick up his prescription, he was accused of having a fake ID. His uncle had to come in with him and confirm that was his ID, because some one would use a fake ID to get thyroid medication, right? I once witnessed an employee accuse a customer of opening a make-up package. It was already opened, I had just walked past it. Recently I had to switch my prescriptions to their pharmacy because of a change in my insurance. Each time it's at least a 20-30 minute wait in line, in the drive-thru or inside. You guys really need to get it together. read more

This review is solely for the pharmacy. This has been my family's pharmacy for the past 10 years as it is minutes from my work. Up until the past year, I have been satisfied with the pharmacy, but since COVID, this pharmacy's customer service has drastically declined. If it wasn't for the convenience of being in my way home from work, I would transfer to a different pharmacy. The cons: *Long wait lines to pick up, to inquire about, or to place a prescription. It doesn't matter if you are inside at the counter or at the drive thru, it takes FOREVER!!! *Counterpersons inside cannot multitask prescriptions. I have stood next in line as I witness the cashier unable to answer the customer's question. The pharmacist is busy so the cashier waits... instead, the cashier should tell the customer the pharmacist will be with them and jump onto another cash register to assist the next customer in line. *The wait time is at least 7 minutes per customer. It takes them at least 7 minutes to check the computer for the prescription, to go look for it in the shelf, to ring it up, to ask for the address and insurance info, etc. More, if you are in the drive thru. 2 cars or customers in line??? Do you have 20 minutes to wait?? Can you stand that long inside? Because I have bad hips, I prefer to use the drive thru where I can sit in my car. From personal experience, the drive thru is always backed up after 4:30. Try to go earlier in the day or after 8:00 pm. In order to avoid the slow as molasses service. *Tellers appear to be dissatisfied with their job. They need to greet each customer with a smile...even if the mask is covering it. We can hear it in your voice and see it with your eyes. Cheerfulness goes a long ways to make a long wait more bearable. *THE PHONE SYSTEM IS ABSOLUTELY HORRIBLE: First, the lengthy automated phone service wastes so much of my time. It used to be that you could hit a number to bypass the intro, but not anymore. Just give me a number to connect to the automated refill line. Once there, refilling a prescription is easy IF you have a prescription number AND you still have refills available. Second, if you DO NOT have the prescription # OR you no longer have refills available, the automated system will connect you to the pharmacist. Where you will sit and listen to the repetitive message "we are sorry to keep you waiting, but all of our staff are assisting other customers. We will be with you shortly. There are ___ callers ahead of you." Once it gets down to 1 caller ahead of you, you will eventually get either a ringing or what sounds like the call being answered then put on hold again. Two minutes later, you'll get a busy signal. Just to test my patience, I decided today to see what happens if I immediately called again tried to speak with a pharmacist (because I have nothing better to do with my time *sarcasm*). I waited 38 minutes the first call, 30 minutes the second call, and am currently at 1 hr. for my third call. Good thing I can multitask while I have Walgreens on speaker phone. This is not the first time I've experienced this long hold wait. Third, the automated call back doesn't leave enough information...just that the prescription is ready for pick up. I have a two Type 1 diabetics living in my household. Both have 6 different monthly prescriptions. It would be helpful to know which child's prescription is refilled and what the actual refill was for. I have pulled up to the drive thru uncertain who I was picking up a refill for on many occasions...making my drive thru time lengthier. Fourth, if Walgreens wasn't able to fill the prescription, the automated system will call and tell you they were experiencing a problem or there was a delay, but it doesn't tell you for what medication, nor for which person in the household, nor for the reason why it was delayed. Many times, had I known the reason, I could've called the endocrinologist to resolve the problem. FORGET TRYING TO CALL THE WALGREENS PHARMACIST to figure out why there is a delay.!!!You'll get stuck in the never ending hold loop (see my second point above... I am now at 1 hour 30 minutes on my third hold loop for today). It should not be this difficult to fill a prescription nor should it take so long. The pharmacy needs to increase their staffing. They should open up the second lane and put two people at the drive thru during busy hours. They should also open up and staff cash registers when there is one person waiting in line. Btw, I am at 1 hour, 45 minutes on the third call to speak with a pharmacist. read more

Update: THE PHARMACY TOLD MY MOTHER THEY HAVE HAD ISSUES WITH THIS DOCTOR BEFORE! Are you kidding me?! What if this prescription was needed to live? THIS IS UNACCEPTABLE. I will be reaching out to corporate again in the morning as I was given an 800 number to call. This does not help at all. I will be calling anyone I can until that doctor is gone! Unbelievable! The clinic and pharmacy are absolutely horrible!!! The nurse and doctor were rude the entire time. Making smart comments. The nurse was rude to anyone who walked up "are you here for the clinic? oh you're gonna be waiting an hour", that's how you treat sick people? How about "hi, hello, how can I help you?"! Then I fill everything out, give my ID, insurance, they say everything is good and I go to pick up my prescription and there's absolutely no order. They can't find. Does anyone know what they're doing back there??? The doctor said wait 15-20 mins and they would fill it, the line was long so I left and had my mother go and now there's no medication. The doctor specifically told me to take it tonight ASAP. Well that's pretty hard when you never filled it lady!!! They need new staff ASAP and a new system because this is absolutely insane! read more

Worst location I've been too. Continuous problems on refilling a simple inhaler prescription. Denied a coupon that Walgreens put out for the medication. Rude staff who don't listen to the customer over their computers which they have difficulty running. Literally was told a prescription was denied before giving her the rx number and was told "oh there it is."--and that is a regular occurrence. Filling a doctor ordered prescription should not require divine intervention and repeated visits. Have had a dozen issues in 6 months. Would rather get my drugs on the street then here. read more

If you need a prescription filled, it's best to allow yourself 2-4 hours at this location. Bunch of sloths operating at irrational speeds. If you were waiting on a prescription that keeps you alive, you will no doubt die waiting for them to count to 20. As I sit, the line of cars has reached schmale, they are so slow here that they are now impeding traffic. These pharmacists are giving the dmv a run for their money. What a joke of an establishment. read more

Worst pharmacy ever. Never can get a hold of them on the phone. I had to call a Walgreens staff to walk over to the pharmacy to have them answer the phone. They say they'll have the prescription ready and when we go pick it up, they're out of stock. How does that even happen?! Wasn't the first time. Will definitely be going out of our way to a different pharmacy. read more

This location is the worst ever. 2nd lane has not been open for over 3 years. There's always a long line in the other one. They tell you your meds are ready and when you get there they are not. Forget calling unless you like to be on hold for 60 - 90 minutes. Was told 3 different times my meds would be ready and it's been 1 week and they said they haven't come in yet. I'm so over this crap location. And forget complaining to them because they don't care. read more

No stars if I could. This is The Worst Pharmacy Ever! They never answer the phone and expect to wait in line 20 mins to 2 hours because that's how long it takes the to grab your prescription. Typically they have 3-6 techs in and only one assisting with prescriptions, while the rest literally stand around doing nothing! read more

Tried calling the pharmacy after receiving a confusing voicemail from this store. 8 times I either waited on hold only to be disconnected or never answered. 86 minutes of my life wasted on hold. Definitely go to a different Walgreens location, NOT Carol Stream! read more

Walgreens is a convenient place to run in and grab a snack, first aid kid, band aids or other household supplies quickly and get out. Well... usually. I came in at around 5:30 AM to pick up some dental hygiene products only to find four fifths of the store blocked off due to a guy cleaning the tiles up with a machine. The end result was that only the front counter to the photo counter and a few other aisles were accessible leaving the entire store mostly closed. As a result I was unable to get the stuff I needed at Walgreens and wound up having to make a trip to Meijer. There's not much of a point of being open if only a few aisles are available to shop in. One star for this visit. read more

Go here all the time for the pharmacy. 24 hr drive through is so convenient. At least for my trip, I drove up and was in and out of there like it was nothing. Also had to go here to get passport photos too and that was pretty quick too. Parking lot does fill up really fast though the store never seems to be crowded. Strange.... read more

Waited in the drive up lane for 20 minutes, then waited inside for 20+ more minutes because they put my prescription back??? Walgreens sends me annoying texts, emails, and calls 2 weeks before my prescription is actually due so I refill it when they send the text. Otherwise I get calls everyday. I dont understand how a company that keeps track of medicines can't get this right. Will be taking my prescription to CVS from now on read more

24 hour location. They are always busy, but they've been pleasant each time I've visited. They have fresh food to go as well, so that's a plus. Store was clean on my last visit, too! I live in Wheaton and prefer the store on North Main Street, especially because Mark the Cashier. HE ROCKS (and it's closer to my home). read more

The pharmacy is the worst on the planet. Especially Mohammad the pharmacist. Even my doctor called to say how rude he was to the DOCTOR. Each time I get him, I have complications picking up my prescription but it neverrrrrr happens with any other pharmacist. read more

I don't have the time to write about all the ways this Walgreens pharmacy is so horrible because I just wasted all my time in the drive their drive through. Go anywhere else. read more

My insurance has changed and ive just tried calling 3 times to update my information with you so my prescriptions will go through under the new plan. The first time im hung up on. The 2nd time same thing. The third time i ask for the store manager to get me to the correct person that can get this done for me. She transfers me to the pharmacy where the phone rings and rings and nowone picks up. This is piss poor service at best. I will no longer be filling my prescriptions with this location let alone any Walgreens. This is a simple task that obviously Walgreens is to busy with to accomplish therefore I will take my buisness elsewhere. Very dissapointing read more

The kid that works there who's name is suf is very consistent with his job and he is a very good person definitely promote him

Slow customer service and poor pharmacists. Always uninformed. The drive thru lane is also slow and speakers are poor.

By far, the worst Walgreens pharmacy around. Very unhelpful, unknowledgable and uncaring. CVS will now be my new pharmacy!!!!!

The Pharmacy at this Walgreens is very poorly run. Prescriptions loss and not properly recorded from Doctors, Poor information to customers about prescriptions. I personally spoke with 7 individuals today, trying to get my prescription filled. In every situation, the problems continues to point back at the Pharmacy. read more

Slowest pharmacy I've ever been to. First they never have my meds ready despite getting texts of automatic refills. My meds get moved to random pharmacies without me knowing. They are severely understaffed. If you're going to make us wait 5 deep in line at least give us freaking chairs!! What gives, Walgreens? read more

I had a horrible customer service experience. Wish they cared more about their patients and customers. I will not be coming back here. The nurse practitioner was extremely rude. I went to a different Walgreens in villa park and it was a total different experience and the nurse practitioner there was a million times better. One of the best i've encountered. Please stay away for this particular Walgreens. read more

Slowest pharmacy ever. No matter what time of day this Walgreens is horrible. Managers always have an attitude with customers. Save yourself the inconvenience and have your medications sent elsewhere. read more

i like they are close and open 24 hrs but the pharmacy staff need to do better waiting on people in the drive through and in general drag their buts getting back on refills when they are out of stock or hard to get items read more