Customer service lacks service. If you want to go somewhere where the staff has absolutely no clue about anything, come here. The pharmacy staff and Pharmacists are a complete joke and could care less about the health of anyone besides their own. Unhelpful, rude and extremely uncaring. Been going to Walgreens for 20+ years NO LONGER read more

I would give a minus rating if possible. this is for the pharmacy. on 2 occasions recently, a prescription was sent in from a doctor. The pharmacy didn't have it, never contacted me that it would take a week. In one case, my husband just had emergency surgery, needed the meds and we had to beg the pharmacist to check another Walgreens. there is 0 service here. The Walgreens on Sherman Way is much, much better. read more

There's full of idiots workers from the cashier to the asshole manager I went to buy sometime and they charge me 3 times the same amount!! And the idiot manager " VENJIE " said it's not in his business! What a stupid answer... he didn't do anything I got really upset! I don't know how his is a manager I hope he gets fire with all those cashiers! Walgreens reed about your reviews I'm not the first one. You've to get rid of this guy VENJIE "called " manager.! I can't even give one star to this store read more

i researched closys oral health rince and it was a higher price then the website. i spoke to manager to ask if he could match that price, and he practicly laughed at me. i couldnt beleive the arrogance of that very young manager. i have been coming to walgreens for a very long time, but it was the first time i used this gross location. never again. read more

Your Pharmacy should not drive you crazy This one does. Over and over again I have trouble. They re-fill prescriptions they want to refill and the ones I need often don't get filled. When I call the doctor to renew they tell me they have already renewed it. I have been waiting for a week and a half on one prescription that I know they can called in. But Pharmacy can't find it. The same thing happened to my daughter that wanted a prescription fill from another state. She went in and wanted while they filled it for an hour and a half only to be told they didn't actually have it. There was way more to this story but I will not bore you with the full details. I am going to change to some place else. I can't stand this place! read more

Always clean and well stocked. A lil higher prices than other places but very convenient.

Probably the most incompetent pharmacy staff I have ever encountered. It took over a week to have a simple prescription filled and they always have an excuse...the system is down, the system is having trouble talking with your insurance company, we Can't figure the copay on and on. I have no confidence in their professional abilities. If this is Walgreens now I need to go elsewhere as should you. And avoid the pharmacy manager Ms. Vi P. Very courteous but a lot of double talk and excuses and outright lies. read more

Pharmacists are idiots. Yesterday I watched the pharmacist tell the person in the drive thru they had to talk to a provider on the phone when she dealt with me. Straight up lied to his face. Then she told me she would help me which she did not. Finally I find out that they don't have my prescription in stock and will need to order. My other prescription they do have, but then they tell me they don't accept HealthNet and that I would have to pay for the med. What a worthless store, had my med been in stock on the first day I would have found out then that they didn't accept my health insurance. Now I'm going on two days without my antiobiotics and to make matters worse they wouldn't even give me one pill. That would have probably been outside of their evil-greedy-corporation policy. Apparently wasting my time for a day isn't worth 1 pill to them to keep me healthy. Throw me under a bus why don't you, Walgreens? read more

Horrible service especially from the pharmacist and her staff. I forgot her name but she looks angry and as if she haven't gotten laid ever since she graduated, or maybe she's just a miserable human being trying to make your day god awful. I don't care what her issue is but she tried her best effort to hold my medication back, and make me wait 2 more days.... really? By law I'm entitled to pick it up every 4 weeks 28 days and the day I picked up last time counts towards the 28 days. I just had a really bad seizure and wasn't about to put my life in her dumb illiterate ***. If I'm there to pick up and it's my right why would you wanna hold my medication back? Get laid, it'll solve your issues. In any case I called my doctor and they told her she better give me my medication and she was pissed, yeah *****, I'm gonna report you to the board of pharmacy once I get your name, you looked like you're Armenian or Persian with a angry face that gives me the creeps when I look at. Remember my advice, smile more often and your day might go a bit better. Now I go to a whole different pharmacy. Avoid this pharmacy at all cost especially if you have medication that if you miss a dose can give you a seizure or some life threatening illness, I bet she got through pharmacy school staying after class having discussions with her professors on her knees, who knows, seriously! read more

the photo printing at this place is a joke for some reason it takes hours to print a single order, I would definitely recommend calling ahead and making sure that they have your order prepared before you show up because they don't seem like they can handle much read more

It's difficult to find person to help I was looking one thing and couldn't find person to help me. Went to cashier ask help she called somebody to help but was waiting long and finally somebody came and helped me read more

Omg great service during the day.... but ms Wilson will definitely hold you up!! I waited in line for 15 minutes on 1 customer..... watched her with the next customer ten minutes!!! Cashiers should not ask what you're buying, what's your favorite flavors or anything scan it and keep it moving..... read more

Avoid Diana at the cash register she is a piece of work with a nasty attitude! Because of her I may never go there again!! Good one Walgreens Topanga. Check your staff and the manager should have done more. She was seriously trying to steal money from me and caught an attitude when I called her out. Never again at this store shame on her and management for not keeping their employee in check. read more

This place is trash. Dropped my workers comp prescription and after a month they haven't gotten back to me yet. Took down my information wrong making it harder to correct this issue. They are rude and lazy. Go to Rite-aid. read more

They never have enough help in pharmacy. In outside pickup line of 6 cars, one just pulled out on line way to slow. Must fine new pharmacy

Worst pharmacy! I went through drive thru to pick up my meds and I had to wait 10 minutes before they acknowledged me. The attendant was rude and didn't apologize or even say hi once she did help me or even have a nice day. read more

They are open late for the holidays, so that worked out well. It is holiday hell at walgreens right now. Talk about messy! The workers are not so very friendly and not so very nice, but 3 stars all goes to the nice girl that helped me at the photo department. Had some pics printed for Xmas and everything went smoothly. Walgreens is always convenient for whatever you need and I know some locations are 24hrs so who can ask for more then that? I would appreciate if they got some better employees though. read more

Extremely long wait time at the drive up window. I've never had a problem with staff but very frustrated at the long wait!

This review is only for the pharmacy. The pharmacists and technicians that work here are so rude. They talk amongst each other while 'helping' out customers. and I use the word help very loosely. When you ask a simple questions it's like they're going out of their way to help you out. Every time I go there I am never pleased with the service. And to be fair, all I'm doing is picking up prescriptions so it shouldn't be hard work to give me my prescription. There's one 'bigger' girl who has this annoyed look on her face right when she looks at you. One star is too many stars for the pharmacy department here. read more

I ordered a photo book and went to the store to pick it up. John was helping me. He was very patient and polite and off course very professional. Thank you so much John for your service. read more

Absolute worst pharmacy on this side of the valley. The staff is extremely incompetent. Do not go here. They are rude for no reason and slower than molasses. Edit: I can't stress how bad this pharmacy is. They are just awful. The people working there are exactly what you expect from a place on Topanga and Saticoy. read more

Great customer service and very helpful photo associate made my visit a good one. Clean store and spacious parking.

This is a horribly run Walgreens. Never coming back again. The pharmacist told me they'll be back 1:30p and it's now 2:06p and no one is here yet. And nobody knows what's going on. read more

Dislike this place. They didn't let me use coupons. My register rewards, or my points. They were so rude. They even hide the walgreens monthly savings. They don't have it in the front. If there's something Walgreens does is help the customers with good deals. This one manager and cashier nothing but haters.i was not buying 100 bottle of shampoo it was just 4 the normal for a household of 6. It's not the first time they do this. The Asian cashier and manager not good. Dislike them none of my family or friends is going there and to top it off super dirty and boxes everywhere, no prices on items I have to go and ask for prices. It's like they hate on good deals read more

All Walgreens always creep me out a little , and this one is no exception. There always seem to be homeless people or panhandlers outside - I avoid it at all costs. The only good thing is sometimes they have good cheap gifts, and doo-dads. read more

I got there waited for about 10 minutes to get help finally " Ireen showed up and did not help me first even tough I was the first one in line to get help, but I was ok with it only because the other two customers were just dropping films, but what it bothers me more was Ireen attitude, hope she finds a job that she can be happy to be at, and give us the service we deserve as customers. But after she decided to help me, I was out of there in less than five minutes read more

Some of the employees at this location are great! The check-out people up front are awesome and the pharmacy techs are also cool people. Do not fill your prescriptions here though, the head pharmacist is a total Nazi. I have seen her deny so many people their prescriptions. For a hassle free experience I suggest you get your medication elsewhere. read more

Store is still open just went in a bought a few things this week. Everyone was friendly and quick.

I went in the store to buy medicine for my son. One of the staff member offered his assistance and walked me to the medicine I was looking for. Then he told me that I can save by enrolling to get a free Walgreens card, then he gave me a coupon to use. I will definitely use this pharmacy again. read more

I had been going to Walgreens in Canyon Country for many years and was very happy withthe service there. I moved into West Hills last year and I have to tell you this is the most poorly managed pharmacy I have ever seen. Prescriptions not filled on time, poor follow-up, just generally bad. I am going to have my prescrptions moved, this place sucks! read more

I spoke too soon when I gave five stars. A past doctor notified me that they contacted him so I went in the very next day to update them on my current doctor. I went in yesterday to find out why a prescription wasn't refilled (a med. I have been taking since 1998,) they said the doctor didn't refill it. They still had not updated the doctor name. Mistakes happen, but I really felt like the clerk was angry with me! She was interrogating me about why I switched doctors and why I didn't refill my prescription sooner. I think their procedure is flawed (just between you and me :) because they can only change a doctor's name at the time of refill. This kind of seems Catch 22. read more

I cannot speak for the rest of the store but do not print photos here one of the images had my head cut off and their printer prints with a little too much red. Made me look like a lobster. That would be okay but the problem nobody there knows how to print photos and cannot fix the problem. I wasted 100 bucks there never going back read more

The only reason I'm giving two stars rather than one is because the save day pick up for picture orders is a really nice service the online store offers. However, the service is absolutely terrible. I'm currently still waiting at an empty desk for someone to arrive and hand me the pictures right behind the counter. I went up to the register and had the woman working there call someone to help me on the PA system. An employee walked out of the back room and right past me, and I've been standing here for about 20 minutes now. I'm seriously considering just grabbing the pictures from behind the desk myself. read more

they just seem to have a variety of things. And what such good deals! I buy waters there, body wash, lotion, candy. But i didn't expect decent sun glasses there, energy protein bars, heaters and the likes. cool store. i know, walgreens? yeah, corny maybe but good thing i realize the things available. especially when it is a 5 minute walk away. OH, they sell bread too. ha! read more

always come here in the morning for my milk for my protein shakes. nice mature lady at the cashier most of the time i come very well mannered nice lady always have pleasant small conversations with her. no complaints maybe the lines afternoon time who knows haven't been here in the afternoons. either way the few times i've seen the lines get a little heavy there usually on top of things. WILL BRING BACK MY BUSINESS to this establishment nothing but good things to say about this place. read more

the store is ALWAYS understaffed and LONG ASS LINES, and the employees have DOUBLE CHARGED ME on items the last THREE times I've gone in here!!! I'm tired of it!!!!! read more

Every time I go to a Walgreens I have a horrible experience. I went to get laxatives for my husband who just had an operation. It took me about 15 minutes to get someone to open up the cabinet. I would have left the store, but I really needed them. read more

I order holiday cards online that were due by 4:30pm same day. I allowed for over 3 extra hours before picking up the cards. When I arrived, my order had someone else's prints in them. When the clerk located my prints, less than a third had been printed. What they said would take 15 more min, took over 30 min of sitting and waiting in the store. It seemed like the photo clerk was working every other area of the store. In the meantime, the machine stopped, not enough cards printed... The clerk himself was nice enough. However, this location really needs to focus more on delivering a product on time and setting proper expectations. read more

Normally I get my meds filled at Target which almost always does an excellent job. Walgreens pharmacy on Topanga could do a better job. One time, I had to wait 2 hours to get my wife's meds filled. Most recently, I went to an urgent care clinic nearby for sinusitis and mild bronchitis and had them send the order to this Walgreens since the Target pharmacy that I normally go to was about ready to close. The person at the Walgreens counter told me that they wouldn't have my 2 meds ready until the next day even though they would be open for 2 more hours. Although the pharmacy staff are doing their best given the circumstances, it appears that there are staff shortages or operations related issues that create backlogs and long wait times for the customers. read more

I went into this store the other day with photo "ideas". I knew what I wanted to produce for a special occasion but did not know how to do it. I placed an order for same day pickup. When I returned I found the order that I placed was ready less than 30 minutes after I left! Unfortunately, it came out wrong. Upon pickup, Janine helped me. Her attitude, patience & empathy were soooo great!!! Excellent customer service is so hard to find; but that is exactly what I got from her! It took a long time to get the precision & details that I wanted. So long that I felt bad. But Janine did not mind at all. I never saw any frustration; even though I expected it. Then I returned again the same day because my husband decided on a change! Even after all the work that she put in to my first project, Janine was still there & jumped right back in to give me the same outstanding service. She even gave suggestions, she cared. Janine went the extra mile; all the while with a smile! My project is solid & I am one happy customer. Now I have the courage to do more complex projects on my own thanks to her. I hope she doesn't change. read more