I came in to get a cold drink. The line was crazy long but I decided to wait. It takes a long time as so many of their items are locked up. I noticed this with all the drug stores in Brooklyn over the past few years. Thankfully mine was not so I got on the long line. There are no self checkout options. I was impressed that the cashier mentioned that my item was on sale 2 for $5 but buying one was $3. I never had this kind of help in a Walgreens so I am impressed. read more

Walgreens - Drugstores Near Me - Brooklyn, New York

Went to get a passport photo and they told me in the store "it's not working". Then why advertise that you do passport photos? Total waste of time. read more

The worst pharmacy in the world! I don't understand how they are still open! I have been on hold with them for over an hour, and no one has picked up the phone. Every time you walk into that store, it's at least 20 minutes because the workers work in a different time zone. If it wasn't for the fact that all the other pharmacies closed down in the neighborhood, I would NEVER go to them. It's absolutely ridiculous. read more

Walgreens - Being on hold! - Drugstores Near Me - Brooklyn, New York

For the pharmacy crew; thank you for always being helpful. I needed to get antibiotics for my little one and the team was very communicative about time frames and my waits were never too long (in comparison to CVS and some of the characters I've gotten there). read more

Most incompetent and uncaring staff of any store I know! Print service staff should be fired! Staff are too busy cursing and complaining about their job with each other and/or talking, texting about their personal matters instead of helping customers. One staff member has the audicity to disappear into the back while he was in midst of pretending to help me, and then cannot to be found by another staff member who didn't know/couldn't focus on my question. I just needed a document print. Please find caring employees or let another retailer/pharmacy service this neighborhood read more

I've been trying for the past 2 days to speak to a human being about a FedEx package I have at their location for pickup. Phone rings and no one picks up. Called the 800 number and nice lady finally was able to transfer me over to the Walgreens location but the person that picked up the phone transferred me over to someone who picked up and immediately hung up the phone without answering. Next try will be the cooperate office. Horrible customer service even for FedEx Pickup. read more

The incompetence of the employees in the pharmacy is off the scale.......Rite Aid just went belly up and I decided to transfer my prescriptions to Walgreens on 86th St. I did everything online and even got confirmations. I went down in person to make sure and to check on one medication that didn't make the cut for some reason. To my horror, I was told that my City Employee Emblem Health card was in fact not an insurance card and was only useful for diabetic medications. Before that, I was told that whatever I saw online wasn't what was seen by the pharmacy. I stood for a brief second and asked for my insurance card back very forcefully and departed the store. Never mind that when I tried calling earlier, either I'd be on hold all day or my questions weren't satisfactorily answered. I quickly transferred my prescriptions to the Coney Island Ave & Ave W location where the pharmacists are more civilized. I won't ever go back to the 86th St location ever again! read more

Horrible phone service when you call the pharmacy you are put on hold forever! Get with it guy's there are good reasons we're calling. read more

This has to be the worst Walgreens store yet . The staff are a bunch of lazy bimbos . The staff is always on their phone fooling around In the back . The Hispanic girl with the long straight hair always has an attitude. The "manager" is always on her phone and has a nasty attitude as well . There's only one person at the register while all the other staff pretend to be busy roaming the back . They have poor inventory . They never answer their calls cause they're "super busy" read more

Walgreens - a phone call on the phone - Drugstores Near Me - Brooklyn, New York

The worst store. Absolutely impossible to get anyone on the phone. After over an hour on hold with just "one" caller ahead of me, someone blatantly hung up on me. read more

Only one cashier open at all times. The pharmacy closes for lunch break in the middle of the day. Why would every worker in the pharmacy have to take the lunch break at the same time. I hate this place. read more

The worst experience that I have here in decades. Items without price tags, and when scanned with Walgreen App the prices it shows for current location will be a different price when you pay at cashier. This is total scam, I want to file lawsuit for this kinda falsifying way of doing business. Walgreen, I'm coming for YOU. read more

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There was a Walgreens Covid 19 testing center set up across the street all summer. Early November 2020 they closed it. I don't get it ? They close it when Covid 19 is starting to surge again? What are they thinking? read more

Terrible employees who can't even read. Had a store to pickup order. It says bring email OR ID. The untrained lady just kept repeating for my ID depsite me showing her that it is not required. Train your staff better read more

If I can give it a zero star rating or a negative I absolutely would! This is by far the absolute worst pharmacy. When it was Rite Aid it was much better. This store is lacking everything From inventory on shelves to employees to a security guard who honestly won't be able to do anything. As today I was in there with my 2.5 year old child, a group of thieves came and and started robbing from the shelves. Putting things down their pants, inside their jackets and holding whatever they could. This isn't the first time and I'm sure it won't be the last. But this store really is down in the dumps and extremely depressing when you walk in. Walgreens you need to step up! Or step out! Utterly disgusted read more

I love Walgreens/Duane Reade stores and have been a loyal customer for 20+ years. I will always choose them over CVS or Rite Aid, so I was very excited when this new location finally opened in my neighborhood. It has been over a year now and I dread going into this location unless I have no other choice. It is a bright and clean store (and never crowded), but they often go weeks without restocking common items. And the selection of items and brands that they do offer is extremely small for such a large, newly constructed store. It's often so frustrating that I walk directly across the street to Rite Aid when they don't have what I want (& although the Rite Aid store is old & messy it is always stocked to the gills. And often cheaper prices!) What finally put me over the edge is one particular woman in the pharmacy department. She doesn't wear a name tag, but is pale, has dark hair, and a Russian or Eastern European type of accent. EVERY SINGLE TIME I have had to interact with this woman has been a nightmare! She questions why my doctor prescribes certain medications (sometimes out loud in front of other patrons - HIPAA violation!!!) and I've had to call the doctor's office from the counter on 3 occasions to have my doctor speak with her to give me my medication because she doesn't agree with the dosage or quantity or combination of meds. I don't know if she's a licensed pharmacist or just works that counter, but either way she THINKS she's a doctor. She always gives me a hard time and pretends she's never seen me before when I know she recognizes me (I am a very tall and distinctive looking woman). When anyone else is working, they smile, give me my prescriptions, scan my other OTC items, ring me up, and wish me well with the rest of my day. This woman makes me produce 5 forms of ID to sell me OTC allergy meds! I lost one of my prescriptions about 6 months ago (must have dropped the bag in my way home) and went back the next day to get it replaced. She told me I would have to show her a police report stating it had been stolen. It's completely out of hand!!! I went into another location and they replaced my lost medication without any hesitation. My primary care doctor recommended that I not use this location anymore because of the trouble this woman causes. And forget trying to find a manager to talk to in that store. It's a ghost town. I've never seen more than 3 people working in that there at the same time and though they are very nice, they can't offer any help or resolution at all. Avoid this location if you can - especially for prescriptions! read more

I prefer Walgreens over other pharmacies (CVS, Rite Aid, etc.) and this one has a parking lot, which is so convenient. I haven't filled my scripts here but I do come here pretty often for everyday items such as household cleaners, gift wrap/cards, and photos. The store is a decent size and is always well-stocked and clean. I order photo prints right from my phone and they're usually ready for me to pick up within the hour. Staff is friendly. Overall, I like this Walgreens a lot and I'm glad they built this store in my neighborhood. read more

I love this new location. I just started to use them for prescriptions after my local mom and pop pharmacy went under new mgmt (boo hoo) but I love that I get text messages when my scripts are ready. The pharmacist is super friendly and helpful. I do shopping there too. It's a great alternative to the rite aid across the street. I wish they were open 24 hours. read more

I'm very pleased with the service of this Walgreens, specifically with the pharmacist who helped me fill my prescriptions. She went above and beyond to assist me. It's apparent that she truly cares for her patients. :) read more