Two stars. The staff can't help their workload and is doing a 4 star job, the company is doing a 1 star job with headcount this location. The company clearly hasn't given the pharmacy extra hands (and likely isn't paying enough to make it worth it to work there). Aside from the Safeway this is now the only pharmacy in Boulder north of Balsam so it's always going to be CRAZY busy. Search for "pharmacy" on Google maps and you'll have perspective. Just take your business elsewhere, the 30 min working with your doctor to change where you pickup your meds is worth the hours of time you'll save by not using this location. Or just keep giving Walgreens your business here, and confirm to them this is fine. Vote with your dollar folks read more

Would give zero stars if it was an option. I received multiple texts alerting me my prescription was ready, went to pick up at 8:30pm, waited in line for 30 minutes at which time the pharmacy tech told me she couldn't find my prescription because it was lost and to come back later because they had to close. No effort to find it, just sorry we know it should be here but we can't find it so too bad. Came back the next day, waited another 45 minutes and was only given a portion of my three month prescription because they couldn't find the full thing. But don't worry they're ordering it so I can come back AGAIN and waste more hours of my life in Walgreens. Literally the worst pharmacy experience I've ever had. Two days in a row so clearly it's not a one-off. Called to speak to a manager but as expected sat on hold for an hour then had to disconnect. Seriously save your time and energy and avoid this Walgreens. read more

Today was the third time in two days that I had to go to this Walgreens because of an error on their end. They are extremely unprofessional, unkind and seem to take pleasure in making people wait in hour plus lines. None of them know what they're doing and they just stand around chatting while people are waiting for their prescriptions. Today, a woman nicely came up to the window and asked if she could get her vaccine at the time she signed up for since the line wasn't moving. I then heard the pharmacist make a snarky comment back to this woman where she then proceeded to make fun of that woman with the other pharmacists in the back. I was only the second person in a 15 person line and I still had to wait 30 minutes before being helped. I'm a college student and I could run that pharmacy better than the "experts" they have staffed. If I could give zero stars I would. read more

I honestly don't understand how this place stays in business. Is this a Corporate-owned Walgreens? Are there non-corporate or independent Walgreens? I'm asking b/c all I can figure is that this must be an independent Walgreens where the actual owner just doesn't give a F#%k. I don't use the pharmacy but do find myself here occasionally to buy shampoo, batteries lotion or whatever. I'm am always, always AMAZED and not in a good way. The shelves are usually no more than 1/2 stocked, mostly out of the normal things and the employees seem either hugely disinterested/apathetic and/or grossly under-trained. My last visit earlier this week, I felt rude for interrupting the 20-something cashier to ring me up. HE was super busy on his iPhone. When he did look up to ring me in, it was clear that I was intruding on this personal time. During Covid, I thought, Yep, it's hard to staff/ these folks are on the front lines. But we're a year beyond the worst of supply chain issues, staffing issues (if you pay enough), etc. What's up? I pledge from here on out to go to ANY other pharmacy / drugstore in Boulder before I step foot in this Walgreens again. It's by far the most convenient, but only until you get inside. read more

Couldn't ask for worse service! From unprofessional pharmacy staff to not having scripts ready when they say.

horrible customer service. i work in customer service so i usually let things slide, but today was ridiculous. i was getting my medications and they told me to have a seat to wait 5 minutes. ended up being an hour, im still waiting. we've been trying to get attention from the staff but they look the other way whenever a customer is waiting to talk to them. this has happened with 3 people already within the time we've been here, at first i thought they were overreacting but the service here is absolutely horrible. switching pharmacies after this, so ridiculous. don't waste your time coming here. read more

I wish I could give zero stars. This is by far the worst Walgreens I've ever been to. The store is under-stocked, dirty and horrible to access. The pharmacy staff is painfully slow, rude and quite frankly incompetent. Do not go here. read more

EVERY TIME I've come to get my prescription I have ended up waiting 30 minutes - over an hour. Absolutely ridiculous. 0 stars if I could. DO NOT PICK THIS PLACE!!!' read more

worst customer experience ever. horrible pharmacy that never helps or answers the phone. bills insurance without my request. HORRIBLE

I have never felt the need to write a review but the pharmacy here is abysmal. I had to go three times in one day to try and fill my meds. The first time I was turned away cause they didn't have a pharmacist on staff, the second time I waited for over 30 minutes at one point for them to ALL TAKE THEIR LUNCH BREAK AT ONCE. When I did finally get to the front after being emailed saying it was ready, I was told they hadn't filled my prescription yet and it would be another 30-45 minutes. The third time I again waited in like for at least 15 minutes. Every time I was there today the line was 12-15 people long and moving slower the molasses. Save your time and sanity and go somewhere else. read more

1 star is too many for this pharmacy. The problem is not the workers, but the indifferent corporate management (see other Walgreens reviews), under-staffing, under-training, and definitely under-compensation of the workers. We will never do business with any Walgreens again after what we experienced last evening. It was bad judgment on my part to accept a vaccine appointment at any Walgreens and especially at 5pm just as people were getting off work. And on a Friday no less. Still .... My immune compromised spouse had a 5pm COVID vaccine appointment. We showed up at 4:40 to find a line of people 12 deep that went 10 minutes at a time without moving so much as one person. Finally, some kindly soul ahead of us in line heard us discussing the situation and pointed out that there was a separate window for vaccine checkin. The sign was at the front of the line and was pointed the wrong direction! When we went up to that window to check in, the general chaos in the pharmacy was painfully evident. Way too few staff to handle predictable 5pm traffic. People were routinely told it would be 30 minutes before their prescriptions would be filled. Which meant they'd have to come back later and stand in line all over again for the better part of an hour. As we finished checking in for the vaccine, an older lady was receiving hers. We were next in line so thought things were improving. 45 minutes later, I approached the vaccine checkin desk again and pointed out to a pharmacist--there were only two at this swamped pharmacy--that it had been 45 minutes since the last person was vaccinated. If Walgreens is going to offer vaccinations, they need to staff for it. Hire an LPN or someone qualified to give injections. Expecting the pharmacists to interrupt their nonstop work of filing prescriptions to give vaccinations is madness. I get my health care from Kaiser. I made a COVID vaccination appointment at the Baseline clinic. I checked in online, went directly to the 2nd floor, waited less than 5 minutes, and less than 5 minutes later an LPN had vaccinated me and sent me on my way. I've written our Senators and Representative asking them to do something about the madness around vaccines. They ought to be available in doctor's offices when people are there for other purposes. Pharmacies are not set up to give vaccinations; they are in the business of filling prescriptions. And expecting pharmacists to do both is unreasonable. Our whole health care system is a mess generally, especially for people like my spouse who need the care of multiple specialists. Bottom line: it was my mistake to go to any Walgreens pharmacy for a vaccination. Walgreens complains about staffing shortages. There's no staffing shortage; there's a compensation shortage, a staffing level shortage, and a training shortage. And, needless to say, a management shortage. Do yourself a favor: go anywhere else for your flu, COVID, and RSV vaccinations. It's got to be easier elsewhere. read more

The manager can't even show up on time. I feel bad for your employees who have been waiting outside in the cold for the past half an hour cuz the management is so incapable. I'm still sitting here waiting to get in because I really need my medication but it's crazy how a manager can be 40 minutes late while your employees and customers wait on your incompetence read more

Me and my cousins were just trying to buy some makeup but one of the employees Cussed at me and my cousins and we're under age so we should not be hearing that type of stuff every other staff had amazing manners and sadly I didn't get her name but I just hope she doesn't ever do it again read more

Convenient location. Pharmacy service delivers each month yet always after delays due to an automated phone messaging service that is at best erratic. Difficult to impossible to reach pharmacy thru direct phone call. Prices on most store items higher by 25% in general compared to nearby stores. read more

Well, you know, it's Walgreens. They have what you need and it's convenient. However that atmosphere is so sterile they made me feel like I'm in a looney bin... even if I'm in there for five seconds. I will say that the staff is very helpful. The prices are just fine. Location is great. I appreciate that it's there. read more

It is what it is ... Walgreens. This location is close to my apartment and I'm usually able to find what I'm looking for. The staff is friendly but there isn't many people working so it can be difficult to get assistance. All in all it's alright but nothing spectacular. read more

multiple errors and problems from this pharmacy. Staff is uninterested in helping their customers.

I've been using this location since moving back to Boulder. I am not discounting issues others may have had in the past but I have experienced this location to be updated, well maintained and efficient. Of you want to see a truly run down location head on down to Louisville's South Boulder Rd store, that one needs to be condemned. read more

This is one of the nicer Walgreens I've been to. I had a prescription sent in from a clinic about 45 min before I got there and it was ready when I got it -- great because I needed it ASAP. I had questions for the pharmacist and she was helpful and kind. Srsly that's what you need right? Have the thing you need when you need it and answer questions? Thanks! read more

The worst customer service of any Walgreens. The photo department clerk was rude and lazy and the cashier was untrained and received no support from the management. Rite Aid two blocks away is staffed WAY better! read more

Rudest pharmacy I have ever encountered. I had to sent complaints up to two levels of management to get these employees to lighten up a little bit. I don't know what their problem is. I'm sorry for them. They must have some really horrible work practices that are going on in the business operation so it makes these employee really angry & upset. How sad. I hope that one day these people will have a better work environment so that they treat their customers with respect and kindness. Obviously it is not just the employees here who are the problem. It has got to be everything all the way up the food chain at the Walgreens. I have that this year review helps with the employees get a situation improves so that they can be kind to everyone there and counter-I mean their customers. I read more

I am beyond disappointed in this pharmacy. As a prescriber, I called in an Rx for one of my patients. When the patient arrived to pick up the medication, she was told that they were out of it, but it would probably be in the next day. No phone call or communication to the patient's doctor so that we could find the medication elsewhere. Did it not occur to them that maybe this patient NEEDED her medication that day? A courtesy call would have been professional and expected. This is totally unacceptable, unethical and could have resulted in a patient emergency. read more

This place is horrible. I keep coming back because of location. The techs are consistently rude disinterested and uncaring. Today I went to pick up a refill of my blood pressure medicine and was told they were out of stock. I told them I would run out. They offered no assistance till I told them it was unsafe to go without the medicine. Previously I've been given the wrong medication and the wrong dosage. Worst pharmacy I've ever dealt with. read more

Don't get your prescriptions here. The pharmacist ad hoc'd my child's script and double the volume of intake to keep the ratio correct and didn't notify us until we came to pick it up. Then was incredibly rude and didn't offer any form of appology until I explained how that might effect a 1.5 year old. Very unprofessional. I will never come back to Walgreens for as much as a bottle of water. read more

Wow I read the reviews and thought this wall greens would be a little different considering it was in Boulder but I came into the pharmacy to get a flu shot and they did not have any and when I asked him if any other Walgreens or any other places they could recommend to get a flu shot the lady just said no and walked away so rude read more

They need to hire a cashier that doesn't move in slow motion. Took ten minutes to get though 2 people in front me me. So sign of any hustle

I spent 7 days trying to get my daughter's prescription for her inhaler filled. I wish I could give them 0 stars. It took 4 days after the doctor faxed the prescription to say they needed more instructions because they couldn't put as needed as the dose. Then after our Dr. told them 2 puffs as needed, we went to the store on 3 separate occasions to try and pick it up. The first time they couldn't find it, then they said it would take an additional hour to fill, the last time they couldn't find it again and told us the problem was the issue we'd already resolved and we had to wait again. They are straight up incompetent read more

I used the Walgreens online appointment scheduler to get an appointment for my flu vaccine. When I went to my appointment the pharmacist said they're out of flu vaccine. I told her that's disappointing and they should update their online scheduler. Another pharmacist behind the counter told me that's not going to happen. I don't know where they find these unhappy people but from the rampant bad reviews on Yelp and comments on Walgreens' Facebook page, I can imagine that working at Walgreen only makes people more miserable. read more

This Walgreens has the rudest staff in the pharmacy !! They were so mad and rude because they had to do the paper work again for a prescription because I came in after 10 days of it being prescribed, and the pharmacist looked at me with a mean look and said next time come in when it is prescribed ! lol I can come in any time I want to pick MY medicine. You don't know my personal life and why I came in when I did. They are all rude there. It's funny because I didn't want to write this yelp but It was easy when I I saw that all they have are 1 star reviews with the same comment I have ! Hello Walgreens change your staff ! read more

They are always out of the medication here and don't seem to care. They also refuse to call other walgreens to see if the medications are in stock. They quote the wrong times for pick up. Bad attitudes and poor customer service! read more

I came in after eye surgery for a prescription and encountered the rudest and most unprofessional pharmacy staff I've ever come across. Show some respect to your customers and leave the bad attitude at home where it belongs. read more

This is the worst Walgreens pharmacy I have ever dealt with. I went to the emergency room and found out I had a serious injury which required surgery. Made the mistake of taking my script here. I took it on a Sunday it was for a narcotic. I didn't go get it until 3 days after that because the ER gave me some to hold me until I felt like going to the pharmacy. Finally I go get it there like" we needed an authorization so it's not covered by your insurance." I was upset because they didn't call me or anything, and I work for the same company that is my insurance carrier, so I know the drill. Then it took not 1 not 2 not 3, but 4 people to come to the window before I even got the medication. Then the drive thru even worst. It's always " I can't hear you". I did what any rational person would do. Switched all my meds to another pharmacy. Now when I go there it's no hassle oh and I got that same medication after my surgery and it was covered. I paid .90 that's right. Walgreens will never get my business- the pharmacy anyway ever again. It's my medication not yours deal with it.. read more