Meh. It's a drug store chain. Either here or at CVS you will find similarly long lines, and no way of talking to a human in less than an hour if you have to contact them over the phone. The pharmacy techs are doing their best under very short staffed conditions. I find that if I am polite and patient, I get the same in return. It's not like they have any competition, since the duopoly of pharmacy chains means that staffing at the retail pharmacy is sacrificed to the god of corporate profits. Gasp! It's almost as if... consolidation in the industry has been bad for consumers! Who on Earth could have predicted that? Not me, certainly! Not a fan of the FTC failing to enforce antitrust rules. read more

You may ask yourself "how could a pharmacy be that bad?" I saw the ratings, I thought the same, and I have tried to get my meds here for half a year now. I'm at my breaking point now. This is the worst establishment I have ever interacted with. Its truly puzzling how something so simple as counting pills, keeping stock, and calling distributors, physicians, and pharmacies could be so difficult. They have never once had any medication be ready on time. I have never been able to contact them on the phone without hours of wait times, if im able to get them at all. The drive-through is regularly closed. The lines for the pharmacy are often wrapping around the store. Wait times are insane. Their lack of organization and proactiveness is disgusting. They move at snails pace. they say to come back in an hour and you come back to them to say the same thing. They don't communicate. They don't follow through. They can't do their job. They have no idea what is going on half the time. They seem they are actively counting pills to fill an order as you are asking them about it and they told you it was already ready. I think most of them are smoking pot behind the building or the head pharmacist might be addicted to pills or something. There is no other explanation for this terrible work ethic and utter lack of respect for other humans. I wish I could leave 0 stars. read more

The worst passport photo I ever had. The young guy was so cold in his demeanor that I felt depressed and my photo came out as such. He threw away about 6 photos before I chose what I thought was a kind-of ok one. I couldn't tell under the store lights that the photo was fuzzy. The store guy was so unfriendly that I don't even want to see him again and won't even bother to go back. I'll just go to another place to have new photos taken. read more

Terrible terrible pharmacy! They never have prescriptions ready and you just end up waiting and waiting forever. And from what I can tell, pharmacist techs are just standing around. read more

It's 5:00am, you can't sleep because you are almost out of your refills. Don't go here if you don't want to be in my shoes. It's been days and I was told prescription will be available. Still no update on refill. Waited 1.5 hours on phone and then eventually got hung-up on. They almost NEVER answer their phone 99.99% of the time. Worst is the .001% they answer the phone and give you false hope that the prescription will be ready and you trust them. I called another pharmacy to transfer the prescription and guess what they said... "call your doctor's office to send prescription to us, we are not calling Walgreens since they never answer the phone". And now the strike... This will be my best advice to you here, don't use this place as your pharmacy. Getting a prescription shouldn't be this hard. I am calling my doctor's office to send prescription elsewhere read more

Walgreens - The LONG hold. - Cosmetics & Beauty Supply Near Me - Boulder, Colorado

Oh my god I think I literally just met a psycho. I thought he was going to stab me. This poor older dad was just trying to get medication for his daughter, and the pharmacist opened the cap of medicine with his hands which bothered the customer for sanitary reasons. Instead of explaining himself, the pharmacist THREW FUCKING SYRINGES at the customer, started SCREAMING "fuck you man I didn't fucking touch the cap" he was so mean. Started juggling this like knife thing in his hand, then it was my turn in line and he goes "WHAT ARE YOU WAITING FOR COME ON". No like guys all those pharmacists are so mean. I get people have bad days at work, but that man was a psycho path and the manager and coworkers were so rude. Never ever pick up medicine from that guy. read more

I feel like our pharmacy's don't get thanked enough. Always have a positive attitude even though there are rude customers . We have good days and bad days when picking up prescriptions (running late, irritated, urgently needing medication) but know that they are always running around and making sure every customer gets attended. They are human being like us (customers) if your having a bad day don't make it harder for your surroundings. Treat other like how you would want to be treated. Anyways thank you pharmacy employees and pharmacy technicians for your hard work. I would not be able to stare at a computer for as much as you do and staying at the top of your game with prescriptions! You guys rock. Thank you thank you! #ShortStaffed #BeKind #BePatient read more

Walgreens - Pharmacy - Cosmetics & Beauty Supply Near Me - Boulder, Colorado

If you want to go to a pharmacy in which the pharmacy technicians are liars, come here. I've gone to Walgreens since I was a child. I am loyal to brands. When I first moved here, this was the first place I thought of to get my prescriptions. Months ago, I noticed that things were just taking longer. Okay, no worries, going through a reorg. I can handle that. I empathize, but two months ago, I got the worst technician at the pharmacy who showed absolutely no care or regret for the wait of my son's medication. I reported her. I unfortunately got her a second time, same thing. It got to the point that I told her that I'd reported her to a shift manager after our first encounter and with this second encounter, I was going to report her again. She the proceeded to tell the others in the pharmacy that I'd threatened to punch her. Yup, liar. And she did this because I said to her face that I'd reported her and would again. I'm sure she left this detail out when she told her pharmacy coworkers that I'd threatened to punch her, because it is a motivation for her lying. Thank goodness the shift manager below was able to verify my story and knew which shift managers I spoke with after the second encounter. So I ended up going to a shift manager and Heidi the store manager and told them the whole tale. Heidi looked at me sheepishly when I got my final prescription from her and said that she couldn't believe it had gotten this way. I cryptically smiled at her and thought, I feel sorry for you, Heidi, because you're the one who has to clean up this mess of a pharmacy. Not everyone in the pharmacy is horrible. There's a great technician in the morning who's female, in her 30s or 40s, and has shoulder-length brown hair. She's excellent. And the pharmacy manager was pretty good until she believed the liar. Oh, and the name of the technician who's horrible and lies? Addie. She seems to only work in the evenings so make sure to avoid her specifically. No sympathy, very monotone, and couldn't be kind if her life depended on it. Even the store shift managers could see that about her, according to one of them. By contrast, I moved to a different pharmacy. I had a doctor's appointment yesterday afternoon. By today at 1130am, I was able to pick up two prescriptions. No wait, very nice people, and only about a mile away from this horrible Walgreens. I should also say that I've had much better service at the 30th Street location and the one on Main Street in Longmont. I'm very much pro Walgreens, just not this one. read more

Legendarily horrible pharmacy service. I wanted to call to see if they had my prescription available. Ended up being on hold for 2 hours only to have the lady answer ask if I can hold for longer. I foolishly agreed. They hung up after an additional 10 minutes of holding (2 hours and 10 minutes total). When arriving, I see a line of disgruntled people waiting for their prescriptions while the entire pharmacy is giggling and nobody is at the front helping people. They didn't even have my prescription ready. Unfortunately, this is the only compounding pharmacy with my medication in the area. The wellbeing of sick and dying people are in these amateurs' hands. Good luck if you end up needing to come here. read more

My experience here causes me to question my Yelp! does not permit a zero star review If you're getting a prescription here, expect the worst and hope for something slightly less worse read more

I do not recommend sending off any disposable camera here to have developed. I was told it would be done in 1-2 weeks, it is now going on 6-7 weeks without any answers to how/when or why they are not getting their shipment back from the company. I realize it's the holidays and things take a little extra time. Truly is ridiculous at this point. No one can help me or give me an answer or time frame. I've been in multiple times with no help and this location always seems so short staffed. If unable to fulfill photo department requests, it should be taken off the options. read more

They get -100 !! Look at all the awful reviews! The worst worst worst worst worst!! So bad. Staff knows nothing, pharmacy knows nothing and can't tell you when prescriptions will be ready or if they are ready. Try to call and ask a question and get put through the auto system and wait anywhere from a half hour to an hour and a half just to ask if a script is ready, they said "yes, it's ready" then I go to get it and nope, not ready! Got home and realized they only filled half the scipt. This place is a joke. Avoid this stupid Walgreens location at all costs! read more

If I could give a zero star I absolutely would. Everyone who works here treats their patients horribly. I did not feel comfortable at all getting my prescription here. The blonde pharmacist is especially condescending. I ended up switching providers and pharmacies to a different location. Go literally anywhere else this place and these pharmacists are useless. (28th street) read more

If I could give them less than one star, I would. I'm trying to understand that people are shortstaffed, but this place is ridiculous. Standing in line forever. I tried to call and was on hold for over an hour. I purposely stayed on just to see if they would EVER pick up the phone. Finally, I gave up. Avoid this place. read more

The only reason I give this or any Walgreens I've been to in the recent past 2 stars is because the people that work at the pharmacy are patient, respectful, and do their job very well for the tools that are given to them. That said, there is clearly an upper/corporate management shortcoming because (no matter if you wait in the line inside, roll through the drive through, or call them up) you're looking at a minimum 30 min wait. Same thing with the Walgreens on Colfax and Race in Denver. read more

Horrible customer service. Went to pick up a propane tanks but couldn't get the help because someone was leaving for lunch and the other 2 people were not eager to help. Zero stars. Sad to see that the customer doesn't come first read more

**Staff Training Needed In The Pharmacy Department** Yesterday 6/30/2021 I had to pick up multiple prescriptions and I was very disappointed to have witnessed what I would say, the most unprofessional way to handle a problem-attic customer. I use to work for Costco Wholesale for 15 years and if this had happened there, YOUR ALL FIRED! There were at least four employees, Pharmacist and three associates. The only way to describe it was like mob mentality. No one was trying to de-escalate the situation, only throwing gas on the fire. The customer surely was challenged, and it was very obvious by his behavior. They should of been able to read this, but they all blundered As a team. Who was in charge? read more

Employees are friendly and helpful enough, but they're usually out of whatever you need, and there's way too long a line at the pharmacy whenever I've been there. read more

Walgreens - Typical pharmacy line. - Cosmetics & Beauty Supply Near Me - Boulder, Colorado

I called the Walgreens pharmacy on 02/13/2025 at approximately 7:50 pm. I was on hold for over 50 minutes. I used my other phone to call a manager on duty. After 10 minutes an employee, who identified himself as a supervisor. His name was Caleb and he told me he was just helping out at the store. I told him I had been waiting on hold with the pharmacy for over 50 minutes. Caleb, could hear the walgreens recording as I had it on speaker. He said he would go check to see why it was taking so long and he put me on hold. A few minutes later he came back and told me the pharmacy was not busy and they told him the phone hadn't rung. No one was on hold. Caleb said my other phone must be lying to me. What? Okay so I asked him if he would transfer me to the pharmacy from his phone. He did, I waited another 10 minutes and surprise surprise, the phone that was "lying" not the supervisor transferred phone but the phone I had been waiting on for over 50 minutes for someone in the pharmacy to pick up​....well a man named Vincent pick up and said hello and finally helped me. He told me they were very busy. Needless to say, I will not be back. read more

Sadists. Sent me a cryptic message about they'd run out of my rx and it would be available "soon"... if I needed more detail, call them. Well, I kinda need to know when they can fill it, so I called. Kept me on hold for now 51 minutes with a recording repeating every 22 seconds (because I timed it): "we're sorry to keep you waiting. Our staffers are assisting other customers. We will be with you shortly. There is one caller ahead of you." It's been 25 minutes with this supposed 1 caller. What do I do? Concede defeat? Or write a passive aggressive Yelp review? You see the choice I made. I don't know if you have other choices in pharmacies, but if you do .... Save yourself! read more

Absurdly Unprofessional Pharmacy. I've relocated and had to transfer a prescription to another pharmacy. Waited on hold 1 hour and 28 minutes to talk to a pharmacist (Gabby) who refused to do it and said I had to have the new pharmacist call. When he did, he was on hold for 2 hours before being disconnected. Gabby, that's 3.5 HOURS cumulative on hold to accomplish NOTHING. Did you learn that in Pharmacy School???? After this did you move onto screwing others? Or, did you feel fulfilled and that your work for the day was complete???? I don't know how these people keep their jobs, but they're not fit to flip burgers, much less fill your prescription. Go ANYWHERE else. Buy meds on the street from a guy in a hoodie and you'll be better off. read more

Walgreens has been my pharmacy of choice for years. The customer service can vary, especially now since the pandemic there's been shortages of supplies and employees and technicians which requires people to be more patient and kinder to one another. We have a shortage of pharmacists here in CA. which is very frustrating when you need your prescription. I tend to empathize with the employees who have to listen to unreasonable customers rant and rave about these shortages. These poor associates get bad mouthed all the time for reasons they have no control over. There's no reason to raise your voice or get confrontational. Act respectfully. I'm just happy to see them show up to work and help me when they can. This isn't the place to rant about a person's speech style. They can be disabled. Harassment and hate speech are inappropriate. Don't displace anger. In these crazy times don't post people's names and potentially make them a target for a hate crime by someone who is disgruntled. Walgreens is a good place, but like other businesses is operating under challenging conditions. read more

This Walgreens pharmacy "is not giving what it's supposed to give". If I could select zero stars, well then I'd bet they'd have zero stars. Bet. The customer service is unprofessional, expect a guilt trip & full on interrogation to pick up your prescriptions that are prescribed by medical professionals. My husband is a disabled wartime veteran and the experiences he's had to endure are definitely a violation of his medical privacy. Expect to wait at least two hours for every pharmacy prescription pickup and to be charged incorrectly every time. Overall, service is unprofessional and a violation of individuals privacies and pricing is inconsistent regardless of insurance coverage. read more

Consistently the absolute worst pharmacy in Boulder - no exaggeration. Try calling them - they never pick up the phone. Just this week I spent hours on hold trying to make sure they got my prescription correct, which without fail they mess up every time. And sure enough, it happened again. What makes it infuriating is that they just don't care. The bubble-gum chewing women didn't apologize and instead tried to tell me my prescription was expired which it wasn't. The online order was 100% correct and they just f'd up. Done with them. Save yourself the brain damage and select another competent and caring pharmacy. read more

28th and Valmont in Boulder. Unbelievably rude pharmacy employee after inaccurate website reservation at their website. I got confirmation for a flu shot appointment and I got there on time. I waited 45 minutes while seeing this "pharmacist" in her light blue uniform chat and laugh for long minutes with her coworkers time and time again, while ignoring a 40-minute wait at the drive-up window and another 40 minute line inside the store. The cherry was to finally get attention to get the answer "oh we are not doing flue shots today". What kind of business practice is this? read more

Very slow, understaffed, prescriptions take 2/3/4x the amount of time to fill than it shows. I waited 24hours over the projected time with my prescription "being worked on" , couldn't even call to confirm. Go to a different pharmacy if you need medication sooner than later read more

This is a painfully frustrating and slow pharmacy experience. The wait times are without fail, 45+ minutes. The pharmacy is understaffed and overworked. The folks are friendly, but you will rip your hair out with the incompetent management. It is clear that this pharmacy is not given the attention or resources it needs. They have not improved in all of my time living here. Suggest switching pharmacies immediately. I would give 0 stars if I could read more

Worst pharmacy in the history of pharmacies. 45 min standing in a line of 3 and no prescription ready. Management should be ashamed.

The pharmacy is the absolute worst. You will wait in line for 30-60 minutes only to be treated horribly and pay more than many other pharmacies. read more

I've never been yelled by a pharmacy technician EVER ANYWHERE. They keep asking me for my address, I am telling them to stop sending junk mail, and I bring my PASSPORT every single time and they are becoming more and more rude the little round lady was getting all red yelling at me that I need to verify the address, while I was showing her my PASSPORT. Then the manager Susi came who said that she "didn't care about my problems" and that " there are hundreds of pharmacies out there" and she is not gonna give me my medication until I guess the fake address I had to set up to stop Walgreens from selling my information and sending me junk mail. read more

The Pharmacy at WALGREENS 28TH St. and Valmont Road in Boulder HAS ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER SEEN IN ANY BUSINESS IN BOULDER. Worse than any Drug Store, Restaurant, Post Office, Sporting Goods Store, Tire Center, Jiffy Lube, 7-11 Convenience store or Doctors Office, Clothing Store, Auto Repair Shop or Real Estate Office. They clearly don't care. They have no one working there who cares, no management or supervision. I have lived here for over 50 years and have NO IDEA how they are still in business. You cannot call them you cannot use the drive thru or stand in line without leaving frustrated. I called today and just wanted to see how long it would take for them to answer the phone. 2 hours 22 Mins. on hold, they finally pick up and they immediately hung up. I spent over an hour in the drive up and the young lady working says we will fill the prescription now if you can wait. 20 mins later she rudely and abruptly says they are out of stock and walks away from the window. I waited 10 more mins to see when I should come back but she avoided me so I left. I witnessed at least 10-12 customers shake their heads and leave frustrated In the hour or more I waited in the drive-thru line. I will NEVER AGAIN waste time dealing with Walgreens in Boulder on 28th St. off Valmont Road. BTW this is the first Review I have ever left for a business. Tells you how completely awful it is to do business there. Read the other reviews, they all say pretty much the same thing. James read more

0/5. My hold time to speak with a Pharmacist about my prescription refill. 10 minutes after this screenshot, I was hung up on. read more

Walgreens - My hold time to speak with a Pharmacist about my per scrip took refill. 10 minutes after this screenshot, I was hung up on. - Cosmetics & Beauty Supply Near Me - Boulder, Colorado

my doctor called in a prescription at about 1:15. five hours later they couldn't even tell me if they had received the prescription. They told me they should know by the time the store closed that night, and they might have it for me the next day. I couldn't even get it transferred to another pharmacy that might be able to fill it. can you imagine having to wait a day before they can even tell you if they have your prescription let alone fill it? horrific response. Terrible customer service. A joke. I will never go to any Walgreens again. read more

The worst Walgreens. The staff is overtly rude and unhelpful. Please close this location. read more

Horrific service at this store has gotten worse since they closed their Iris pharmacy. Spent over an hour on the phone, waiting only to be disconnected as I reached next person in line status. PS - closed pharmacy still has a system that tells you there are callers in front of you, so call the old, closed pharmacy you still wait. They don't tell you the pharmacy is closed. They told us all our prescriptions would be transferred, that is only true of certain prescriptions and they don't tell you which!!! My dr tried to recall these prescriptions and send them to Safeway but Walgreens held on to both, placing one in limbo hell I was yelled at when I complained about this, after being told to my face, that they don't prioritize callers, so wait for hours and hours hoping you get through and they'll hang up on you for the person who just walked up to the counter and that is a feature not a bug, cause people there matter more. OR drive 20 minutes each direction, wasting gas trips and time. They will tell you to your face that your call is not important to them, that in person customers get priority. When you complain about ANY of this the supervisor, Brenda, will tell you off in front of a crowd, for being upset and conplaining to her techs - that doesn't help anyone. Well you dont help anyone so fair deal!!! Walgreens closed one of their better pharmacies to send more customers to a location that was already to busy!!! Screwed customers over while doing so and they literally tell you they dont care, you don't matter, shut up and appreciate that they deign to do anything for you!!! They had at least 8 people working, Safeway with 2 staff workiny called me back about a script I called about yesterday and when we got disconnected, they called me back again I'll take Safeway anyday!!!! Walgreens sucked when mum was dying of cancer, before staffing shortages, they're worse now. I am more than willing to accommodate to short staffed, but service has to remain a component Never use this place. They are horrific. An hour on the phone and their answer - people in front of us are just MORE important read more

Every time I go to pick up a prescription here I wait for at least 30 minutes. My last time here I was picking up a prescription and the people working ignored me and the line of seven people for 20 minutes to have a conversation. I don't know if it's because they're understaffed or because the staff is not paying attention but the service here is absolutely horrible. read more

Been here a few times, most recently went in for a walk in flu shot (which their website clearly states is allowed/encouraged) and the pharmacy tech said I needed an appointment and was not tactful about communicating that. I asked if he would make me an appointment and he said no I had to make a Walgreens account and do it that way. Overall negative interaction- he was very bothered. In general this is a poorly run Walgreens with slow and sometimes rude employees. read more

Horrible pharmacy they never accepted the medication my dr sent yet called me to tell me it was there. Very unprofessional staff who does not know what they are doing. read more

There's nothing more infuriating than sitting in the pharmacy line for literally an hour (that's how long it takes every time). They are so understaffed, I feel really sorry for the people who work here. Hopefully they're getting paid extra since each one of them is clearly doing the 3 peoples job. Get your prescriptions sent anywhere else. read more

Its wild how they go out of their way to be the most unhelpful pharmacy around. If on the offhand chance the script actually makes it to the system, chances are they will be out of your medication anyways. Embarrassing to visit that property, it would be much better if they just closed this branch down as nobody knows what they actually do. Walgreens - the display of incompetence I have observed each time i have simply tried to pick up MY MEDICATION is truly unreal. Honestly maybe just start a choir group with all the employees, as they would probably preform better. Very disappointed- 0/10 recommend going here it is real, REAL bad. read more