Walgreens is ALWAYS a hot mess. Why two stars then? ....because they develop 2x3 prints and CVS does not. Fun fact, Amazon also does 2x3 prints if you can be patient for delivery. The 2x3 prints were submitted online for in store pickup. Onto the pickup experience -- front register directed me to the once-happening Walgreens Photo counter where NO EMPLOYEE attended for 15 minutes. Another customer and I grew impatient and we both went behind the counter to retrieve the photos ourselves. This finally got staff's attention and it took another 5 minutes for them to find both of our photos. The only reason one should go to Walgreens is if they have to for 2x3 prints or if this is your pharmacy for reasons beyond choice. Otherwise, don't. read more

So I have visited this location a few times and the first time that I visited, the cashier acted like he was ready to go home. The second time another cashier was super friendly and super helpful and the third time I ran across the cashier from the first visit and he was very friendly this time . I have come to this location twice so far . I've visited the pharmacy and I was in and out, and the second time I visited the photo section, and again I was in and out. Other than that, the store is very clean and organized. Employees are helpful and courteous read more

I was in the 24-hour pharmacy at Walgreens West Boca on 441 one morning about 6:30 to pick up a prescription and there was nobody there so I called and this guy came out from around the corner in about 3 minutes and asking for I'd like to pick you up I'm not a pharmacy I can't do that my question is I said 24 hours why don't they help the customers that's pretty sad it's not customer service then he ran back in the back and head unacceptable from your company read more

This review is specifically for the pharmacy. 0 stars if I could!! I have been seeing the decline on the service every time I go. The people they have employed leave a lot to be desired. The line on the drive through is always long and slow, same as the line inside. Staff just seem unmotivated and disinterested in the customers. The people attending the drive through can be heard yelling and not showing any patience. I kept going here because it's convenient, but convenience is not always better. On Monday Feb. 5th, I just had the worst experience and just have had enough. I have changed to another pharmacy but want to warn everyone, and Walgreens, about this horrible customer service. On the date I mentioned above (stated hoping the pharmacy takes action), I went inside to pick up my prescription. I had been called saying they were ready. After 15mins in line, only one person in front of me I was told I had to wait because they couldn't find it. The lady who told me this said she would call me shortly that she was going to get it ready at that moment. I can see her in the back, on the phone, looking at the computer, talking to other staff... the line now keeps getting longer. Half an hour later, still nothing. She is still back there. I talk to another staff member, asking someone in line if I could cut in quickly. He acted as if he didn't know anything. I called the lady, who walked by me as if nothing. She said "It just has to be prepared". Told her it had been now 45 minutes since I had been in the store, and she just walked away. The guy who I talked to said he would personally take care of it. But literally 2 minutes later went to another staff member and told her "I'm going to lunch; can you take care of her?" and just left. The line kept getting longer, none of the staff working there bothered to come and try to make the line move faster and I could hear the drive through person just being disgustingly short with everyone. I am really appalled by the people working in this pharmacy, and as I told them when I called to complain to their customer service department, it was the worst and most disgusting experience. read more

Terrible. They never seem prepared. The actual pharmacy is a mess. It takes ages to get your prescriptions filled and when you call they give you misleading information about prescriptions being ready. read more

Pharmacy. Pharmacy..pharmacy. The worst of the worst . On hold for over 50 min while standing there watching them do nothing! I have a prescription clearly states 1 refill and they will not refill it until they split to the doctor . Called doc and the nurse had said this crazy . They said unfortunately the doctor will not be in until the following day . Called office they said they said there was no problem they okayed it . Waited for Walgreens that no call . Called 3 times on hold for more the 30 min each time . Finally they hung up on me . Stating they can not do anything. UNBELIEVABLE. So now I have to with draw from a prescription that clearly stats on the bottle that I have 1 refill. What has happened to this world? Doesn't anyone care anymore read more

Stay away, make the drive to another location and do not get into bed with this Walgreens! Terrible service, hours on the phone waiting for pharmacists, just horrible service! read more

Absolute disaster! I'm disgusted by their unprofessionalism, and poor customer service. Next time, I might as well pick another pharmacy and do mail in order. No wonder Walgreens is going down. Forget calling w a sick child to talk to pharmacist they'll put you on hold. They don't even have antibiotics for kids in stock. Seriously? The one commonly prescribed by Peds. In store or car line prepare to wait 30min. Overpriced while you can get Rx better deal at Publix and Costco. They hire some uneducated person at the register and to answer a phone. Don't even talk to you on a phone but put everyone on a hold. I'll never have Rx sent to this or any Walgreens again. Such a shame and no wonder even my family member who is a Pharmacist is disgusted by all of you and would event step a foot inside a pharmacy again. F/UP after complaining to store manger to get to then pharmacist, somehow suddenly they had antibiotic in stock. So they make all parents stress, notify out of stock and send them elsewhere or to wait w a sick child. How is that ethical and appropriate? read more

This is a fantastic 24 hour pharmacy. They were able to trouble shoot my insulin pen problem over the phone. The Pharmacist walked me through it on a Sunday night, when all other Walgren pharmacies were closed. She was very courteous and helpful. The other staff were outstanding in talking with me on the phone, and the pharmacist on 10-5-25 was very kind. Helped me get my insulin on time! Thank you for staffing with such great people - Walgrens. read more

I spent 90 minutes on hold without receiving an answer. My doctor left my prescription on the message service ten hours before I called, but when I arrived at the store, the staff had no knowledge of it. The pharmacy technician mentioned that they hadn't had a chance to check the messages in the last ten hours. I highly recommend sending your prescription to Publix or any other pharmacy instead of this Walgreens. read more

Negative 100 stars if possible. The staff have no empathy for the patients. We understand you are overworked and understaffed but the attitudes that come from here. To tell a doctor that their patients can not have a medication at the specifications the doctor wanted because the patient doesn't have cancer is ridiculous. You are not the doctor, you have not even spoken to the patient or seen their records. You have no clue what that person lives through. And oddly enough the patient was dealing with a cancer situation. This place will fill your rx at 3p and when you show up at 4p theyve already lost it. The DEA should probably visit this one. read more

20-25 minutes at drive up window for Vitamin D, which was ready upon arrival, and didn't put the insurance card or credit card in the bag, so they're unreachable in the bottom of the canister... thanks read more

This pharmacy location has HORRIBLE customer service! They give you false times as to when your prescriptions will be filled so you have to go back numerous times. It takes hours and hours to get anything filled. I have never written a yelp review in my life until right now. So frustrating! They actually have signs up that says 30 minutes to fill a prescription... it is a joke! Two different times I have ask to speak to a manager but they are never there. read more

the worst service, the manager Heru loves to make her customers wait at least 20 minutes in their cars and refuses to open the 2nd lane because they will not staff it, and loves to make her customers wait at least 20 minutes on the phone or better yet they simply put you on hold and hang up on. All of the managers of this Walgreens should be fired and if it not the managers fault then the people above her should be fired ...but I guess it is all about their stock prices....so the save money on staff and their stock prices go up read more

this pharmacy 24 hrs on state road7 and rout 441 in Boca is horrible. They change pharmacists and head Pharmacist all the time and they change the way they treat the patient and it's all due to the Head pharmacist who tells the other pharmacists how to dispense medication and when not to. or they will get fired. if you have a choice stay away. they should close that pharmacy and open a 24 hr Walgreens with a new Head pharmacist that treats patients and dispenses prescribed medications like other Walgreens. I certainly hope the southeastern branch manager fires that women and hire someone who actually cares about people with serious medical conditions. stay away now read more

This is a typical Walgreens with lots of items. There's rows of over the counter medicines. If you have a cold, need a cane, or need diet aids you'll probably find it at this Walgreens. There's a few rows of groceries. Cereal, soda, ice cream, candy, and more. They also have pet food and pet toys. If you need shampoo, make up, tooth paste. and more. You'll probably find it there. Every Sunday I check the Walgreens ad in the newspaper to look at their sales. They take coupons. To me the most important thing about this Walgreens is that they're open 24 hours every day. The Pharmacy is open 2 am to 1:30 am every day. ( The pharmacy hours seem odd, but I took them off of their web page.) I guess that means the pharmacy closes between 1:30 am to 2 am. The pharmacy has a drive through window behind the store. read more

The store is great but the pharmacy is the worst I've ever encountered. I would have given it at least 4 stars but the pharmacy department... awful read more

Walgreens is a very good drugstore. They are very different than CVS, their biggest competitor. The photo department at Walgreens is very large with an amazing array of photo services. Walgreens still sells cigarettes. I don't smoke and never have, but I feel it is a person's right to buy cigarettes if that's what they choose to do. I feel it is a personal freedom issue and I admire Walgreens for continuing to provide tobacco products for their customers. Walgreens has a nicely run pharmacy. They have great weekly sales on everything from bottled water to candy and soda and cosmetics. It's a great place to shop and they are open very late at night for their customers convenience. read more

The location is convenient, plenty of parking. However, the pharmacy is terrible. It takes 20-30 mins at drive-through. They rarely answer calls, when they do, they immediately put you on hold. I was on hold for 12 mins, someone picked up and said she needed to transfer me to another person, another 7 mins of waiting then the call just dropped. I no longer use them. read more

Worst pharmacy in town Took 50 min to get 4 prescriptions Of which they lost 2 I received a call that all where ready Staff could not find the prescriptions so they had to redo them. I understand being under staffed but they all have poor attitudes. Tried to call the manager to no avail. I'll use target or cvs going forward read more

If I could leave zero stars I would. By far worst Walgreens pharmacy I have ever dealt with and hope they close this location and a CVS takes over it! Horrible customer services, no one ever answers the phones, they leave one single car sitting in the drive through for over 30 minutes before even acknowledging you are even there! AVOID THIS WALGREENS AT ALL COSTS! read more

Walgreens - Me using the call for the 10th time with no one answering the phone while on hold for 40 minutes waiting for a pharmacy "manager" to answer! - Drugstores Near Me - Boca Raton, Florida

I love this Walgreens, it's my favorite! The layout of the isles and products is very sensical and i can easily find anything i need. When i come to this Walgreens i know it's going to be a convenient in and out situation. Couple weird people have worked here over the years but it's mostly polite and helpful individuals. read more

I made an appointment for a Covid test at 10:30 in the morning. The website says the rapid tests take two hours. Here it is almost 5 o'clock and no results. I called at 3:00 pm and was put on hold for over 20 minutes. I hung up and drove over there. They told me the results were in but the emails take a while to send out so I should have it before the end of the day. So, for a rapid Covid test this Walgreens has me waiting more than 6 1/2 hours for the results and I still don't have the results. read more

The pharmacy is horrible, disorganized and likely short staffed or staffed with incompetent people. I called to check the status of my son's prescription and was told it would be about one hour, which was totally fine with me. No word from them 2 1/2 hours later so drove over and they have absolutely no record of the prescription which I find interesting since the person I spoke with on the phone acknowledged receiving it. This leads me to believe they lost the prescription. I was told to have my provider call it in, opposed to sending it in electronically which leads me to believe they are not well versed in receiving electronic correspondence. Just an aside, I was only one car back in the drive-thru thinking the wait would not be too terrible. I was way wrong and it appeared the car in front of me also did not receive their goods. read more

The customer service in pharmacy is the worst, never answer the phone and some of the staff in pharmacy is very rude

This Walgreens has one of the nicest staff who care about their customers health; they were masks and gloves at the pharmacy and masks throughout he store. I'd like to give a special "shout out" to a young man who is always professional and extremely nice, which is a pleasure now a days. He has always worked at the pharmacy area but lately he's at the cashier and his name is Josh. He is super sweet and he gives customers great service and has the best personality; wanted to bring it to the manager's attention as well. read more

Most Unprofessional pharmacy that I have ever dealt with.. I have been having troubles with one of my medications which is a controlled substance.. it is a complex situation and I spoke with one of the pharmacy techs about this problem and she just hung up on me, VERY UNPROFESSIONAL. I tried to call again and she just hung up on me as soon as she recognized my voice. Besides this specific issue, every other time that I try to pick up a prescription there always seems to have a problem, specially with miscommunication amongst their staff. I have reached a point that I will be switching to either a different location or just to CVS because I've had it with this pharmacy. read more

Right on the corner of 441 and Palmetto. Surrounded by Lowe's, Walmart, Chilis. Plenty of parking and two drive thru lanes for prescriptions. Two photo kiosks. Walk-in clinic. I get my prescriptions here and have never had any issues. read more

Specifically to the pharmacy. They spent an entire day to fulfill an "emergency" prescription and they didn't even bother to tell me they don't have the medication in hand. Because of them; In the middle of the night I'm running between Walgreens branches to see which is still open and which has the medication. Did I mentioned the situation is urgent?!? read more

The slowest place I've ever been in my life. Picking up medication is an hour long endeavor with both drive thru and in store. If you don't want to hate your life, choose CVS. read more

Literally the worst Walgreens and staff I've ever seen. The pharmacy was the absolute worse, id rather kill myself then go here again

no stars waited in line for 20 minutes just to drop a script off finally left. will never go back again to this walgreens. awful!!!!!

I always go out of my way to go to this Walgreens. The pharmacy staff is always friendly and helpful. My prescriptions are always in order and ready on time. I appreciate them and all they do. read more

The pharmacy is the worst! Staff have really bad attitudes.. don't choose a career to help people if you can't even have a decent conversation. Horrible read more

This store is always solid, but the pharmacy takes the prize. I live off Yamato road and this store is out of my way but it's worth the drive. The pharmacy staff is on point, they're very friendly, and most importantly.. Knowledgeable. They'll go above and beyond to make sure you're comfortable and understand everything. They've always been goo do me and the people I know, thanks. The rest of the store is run well too, no surprises or horror stories there. Not the best parking situation but the store is easily accessible from Palmetto or SR7 441. read more

I am so happy that as of 1/1/19, my insurance company is leaving Walgreen's! The ONLY reason we used this Walgreen's was because of the convenience of the drive through. It's certainly not for their customer service. It's really hit or miss here, mostly miss! I'm not going to start bullet pointing or laundry listing every issue. But to broad-stroke it. The people working the pharmacy are inconsistent. There are very few who will do what they can to help, while most shrug their responsibilities and make it your problem and not a solution. Depending on who you speak to, on more than one occasion, I've gotten multiple different stories. In the end, someone always calls somebody else a liar. There was even an instance in the past where I felt something was wrong with picking up a narcotic. When I got home, I counted and found it to be short. I did call in the complaint, they did audit the pharmacy and made it right. However, I saw no change in the staff there. Recently it seems that things here have gotten worse there. More lies, more covering up more nonsense. I called corporate again and now I'm waiting for a call back. Something really needs to change at this Walgreen's. I'm done here, but when I go, all I ever hear on line is other people complaining, mostly elderly people who usually don't Yelp. I feel a lot of complaints are going unheard at this location. read more

Absolutely the worst wall greens ever. Whoever they have working at the drive-through prescription counter has absolutely no sense of urgency. I'm sitting here with six people in line waiting and after five minutes not a single person has moved. I have never seen this Walgreen so bad and at this point I'm definitely moving my prescriptions to another location after today. read more

The worse pharmacy. Andrew Liu Manager at the pharmacy forgot to provide all my medicine when picking up then realized when i got home he forgot to give me one of them. When I called first they said my insurance didnt cover it then he said now it did but it will take an hour and a half. When i show up by the time he told me then i was told it was an over the counter medicine, then to be told they do not have it that they are out of it. The worst experience ever. Do not come here!! read more

This is a busy location, but the drive-through window is convenient for picking up prescriptions. The pharmacists have always been friendly, helpful, and efficient. read more