My doctor faxed the prescription to APERX on 6/3. I was told they would either deliver it or send it to me via mail. I waited several days and didn't receive it so I called APEX. I was told they had called me because they needed insurance information, but that I didn't call back. So I provided the insurance information and still did not receive the prescription. I called back on Saturday, 6/13, at 11 a.m. I was told my prescription had been delivered to me on 6/9. I was speaking with the pharmacist and I told her that I had never received it. She put me on hold to look it up documentation on the delivery and came back and said she had the delivery documentation that said I had received it, that it was signed. I asked her what the name was of the signature on the documentation (I was home alone so I was thinking that maybe a neighbor signed for it -- but I am in a 6 unit building with only 3 units occupied, and I know my neighbors well, they are seniors as I am, and they would not have signed for medication and not given it to me)? She said she couldn't say because the signature was scribbled ... she couldn't tell what the name was. I asked why her prescription delivery service would accept a signature that could not be read without asking for identification and then printing the name of the person that signed? I also asked why, when that documentation was received back at the store and it was obvious that they could not tell who received the delivery, they didn't call me to confirm that the delivery had actually been made (i.e. the documentation with a scribbled signature was not proof of delivery). She said that she would check with the delivery service on Monday to find out what happened and would call me back. I told her that I had been waiting 10 days now for medication I needed and I asked, couldn't she make the delivery service send my prescription service up now considering I had been waiting so long and she could see there was no real proof of delivery. She told me that her delivery service did not work on Saturday.
I should note that my prescription was for something that could be abused and extra care should be taken if those types of prescriptions are delivered -- i.e. the delivery person should have asked for identification and then printed the name if the person that signed for it. This care was obviously not taken in this situation. So here I sit, 10 days after my prescription was sent to APEX, with no medication.
I live in Northern Palm Beach County. My doctor uses this pharmacy - this was my first experience where a doctor has a specific pharmacy he wanted to use that was not near to where I lived (typically my doctors use the pharmacy that I use) ... the doctors office is also in Northern Palm Beach County, i.e. not near APEX. I will tell my doctor what happened and, in the future, require him to use the local pharmacy I normally use. I will also recommend that he not use Apex for his Northern Palm Beach County patients unless they have to have deliveries, i.e. are unable to drove to their pharmacy. In addition to my specific problem, I will make sure he knows that the pharmacy only delivers five days a week which could cause his patients to not have their medications for at least a few days, depending on when the pharmacy receives the medication fax.
So, if you live local to APEX, my rating should be disregarded because you are able to drive to APEX and pick-up your medication. Bet even if you are local, if APEX offers to deliver, I recommend that you not use the delivery service. My rating primarily relates to situations like mine and you are too far from APEX and have to rely on their delivery service. If you are too far from APEX to pick-up your prescription, but your doctor wants to use APEX, I recommend that you tell your doctor that you would prefer to use a pharmacy local to you where you live and you are able to personally pick-up your prescription.
When the pharmacist I spoke with saw that I had been waiting so long for my medication and she saw that her delivery service did not have adequate documentation that they had made the delivery, she should have taken special actions to get the medication to me that day -- regardless of whether she had to use a taxi or another delivery service. read more