Staff are all very nice and helpful... at times, they'll go out of their way to assist…read more I mostly use the pharmacy, but staff in their general store are also helpful and very nice people. CVS in Berlin [that is Berlin, not Kensington...]

This rating is just for this pharmacy. The staff are rude, prescription refills take forever, meds…read moreare routinely out of stock. We were trying to get a script filled before going on vacation, it sat for days "In process." Called to see when they could fill it - they were "swamped" (they are always swamped) and it would be a few more days. No problem- asked to have it transferred to another CVS. They didn't transfer it, they just canceled it! Not their problem any more! Any other CVS is worth the drive. This one is horrible.

This is my normal go to pharmacy and everybody is nice and friendly…read more Every time I bring my dog through the drive-through, they always give her a treat!

This is just my experience in the store, I have no experience with the pharmacy. The entrance is at…read morea light, so that's nice if you have to turn left to get in. The parking lot is well lit and has lots of room. There's even a bench in front of the store. Inside is clean, a little full for a CVS but everything is where you expect it to be. Extra stars for the employee who checked in from his break and went right to ringing before even putting his uniform shirt back on. I was so happy to have someone help the line move while the other cashier was being bogged down by slow understanding customers. Who needs the formality if it gets me and my fellow customers on our way?

I brought a FedEx shipment of three packages to this location for pickup by FedEx. One of the two…read moreassociates at the front counter told me that each package needed an individual tracking number. The other seemed completely unaware of how to interpret the shipping label at all. I informed them the labels were generated on the FedEx website and were correct and that I had made similar shipments in the past without issue from that location. The first associate rudely responded that I needed to leave with my packages and find another location. I left and traveled to the FedEx full service location in Northford Ct. There, they informed me that everything was in order, handed me a receipt and wished me a good day! I recommend avoiding this Walgreens for shipping FedEx packages. It's worth an extra few minutes of driving to find knowledgeable friendly service.

This pharmacy is the worst. On hold for 30 minutes, days to fill prescriptions Promised pickup…read moretimes ignored.

This is only my second visit to this location, but not so bad. It really isn't much different in…read morecustomer service and stock as the location I visit more often in Avon.

If you have to use this CVS. It's not bad. I came in to pick up prescription almost an hour ago. He…read moresaid it would take 15-20 minutes, it's been that x2 at least. While in prescription purgatory I literally hear an employee tell an older (80s) man who asked if they carried shoelaces, "no dude we don't". Didn't realize dude was an acceptable way to address a customer. I came in to get the prescription- he said 15 minutes, it's been well over an hour. I get that you're busy, but I'm COVERED in hives and really need that medication. The reason it wasn't ready "computer glitch" ... just own it!

If every CVS pharmacy would operate like the Newington location, they would be highly regarded…read more This is the few CVS store and pharmacy that I have ever been in that the staff was courteous, friendly, competent and efficient. You never wait for hours or even days like some CVS's for a prescription. CVS needs to use this as a model store and train all their employees here! Orders filled on time and they really work to get you the best value. Informative team will always go the extra mile to help you.

Walked in to this CVS to get some cold meds. Huge parking lot. Overall a nice organized store. Has…read moreall the services including pharmacy, photo printing, passport photos and self checkout kiosks. Saw lots of deals on many items. But one eye sore was a pipe sticking out of the ceiling to collect leaking rain water from the roof.

Wendy was great taking care of our order! Clean store, venders do need to do better when checking…read moretheir products.

First, and last time here. There are no self check outs and the check out line was almost to the…read moreback of the store. One poor cashier was going back and forth between the two registers on a Saturday afternoon. Sign of poor management.

If I could give a Zero rating I would. Been using CVS because of the location for 4 years…read more Absolutely the most miserable staff ever encountered anywhere. Slow service love to let you stand without acknowledging your existence. Act like they are doing you a favor. I'm done trying another 5 star rated one on Berlin Turnpike, not a Chain!

This pharmacy is one of the best I've ever used for my medical needs!!…read more The owners are not just entrepreneurs. They are community supporters, patient advocates, and would selflessly assist you with what benefits you most as a customer. I've been going to this pharmacy for over a year now and I never encountered any bit of a problem. I may have encountered dozens of problems with my Doctor's office or insurance but the owners are always ready to help and give advice of what you can do. I'm always busy and don't have time to usually post comments about a business entity but I can't help myself to give back to this pharmacy's unending support. They have the fastest service in getting your medications ready if there are no issues from the doctors office, insurance, etc. You go in and out quick since your needs are quickly met. Let us support our local pharmacies!! You can talk to the owners yourself. You will never see and voice out your concerns directly on the owners or big bosses of CVS, Walmart Pharmacy, Walgreens, etc.!

Efficient, fast and usually very friendly. One pharmacist is…read morea lot friendlier and more personable than the other but both are efficient. The only problem I have is they can't always contact my doctor but neither can I and I know they try.

I went to this pharmacy to pick up a prescription and the tech, Hector, was super rude. He didn't…read moregreet me at all he nodded his head and when he asked my name he continued to cut me off when helping with spelling. I don't recommend this pharmacy if you expect quality customer service.

Came in for a passport photo and instead of being helped the lady at the photo center desk looked…read moreat me while she continued to talk on the phone. I stood there for almost 10 minutes before asking the lady at the counter to help me out. Finally they got someone from the back to come out and assist me with my passport photo. Talk about lousy service. Honestly ridiculous-- female wasn't wearing a name tag however young girl maybe in 20's with glasses.