I have been getting prescriptions here for years.
I use their app to refill my prescriptions and usually it's super simple, and I just breeze through the drive-thru when my prescription is ready.
About a month ago, I picked up a prescription for 60 pills and didn't realize at the time they only gave me 30. When I went to refill, it was denied because it was not eligible for an "early refill". I called them to let them know they shorted me on the pills - I had the bottle which in no way could hold 60 pills. The pharmacist was a real nasty SOB who told me to come in and bring the bottle.
I went in, I brought the bottle, and after a moderate wait in line I got to the counter and they just gave me the rest of my prescription. Did not ask for the bottle. Didn't even ask to see an ID. The pharmacist on duty, who was not the one I spoke to on the phone, asked a few sort of invasive questions about how I take the pills. I take them as prescribed. As it's printed on the bottle. But she decided to quiz me on how and why I took them. But I got the remainder of the prescription and was told when it was refill time to just refill as usual.
As I was running out of the remaining pills this time I did the online refill (I have 6 remaining refills). At first it was business as usual, then the status suddenly changed to "Delayed" in the app with a note that the pharmacist was "reviewing" my prescription.
After 2 days in "Delayed" status I called, since I was down to my last pill. I called in the morning and was told the prescription would be ready that day. The status never changed. Since it was a Friday, I wanted to get it resolved before my doctor would be out of the office for the weekend in case Walgreens denied me my pills for whatever reason, since I would be out by the next day.
I called Walgreens and sat on hold for 28 minutes waiting for a pharmacist before I decided to call back on another phone and talk to a human again. While still on hold for the pharmacist I spoke to someone named "Ms. Neighbors" who basically told me the pharmacists can only be spoken to physically, in person, and I should have come in physically to talk to them. And made it sound like the pharmacists were some feared rank in the company that cannot be questioned and they do what they want when they want. She informed me that my prescription has a note on it and I need to come in physically to pick up the prescription. No reason why. I questioned this, and said I wanted to be sure I wouldn't be put through the ringer again when I come to get my prescription, and she informed me she was "spitting truth".
Sure enough, I come in the next morning, wait in line, and finally get up to the window and am told my prescription hasn't even been started. I let them know that Ms. Neighbors had spit the truth to me that I could just pick it up. The pharmacist, a really nasty, hostile 20's/30's woman, told me they were slammed and the cashier told me to "have a sit".
I had been trying to do the right thing all along - use the app, pre-pay, use the drive-thru to keep our social distance. Instead, 2 times in a row I had to unnecessarily go in physically to beg for my prescription.
I am changing pharmacies. Walgreens is a kafka-esque nightmare now. read more