I recently picked up a prescription and after taking meds mistakenly thought, that I didn't receive the whole quantity. However, Pharmacist Kelly was kind enough to check camera. Turns out I did receive the proper quantity. As a courtesy, she still replaced the quantity I thought was missing. The gentleman up front with glasses was also very kind. I wish I had got his name. He's always working hard. Thank you for your wonderful customer service Walgreens Staff!!! read more

The photo is just one of several displays how poor the service is here. I've had a medication on hold for over a week. I have now retired calling several times over four days and I have yet to talk to anyone other then they answer, say please hold send then never v come back to the phone. As in never. So my delayed medication still isn't filled. Then we have the issues trying to transfer my medication's from Walmart. They told me at Walgreens to use the app on the phone, so I have. That has been three weeks now and all I have done is resubmit at least half a dozen times and still not one medication has been transferred over. It seems that not only does the Walgreen app not function correctly but their employees do not even care about their customers getting their prescriptions in a timely manner that probably or for health reasons. Sounds like they might be in the wrong line of work it maybe Walgreens should do a complete overhaul of their staffing. read more

Walgreens - Fourth day of being on hold for over ten minutes with no response. Just clicked back to hold when the phone euros start ringing again. - Cosmetics & Beauty Supply Near Me - Apple Valley, California

As far as the pharmacy goes, Don't even try getting someone on the phone, several different pharm techs just suddenly pick up in the course of 20 min while you're waiting and blurt out "be right with you!" 5x's to be exact And IMMEDIATELY put you back on hold. Obviously it's something they're very used to doing. This is hands down Absolutely THE WORST customer service EVER!!! Save yourself the added need for a headache pill & Don't bring your prescriptions here. read more

Walgreens - Cosmetics & Beauty Supply Near Me - Apple Valley, California

This pharmacy is the ABSOLUTE WORST they keep you on hold for hours they pick up and then hang up this is ridiculous they need to HIRE NEW PEOPLE there isn't enough staff to serve the whole desert unbelievable get some help hire NEW PEOPLE who know what they are DOING !!! read more

I went here to buy Walgreens brand of needles in the picture for my son's insulin pens. The older hispanic man at the pharmacy window refused to sell them to me. He said they weren't allowed I don't know what was wrong with him. I had just called and the person who i spoke to on the phone gave me the price and said yes we have some in stock. I said i'll be right down. Then I get there and man at the counter told me he wouldn't sell them to me. I told him they even sell the same thing on amazon. He refused to sell them AND THEY ARE WALGREENS GENERIC BRAND. I had to drive across town to another Walgreens to buy them. They said the guy must be crazy!!! Especially since it was an emergency as my son needed his insulin. This man needs to be reprimanded or fired for refusing to sell a generic Walgreens brand product. read more

Walgreens - box of insulin needles - Cosmetics & Beauty Supply Near Me - Apple Valley, California

If you've ever wondered what trying to get a prescription filled in Soviet Russia was like, by all means, try and get your prescription filled at this Walgreen's! You will wait in line for at least an hour, for it is ALWAYS understaffed. Then, they may or may not even have your prescription in stock, even after you've received a notification to come pick it up. If you need to call them? Good luck... you'll be put on hold forever, and then hung up on by the automated system. This place only remains in business because, like a lot of places in the high desert, they have a captive audience who can't afford to drive down the hill when they need a service or an item. If I could give this place a negative amount of stars, I would. read more

Horrible experience pharmacy...waited over two hours told to wait, once 15 min then once 45 minutes then told none, then told they just got delivered but promised to others before me! I was polite! I was sick, old, needed blood thinners on walker!!! Linda VERY uncooperative at drive thru, had to go back in for second time!!! To get my card! Help!!!! read more

I needed assistance and the Manager Angelina was extremely rude, dismissive, and unprofessional! I will not be shopping here in the future and I will be reporting her attitude and behavior to the store manager and corporate! I hope the company holds itself to a higher standard than she demonstrates! read more

If you need any prescriptions don't go here! Absolutely don't go here! They don't help their customers don't answer their phone if you get through to the pharmacy they don't pick up your call! I know they are busy with the Rite Aid customers but this is ABSOLUTELY disgusting and disappointing!!! Do better read more

WORST EVER!!! No service what so ever!! Can't get through by phone or their "chat help". Took three days trying to get through to them regarding a prescription antibiotic. As a registered nurse I would hands down NEVER send a patient to this pharmacy. They care nothing about getting you the prescription in a timely manner. Epic failure! read more

Picking up prescription always takes way too long . It's like they enjoy making us wait .

never going to walgreen for prescription. waited 5 hr 45 min. the pharmacy employee were very monotone and not very helpfull at all. when you call to check on your prescription they dont answer the phone and when they do they hang up !!!!! read more

Never get your medication's from this place. The lines are horrible. They don't hire enough people to serve the public

You have two stars for a reason Instead should have 1 I have been waiting for my prescription 5 hours Seems to me the lady with glasses and long hair hates her job & is so rude about the situation , not helpful at all Like if you don't like ur job go get a new one don't take it out on me / us This place is no good for prescriptions This is my last time coming here .. read more

Don't bother making an appointment at this location for a vaccine! Brought my 90 year old Aunt for her flu shot with an appointment and we have still been here for over 30 minutes and she still has not had her vaccination. She is in the area where people who are sick are having their prescriptions filled and there is 8 people in line and all the seats are full. It's standing room only....... read more

I have been coming to the pharmacy since moving here at the beginning of the year and one thing that's always constant is the understaffed pharmacy. Whether going inside and waiting 20 minutes in line for someone to help or trying to call and being put on hold 5x and still waiting about 20 minutes to reach someone, they are always so far behind each day. read more

Constant issues with getting prescriptions filled. Have called and spoke to multiple pharmacy employees and get a different story. I've been told by one employee that my prescription would be filled and ready for pick up on a specific date. When that date arrives, I call to confirm and have another employee tell me they have no record of the prescription. I continue to follow up and told the prescription will be filled on a specific date. I arrive in person and was told by an employee that the prescription is in the system, but not noted to fill. Walgreens pharmacy has been a huge waste of time trying to get prescriptions filled. I've noticed customers having to wait long periods of time to receive their prescriptions because the facilities system is unorganized and inconsistent in locating customers prescriptions in there facility. I get a sense of huge disorganization and inconsistencies with their computer system and their filing system of medication once filled. Now that CVS customers are utilizing Walgreens due to CVS closure. This problem is only gonna get worse. Extremely disappointed this Pharmacy. read more

I used to receive my prescriptions from Walgreens but I didn't like the service. The pharmacist were very rude and it took forever to get help. I changed my pharmacy but now I have my grandsons prescription going there which I plan to change. read more

I dont have many prescriptions to pick up but everytime I come here they take so absolutely long..the drive thru takes just as long as if he went inside, if not longer. There is no sense of experiencing, I've been there several times and every time they say "would you like us to turn on your text notification so you get a notification when your prescription is ready?" And every time I tell them, yes I would like it turned on and give them my phone number every time. I had to go to this pharmacy unfortunately again today to pick up baby Tylenol for my five month old infant, and it took almost an hour to still hear that it wasn't ready after my doctor said it was sent over, then the pharmacy said we don't have it in stock. let you know when the prescription is ready. Meanwhile, my five month old is crying in the car. thinking about changing pharmacies. read more

Zachary in pharmacy was a big help, he deserves a raise. The service was impeccable, he made my experience so much better than my normal Walgreens pharmacy visit. read more

I spent over an hour waiting for a drug that I never got. I started in the drive-through line that never moved for over 20 minutes, so I parked and went inside. There was one customer in front at the window. She stayed for over 20 minutes, so I went back in my car to try the drive-through again. Another 20 minutes waiting for the car in front that never moved, so back inside I went. I FINALLY got to the window where I was told my insurance rejected my regular drug and so I was told to take a seat while it went to "recovery". Another 20 minutes of waiting. I finally just left without the drug. All this took place after I tried to call them and was put on hold for 30 minutes with someone answering and immediately putting me on hold THREE times! I'm so sorry I selected this pharmacy!!!!! read more

This Walgreens has the worst pharmacy you can imagine. Always on hold for at least 10-15 minutes every time just to talk to a pharmacist. Absolutely ridiculous. Takes them an outrageous amount time to refill a prescription. read more

I have been using this location for my medications for several months now and have not been impressed. Such a long wait for medications to be filled, the staff at the pharmacy are very rude and dismissive, and just recently I rushed over after work to find that no pharmacists showed up and was closed all day. My provider was never notified and now I have to wait a full day to get the medications. They need a full revamp of this location. Please choose another place, it's not worth your time. read more

Walgreens is the worst pharmacy I have ever been to. They kept me on hold for 25 minutes, then someone picks up and then hung up on me. I called again kept me on hold for 20 minutes. Then they answer and a man answers the phone and was so rude. Yes I told him about the long wait just to talk to someone. I told him Walgreens sucks and he said yes we suck welcome to the transfer. And he deleted my husband's prescription after I told him I will pay the $67.00 even though we never had to pay that much for prescriptions. My husband has Tri care and Medicare. Looking for a decent pharmacy. Nether had a problem with Rite aid but they closed the one near me. If I could give them 0 stars I would. read more

This place is !! I dropped off my prescription at 12:30 and was told if we can give them two hours to get it ready. I was about to pull out my insurance information to give to Hazel but she said I have your insurance here. Great! I had to go back to work anyway and I would come back after my shift was done. Came back at 4:30 couldn't find my prescription. I told her what I was told and I dropped my prescription at this pharmacy.(Another lady was helping me, very nice by the way didn't get her name) Then Hazel steps in and says oh that prescription where I couldn't make it out the name. Mind you she had told me she saw my "insurance". The lady who was helping me was very nice about it and got it done as soon as she can and apologized about it. But the prescription was ready about 40 mins later . This star is only for her . read more

Every time I come to this Walgreens the employees are very rude. Always different employees that I see, and I kid you not, every one has an attitude. It's Definitely won't be visiting this Walgreens anymore. read more

The store does a great job. But someone,anyone help the pharmacy... dear lord my Rx was given to them at 12pm. And guess what's not ready? It's been 3 hr I called and after waitting for them to answer. It will be ready in another 30 min. They give no fucks if u have been waitting. This will be the last time I fill my Rx here. PHARMACY NEEDS HELP!!! read more

At the beginning of the year my health insurance changed and that meant the Pharmacy I used to use was no longer covered, only the "Corporate" Pharmacies are. I chose Walgreens due to its proximity to my house. Huge mistake! Only had to go for 2 months already my medications are not getting filled because this location, and apparently all of them up in the High Desert have completely run out of a medication that I have taken for over 10 years! I cannot wait to change my pharmacy! They have treated me and my husband with rudeness and disrespect, do not recommend this company if you like to receive your medications timely! Rudest people ever! read more

Employee named Ragdah racist individual...I stopped to look at an item in the store she approached me as if I was trying to steal. After she helps me at the cash register ask for my ID and stares at me and the Id uncomfortably to long. read more

The only reason I go to Walgreens is to pick up pictures since they have the best prices when you combine them with online coupon codes. I hadn't been to this location before even though it's right at Jess Ranch where I find myself at least once a week. The staff is nice, its a pretty big, well kept store with plenty of parking. Always look out for the orange clearance tags, it saves you a ton of money! read more

Just a quick review to express my true appreciation to the Walgreens pharmacy, and especially Melissa who was working at the time of my visit to the location. To make a long story short my wife had surgery and after a 13 hour day getting her to the hospital and waiting for the process to be completed, we returned home to Apple Valley. I went to fill her prescriptions to get her through the pain and the night after the surgery. Unfortunately our usual pharmacy (Walgreens at Navajo and Hwy 18) was out of one of the medications, so I had to find a different pharmacy. I ended up at the Walgreens on Apple Valley Rd and Bear Valley Rd. I spoke with the clerk, Melissa, and explained my situation. Melissa was very helpful and compassionate, her customer service was professional and caring, and she exemplified the type of service and image every business would be proud of from their employees. Walgreens pharmacy at Apple Valley Rd and Bear Valley Rd, and especially Melissa, were awesome and deserve to be recognized for their exceptional customer service and business practices. Thank you Melissa and Walgreens!!! read more

I like this Walgreens because it is close to me, of course! The store always seems to be pretty stocked with what I'm looking for. I LOVE their rewards program! I constantly get to check out with my free $5! Shopping there isn't the cheapest... BUT if you wait for the ads and other manufactured coupons, you can get some PRETTY cool deals! Especially if you clip them digitally on their website! As long as you make sure they are added on your Balance Rewards Card. The staff for the MOST part are VERY kind and friendly! I have only run across a FEW sour employees... but for the most part they are very welcoming! Also their photo dept. does a GREAT job with pictures! read more

Walgreens - Here's a sample of the Rewards program. It works if you shop there a little consistently! Oh and if you add your tracker device! - Cosmetics & Beauty Supply Near Me - Apple Valley, California

See all

i called from a doctors office, they put me on hold immediately. i was on hold for well over 40 min. i was so upset that they just keep putting me on hold i was unable to call in the rx. i had to call the patient back and explain to them that they did not help me at all. this is the worst place ever. the patient said they have been going down hill and now i believe him. i would not bother with this wall greens. they obviously do not know what they are doing. read more

Can y'all get some more people to work the pharmacy?! Been sitting in the drive thru line for 45 minutes, now with a crying infant. It took less time to actually fill the prescription let alone pick it up when you need it! read more

This review is of the pharmacy only. The worst pharmacy I have ever been to. They didn't used to be horrible but now that they hired new staff they just can't seem to get a grip. They take forever, they are rude and don't even look at you when you are talking to them. They have no clue what they are doing. The wait for any prescription seems to always be 25 minutes (Even though they can never give you a real time). Isabel is the only name I remember, and I remember her because of how rude and dishonest she was, I have dealt with them for the last day now and I just barely picked up my prescription that I should have had yesterday! DO NOT GO TO THIS PHARMACY!! read more

Bad Customer Service Experience with a female manager on duty with blond hair. Store manager on duty didn't accept a return of a in stock item in original packaging because i didn't have the receipt. Item was a gift! She going against company return policy reflected on the back of each Walgreen receipt I HAVE WROTE A COMPLAINT ON CORPORATE WEBSITE TWICE ABOUT THIS ISSUE AND HAVE NOT RECEIVED A RESPONSE. read more

I ordered canvas prints at this store, I called to check on the order. The girl named Mandy answer the phone in the photo department asked for my name, The order number and several other questions but said she cannot find my order. Kept telling me to call other stores in the area to be sure that it went to their store. I gave her the address of her store she confirmed it told I was calling her on the number on my receipt but nothing seems to phase her she kept telling me they didn't have it and acted like I was paranoid because I said I ordered it online I've never had this problem before. She said they'd never had this problem before acted like I was lying.I called corporate lady there took my information, and she called Apple Valley and To my amazement order magically appeared be careful if you order things over the Internet to the store it's not their priority. read more

This where I get my prescriptions filled. I always feel bad walking through the store to the pharmacy and then back out again, I never buy anything in the store. I have been filling my prescriptions at this pharmacy for a few years now and they are always very busy. They are constantly having to ask people from the store to come and fill in at the pharmacy. Walgreens should hire more people for this area. The people in the pharmacy area have always been nice but noticeably rushed and in my opinion they are over worked. I have learned to bring in the prescription and then pick it up a few days later and this has been working for me. When they are slow you can usually get a prescription filled in 20 minutes. When they are busy it can take a lot longer, I have never tried to wait for a prescription to be filled while they are busy. read more

Walgreens, 201 Main St Gloucester. I shopped this store onFriday, April 3rd at 3:05 pm. I read in a Walgreens press release that their stores were all fully stocked and they were enforcing limits on how many items customers could purchase of hard to find/essential products such as cleaning supplies: disinfecting and sanitizing products such as bleach, alcohol, as well as disinfecting wipes, toilet paper etc. l also read that Walgreens was doing everything they could to promote social distancing and safety for the workers and customers. THIS COULDN'T BE FARTHER FROM THE TRUTH! Not only were shelves completely empty in some aisles, there were no signs indicating limits on anything. A woman in front of me had her wheeled cart filled with 8 containers of bleach wipes, at least 10 bottles of 60% alcohol (I noticed because I looked for some myself - too late that shelf was empty) a lot of boxes of tissues and multiple packs of toilet paper. This was one person! As for social distancing: there are no marks on the floor, walls, signs, aisles to keep customers 6' apart. There's an attempt in the pharmacy area for those in line but customers were less than 3' apart. Nothing in the rest of the store including the front checkout area. The workers were next to the registers, with a very narrow counter. Six INCHES to one foot apart from the customer checking out. Except for the pharmacist, (who was behind a high counter, which is behind a plexiglass wall/window) none of the staff wore any type of protective equipment and there was NO hand sanitizer out. When I inquired the cashier said they were sold out and she went to the employee bathroom to wash her hands. There wasn't a way to pay without touching the credit card machine; I had to touch the number keys and the pen. Again no sanitizer available for cashier or myself. The cashier then coughed INTO HER HAND, wiped her mouth with the back of her hand and continued handling my purchases and bagging them. I gave her my own personal sanitizer I have clipped to my keychain. Three cashiers were ringing purchases up, bagging, handling money at 3 counters; two are right next to each other. None had protective masks or gloves, none had hand sanitizer. The manager, a young woman named Farrah I believe, stood by and observed. When I approached her to ask about safety measures, social distancing, hand sanitizer etc she said they were doing everything they've been told to do "by corporate" and "didn't have to do anything else" then turned her back to me as I was trying to speak - I then asked for a phone number, perhaps "corporate" as she said that's where her instructions cane from. She looked over her shoulder as she walked away, laughed and told me "find it yourself, good luck!" I'm appalled by what is not being done at this particular Walgreens and I've had to warn everyone not to shop there until they've made significant changes. I am hopeful Walgreens looks closely at this location and this manager receives training on customer service and how to be a good manager. Or a manager at all. read more

Awful customer service, poorly staffed pharmacy. They are rude, they have no sense of getting orders done on time. Was told it would be ready last night at 623 pm. Now here it is 851 am the next day still not ready. BEYOND mad. This is for a sick child and this is NOT ok. And they act like it doesn't matter. I will be switching pharmacies the next prescription we need. The rest of the store is on top of it, what's wrong with their pharmacy! ? read more