Every time I've come to this pharmacy they don't have the medication ready or are out and I have to come back days later, even though it's the same script monthly. The staff is usually unpleasant and unhelpful. Worst Walgreens in the country in my opinion. The management should change. Won't be coming back even though it's the closest. read more

Went for my COVID booster some time back - but it's worth noting just how organized they were, and the pharmacist was just great. They stayed on schedule - which here in the Atlanta area is unheard of, and they were thorough but also got you in and out quickly. read more

Walgreens - Happy Booster Day !! - Drugstores Near Me - Alpharetta, Georgia

I have been in here a few times. The people who are managing this place and/ or the people working the cash register are not friendly and need a crash course on customer service. I work near here but i continue to get my prescriptions at publix, just down the road. I would not recommend to anyone. read more

The Labcorp part of the pharmacy was awesome! So much easier than going to an actual lab location! Make sure to make an appointment online and you're in and out in no time! We will be back! read more

The pharmacy tech always appears as if she is being inconvenienced and nastily asks "how can I help you". Her name is Kylene or something to that spelling. Too of I have gone to request my week long wait on my prescription to be told it's still processing and to come back only to receive a text 10-15 minutes later stating it is ready. The pharmacist has been witnessed to be arguing with the techs. I cannot imagine working in such a hostile and disorganized environment. I am certainly transferr to another pharmacy. read more

I have been to hundreds of convenience stores and drug stores in my lifetime. This has to be the worst managed drug store in the state of Georgia. Wait time to check out is atrocious. Staff lacks any sort of customer service ability. Pharmacy lacks any knowledge of basis medicine. My recommendation to corporate is to find a new management team or shut this location down. read more

I visited this Walgreens because my local store did not have the vitamins I was seeking. I used the Walgreens App to find out that this store had 2 bottles of the vitamins in stock. The App said that the product was Buy 1, Get 1 50% Off. When I arrived at the store, the promotion was not displayed next to the products on the shelf. I brought this to the manager's attention and showed him the promotion on the App. He agreed to give me the discounted price based upon what the App showed. I really appreciated his customer service, because I would not have purchased the product without the sale price. Later I visited the pharmacy to get a flu shot. The pharmacist personally assisted me. The process was simple. The pharmacist was friendly and professional. Based upon my interactions with the store manager and pharmacist, I'll definitely return to this store when I'm in the area. read more

This Walgreens should receive a minus due to lack of organization and customer service. I ordered a banner and received a confirmation it would be ready by 9:30 a m.. I arrived after 11:00 to find out they didn't offer the size I ordered. I called and spoke with the employee twice before arriving and no one mentioned anything. I drove from Stockbridge to Alpharetta just to find two young men with no clue about customer service one said he is the manager . The manager took no responsibility for the error and suggested I drive 10 miles to another store. This is the location that confirmed my order, not 10 miles away store. Meanwhile its 12:05 and my event starts at 1:00 in Alpharetta. I had to settle for a poster, talk about pissed off ‼ read more

Walgreens - Drugstores Near Me - Alpharetta, Georgia

This is the most schizophrenic pharmacy on the planet. Their "systems" dont talk to one another. When you call the automated refill service, they tell you it doesnt alert them - so what is the point? You have to call anyway. Then they charge you different co-pay amounts on the same prescriptions you get monthly. They are truly disorganized. You wait forever in the drive through...b/c they are so all over the place, they keep you waiting while they call your insurance and try to see why the amount is always different.. they have no clue what they are doing. Please avoid this location. read more

The worst customer service!!! Particularly the pharmacy- beyond ridiculous!! For the life of them can't seem to understand what "pick up all prescriptions at once" means! SAD!! read more

Horrible 0 stars didn't even look at me during checkout and didn't care. We checked out and he forgot to give us our items Again horrible don't come read more

Worst customer service ever! Wait time is unbelievable! Definitely changing pharmacies!

Two stars because they were kind,but they couldn't understand or didn't want to understand the instructions in the prescription. Somehow their phone la don't work ? I don't know. Waited 15 min initially to almost get sent home with nothing. I which was not an option as my asthmatic cat is currently at home in an emergency. I hope they can figure that out . Like I said nice ladies read more

If you want a horrible customer service experience, this is your place! I try them over and over because I live so close and it's always the same disappointment. Attitude and zero effort a plus. read more

It easy to schedule and get the flu vaccine. Erica was very efficent, polite and even apologized for the few minutes of delay.

I would imagine that this store is very understaffed and I truly don't know how a pharmacist can keep up with the volume, especially considering how hard it is to get a tech. I have friends who are pharmacists elsewhere within the Walgreens system and it sounds like a true nightmare. All that being said, the people who helped me at the drive up window were friendly. I didn't need to wait for the pickup so I cannot comment on how long it took. Picked up next day with no issues. read more

As large chain drug stores go, this Walgreens is perfectly adequate. It's fairly large, so carries a good selection of items beyond just prescription drugs: personal care, beauty products, cleaning products food, soft drinks, cards and the like...there's also a section for seasonal items in the middle of the store. They're also now advertising pet vaccinations - the sign out front advertised pet vaccinations on a few specific days. This is an interesting twist and not one I would support. My pet's veterinarian knows him and his health history, and is the only one I trust to give my dog any kind of prescription/shot. This Walgreen's sits on a very busy corner at Hwy 9 and Old Milton Parkway and there's only two entrances, making it difficult to get into unless you happen to be going east on Old Milton or south on Hwy 9. I don't normally frequent Walgreens but the few times I've been here, the service at the cash register has been prompt and cheerful. There's not much more to say - if you happen to be passing by and need something from a drug store, then this one is likely to have what you need and give you good service when checking out. read more

I called and asked if they had a specific item before going to the store. The manager confirmed they had it. when I arrived to buy the item, they did not have it. unacceptable! read more

Very very very slow prescription pick up service. It doesn't matter if you go inside or the drive thru, time will stop and cease to exist. I would imagine they are short staffed, but that has been the case for 1 year. I'm waiting for the dinosaurs to return as I sit here waiting, time now seems to be moving backwards, I'm getting younger, wait I don't need these meds anymore, now I'm to young to drive, back in diapers. read more

I dropped a disposable camera off at this location in Feb. Once COVID really hit the US, I was patient and figured the pandemic was (reasonably) the cause of the delay in getting my photos back. I called the store in March to check on my camera and was told there was no order in the system for my camera. I didn't press at the time due to COVID and figured I would try again later. Almost 7 months later I tried to call again and was still told there was no record that I ever dropped off film to be develop, so it can't even be tracked. My film was completely lost and now those photos are lost forever. read more

This is the worst Walgreens and I hate that occasionally I still have to depend on them. I drive 15 minutes minimum to avoid this Walgreens and would drive double. I still would save time though because they are slow. The drive thru is at least 15 minutes per vehicle, even a simple pick up and their attitudes are so awful. I understand they don't enjoy their jobs, as that is clear; but, one would think the managers would step in at some point. It's bad... read more

worst experience I've ever had. waited forever as everyone just ignored me. I had one prescription that should take 5 mins to fill as they were just standing around. I asked if I could wait for it and they gave me attitude. then said give us 40 mins. read more

Easily the worst pharmacy I've ever endured. Horrible service. I went to pick up a prescription at the drive-through window and it took 25 minutes before anyone even acknowledged I was there. I went there today to get a passport photo taken and was told, "sorry, we're out of passport paper." They also are regularly out of stock of standard over the counter medicines. The CVS down the road has better service, as does Publix. read more

This store has terrible customer service! There was one man working both the register and the photo area. I ordered pictures through the app and went to pick them up. The order apparently did not go through, and as I was about to ask him a question he just walked off. I was trying to troubleshoot in the store so I could get my photos. I ordered them again through the app. I stopped him to double check the store...he said "yep" and moved on. I was trying to ask him if he could see the order, but no such luck. I went down the road to CVS and had no problems. From now on I'll head to Rite-Aid across the street or CVS. read more

I wanted to give 1 star based on my experience, but upon pickup the pharmacy tech Malik (questionable spelling on my part) saved them a zero/negative star rating. The pharmacist, based on their website "team" her name is Poonam P., was beyond the typical less than desirable chain employee you encounter. She was rude, and cut me off verbally three times during my drive-through prescription drop-off and again twice during my pick-up. Not only did I wait in the drop-off drive-through line at the Main Street Alpharetta location for over fifteen minutes, when I got to the window she both verbally cut me off as well as physically when she started closing the little "bank teller box" that I was putting my prescription in. Initially I chocked it up to having a bad night, and went on my way. However, when I returned to pick-up, she was just as unpleasant and just as inefficient/slow. She really should not be in a customer-facing position there, and she is lucky to have a pharmacy tech (or just a reasonably pleasant human being) working with her. I will NOT return to this Walgreen's pharmacy EVER. I will wait, if needed, and go to the Windward Parkway Walgreen's (or another near Main ST) where the employees are both pleasant and helpful - all of the employees. Perhaps I'm used to a standard that isn't reasonable, but that's the standard her co-workers at the Windward location have set. If you have over an hour to burn, and would like to interact with rude, disrespectful employees - this pharmacy was made for you! read more

I just waited over 10 minutes for someone to even greet me at the drive through window! And then Mandy did not even apologize for keeping me waiting for so long! I've never had worst service at a Walgreens. read more

Worst customer service I've ever experienced. I went to pick up a prescription and the lady named Kylein asked for my name. She got my last name wrong and said I had no prescriptions available. Honest mistake so I gave her the correct spelling for my name, I told her T as in Tom. And she fixed it. Then I have her my date of birth and she got that wrong too. When I corrected her she told me, "Don't get an attitude with me!". She's the one who couldn't hear me and was putting the wrong information so I was just politely correcting her. She had the attitude that she didn't want to deal with me from the moment she started helping me. Apperently this isn't the first time she's been nasty like that. I'm switching to CVS soon anyways so i won't have to deal with her rude attitude. read more

I moved to a new home and started using this Walgreens. Just awful service. Last week, I waited online at the drive-through pickup for my prescriptions and no on even bothered to come to the window for 25 minutes. No apologies for the wait. Yesterday, I had my doctor call in a new prescription and this pharmacy told me this morning they never received it. In 27 years, I've never had a problem with a prescription called in by my doctor until using this pharmacy. I think I'll start using the nearby CVS or Publix instead. read more

Having worked in customer service my whole life, I can say that this staff is either not trained in customer service etiquette, or they truly just don't care, or - my best guess, both. There is ONE employee who is there most times I am there who is wonderful. Young woman, in her 20's probably, brunette, glasses. She wasn't there today - I hope she quit. This staff always acts like I am inconveniencing them, and they ALL speak to me in a very condescending tone. I am ALWAYS friendly when I go in, and patient, which is important here because they make YOU feel bad if you wait on anything, which is every time. I work right around the corner and frequent this location for photo pickup. I will most surely be going out of my way now to go somewhere else. Horrible, HORRIBLE, customer service. Oh, and today when I went to get photos, the employee who got the envelope for me finished shoving a twix in his mouth just before handing my envelope to me with chocolate fingers. read more

I write this in hopes that Walgreens Management improves the customer experience. Walgreen's Pharmacy in Main Street in Alpharetta has poor customer service, processes, and has trouble keeping confidentiality. My issues have included: RX's being lost, "glitches" in their system causing me to come back multiple times, blurting out the names of my prescriptions when my kids are in the car, blurting out my address when there are other customers around, waiting in line for 10-15 minutes with no acknowledgment of my presence. Morale seems very low and the pharmacy worker's seem disgruntled. Their Management should help them have a better work experience. read more

The people in the pharmacy are awesome! They are always helpful and patient. My son requested them after a Dr visit "because they smile". They have twice helped me get around health insurance roadblocks. read more

Been to this one several times. Pharmacy staff is helpful, checkout is quick, and some great finds in the clearance sections. However, It's location is at an intersection from hell when people get off work and evening traffic builds up you'll spend forever trying to pull into the parking lot or pull out. Drive thru can be slow. read more

I had read previous reviews of this store and noted it's poor ranking on Yelp. I'd shopped a few times in the store and thought the ratings to be too low. Mostly I had picked up a few items and photos. The young college student in the photo department always gave me excellent, polite attentive service. Yesterday I visited the store at around 3 pm to again get photos and also clear scotch tape. There wasn't scotch tape and it looked like the store was in the middle of restocking office supplies. So I thought, oh well and went to get my photos. I was greeted with a gruff "Are you here to pick up photos?". I paused and then said hello and yes that I was coming for photos. I was expecting to be greeted but instead the person glared at me, gruffly asked for my last name, gave me my photos and rudely told me to go to the front counter to be wrung up. I asked the lady at the check out station if the manager was in the store and I was told that he was the guy with the glasses in the photo department. Since the manager was the rude person in the photo department I decided that it was useless to complain to him. My wish is that this is a one time event and that customer service improves. Good luck. read more

This pharmacy has by far the WORST staff. To start off I will tell you that I went to the dermatologist yesterday because I am having an allergic reaction on my face (on my face-keep that in mind as to why I needed this prescription so badly). My doctor called in a face cream to this Walgreens right by my office so that I could pick up the prescription after work before I headed home (I live 45 minutes from my office in Midtown). The tech takes my insurance card and ID and then comes back to me and says "Okay it'll be $135 because your insurance expired in 2012." I asked her to please double check the information she is entering as this is an active insurance plan and I did not even have it in 2012. To make a long story short- the tech refused to double check the information she was putting in and would not speak to my insurance company to verify my insurance. My insurance company ended up having to call this pharmacy themselves and upon doing that the actual pharmacist came to the window and asked for my insurance card again. 2 minutes later she came back and said "Okay it'll be $35" (Which was the CORRECT price). NO apology-NOTHING. So I said, "What was the issue I have been trying to pick this up for almost an HOUR now." She told me they had the incorrect ID number. So the entire time this tech was typing it in incorrectly and was refusing to double check and was just going to send me home without my RX and then had no intentions of even calling my insurance OR me to sort it out. Never going back to this pharmacy, which is a shame because it is right by my work and has a drive thru so it would be super convenient if they had staff members who A. knew what they were doing and B. were NICE. It took me 1 HOUR to pick up a prescription for a face cream... a face cream... not a narcotic or anything crazy! A face cream that had been called in hours before and was ready to be picked up the tech was just typing in my insurance ID # incorrectly and would not double check it!!!! read more