I moved every prescription my partner and I had out of this pharmacy. If I could give a 0* review,…read moreI would. Here's what happened.
I take a blood pressure medication that this store stocks in blister packs, which I have trouble opening. When I switched to a 90-day supply I asked for it in a bottle, and that's how they filled it in February -- same store, same prescription, no problem.
June 20, I came in for four prescriptions. The blood pressure one came out in blister packs again. I paused at the window, asked the clerk to confirm that's what it was, and handed the sealed bag straight back to her, unopened. Never left her hands for more than a few seconds. They refunded my copay and said they'd special-order a bottle and call me. I mentioned I had two to three weeks of pills left.
No call came. July 18, down to my last few pills, I went in to ask. The order had never been placed. Instead of just telling me that, the pharmacy manager questioned whether I'd really handed the medication back, asked repeatedly why I hadn't called sooner, and pressed me about a gap in my fill history from May. When I started to explain that I'd been out of state for a family funeral and filled it at a pharmacy there, he cut me off. He said he'd place the order. He didn't say how long it would take.
August 2, I came to pick it up. Nothing was ready. The manager came to the window and told me it had arrived the next day, that he'd called me multiple times over three weeks, and that it had gone back to stock because I never came in. It had been fifteen days, not three weeks. My phone records show three calls from this pharmacy in that window -- two were pickup notifications for my partner's prescriptions and one left no message. Nothing ever told me my medication had arrived.
When I tried to answer a question he'd just asked me, he talked over me before I got three words out. I asked him -- and yes, I swore -- whether he was going to let me finish a sentence. He threw up his hands, said he wouldn't be cursed at, and walked away from the window, leaving me sitting there with no medication and no answer. I parked and walked in to ask who his manager was. He gave me a first name only, refused to tell me who he reports to, said to call 1-800-CVS, and then told me that unless I apologized I could leave the store or he'd call the police. I got home shaking and my partner had to help me calm down.
Not once in any of this did anyone say we made a mistake, I'm sorry, I'll have it here next week. Every conversation was built around establishing that the problem was me.
I moved all of my prescriptions - and those of my partner - to Costco.
And then it got expensive. Their system still shows that blood pressure medication as picked up on June 20 -- the packs I handed back at the window. Because that claim was never reversed, my insurance considered me supplied and wouldn't cover a replacement at my new pharmacy. I paid $92 out of pocket rather than go any longer without it. Five weeks between running out and getting pills in my hand.
Their own records date all four prescriptions from that June 20 visit wrong. Filed with corporate and with the Georgia Board of Pharmacy. If they make the $92 right I'll update this.
The techs here have always been kind and I don't have a bad word for any of them. But the Pharmacist himself is rude, hostile, accusatory, and sexist. His name is Steven/Stephen.
If you take a maintenance medication you actually need, know that when this pharmacy makes a mistake, you are the one who pays for it.
