Two weeks my truck has sat in the FORD Service shop and the mechanics are refusing to work on my vehicle because it is included in a recall. Mechanics only get paid a fraction of their hourly wage to work on recall vehicles (not my problem). Eric C. has been screening my calls. They have not provided a loaner vehicle and we're going on two weeks now. They haven't even diagnosed what is wrong with my truck, it's just sitting there. Something needs to happen ASAP. read more

Avoid this dealership! i drive 3 hours for a truck that was a demo. When sitting down they tried to play major number games. spent 3 hours before walking out. they called 5 times after i left playing games each time coming down lower to what my offer was on the truck. sales manager was very rude were could see him in his office and he looked directly at us several times. You would think after we agreed on the sale he would walk up and acknoledge a customer spending 65k on a truck. sales guy Eric does not keep up good with communication. purchased the truck in May still do not have plates. Can not get ahold of anyone to actually help me and try to tell me what's going on with them. I'd you actually get to talk to someone they transfer you until the system hands up on you. it took me 2 weeks of calling every day and arguing with the staff to send me a new set of temp plates before leaving for vacation even then i was promised new set to be overnighted 3 times before i demanded a tracking number while i was on the phone. When asking to have the general manager's information hoping that he can actually help me i was told by accounting, tags dept and eric from sales they do not have his phone number or email. Eric actually told me that it's not his job to try and find my tags since i already bought the truck. Save your self the headache go somewhere else. read more

if i could go lower then 1 star then i would. they will blatantly lie to your face just to get a sale and once the sale is done they will barely contact you for anything about title tags etc. ive gone in to ask questions and everytime its a " a manager will call you" but they never do. if i wouldve checked the reviews first i would've never got a car from this place. avoid it at all cost if you dont like headaches. read more

3.5 hours wait for a two hour service. If you can avoid this place please do at all costs.

The WORST customer service I ever experienced, and I work in the service industry so I know how it gets. No one answers the phone if you have any problems. I have been trying to reach anyone in accounting or finance or the finance manager for months. I live an hour and a half away from the dealer and want to cancel my extended warranty, so I can't just drive up and talk to someone. Every time I call I am transferred to an answering machine. Can't even speak to a manger. This has been going on for about 3 months, every. single. time. I have called, around 3 times a week for months. I have driven to Waldorf to the dealer twice now and every single time they give me the run around and essentially lie to me saying they're going to submit the paperwork and they NEVER do. Do not purchase a car from here. If I could give them zero stars I would. They told me they submitted paperwork to cancel the extended warranty 2 months ago. I called, emailed, left voicemails, even went to a Ford dealer near me to talk to someone to get help. No one answered any of my messages. Drove up to Waldorf Ford today for the 3rd time and it turns out NO ONE ever submitted the paperwork!!! Do not do business here!! So shady!!! read more

About 2 weeks after I purchased my vehicle, it broke down. I would have been charged a fee if Waldorf Ford towed it so I had it towed to the shop, using my AAA membership. Then, about 2 or 3 months ago, I started to notice a hesitation while driving. I thought I had purchased some bad gas. I brought it to Waldorf Ford and I was told by a service representative that I should change the spark plugs. So, I did. The problem was still there. Then, I was told it could be the air filter. I had it changed. Still no improvement. I spoke with Eric Krause and he suggested to get a diagnostic test. I did. It turns out my transmission was malfunctioning. I made an appointment. The only appointment was 2 weeks away. I arrive on the day of my scheduled appointment only to find out technician was on vacation. After a week, I returned. I was told it may be ready on Wednesday or Thursday. When I called to check the status, I was told it would take a little longer....maybe Friday. On Friday, I was told that the hold up was because they were waiting for Ford to deliver the part necessary to repair my car. Now, it could be Monday or Tuesday. By now, I'm losing my patience and my temper. Today, I spoke to Eric Krouse, again. He was extremely helpful in calming me down. Eric's hands are tied. It is extremely unacceptable that I have to wait for a part for my Ford vehicle at a Ford dealership. I have not been able to enjoy my vehicle because of the repairs I have had to make, the extra money that I have had to spend, the inconvenience of thinking I purchased a reliable vehicle when in fact, it had issues. I didn't expect this at all. If I were to sell it back to you, I'll de lose money. I would have to come up with another down payment, pay to have the windows tinted, again, and pay for undercoating. I am not a happy person right now. I should have learned my lesson the first time I purchased a vehicle from Waldorf Ford. You guys don't care about your customers after you've received our money. Marsha read more

Waldorf ford is good at selling you a vehicle but when it comes to service and customer service after the purchase they are awful. You can never get anyone on the phone and when you bring your car in for service they take forever to call you back. I have to drive there and sit and wait to get helped and then they refuse to help and state they will call you back. Which never happens. My car sat a month here getting water pump repair that should have been covered under warranty since I bought a warranty to cover it for 5 years or 100k miles. Somehow the paperwork was filled out incorrectly and contradicts itself making it not clear when ithe warranty ends. I was told that the warranty insurance had to fix it and when I called and finally got a hold of some one they stated that the dealer had to change it in the system. I have paid over 8k of service work out of pocket that should have been covered under Insurance. This has been a horrible experience. I am still waiting on a call for my warranty to get fixed and a refund for all of the services I had to pay out of pocket due to fords negligence and horrible customer service. read more

Absolutley without question the WORST new vehicle buying experience ever. After dealing with actual volume dealership this place is nothing of the sorts. When I was in the process of my financing and my initial talks with the dealer my salesman told me that they would bring the vehicle to my door. After my financing was settled and it came time to get the details of that worked out I was informed they would not bring it the whole 3.5 hours away. Fine.. We met "halfway" to have my vehicle delivered, they arrived 2 hours and 45 minutes late(bare in mind that they were only 1 hour and 15 minutes from our meeting place). I wasn't made aware they would be late until I was 15 minutes from the meeting point. The reason for the delivery being late is supposedly because they were detailing my new van. The van arrived dirty on the inside, sticky stains covered the entire back half of the vehicles interior. No second key was given (but don't worry they are doing me a favor by supplying a second key on my NEW Ford), they told me I can drive down to them for my new one, so I can spend 7 hours driving to a dealership round trip for them to be nice enough to cut a new second key to replace the key that they lost. The dash of my vehicle also has several large gouges in it as well as the glove box. Oh and to top it all off, the detail guys were nice enough to let an empty bottle of chocolate milk in the over head storage compartment of my NEW VEHICLE. I was initially told to take the vehicle to my local Ford dealership to have the damaged interior pieces double checked and they they would sort out having this fixed as well as a second key made here since driving all the way to Waldorf, a 7 hour round trip wouldn't fit my work schedule. My salesman from Waldorf Ford called me several days after visiting my local Ford dealer to tell me and this is a direct quote "we are going to give you a second key, but the dash and the glovebox are to expensive to fix so we won't be doing that". After several weeks of "somebody will call you back today yet about this" I directly reached out to Thomas woodruff. He told me they will fix the van...as long as it's brought it to them. So even though this is completely their fault and doing, I have to spend not 1 but 2 days driving 7 hours round trip to have my NEW vehicle fixed. One day to drive it down and drop it off with them for the repairs and another driving back down to pick up my vehicle. And both days at minimum a 7 hour affair. My work schedule and my unwillingness to drive down to Waldorf has been and had been expressed multiple times, in the initial talks with my salesman, when discussing delivery of the van, when having the van delivered (2 hours and 45 minutes late), also when they were informed of the damages to vehicle. I wouldn't recommend this place to anyone at all, well unless you like buying NEW vehicles that come pre damaged, stained, sticky, and gross. Thanks WALDORF FORD. You guys are the real MVP's of this story! read more

Update: Mr. Scott S stepped in and requested an appointment with me. He met with me and after about 5 hours of negotiations, we came to a pleasant mediation point where I felt I was generously compensated for my loss. I also felt he was genuinely concerned about the situation and he wanted to take care of this unfortunate incident. Thanks also to the new sales manager Girard W. and Sales Rep Deondrae T. for their timeless effort to ensure that everything was taken care of before the final paperwork drill. Thanks again for reassuring me that Ford is still a brand name that can be trusted. read more

I went in to get my husbands truck an oil change and left with a new vehicle. Dre in Sales helped tremendously with the purchase of my new car and I can't be anything but thankful and grateful for his patience and understanding of my situation and hesitation on purchasing a new vehicle! Please consult with Dre on purchasing a car at Waldorf Ford! read more

Phenomenal...the entire team is amazing. CARLOS, Randy and Preston such gentlemen. My experience was swift easy and i am very satisfied with my new car. I can't express enough how great these guys are! Check them out! Carlos Miller Is a treasure. read more

This is the easiest, most pleasant, car buying experience I have ever had. Within an hour of submitting my paperwork, I had a term sheet, got the loan i wanted from a bank that preapproved me, and had all the sales documents for signature in my inbox. The the three other ford dealers I attempted to deal with were truly awful - caricatures of car dealerships. My salesman, DeMarco, was really pleasant. Equally great was the finance manager who applied no pressure whatsoever to buy extras (I did because I wanted to) and got me a slightly better deal on my loan and payments where I wanted them. The car is on the way this morning. Don't bother going anywhere else! read more

Rude "advisor". If you don't want to be bothered by questions or concerns, then why are you even in that type of job. Makes me wonder why some people even go into customer service if you're going to have an attitude while doing your job. On top of that, I was told they don't have loaner cars. Most other dealerships have loaner cars, especially if they will have your car all day or overnight. Never coming back to this location again. read more

The wait at Waldorf Ford Parts Dept is consistently long AF. This is my second visit to the parts department for items I ordered at the Ford website. The first visit I came to purchase and was politely asked to wait, I obliged. However, after standing directly in front of the help I needed for 10 minutes I walked out. The second d visit I was next in line again I waited patiently for approx 10 minutes. But considering he was working with a customer prior to me it was much more tolerable. Finally, when I explained I had ordered my items from the Ford site online and customer relations instructed me to provide my name to the parts technician and he would be able to pull up my order. I did just that and he was unable to locate my order. He then asked me "Which Ford site and that there were several?" ... my thought was "hell, Phuk if I know!" But I asked if the order number provided in my email confirmation would help. He accepted that and presto he was off to pick up my items. Suggestion.... I don't believe the order online pick up process is well practiced and as a customer I should not be made to feel uncomfortable about a paid in full purchase when time to pick it up. Secondly, acknowledge my presence if your going to make me wait more than a few minutes, it's considerate and goes a long way in customer service. read more

Paid for detailing and they didn't bother with trunk and had dirty water droplets dried all over front and mirrors. Broke air vents. Drove off lot before we noticed vents so couldn't do anything about it. read more

This is an update from my previous review. Friendly/attentive staff, clean waiting room and restroom, and water/coffee available for anyone that would want it. I waited for an oil change and routine maintenance. Normally the maintenance with an appointment would take a little over an hour but this was not the case today. Appointment time: 10:00 a.m. Arrival time: 10:01 a.m. Time I walked out with my keys in my hand: 12:08 p.m. Total completion time: 2 hours 6 minutes. I peeked out the window to find that my car had been serviced and parked. I'm not sure for how long, but there was some sort of team meeting/talk going on that could've contributed to the delay. I drew their attention to my car being done and they indicated only the paperwork needed to be done. I popped into the restroom and came right back out. There was an additional 25 minute delay from the point that I informed them. I missed another appointment due to this unexpected wait time. If you use Waldorf Ford services, I suggest you anticipate at least 2 hours for the completion time of regular maintenance. read more

My experience with this car dealerships has really been a disappointment. I traded my 2013 Ford Fiesta for a 2020 Mitsubishi Outlander. I purchased this vehicle on August 6th, 2022. My tags that they gave me when I purchased the vehicle which are drive out tags expired, I stopped by the dealership last week to see if my tags were in and they said no, I called them yesterday same thing no results. The tags are now expired as of yesterday, I contacted them just to get 3 different excuses which at first, I only wanted to get another drive out tag after finding out that they were still not in. The first excuse was, Maryland said that my insurance had lapsed which was false. The second excuse was they just got my paperwork sent over from the finance and salesman, then the last excuse after I decided to go back to the dealership, I was told that they will not issue me another drive out tag because I did not give them a title to the vehicle that I traded in. When I purchased my vehicle from them, I gave them everything that they had approved of, I gave them the lean release which looks like a title, but it is the red document they told me at that time it was ok, they will just apply for another title. I don't understand how it has been two months, and I'm on my second car note and I am having a problem with this, it's almost like they are holding tags hostage or just won't issue me a drive out tag because someone at the dealership has dropped the ball somewhere, and as a result, I am being treated extremely unfair not to mention Courtney who I guess works with tags and titles, treated me like I was a criminal by asking me questions like, did you pay for this trade in vehicle? Is your name on this vehicle? I will never buy another vehicle from this dealership again and I wouldn't recommend. The way I have been treated is totally unacceptable. read more

Waldorf Ford - Car I traded, and I'm sure has been sold, they said they would apply for another title. - Auto Repair Near Me - Waldorf, Maryland

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Their auto email responses are spot on and so many they are annoying. But to get any substantive info from them is ridiculous. I received no less than 6 auto response from them over the past several days with little to no follow up. read more

This place is awful. Very deceptive sales practices. Buying from out of state, had a deal, made travel arrangements to pick up the vehicle in 3 days and they called and said they sold it. Absolute scum bag move. Do NOT deal with this place!!!! read more

i wouldn't get a car here even if i had to they have had my car more then i have and i just got it last month i'm highly upset with my overall experience i would give it 0 stars if i could thought y'all were supposed to make sure your customers are happy with what they have i just got my car back today and there's still white paint on then and just a fyi they had to do my tint twice even though they had my car a week after and i didn't roll down the windows for an extra week after that edit : they are re doing my tint again for the 3rd time because it has dust in the from the tint place read more

Their telephone service is wholly unsatisfactory, and has been so for over three months. The service line simply rings endlessly without answer. On some tries the operator will answer after 10 to 20 rings, and attempt to patch through, but that also rings without answer. Excuse is they are busy, when you get the operator. Wholly unprofessional. And I use to like them very much having bought 3 cars from them! read more

We've been in the process of purchasing a new Ford truck since last Sunday. The sales manager, Edward Bates, and the salesman have been hounding my husband to make a decision. My husband made a decision to purchase the truck. Spoke to salesman twice today and the finance dept ran our loan application. My husband drove an hour and a half through a storm and rush hour to trade his truck in and sign the papers. My husband gets there and they say "oops, sorry we sold that truck yesterday". My husband spoke to the salesman one hour ago and he knew my husband was on his way. Never try to buy a car from Waldorf Ford ! Bad, bad business. read more

I took my p/u to them on april 27 2021. It was shaking and knocking real bad. 2 days later I called them to see did they find out why it was doing that. they told me I needed a engine. I told them replace the engine. A month later they haven't done anything to my p/u are have called me . I picked up my vehicle and took it to another dealership. I would not reccomend this dealership for nothing. Poor service adviser picked up my vehicle 6/8/2021 I am so upset read more

I only gave one star cause I had to not only did they schedule a appointment for a day the work can't be done but the service department and the recall departments are the worst nothing else nice to say so I will leave it open read more

We leased a 2016 Ford Flex from this dealership 3 years ago. We love it so decided to buy it off lease on November 11, 2019. The lease was ending in January. It took 5.5 hours to get this done and it didn't appear that anyone had much experience with this process. We assumed it would be quick because we had previously taken the vehicle to them to be assessed for damages etc. Fast forward to December 5 when we get a call from Ford Motor company wanting to know why we are late on our original lease payment?? Ummm no, we purchased this vehicle off lease on November 11. We are told they have no record of it. Call the dealership and they assure us they will handle it on the morning of Dec. 6. We wait until noon and call and it's not done. The finance guy tells us we still have the title and need to bring it to him. NOOO, we didn't have a title because it was a lease....he says he will call us back in 30 minutes. 2 hours later no phone call, we call again, still get the run around about what is happening. We call ford motor credit and explain the situation and they recommend we go straight to the dealership but it's 4:30 on Friday afternoon and we really don't want to make the drive from Bowie. We call again to reach the finance guy who has assured us all day he is handling this situation only to find out he has left for the day without calling us back and without handling the situation. He left word he would deal with it on Monday.....UMMM no, this is our credit scores you are messing with. We have never had a late payment and are not starting now. Finally my husband tells them he will drive down and we get Jim Cantore on the phone who was very helpful and within about 15 minutes figured out that the payment to buy the flex had not been sent or possibly had been sent by a check that never arrived (who uses checks these and he had it done electronically while we were on the phone. He apologized and said he would make sure Ford Motor Credit was aware it was the dealerships issue and not us being late on a payment. We wasted hours going back and fourth with the finance guy and he didn't even care to take the time to fix the problem or even call us to let us know he was leaving for the day. That was completely unacceptable and we will not be buying any vehicles from this dealership again for that reason. We appreciate the time Jim Cantore spent addressing our issue and how understanding he was about why we were upset. No one else that we talked to seemed to care. You have lost any future business with us. UPDATE: It's been a week and we have not had any phone calls from the General Manager. Not at all surprised read more

This was our first time getting the car serviced and the car also needed sensor repair. The service advisor, technician, and service manager did an OUTSTANDING job from start to finish. They took care of calling and meeting with the insurance company, they explained everything to us clearly, honestly and with expertise. The technician fixed everything like it mever happened. The customer service was stellar. The manager was very professional and accomodating. Weve been to many dealer service deptartments with other cars. We searched for ford dealerships that won the Presidental Award. This was one of them and it is easy to see why. Everyone was on the job and treated us very well. How refreshing is that nowadays?! read more

Wish I could rate no stars. After talking to both the receptionist and the salesman on two separate times in the day I drove a hour out of my way to purchase a very specific green Jeep. Upon my arrival they pulled around a white Jeep after making me wait, knowing that they had just sold what I drove a hour to purchase. I was told the Jeep had been sold earlier. I revived no email or phone call and they had all of my information and were perfectly aware of the Jeep and when I was coming. Waste of my time and money. Don't trust these snakes. read more

I bought a used Chevy HHR from this dealer in 2016. Within 4 months, the transmission slipped and I returned the vehicle to the dealer and purchased a Ford Focus. That is my current vehicle. Ford recently issued a recall for the Focus. One symptom of the defect is loss of motive power, which means the vehicle unexpectedly shifts to neutral while driving which increases the risk of accident. This happened to my vehicle on 9/1 and I had the car towed to this dealership. They gave me a loaner to get me home and I returned the vehicle the next day (9/2). That's when things went south. I was informed that service was closed (for Labor Day, ok sure) and I attempted to extend the loan and they called me entitled and told me that they didn't have to give the me the vehicle. I gave them back the keys to the loaner and left. The following morning (today, 9/3) I called to check the status of my vehicle. It wasn't in the system, although it had been moved twice, once on 9/2 and again on 9/3. Once they finally found my car in the system, they told me they wouldn't be able to even LOOK at it until 9/6, a Friday. I asked them again for a loaner and they flat out denied me. I'm expected to go 5+ days without my vehicle due to a manufacturer issue? I think not. This Ford dealer has the ABSOLUTE WORST customer service. I do not recommend it by any means. I feel like I made reasonable requests and I was just treated like an angry black woman. read more

I am now the proud owner of a new 2016 Mustang. I am too excited! Being a Mustang junkie, I was thrilled about buying/upgrading to a new 2016 model. I went to two dealerships prior to coming to Waldorf Ford. They were ok, one being horrible, so I was skeptical of whether or not I would find a good, honest, nice dealership with a hardworking/fun staff. I mean I am buying a car from you guys...get excited people!!!! I found that in Waldorf Ford. I came on a whim, it was completely random. I called them up, spoke with a really nice woman on the phone (I forgot her name); she helped me out by scheduling an appointment with Mike. Walking in, everyone was super inviting & attentive. I was offered something to drink and from the very beginning Mike took me around the lot to get an idea of what I was looking for and how much I wanted to spend. My eyes fell on a white 2016 Mustang with beautiful leather interior....mmmm mmm mm! I fell in love. From that point on, he did everything he could to get the price down to what I wanted and when he did, it was a done deal. I am so in love with my car!!! Thank you again Mike! You're awesome! From making an appointment, to working with Mike, to signing the paperwork with the woman in finance, it was so easy & fast! Side note: The blonde woman in finance is super nice, has a wonderful personality like Mike, and she made me very comfortable. I later found out she was new and was in shock! I really thought she had been there for a while; she was a natural at her job! All in all, I recommend any and every one to check out Waldorf Ford! You are in great hands and definitely go to Mike when you do, he will take care of you. Thank you Waldorf Ford! Keep doing what you're doing. You have a strong and amazing team : D !!! Favs: Mike & the girl in finance!! Oh and my car duhhhh :P Would Change: Maybe the bathroom could be a bit cleaner but that is really it. read more

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Just got my new car from them this past Saturday. I'd been dealing with Pam, the Internet manager, well before I went in to do so. She was outstanding with her service. My car salesperson was Chris Gentry, and he was FANTASTIC. I hope he's still around when it comes time for me to buy another car. The finance guy rushed me through the paperwork, which when I got to look at it at home, realized it was more expensive than what we had agreed to and that there were discounts missing that I should've gotten. Also, when they switched cars for me (I was originally looking at a 2011 Focus, ended up getting a 2010 Focus that was being used as a demo by the sales manager), I didn't get a chance to test drive the demo. When I took delivery of it, the outside had been washed, but there were still crumbs on the car seat and trash in the back pockets. I'm not real happy with the detailing job. I'll be back though. It was a relatively simple process and I like Chris a lot. read more

My wife and I bought a vehicle at Waldorf yesterday. It was such a pleasant experience, I felt like I should write this review. As returning customers, we hoped that this experience would be as good as our previous experience with the dealership--it was. We were treated respectfully and fairly. We didn't get the exact deal we wanted, but we were able to negotiate a deal that was more than fair. Our salesperson, Mark Green, did a great job of finding the vehicle we wanted and facilitating the deal. I have purchased eight new Fords in my lifetime and have never purchased from the same place twice--until now. Waldorf Ford knows how to treat returning customers! read more

We bought a Ford Fusion hybrid from them last week. My husband had been dealing with their Internet salesperson, Amanda, for several months but then when we got there we had a different salesperson. I guess that's how they do it , but it seemed really silly to be handed over to someone new. Our new person was Corey and he was pretty great. He was very knowledgeable about the car and even when we asked questions like "what's the 'W' on the dash for?" he knew the answers. He was straightforward when it came to the price of the car too. He went out of his way to get the exact car that we wanted, get it brought down from another state, washed, and delivered to us at our house that night. He also picked up our trade-in from the house. Very convenient. Their financial person was irritating. She was overly complimentary (we were called "beautiful") and overshared about a health problem of hers, saying her health problem was causing her to be "out of it." When I commented about the amount of the rebate we were being offered, she got defensive and said "that's what Ford does".... well, you work for Ford, so... In the end, we had to go back the next week because she didn't have us fill out the right paperwork. That brought down my overall rating. She also sold us the extended warranty by telling us about people she'd seen come in with broken electrical systems in their cars. You don't want to sell a warranty by telling people how crappy the electrical system is. Yikes. We'll have to see how service with them is in the next couple months/years. read more

traded mine 2013 Ford fiesta end for a 2020 Mitsubishi outlander, on August 6, 2022, still have not received my tags went in and asked about them just to be told they were not in then the following week which is today I called to check on them because they expired yesterday and they're still not in. They gave me three different reasons why, the first was Maryland DMV said there was a lapse in our insurance which was a lie, then their next excuse was they just got our paperwork from the salesman and the finance manager yesterday, then the last excuse they gave me after I had to take a risk and drive to the dealership to get travel tags, was that I never gave them the title for the vehicle I traded in even though I gave them the red release showing that the car was purchased and paid in full. Courtney I guess work in the department that deals with tags treated me like I was a criminal, she told me that they would not issue me a drive out tag, she also said that they had tried to reach my husband for a very long time however my husband said if they did they never left a message this place is awful I would not take a chance with them like this again. read more

Well what can I say? The entire process of getting my truck serviced was great! I took the truck in to get my front brakes serviced and was told it would take approximately 2 hours. Well an hour and a half later the young lady came to me stating the truck is in great condition just suggested a set of wiper blades and a fuel induction service based on the mileage. Even told me to come back in 6 months just to check my rear brakes. Nothing wrong but to just check them. It was another great experience with the service department at Waldorf Ford :) read more

Walldorf Ford Team uniquely succeeded in satisfaction, they went beyond extra mile, my auto lease deal just like dessert; From someone who has been around a while and witnessed the auto evolution, the auto technology is dazzling; where will it be years from now? Ronnie from New Jersey read more

2nd time vehicle shopping at Waldorf Ford and the experience was just as good as the first visit. James H, Marsha and Dustin were great!! I would truly recommend Waldorf Ford to family and friends. Thanks again!!! read more

After being moved to the right multiple times on their schedule my vehicle was finally looked at but could not be properly diagnosed. So weeks went by with no updates; unless I called and asked. Nothing got done nor did I get any answers unless I went in person to ask. Every time I called for updates I was put on hold for long periods of time or I felt they were being rude. Keep in mind I only called when I was given a date of an expected answer/solution but was never notified so that's when I would call. I was never rude or short tempered. I was just curious as to where my vehicle was in the process of being repaired. I had to go to a military school for 9 weeks after a few weeks of my vehicle being at the shop (school was out of state). So when the vehicle was ready they delivered it to my home because my wife was unable to drive the vehicle at the time. I came home about 7 weeks later and started the vehicle to find that it was near Empty (light was on). It's a 1999 F-350 7.3 Powestroke DRW truck. The fuel lines were disconnected, there was a sensor unplugged and lodged inside a pulley, one of the rear wheels on the driver side were flat, there was air in the brakes and the power steering, the rear driver side caliper had seized up and the driver side front brake had a broken bleeder with no braking capabilities and no fluid going to that front brake. I also found a bunch of little tools, nuts and bolts all under the hood near the windshield. I went to a local shell station to fill up the evening I came home and didn't know the lines from the cap to the tank weren't connected until I attempted to put fuel in it. I had to ruin a set of clothes to fix the problem in a gas station parking lot. It was my family's only way to get around but luckily someone lent us a vehicle so my wife didn't have to be the one to try to figure that out with 4 kids in the car. I feel that was a major issue/ safety concern. I even reported it to ford but it seems as if they don't care. read more

Update - Mr. Strickler the General Manager has stepped in and he took care of the situation very quickly. He has been responsive, courteous, and very helpful. Even with the fire, had this situation been handled with this amount of care from the beginning I would've given them 5 stars because up until the issues occurred the customer service was good. Thanks to him and if you have any issues, I would suggest reaching out to him if you can. I bought a truck from these guys. 20 days later it burned down on its own. I called them and they made it clear that they would not help me in any way. They told me to call Ford but they didn't provide me with any information to do that. This is after I bought a truck from them and it burned down. It took 6 months for Ford to agree to replace the truck. So I went back to this dealership to pick out the replacement. They then sold the replacement before Ford could complete the replacement paperwork. I went back out and they tried their best to get me into a truck I didn't want. Eventually we settled on an appropriate replacement. But since they sold the one i picked out they had to give me dealer tags. which I had for 30 days or more. Then I went in to finish the paperwork and transfer the tags to the replacement vehicle. They didn't have anything prepared when I came in. I had to come back on several occasions to handle something that should have been done in one evening. The paperwork is still not done 60 days later. The tags are suspended because the MVA thinks they are still registered to the truck that burned down. I can't get anyone on the phone or to respond to my emails. Courtney Kearns, Bob Badman, and Chris Johnson have on several occasions told me that they would take care of the issue and get back to me shortly. I haven't heard from any of them. Whenever I get anyone on the phone they say they will look into it and get back to me. But not a single person at this dealership keeps their word. Every single one of them do the same thing. They pretend to be polite and to understand your issue and they say they will take care of it and call you right back. None of them keep their word. Not one. This is the worst customer service experience I have ever had the displeasure of being a part of. They dont keep their word and they dont do their jobs. I would recommend buying your car from any place other than Waldorf Ford. Seriously do yourself a favor and take your business elsewhere. read more

I took my truck in for a recall notice, and I was told that my truck would only take 4-hours to be completed, so they gave me a ride to work, and I waited for them to call me to let me know that my truck was ready, and when was a ride coming to pick me up. Hours and hours went by no phone call, so around 3:45 I called them and they never said if my truck was ready or not, but when I got there I was told that they didn't have the recall part and they had to get it from Prince Frederick. OK!!! So my problem is why didn't they called me to let me know what was going on from the start. The recall service on my truck was only suppose to be 4-hours, and that's a long time, but they had my truck for over 8-hours, and when I got there it still wasn't ready. Total lack of Communication on there part. What is wrong with picking up the phone to say we don't have your recall part, so it's going to be longer than 4-hours, and we will call you when it's ready. SMH!!! Just Bad Business & Bad Customer Service on there part.. read more

Took my truck in for my scheduled oil change, had a coupon that was sent to me by Ford. After it was completed the bill was very different, not happy, but paid. After giving me my keys and telling me it was ready I walked out to get in, and found grease all over my mat,running board, bottom of the door opening, and on the door panel. I called Assistant Service Manager came out, he tried Cleaning it off, he got most of it off, but some still there, when I told him " I know my truck is not new but didn't think this was acceptable because they didn't give to them that way," he apologized, and then said he noticed it before giving me my keys? Why did they think this was acceptable? Not happy with them at all. The only thing that was good was the work completed. ! read more