The service in this Home Hardware is consistently abysmal with the exception of one energetic mid-40ds male who I rarely see now. The huddle of depressed menopausal women with the odd summer students usually cheerful, are hostile , unsmiling, disdainful
And heavy. Heavy in build and heavy in manner. I was embarrassed to overhear them berate a middle-aged but youthful customer for not having her receipt for a power tool purchase. It was a long story and it had recently burnt out. She told me later that it was a replacement for another one that had malfunctioned and caught fire (HH's own
Brand!)after a few uses last year . The current one had been a return. I watched the sulky staff warm
Up to the scolding (more like harassment to
Me). I suspect that the most authority person was the one with grommet/ears which drooped. They challenged everything .It was malicious and absolutely uncalled for . It the Home Hardware brand --where else are you going to find it . I've always had issues with the brand name payment and never am confident that I will be listened to so don't complain . But I'm
Done .After years of witnessing the humiliations of others I've decided to discontinue to shop at this store .
I object morally to the depressives who are employees and act as one filling out punishment not care or advice. If ever there was a body mutilation statement to repulse customers it is the grommet ears .i will never set foot in this poorly managed , impossibly unwelcoming retail
Environment again . read more
