I've been in Photo World in Sudbury a few times now, and will never return. Each time, I'm treated condescendingly, and every response I get from the staff is not only unhelpful, but also derogatory and counterproductive. They seem to function in a way that "The customer is NEVER right". I normally just look the other way from these events, but am repulsed by the lack of customer satisfaction at this store. Now here's the kicker: I've spoken about this with half a dozen friends, and they've all had some very memorable experiences. Here are a few direct quotes from different friends, and i'm sure if i were to dig, i'd find more: - "My friend is new to Canada, and they were VERY rude to her!" - "that's why I stopped going there" - "I'll never go in there again... The son was nice, the dad was the worst person I think I've ever met in my life." - "Yup... I've experienced this lots. The only saving grace is the young brunette... the rest seem so morose. Won't go back." To be fair, one of them said: "They've been great to us every time... think it depends on if you get the son or the father." But, I don't think any business working on a "1 out of 5 ain't bad" system could strive. Either way, they seem to treat their customers poorly, and the more I mention it to friends, the more I hear horror stories. A couple of facts: -You're not allowed to send them tiffs or similar big images, their system "can't handle them". -Your photos have to be on a USB stick (not on a card). Otherwise they get mad at you. -You can't email them photos. -You can't send them a link to the photos (otherwise, they charge you for the time it takes them to download the file.) -They'd first ask you to leave the store and come back with the proper formatting before they bend ANY of their rules. -Go in prepared to argue, because that's all they seem to do. read more

I guess I must've gotten the nice people who work here. I still shoot film, and I spend the Summer in Ontario. Last Summer, I would mail exposed film to Photo World, they would process it, and mail it back. I thought they were lovely, friendly people. Even when Canada Post tried misplacing our film, they seemed as distressed as we were! We even visited them at the store once, and while there we chatted with the young guy, and he suggested a place to have lunch. My experience with them was good. Maybe some people just need to learn that there are guidelines with every business. If they require a certain file type or size, that's just the way it is. No sense in getting upset if you're asking for something they don't offer. read more