Virtually from the time of its arrival, I experienced significant issues with a brand new clothes washer from a prominent ( read High End) manufacturer.
The local appliance store was loathe to address my concerns (of course...they already had my money), pulled a Pontious Pilate, and referred me to said manufacturer, who also proved ambivalent about expediting ANY form of resolution.
After several phone conversations with the manufacturer and ultimately LOSING MY SHIT, I was contacted by Pam from McNeice and Smith who arranged for one of her staff to assess my expensive boat anchor the following day.
The washer was deemed DOA by the repairman, and on Pams' recommendation to the manufacturer, it was replaced within a couple of days.
I can state unequivocally that the resolution to this matter would have been much more painful and protracted had it not been for the exemplary customer service provided by M@S.
Thanx again Pam.
Barry. read more