I came to the clinic in severe dental pain, with a history of chronic illness (including an ICD and…read moreLong QT Syndrome), long-term medical trauma, DV situations, and financial hardships that have made accessing dental care more difficult throughout my life. I was 100% honest and embarrassed by these circumstances and was promised I would be met with zero judgment in the care I received. At first, everyone was reassuring and approaching me with care, because they could tell that I was nervous. They recognized my anxiety very quickly. I fully understood prior to my arrival that I need cardiology clearance to continue with a sedation or extraction. Thats why I only scheduled a visit for the New Patient Special-- it only includes your X-rays, an exam, and a cleaning. I didn't expect anything more or less. I tried explaining this to Dr. Farnam Farzam while he continued talking over me. He assumed I didn't want to hear anything he had to say to me when I grew sad after my exam results, and started asking me questions about why I can't get cardiac care or get there efficiently. He found himself unsatisfied with all of my answers and "couldn't believe" anything I was saying. He went so far as to ask, "So you just don't care about your health, or what?" and seemed to disregard my experience because he has "never heard of all that." When he asked if I had a driver's license to take myself to a cardiologist for dental clearance, I answered honestly: "No." Before I could explain that I only have a state ID, he interrupted and said, "So you're not a person or even a human being in the state of Texas? So, you don't EXIST here? So how did you get HERE today?" I nervously made it known, "I feel a little judged," and that's when Dr. Farnam Farzam became VERY irritated. I started to tear up from this spontaneous mood swing, which triggered him to inform me that I'm "not about to guilt trip him for being cautious." He then shoved his chair away, said "We're done here" and completely walked away from me. He threw his hand up and demanded that his wife, Dr. Melanie Farzam, made sure to issue me a full refund so I could "afford a taxi." Sitting there in tears, I ask her what just happened. I simply said "I feel a little judged" and that was the immediate response. I wasn't even rude. She tried explaining to me, without speaking to him, that he just meant my financial situation was being taken into consideration and that he wants me to use the money to get to another clinic with doctors to complete my care-- that if her daughter was extended that same grace, she would take it-- and that her husband "isn't angry" and "isn't a bad guy." Moments later, he returns and doesn't exchange any words with me. No cleaning ever was done. Dr. Melanie Farzam -- who remained professional -- closed the visit and explained my prescription to me. She even offered to call it in herself for my own comfort and walked me to the door. While I appreciate the immediate refund and Dr. Melanie Farzam's help, this experience was so incredibly dehumanizing and disheartening. I would not recommend Dr. Farnam H. Farzam to anyone, especially those with trauma history or financial hardship, who may need care and are seeking basic human decency. *I was also prescribed pain medication that I can't take due to my Long QT Syndrome. My condition was written clearly more than once and stated verbally multiple times. This is truly shocking after the insensitive spiel I was given about him "not wanting me to die in his chair" and how I'm a liability if he were to perform services I didn't ever ask him for.

We love Orion Dental Specialties! We have been coming to Dr. F and Dr. M for years. The atmosphere…read moreis comfortable the staff is professional. My children love them and i feel like a new man every time i come in for a cleaning. I highly recommend Orion Dental Specialties!

Completely Awesome Group, Dr Councill is the Best and he has a very professional, courteous and…read moreFriendly Staff. Simply the Best!!

Dr. Glass is very patient and excellent communicator. I have always been treated well by entire…read morestaff. Easy parking and clean facility.

My kids where just here w my wife. Anelle was amazing explaining all the finances and getting us…read morescheduled. 100%recommended Drs are amazing with kids Dr A was very kind as well.

My son has gone here twice so far and loved it each time. I really like the fact that the wait…read moretimes aren't long (even if there is a lobby full of people), but I'd have to say my favorite thing is their availability on Saturdays! All of the staff are quite nice and helpful. On our first visit, the dental hygienist came to speak with me and gave me a full recap of what had been done, what she found, and what needed to be addressed. I was very grateful for the information and the fact that she had the patience to answer all of my questions. We were able to come back about a week and a half later. I got to meet Dr. Ahmed at the end of this appointment and she was just courteous, informative, and patient as the hygienist. I'm so happy to have found such an excellent provider!

The staff is super friendly. It is easy to book an appointment…read more During the procedure, Dr. Hernandez & his hygienist explained every step during the entire process which makes me trust them & know that I am in good hands They are vey professional, the clinic is clean. I highly recommend this place and definitely will be coming back for the future cleanups. My family now all sign up with Heritage Dental.

I have been going to Heritage Dental for as long as I can remember, way back before they moved from…read morethe Champions area on FM 1960, and I absolutely love all of the folks there! Jewel the receptionist and I believe office manager, is your first contact and she has been there for years! She is so pleasant and helpful, I can't say enough about her. And I have my favorite hygienist Lauren, although I have seen several others and they are all very good. Dr. Hernandez is so gentle and patient, that I never even worry about going, he makes you feel very comfortable. He would be a perfect pediatric dentist, but I'm glad he takes adults! I have had all kinds of things done in all the years I've been going there, from simple cleanings, to deep cleanings, to crowns, and more. Even the more complex procedures are done with the most utmost care and compassion, and I have never had a bad experience. A good dentist is imperative to have, and I wholeheartedly recommend Dr. Hernandez and the entire staff at Heritage Dental!

Great place to go for family dental needs. Dr. Garza and her staffs here are very friendly and…read morehelpful. Love coming here for my checkup and cleanup. Would definitely recommend friends and families.

Love this dentist office! They are very kind and have no judgement. Everyone is incredibly patient…read moreand kind!

Embarrassingly enough I do not prioritize dental care. I had been in years. Partly because I hadn't…read morebeen in years. The dentist was always painful and scary. I had a really good experience with them. Paula was my dental hygienist. She was patient, calm, friendly, and I didn't feel judged at all. The tools used were not like the previous ones I had experienced. I didn't even need numbing. I definitely will go back for continued services.

The best dentistry!! I started going to Lakewood when I worked nearby a couple years ago--I live 45…read moreminutes away and will still make the drive! I get super anxious at the dentist when having to do fillings and they do everything in their power to make me feel so comfortable. They are the sweetest and truly care about you. I love Dr. Farah!

Dr. Huber did a great job on a crown prep visit yesterday. The staff is always friendly and…read morefirst-class. Nolan Lehmann

I am a new patient for the practice and am very impressed with them. They are very caring and will…read morespend the time explaining everything and answer any questions.

everyone is really nice and friendly and the doctor is also really nice and hanan is really niceread more

Dr. Huy is the best dentist! His staff is super friendly!…read moreIt easy to book an appointment, you can just call and they are happy to help you. During my procedure, Dr. Huy explained every step during the entire process which makes me trust him and know I'm in good hands. He is very professional, his clinic is clean, and they take all the proper Covid Precautions! I highly recommend him and will be coming back for future cleanups! Thank you, Dr. Huy

I love this practice! EVERYONE is nice, sympathetic and appear to truly love what they do. Dr…read moreHamid is a lovely lady that does absolutely beautiful work. I had two slightly chipped teeth in the front, and you would never know that they've been repaired. They look amazing. She also has a rounding periodontist that is also a fantastic lady, Dr Dong. I've had one gum transplant for receding gums and am scheduled for my second (and thankfully final) area next month. If you're a dental chicken, they offer gas! I only use this during the transplants, but they will gas you for your cleaning if you ask. See boys, there's no excuse not to go to the Dentist! Anyway, 5 stars all the way.

Dr Hamid, and her staff, is so friendly and considerate. I'm so happy I found her practice.read more

I needed a cleaning and either an implant or a bridge for a broken tooth. The new patient cleaning…read moreand exam process was excellent - but, I didn't form my negative opinion UNTIL seeking a second opinion due to the high prices received in my treatment plan. (3 unit bridge for my missing tooth -$6000, one crown on tooth that needed to have amalgam filling removed -$2250.) When I arrived at the next dentist with my x-rays from Dr. Scott Anderson's office, the dentist concurred with the work needed - with one HUGE difference: He said that, first & FOREMOST I should remove my badly decayed WISDOM TOOTH. I replied, "What wisdom tooth" thinking they had all been removed. He then proceeded to identify it to me in his X-ray AND Dr. Scott Andersons X-ray. Furthermore - he said that he would refer me to an oral surgeon for that work - but that he would recommend that I have that tooth extracted because it was a health issue while the others were mostly cosmetic. (Please note that the wisdom tooth was still fully in the gum, but it had opened the gumline just enough to allow bacteria in which had started the decay process - it was impacted and likely beyond the scope of Dr. Scott Anderson's ability to remove it as well). I asked the new dentist if it was possible that Dr. Anderson could have 'missed' that badly decayed tooth in the x-ray - to which he replied, "No dentist could miss that tooth." This led me to only one logical conclusion: Dr. Scott Anderson chose only to create a Treatment Plan based on quick, easy, profitable work that he could perform. I call that 'selective dentistry'. The sad thing is that the overall experience was positive (prior to me finding out WHAT HE FAILED TO INFORM ME OF - WHICH WAS MY MOST SERIOUS PROBLEM - THE WHOLE REASON X-RAYS ARE TAKEN IN THE FIRST PLACE). So, Dr.Anderson was completely content to perform $8250 worth of 'gravy work', only to leave me with a badly decayed wisdom tooth (which if you could have seen it after I had it extracted, would have surely had me in serious pain within a short matter of time) - only to probably 'inform' me later, when I returned in pain - that, 'Oh - I see - you have a badly decayed wisdom tooth... here, let me REFER you to a specialist - oh...and see my receptionist on the way out to pay for your consultation fee!' His office contacted me to return for another cleaning - at which I explained all of this...predictably no one reached out with as much as an apology. This just reinforces the practice of ALWAYS seeking a second opinion. By the way... that 'broken/missing tooth that had created my need for a bridge' was a molar that was decayed approximately 35-40 YEARS ago... I went to my dentist who said only that it had to be extracted. I declined. I sought a second opinion. The next dentist said IMMEDIATELY (and without knowledge that I was getting a second opinion) that he needed to do a root canal followed by a crown. He NEVER even offered extraction as an option! I got to keep that tooth for 30+ additional years! GET SECOND OPINIONS - and DON'T TELL THEM THAT THEY ARE THE SECOND OPINION.

My family has been consistently overcharged to the tune of $1k by this office. We were required to…read morepay after each visit based on what they said our insurance does not cover. Dr Andersen is in network and our payments should equal EOB patient responsibility. When inquired about one of the charges, the office said they apply difference to other family members on the same insurance. Well this never happened. I have, in good faith, made many attempts to address this with the office since 6/13/24 and finally requested for the office to upline it to the dentist. Not one time someone reached out back to me on this issue. Even though I provided the copy of all EOBs and payments in question along with my reconciliation. Attempt by MetLife representative on 9/10/24 to reach the office also failed. 3 months later, the answer I still receive is that billing did not have time to look into this.