The reason I am writing this review today is because we are extremely angry about the extremely poor service attitude of the receptionist at 128 Mott Street! I hope Dr. Yang can personally ask the lady he hired how she can treat patients who come in for consultations and appointments so rudely in his absence?! Without even raising her head, she waves her hand as if to dismiss us! Please note, she doesn't even raise her head, doesn't even look at us, and just waves us away! Extremely impolite!
I had previously called to confirm that they accept our insurance card, and they said they could, but because we hadn't decided on a time yet, we didn't schedule an appointment over the phone. Today, my boyfriend happened to be in the area, so I asked him to stop by to see if we could schedule a teeth cleaning appointment, and this lady didn't even look at us and just said they don't accept our card!
I found it strange, so I called her, and she was sitting there with no one around, yet she wouldn't answer my call. My boyfriend was watching her, and she still wouldn't pick up the phone. I called 10 times, and she didn't answer a single call! Finally, she answered and immediately put me on hold with music. I waited 15 minutes with the music, and she still didn't pick up! I called again, and she immediately put me on hold with music! At that moment, there was no one else around the office, and she was not busy! When I called again, she said she was busy, but my boyfriend said she was just sitting there alone, not answering calls.
Dr. Yang, how can you make money with such a receptionist? How can you still be considered the best doctor with such a rude receptionist treating patients so badly? Dr. Wei Ming Yang, Chinatown dentist, should really reform the office! I have worked in the medical field for nearly 16 years, and this is the first time I have encountered such a rude healthcare professional! read more