I'd like to start off by saying that I've always despised having to go to the dentist. I absolutely hated the chemical smells and stuffy rooms. So the fact that I'm here to leave a positive review for Waialae Dental Care surprises even me. Prior to an appointment: You'll get a text message or email as a reminder. Honestly, that helps me a bunch because there's been a few times where I would've completely missed an appointment without those reminders. Parking: Although there's limited stalls, even on a busy day, I've never had to circle the block to be able to park for an appointment. That tells me plenty of how efficient the staff are when scheduling clients. Front of the office staff: They're the most welcoming when it comes to customer service. They're also your biggest supporters and advocates for people who take the time to take care of themselves. All of it is done with aloha! If you're in need of a treatment plan, not only do they give you a full breakdown of what's needed along with the estimated cost but they'll also give you finance options to assist should you need it. There's never any pressure. The Dentists and their support staff: All around the staff is just amazing. No one does anything without checking in on you and your concerns. The patient rooms are somewhat small but they've done great with adding TVs and portraits to keep the mind focused on something else. At the end of the appointment: You'll get to sit with the frontline staff and they always check and see how you're feeling and provide you with next steps (as needed) or let you know how far out you should plan for a cleaning. In all, you can't go wrong with choosing Waialae Dental Care. Good parking, staff that feels more like extended family, and care that eases the mind with their attention to not only the details but also to you specifically. read more

There is no consistent doctor/dentist. The hygienists barely touch your teeth. You never get the same staff once because its just a corporate company. There is no continuity of care and they will tell you you have a cavity or a crown that needs repair. Instead of providing alternative options like a good dentist (like using dental bonding or sealant for temporary sensitivity) they will just want to rip out your teeth and profit as much. Dentists here are incentivized to do more costly procedures at patient's expense.  I thought it was fine just going here for cleanings d/t convenience but it's not worth it. They will charge for the exam and xrays and when you need to go to a REAL dentist, insurance wont cover. So don't even start here. Go to a private family practice that actually cares about patients. You're not treated as a person here. My dog is treated better at the vet. read more

The actual dental care is great, the people are friendly, however the organization or admin side is not effective. I asked on 5/4 for a letter of medical necessity for my upcoming procedure on 5/18. On 5/18 they didn't have it so I reminded them and they said they'd email it; no email. 5/20 I call and ask about it, I'm told I'll be emailed; no email. Now it's 5/27 I call again and I'm told I'll be updated.. we'll see. My FSA rolled over and the deadline for submissions is 6/1. I thought by asking on 5/4 I wouldn't have to worry about being out $1,600 AND losing the $1,600 in my FSA but here we are. I think I'll go somewhere else for the semi-annual service I need and avoid the headache. read more

Only in it for the money. They're OK as long as it's just cleaning, cavities and routine stuff. I had a very serious and scary condition in my jaw that required expertise to even diagnose and plan treatment for. These clowns told me not to contact them if I had any problems with it, but to go to the hospital. This is not an emergent condition, but a chronic one that requires careful management and shrewd decision-making. Avoid this practice. read more

Several years ago I was basically forced into having my wisdoms out WHILE PREGNANT. The dentist knew I was pregnant and told me it was the Perfect time because I was in my second trimester. He specifically said "it's the perfect time." Well that perfect time turned into a hell of a two hour procedure which at the end all of the Novacaine had worn off and the dentist was seriously irritated that it was taking so long and that I was in pain - he gave me nothing for the pain and sent me on my way. I drove home sobbing. Being pregnant then I couldn't take Advil and was forced to take Tylenol. I returned to the dentist several times over the next two weeks in extreme pain and was met with an eye roll and the statement that nothing could be done. I am convinced that it was this traumatic procedure and the amount of medications that I had to take for the pain that led to my son being born with autism. Unfortunately, I went to this dentist office for several years and can confirm every single cavity or crown procedure that I had done there needed to be redone multiple times because of how bad these dentists are. I don't know why it took me this long to write this review but people need to know about the risk of going here - sure they have GREAT hours for working people but it's simply not worth it. read more

Dr Jeff is an amazing dentist! It's already nerve wracking to go to the dentist sometimes but Dr Jeff makes it such a great experience. He made sure I felt comfortable, was gentle on my mouth, and when looking for sensitive spots, he'd ask before going in. Super happy with my experience at Wai'alae Dental and Dr. Jeff DeGuzman - highly recommend!! read more

I had dentures made by these people. I went back 3 times for adjustments and they just couldnt get it right. The only thing that they did right was to give me excuses. Excuses does not help me. About 1 year 6 months past and I decided to call them and ask for help. They have a new doctor his name is Deguzman. Young chap seemingly lacking experience. The office manager kept saying how nice he is but see being nice does not help me out with my teeth. Anyway, Leah (OFC MGR) told me because of the bad experience she was going to have a new lower arch made for me at no charge. The day I went in to have some more teeth extracted (7/13/26) they wanted me to sign a waiver saying no guarantees. Of course I never sign but as I looked over the paperwork I noticed that they were about to extract the last 5 teeth I have on the upper arch. Only 3 of the 5 were to be extracted. Nothing is wrong with the 2 molars I have. No pain no cavities and yet they were about to extract them. Beware of this place. Oh yeah the offer of making a new lower arch never happened. I believe it was never the intention to make the lower arch for me and for free. Beware of Waialae Dental Care and beware of Doctor Deguzman and the office manager Leah. Shame on the both of you. read more

Thank you dr David Chun for making my teeth so perfect,you are the best cosmetology doctor I have ever met, your the reason why I reffered all of my family members who want nice bright teeth to come to you,your the reason why we want to come back to Waialae dental care.. I'm glad I have met you thank you for making my teeth so beautiful and perfect.. You're so patient and your one of a kind doctor with a good heart..god bless you always dr chun,your our number one doctor.. love, Agramon family read more

Whyyyyy!! I was so worried about the reviews but I had a situation that my filling gave way and part of my tooth chipped off :'( this was literally a week from joining HDS so obviously nothing is ready to be kicked in yet not even cleaning so I was at a difficult place. Not exactly how bad the situation is I Yelped and searched to find Waialae Dental Care is open in fact opens seven days a week and close 7pm on weeknights and 5pm on weekends. I called and immediately they had a slot available within 30 minutes just enough time to drive over and check in. The staff was a delight and new patient sign up was a breeze, due to my situation they decided the best option was to go in for a cleaning which is free for new patients there the doctor can asses and recommend the best direction to take care of my situation. I did have Dr. Hawkins and he was great was through and straightforward with what I should do as I needed a lot of work. Once done I did have payment to take care of which was none but did have a referral as well and they did let me know of other options like an upcoming "Black Friday" deal which was so unheard-of in the dental world...bizzare! I'm still on the fence of this place nothing bad like some of the reviews I've read but it's super convenient schedule for folks that do need to work in order to pay for all this makes it easy but parking is painfully small. Don't ignore the signs and if you need dental care here you can have it take care of. Thank you! read more

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I used to really like this place bc I didn't have dental insurance due to being an independent contractor. I was recommended here by a client of mine and was happy to see her every time I came. However, upon this last visit I had over a year ago, I was told that almost every tooth had an occlusion and that I had gingivitis and needed gum surgery... I was mind blown because I very rarely get cavities and never needed a root canal or even a crown put in so how can it be that all of a sudden I need such invasive work? ... I was told all of this would be close to $3000 which was ridiculous! Anywho, I was very skeptical and decided to get a second opinion elsewhere. The dentist I went to was SHOCKED by the news I gave her because she said she hadn't spot a single cavity! And even showed me all of my X-rays showing me my gums were nice and healthy! So idk why Waialae Dental Care tried to rob me but I'm glad I didn't buy into it. No longer recommending this place to others. read more

It has been three years being a customer at Waialae Dental and they have been very successful in treating all types of issues with my teeth from Crowns, Root Canals, Fillings and more. All I can say is that Flynn who gets me into appts. when I have time off and fit me in. Leah was so excellent in pricing and willing to work out payment situations that made it affordable for my family. I always look forward to Kuni with her wonderful smile and laff that takes the pain of having my teeth fixed and filled and pulled. Look, I am 72 years old and have seen countless dentists and very fussy and ask 10k questions because I have had bad experiences with places that have lied to me and made me feel I had to have work done using fear. This office does not do that! I finally love going to the Dentis- when I have issues. Kudos to Michale, Daniel, Dr. Belle and others who have also worked on my mouth that has 43K miles of chewing. Mahalo! Paul E. Goo read more

Update here: They reached out 2 months ago and told me "they forgot" to send my claim to insurance and that I can disregard the charges. Indicator that they were attempting to receive cash instead of the insurance payout. Today, they decided to reach out again saying I need to pay. Mind blown at how unprofessional and untrustworthy this business is. read more

Waialae Dental Care - Cosmetic Dentists Near Me - Honolulu, Hawaii

I recommend not to go to this dentist if you are HMAA holder. I asked if HMAA is accepted, and they said "Yes, we accept HMAA". But an year later, a bill of $527 came to me for my 2 sons cleaning fee. I tried to find what had happened and came to know that they accept HMAA but they are out of HMAA network. At the time I took my sons to cleanings, they never explained to me that they were out of HMAA network and payment would be much higher. If I had known that they were out of network, I would have just gone to other dentist as my HMAA plan covers for 2 cleanings per year, of course for free. I asked why I wasn't given the correct information in the first place, but was casually told "we accept HMAA". They refused to give clear explanation, and threatened me to pay, otherwise, I need to deal with third party collection service. Very dishonest, unethical service provided. I recommend not to visit this dentist as you will be charged fees you wouldn't have to pay, and they care nothing but to charge you. After speaking with the manager, we came to an agreement that I pay half of the amount, $264, which I did, as I no longer wanted to deal with this issue and they kept on saying that this will be going to collection agency if I don't pay. But hey, cleanings for $264, when it's supposed to be covered by insurance??? I truly hope that no further victims like me will be charged unnecessary fee for given wrong information of "Yes, we accept HMAA". read more

This place has harassed me for years with sales calls, I have blocked their number but they have some sort of center that calls from a different number every time. I would never go back there for dental care, chop shop. read more

Just wanted to come here to update my review, this review is mostly) towards the billing/services, but also some of the staff. I got my regular cleaning done about a month ago, and that same day, the nurse had walked me to the front and told the lady behind the counter. "She's gonna come back after lunch to get her 2 fillings done" first of all, no one asked me? She just assumed! I had a bunch of things done that day so I told the lady behind the counter that I'd have to reschedule. Now, as far as rescheduling I've never ever had a problem they always help me with ease. One PRO about this place is that they do send out text messages to confirm your appointment a few days before then. I do like that. So I called to confirm my next appointment, because I had gotten a missed call from a weird number but the voicemail said it was waialae dental trying to confirm my appointment. Long story short, I was transferred 3x total, and I was getting very frustrated because I asked what the total of my fillings were going to cost. The First Lady didn't know so she kindly transferred me. The second lady, said $400 at first, I asked "why so expensive for 2 fillings" she then told me it was 3 fillings. Of course I was confused because my previous visit they told me it was 2 fillings. Besides the point she then told me the price was $500 but my insurance was covering $400 of it... so they price went from $400, $500, then back to $130 something? I was so confused, I had asked if they were overcharging me, and she asked to call me back while the looked into my account. I said no, I wanted to get an answer ASAP, she transferred me to a man without warning and I had to explain once again. ALL IN ALL he apologized for the confusion, and explained that I had paid $230 during my last visit which covered my fillings cost. I'm still a little confused because so many numbers were being thrown around. I'll still come back to this place only because of the Convenience but next time I think they should be more clear with there patients on how much things are WITH there insurance and stop giving run arounds. Also they should never assume a patient will come back on the same day, because people have plans.... read more

Waialae Dental Care - Waiting to be called - Cosmetic Dentists Near Me - Honolulu, Hawaii

I first came in for a regular cleaning and filling and everyone I interacted with was very pleasant and did a good job of working on my teeth. About two and a half months later, my gums became very sensitive and bloody so I called to make an appointment to have them looked at. After doing some research online, I had decided I was experiencing menstrual gingivitis (very common if you look it up). I still came to my appointment to make sure the dentist agreed with me. When I arrived, my dentist for this appointment was Dr. David Hoang. I explained that my gums were sensitive and bleeding and upon looking at them, he asked me when my last cleaning was. I said I had come in to this same office 2.5 months earlier and he was shocked and said really?!? Are you sure?! I confirmed that I was sure and he suggested that I come back in for a deep cleaning. He told me a deep cleaning is necessary when people "neglect" their teeth. Being told I have been neglecting my teeth was obviously hurtful (if not blatantly untrue) and did not make me feel comfortable enough to share that I thought I should be diagnosed with menstrual gingivitis. My experience with Dr. David Hoang left me feeling unseen, unheard, and belittled in a way that is unacceptable from a medical professional. Nonetheless, I scheduled the appointment for the deep cleaning and the dentist I was given was Dr. Olivia Hautamaa. Upon arriving, I explained my situation to her and that I suspected menstrual gingivitis may have been what caused my gums to become sensitive and that the two previous dentists who I had seen only 2.5 months earlier for my cleaning/filling did not suggest that procedure. She listened to everything I had to say and assured me that she would look at my teeth and then decide if I required the deep cleaning. After looking at my teeth/gums she told me that my gums looked really healthy and that I definitely did not need the deep cleaning. She said it is very likely that I had experienced menstrual gingivitis and that if it ever happened again I could call to make an appointment and ask to be scheduled with her specifically. She listened to me intently and gave me excellent care. Had this review been based only on Dr. Olivia Hautamaa it would have absolutely been 5 stars. Unfortunately, I had the worst experience in a doctor's office that I have ever had with Dr. David Hoang. If you are scheduling an appointment at this office make sure to ask for another dentist (especially if you are a woman). read more

Over a year later and I still didn't need any of the treatments that were supposedly required when I visited Waialae Dental. Clearly, this is one of those places where economic interest is valued more than clients' needs. Yes, I saved over 4K but more importantly, the health of my teeth! read more

Everything about my visit today was done with the utmost care, compassion, quality and patience. If you are ever in need of dental care this is the place to go. read more

Had my implant done over there few years ago and when I needed the basic info for my dental procedures, no one can find out what brand of the implant they used on me. No one is trying to help you or telling you how to get the right information. It's been months and no answers.. read more

Yesterday I had a very pleasant appointment at Waialae Dental. I would like to shout out to Serena and Flynn at the front desk. They are very caring, efficient, patient people, just what one would hope for in a dental clinic. Chris was my hygienist and was very efficient and careful. Thanks for a great appointment. read more

Excellent and professional. Affordable and quick care and friendly staff. Open 7 days a week

I understand things get busy on the weekends but I wasnt seen until 30 minutes after my appointment time. Then I had the owner as my dentist? He left multiple times because he said other patients wanted to see him but what am I paying for if not to be attended by my dentist. My appointment took an hour and 45 minutes. For a majority of the time I was in the room on my phone waiting for someone to come tell me what was happening. Then I was over charged and given a copay of $80 when my insurance covers 100% of my cleanings/xrays/exams. After speaking with my insurance and being told the dentist made a mistake. I asked for a refund and was unable to get it for two weeks. They said they would update me and call me when they could fix their mistake but never did. I called about 4 different times and on the fourth time I was able to get my money. The people are nice but the service left a bad impression. read more

Best Dam Dentist I ever had with great staff, my teeth are straight and looks great now!!! kyle read more

On August 28, 2023 I met a doctor at the Waialae Dental Care for a biopsy done on my left cheek due to a bite. It has been 2 weeks but no results. I will not reveal the doctor's name for this review. On September 11, 2023, the doctor called me to schedule a dental cleaning. I mentioned to the doctor I already had a cleaning done. It seems MISS TOMA this Is not the phone call you are waiting on today. You are waiting on the results of the biopsy. The doctor's unprofessional bedside manner was inappropriate and not acceptable. The doctor was very sarcastic and his tone of voice changed to me and this Is what he said. God damn it you are SO impatient. I told the doctor you just hurt my feelings. Waialae Dental Care, please call Mrs. Verna Toma for the biopsy results. Thank you I appreciate it. Can I please get a copy of the results. read more

This place is incredible, from the time I walked in to everyone at the front office to the nurse that walked me in. They all made me feel so welcomed andike I mattered, not just a stranger coming in, meeting Dr Chan for the first time, I really thought I would just be just another patient. However, he made me feel so warm inside, like I REALLY mattered and what I'm going through was very important to him. His compassion to what I was feeling was the up most important, making me understand all that I would need and what he needs to do so I'll feel and look better for myself. A big weight had lifted off my shoulder as soon as I met Dr Chan and I never imagined the impact not only his thoughts but his care and concern for me amazed me. Right now, I'm feeling more confident that I will definitely continue this journey with him and be proud that I made this step to better myself. I will definitely agree and tell anyone Waialae Dental Care and Dr Chan is so recommended for anyone that is ready to take the next step with your dental care, by far the best! And I've spoke to a few of them these last 2 weeks. Family oriented for sure. read more

Dr Lewis Cedric sees more than one patient at a time. Not sure if he changes gloves as he goes back and forth from one patient to another. When I came out of the restroom, he was no longer at my station. His assistant said "Dr Lewis went to see another patient". I came down with a tongue and throat infection called thrush (fungal infection - it could have been covid) on my tongue and throat. My primary care doctor mentioned I could have gotten it from the dentist. When I requested to see Dr Cedric, to sit down and discuss this matter in a calm manner, he refused to see me and sent me a letter saying I can no longer visit his clinic. Steve C read more

I made this account just to share my experience here today. I went in to remove my wisdom tooth that has been affecting me and like most, I was anxious. I was first met by Michelle who made me very comfortable, answered all of my questions, and assured me that I wouldn't feel a thing which she was right about! Dr. Sahdev who extracted my wisdom tooth was so fast and made sure I wasn't feeling a thing during the process. 10/10 experience and highly recommend everyone to come here! Thank you read more

Dr. Chun is great! First dentist I haven't wanted to punch in the face. I have intense anxiety about the dentist from past trauma from dental surgeries and have admittedly let my teeth suffer because of this. It had been over 10 years since I had seen a dentist. I had a tooth break and needed to get it extracted and he was able to do it pain free. I also had a consultation with him after...he was understanding and non-judgmental about my anxiety and devised a plan to bring my dental care up to date. Just recently had my last appointment to fix several oral issue and I can smile again without worrying about the shape of my teeth. Throughout the process he always made sure that my comfort was taken care of and was thorough in what he was going to do and what it would take to do it. The front staff and all of the dental assistants have been nothing but kind and positive as well. I would highly recommend Dr. Chun and the staff at Waialae Dental. read more

I've been coming here for years. Always have great customer service and friendly greetings from everyone. Everyone is super knowledgeable and tries their best to keep any "dentist office nerves" at bay The only thing that really sucks is the parking. There isnt enough stalls so I had to find street parking, but other than that. Its a great dentist. read more

I had a bike accident and knock our my front crown and damage the other one.Dr Lewis gave me options to fix them right away he put a new bridge in before I had to go on a trip The office guys are super nice and understanding I really appreciate my new. Smile looks better than the other one I recommend them highly read more

Really hit or miss. Totally depends on the current wave of employees/doctors, who you get, and if you run into any trouble with the work you have done or your insurance "not paying out as expected." Some doctors/hygienists are excellent. Super high turnover rate though. Upper management and even doctors are always changing. No consistency. Billing is confusing, no direct contact for billing concerns. First cleaning is not free. Medicaid/Medicare not accepted. Lobby is uncomfortable and uninviting. Rooms are freezing. Parking lot is small, and the overflow is a mile away which makes no sense. Then there's the McDonald's line which is usually blocking the entrance, maybe it's a sign? Do not recommend, unless it's an emergency and you just really need a tooth pulled at 3pm on a weekend. read more

I will start at the beginning because there are many things that are wrong with this place from start to finish. I called Waialae Dental Care to schedule an appointment. A guy answers and proceeds to ask me the standard questions of booking a medical appointment. I'm ASSURED twice on the phone that they take my insurance so I book. Now comes the day of my 6 year old dental appointment. He was there just for a cleaning. Everyone seems nice and I begin to fill out the paperwork, the lady at the desk informs me they do not take my insurance. I discussed with her I was told multiple times on the phone that they do. I asked if I could have the man's name who booked my appointment so I could refer back ,and understand what the mix up was. The lady told me all she could do was give me his " initials". I feel like leaving, I'm starting to feel deceived but my son really was excited to get his check up so I agree to there plan. The plan was hanging on the wall X-rays, 2 teeth cleanings included. The price is 175 but I was given 145 because of the misinformation, it still seems steep for what is offered but I say okay and pay. They do X-rays and now we are waiting for the cleaning. The cleaning was short and not very detailed compared to the times I had received teeth cleaning services from other locations but oh well. The lady at the front desk walks in and try's to sell me on getting the same plan my son has. I decline letting her know the original reason why I was here was because I was told my insurance was taken, and since they do not, no thank you. Finally the Dentist comes in. He does not tell me his name. He reviews the X-rays briefly ,and inform's me my son has 6 cavities (this number is important for later). I was surprised because where he said the cavity's were there was none. I asked what should be done about it and he suggests pulling ALL 6 TEETH or to get caps on all 6th teeth. He says he can start right now and picks up his tools and acts like he is about to go in. I ask "wait, how much will that cost"? He says he doesn't know and I inform him I will wait to get the summary to see if I'm interested. He slams the tools down and walks out I did not see him for the rest of the visit. I get the summery it's over 2k. I decline. Now over a month later I get a random bill from Waialae dental saying I owe $500 dollars with no reason attached to it. I start to do further research on this dental establishment to find others that experienced the EXACT same thing down to the amount of cavities (6) we were told was had. I go in to Waialae Dental the following day and the advertised plan I was given was taken down the guy at the front was confused shrugging his shoulders when I asked him direct questions regarding the plan I was given (he was the guy that handed me the 2k summary previously) Finally the lady that had helped me sign up the first time was there. She told me she took back the bill but could not give me an exact reason why I was charged an extra 500$. Her only reason was that is how much it would have cost if I did not get the plan? That's absurd and highway robbery at best. So you are telling me a first x-ray and teeth cleaning would have been 500$ when it's usually given 0-80$ okay. I ask for my son's X-rays that I had requested the first time but never received. I asked her to print them out and she said that they don't do that which I believe is against HIPAA regulations. So when I told her that then she did print it out the X-rays for me (the X-rays are a tiny print out copy ) btw and not the actual X-rays.I asked questions regarding why was I not given a summary of the services my son received the day of the services given/ paid for. I was informed " they do not do that". This is the first medical office to not give a summary of the producers given and cost the day it is given and paid for. I had to ask for the summary after I was randomly charged over a month later. I noticed a trend in the treatment my son and I experienced. There is a trend of false statements from billing to medical procedures. I would stay clear of this place protect your mouth and wallet and if you are dealing with them now DOCUMENT everything and get a second opinion before you commit to a medical procedure. I hate to do this to a business but I fear for other's safety and do not want others to experience what I did. Mahalo. read more

April 9, 2021, on Friday evening I started having a toothache, and by Saturday evening the situation had worsened to the point where it felt like my molar was being jack-hammered. I used a small mirror and I could see the crack in my filling so I called Waialae Dental on Sunday morning that I was having a dental emergency the receptionist said they would like to put me with my usual dentist, Dr. Wong and the soonest appointment was on Monday 4pm. Strangely, the receptionist asked me if I wanted to SCHEDULE A CLEANING TOO! I was like, NO, I am having a dental emergency, why would I want a cleaning? To get me through the weekend, luckily I had some painkillers from a previous dental surgery that I didn't use, otherwise I'd have to go the E.R. By Monday morning the pain was so severe I called at 8am to ask if they had any earlier openings. She said 10am and I took that appt. (That's why I gave them 2 stars for fitting me in) I didn't take pain meds prior to driving for safety reasons, and the pain was getting worse. But I was certain that I would be in good hands and the dentist would numb me up soon. I was in the waiting room for over 20 agonizing minutes. The girl that brought me in from the waiting room asked me how I was doing and I told them not so good and let them know I was in a lot of pain. The girl asked "oh is it when you drink something cold?" I said NO it is constant and she said "oh is it when the air touches it from talking" and I said NO it is all the time with my mouth closed or open. She said the dentist would be right in. At 10:49 AM (more than 20 agonizing minutes of waiting in the chair) The dentist came in and I explained to him that it started hurting really bad Saturday and I saw a crack on the 1st upper right molar. I told him I was in A LOT of pain. He looked in there, tapped on my teeth asking which ones hurt. He said he DIDN'T SEE A CRACK. He said he would need to take X-rays. They took several Xrays. Dr. Wong seemed very busy and I could hear that he was with different patients. I felt like my dental emergency and pain was being completely ignored, and I was in so much agony that I was texting my husband and was actually contemplating picking me up and leaving my car. But I toughed it out. At 11:12 AM (another agonizing wait) the Dentist came back to say that my tooth was cracked and I would have to go to a specialist. I gave him the name to my Endontist for referral and told Dr. Wong I was in A LOT of pain and that I didn't take any pain meds before my appointment since I was driving. At 11:33 AM Dr. Wong came back and gave me a referral slip and a prescription for pain meds (I was hoping he would bring me an immediate fix because I was in NO SHAPE to stand in line at the pharmacy and I had pain meds at home) So I drove myself home and took a pain medicine asap. I was able to get an appointment the next day, Tuesday, at Island Endodontics Dr. Noz Yamauchi. The crack in the filling/tooth was clearly visible to the naked eye, and Dr. Noz photographed my tooth, put it on the computer monitor to show me. I wonder why Dr. Wong told me he could not see it? I told him Dr. Wong didn't see it and that after he looked at the Xray he said it was cracked. Dr. Noz said that was strange because the Xrays don't normally show the crack. Anyways, I had a lot of trust from my last experience with Dr. Wong because he put a crown in nicely in 2019 for me. But not sure if he was just way too busy to care for me this time. But when a customer is in THAT much pain and if they couldn't help you, they should get you out much sooner. I spent over 1.5 hours there and left in more pain than when I got there. read more

I had an infection in my tooth that needed to be extracted right away because of the pain. It was a Sunday and I called Waialae Dental Care at 3:32 pm. The receptionist told me to come the next day at 8 am. I asked if I can come in that day since I was experiencing pain. He told me he can take me in if I can come right away and drove over in 15 minutes. I was in the chair by 4:00. The assistant spoke Japanese to me, it is my first language, and was super nice. The Dr. was very professional. The procedure took only a few minutes without any pain. My co-pay was only about $70. I definitely recommend Waialae Dental Care to anyone who has dental issues. read more

The good : I really love their long hours. They are open 7 days a week, until 7pm. This makes it so easy to work around any schedule, especially if it is difficult to take off work or pull kids out of school. The neutral : they have a sign that says "walk ins welcome. " I called a month before my son's appt to see if I could get an appointment either before or during his. They were unable to accommodate. Obviously, I understand they can't free up a booked spot, but it seems odd to advertise as open to walk ins. The bad : I've been here twice with my son and both times they did everything to nickel and dime me. They seemed hyper -focused on up-selling services and products. We found a new dentist, yet they scheduled us automatically without us wanting an appointment! I called and cancelled after getting the notification. They still call asking us to make an appointment. Really, really pushy and irritating. read more

I was in terrible pain, it's a Sunday, and my own Dentist is closed. What did I do? Googled Emergency Dental near me... up pops this place, and it's only a block away! I called at 9:30, got an 11:00 appt, and by 12:00 I was done. I needed a root canal on a tooth that was crowned, and Dr. Lewis did an excellent job. He drilled a hole in the back of my crown, performed the root canal and sealed my crown back up so well I couldn't even tell where he had gone in! He is educated, professional, and has a great chair side manner. He communicated with me throughout the procedure. Told me what he was doing, asked repeatedly if I was ok, and basically assured me I had made the right choice by coming in because my tooth was so bad. He prescribed Amoxicillin and Ibuprofen. Hooray! I feel so much better! With my HDS insurance covering 70%, my copay was $228. Not bad for emergency service on a Sunday! I am so glad I found this place, and would definitely recommend Dr. Lewis to anyone who needs dental work done. The entire staff is very professional ! read more

I was feeling some dental pain and dealing with facial swelling so I called up Waialae Dental and they were able to see me right away. The staff and real were super friendly and let me take advantage of their new patient free cleaning special. Love that there were two tv screens in the room, both on the wall and the ceiling, so I was able to watch Netflix during the cleaning. My dentist was really handsome too highly recommend read more

I left a standard 3 star review for one visit. It was nothing too great or bad. But it seems my experience is continuing to go downhill. Sis and I went for a cleaning Nov 2019. We chose this because 1, cleaning benefit expires at the end of year. 2, close to home. 3, had same day appointment available and we happened to be free at the moment. After cleaning they offered to make us our next cleaning appointment. We declined because we knew we were moving to another island Feb 2020. They said ok, we all left on good terms. The wonderful month of May rolls around the corner and I get a missed call from them. When I got off work and went home my sister tells me they called her to confirm dentist appointment which we were both confused by because we didn't book any, she had them cancel and even reminded them we are no longer residing on Oahu. Its now September. Guess who decided to call and ask if we wanted to confirm our appointment...? *face palm* I will never recommend this business. I suggest everyone reading stay away. I'm sure if given the opportunity they would be selling our contact info to third parties. read more

Needed a regular cleaning so I did some looking around and decided on this place. The staff was friendly but it seemed to me some of the techs were a bit inexperienced. It took them a couple tries/re-dos to get my X-rays done right. The cleaning itself was done by the dentist himself which was new for me. The hygienist has always done my cleanings in the past. The cleaning itself took well over an hour plus the X-rays, I was there for over 2 hours (which is the longest I've ever been at a regular checkup before.) I was told I had some cavities so I came back in a few weeks later to take care of them. Again, a VERY long process, over 2 hours again, using tools I had NEVER seen in all my years going to the dentist. After the fillings were done, they took more X-rays to make sure everything was OK. Unfortunately, it was not... the dentist had not properly filled one of my cavities and said he would have to remove the filling and do it again. I needed to reschedule and go back a THIRD time which was pretty annoying. Ever since they refilled that cavity and "fixed" it, my tooth has been SUPER sensitive, I can barely floss in there it hurts so bad. I went to a new dentist today and told her the story, she said the filling on my sensitive tooth was too tight and one of my other fillings had already cracked and she would need to fix it. Bottom line, don't go here. So much time wasted for things I now need to go back and fix yet again. read more

My dentist is still not seeing patients and I needed to have an infected tooth extracted. During the procedure I almost chocked on the pieces of my tooth as it broke apart. 2 days later a suture came out. I called and left a message at 7am and 1pm and got no response. Poor patient care. read more