The last time I went to WaBa was before Covid, and got a kale salad that tasted like fallen pine needles and sadness, so had not tried them again until this week. I was looking through doordash for something to order and noticed they had an updated menu, so ordered the spicy Asian salad with plain chicken for delivery. It was really good! I went into the store later in the week and tried to order the same thing, but my chicken came with some sauce already on it (teriyaki?) that the cashier didn't tell me about, so not as good. Also got some dumplings, but they just need some plain soy sauce to put on them and not that overly sweet teriyaki sauce they give you. Also, the tables could have used a good wipe down. Other than that, I'll probably be back. read more

Found larvae or whatever this was inside our broccoli today , upon seeing other reviews other customers have experienced the same. This is disgusting and unacceptable. As an establishment you guys should take pride in washing vegetables and keeping it safe read more

WaBa Grill - Chicken Veggie Bowl - Fast Food Near Me - Fontana, California

There was a worm in my bowl!!!! Called them and they offered another bowl and they didn't seem to care. Sad because I loved Waba but that changed my mind. There are nothing but kids working and they don't care. read more

WaBa Grill - Worm from the bowl - Fast Food Near Me - Fontana, California

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Bad service , messy place .I Will not be returning . The employees need to be retrained read more

Good food Great service I love the enthusiasm and willingness to help The shop is always clean and service always fast read more

Waited forever for my meal as everyone else that ordered after me leaves with their lunch.

Staff was friendly, room was clean, lots of people coming and going. But the steak was either overcooked or not fresh.

Updating my review: Store Manager Stephanie reached out a couple days later expressing her apologies for my visit. She also offered to accommodate bowls to make it right. I could feel Stephanie was very genuine about the poor experience I had and I appreciated her reaching out to try and make it right. Her leadership and compassion will lead her teams focus on the customer. Thank you for taking the time Stephanie. read more

WaBa Grill - Fast Food Near Me - Fontana, California

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Crazy, how can they charge you 50cents to NOT PUT ANY CARROTS ? AND THEN THEY LEAVE THE CARROTS ON THERE ? Like really? I just know next time to leave it as it is and throw the carrots away. Unbelievable how companies do this to so many consumers and some don't notice. Just next time when someone is paying so you guys won't put the freakin carrots just do as it says guys come on it's not hard to no put carrots .. just saying ... anyways I still enjoyed my shrimp bowl. read more

WaBa Grill - Fast Food Near Me - Fontana, California

Great customer service and great food! I went here the other day with my boyfriend to grab a quick bite and we were in and out the door in less than 10 minutes. The food was totally worth the price. This place looks clean and follows COVID-19 safety standards. I will be visiting this place once I'm back in the area. read more

WaBa Grill - $9.59 for a plate - Fast Food Near Me - Fontana, California

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This place has a health score of B. Highly consider eating here because that type of health score can have serious implications. According to the health department it is still safe to eat there. Customer service is average for a fast food restaurant. Hopefully they can get back to an "A." A "B" score can sometimes represent the following: Vermin infestation (rats, mice, insects) Temperature-related offenses (often during holding or prepping) Unsanitary handling (especially inadequate hand washing). read more

Good food and service. If you order online it's quicker. Dumplings are fire. They have good deals on the mini meals

When I went here for the first time I loved this place and the workers were really nice. I wish I could give this infinity out of 10. The food is good. Lastly the area is really clean and the store is always managed clean. read more

I placed an order online at around 10:51am. When I received the confirmation, the pick up time said 6pm. I tried calling the restaurant 7 times to correct the issue because I wanted my food at 11:30am & all I got was a busy phone line. So I show up at the restaurant and told the girl in the front counter if there was any way I can get my food now because the pick up time says 6pm & it was my mistake for not checking. She told me oh I don't have control over online orders; quickly tries to brush me off. That's not what I asked btw. She proceeds to call the manager and the manager tell me "you can cancel the order online and place it again" (mind you I'm on my lunch break at this point). I obviously tried to do that beforehand, but I couldn't. I told her "there's no option to cancel my order on the confirmation I received or else I would've done that." The email I received after placing my order clearly says "If I have any issues to contact the restaurant" which is what I did, but I got a busy phone line. She then proceeds to call the restaurant phone, puts it on speaker to prove a point--- and tells me that the phone line is working fine. At this point I'm feeling disrespected because I felt like she was calling me a liar. See photos on how many times I called and no one picked up! Instead of helping me both girls were trying to fight me on the issue. I don't understand how it was so difficult to make my food and leave a note for staff not to make the 6pm order as I had gone earlier that day. I get it, you don't have control over the online orders, I wasn't asking you to cancel my order, I just wanted my food at a different time specified. Anyway she asks for my phone & starts writing my order down on a receipt paper and she's like why did it say 6pm was that your mistake? and I told her yes it was. How condescending right? smh! They ended up giving me my food and I still said thank you and was straight up ignored. I wasn't rude, mean, disrespectful throughout the whole situation. My lunch was cut short and I wasn't having a good day. Yet I still kept a good attitude. Sorry for the inconvenience I caused you girls, but you need to do better. Learn how to problem solve instead of trying to brush off the problem. If you're working fast food remember customer service is #1. I've been struggling with my mental health; idk if you know what that's like, but you should be more conscious that what you do affects people in a way you might not know. You can change a persons day by being nice, but also by being mean. You deal with people everyday, so do better. read more

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customer service is great. food taste good and workers are very helpful. place is next to a lot of stores

Came in with the family and the food was so fresh and delicious ! The customer service from the cashier to the gilr preparing the food was excellent !! I will most definitely stop bye whenever I'm around . read more

this is one of the best waba grills out here. The food always comes out so good. And Emily is honestly the sweetest worker here. she is always on point and remembers my order every time read more

This is my favorite Waba. Super nice, quick & clean. Have to remember name of the same manager who is always advancing orders to move things along. During lunch rush, he has my order ready before I can take my card out the reader read more

Found a raw piece of chicken in my chicken bowl , they really do a good job . Raw chicken and cooked chicken should never touch read more

WaBa Grill - Fast Food Near Me - Fontana, California

Poor customer service!! I tried using a coupon that appeared on my Waba app yesterday, 8/1/22 "Get a free Plantspired sample bowl with any entree purchase from 8/1/22 - 8/7/22" (QR code 9004351) I ordered my usual steak plate, I showed the cashier my phone with the code and offer, scanned it and then she told me their system is not working, won't accept offer." And she didn't know "why" or "what" was the issue was with your system, she didn't bother to ask her coworkers so I asked "is there a manager that can help with this?" She said, "No, she left" I replied, "really? so your system is not working to accept the coupon? This is so ridiculous! What use is this app if you can't use the rewards for offers and coupons?!" Then she had the nerve to ask, "did you still want to include the plantspired bowl on my order?!" I replied "What, of course not! I wanted to use this coupon to try it for free, I'll just pay for the Steak plate." This was such a Disappointing Experience!! read more

So I had to try everything but nothing beats the chicken and beef combo. Spicy pork nor tofu I don't really care for. Salmon and shrimp was okay. read more

WaBa Grill - Fast Food Near Me - Fontana, California

They don't require masks. I'm good on their Covid cafeteria they got going on over there. If you're an idiot, feel free. I have kids that don't need that kind of exposure read more

Good food with a decent macronutrient profile. Heck, I lost 20 pounds eating here for a year and working out consistently. Note: no bad experiences here. Also, don't go to the WaBa on Cherry. The chicken over there is just off. Tendons in meat. Ew. Eat here instead, this place does good food! read more

Terrible/traumatic experience here. I walked in attempting to order food for myself since my blood sugar was low and I was feeling faint. I'm a diabetic and the woman with the black hair with blonde roots was being unreasonably rude to me and speaking to me with a tone of disrespect when I was attempting to place my order. I asked to speak to whoever was in charge of her conduct and she began to say that I was rude for having a blank expression on my face and that she was now gonna refuse to take my order. I am a stroke survivor and had to go through months of rehab to regain control of the muscles in my face. She just couldn't handle the fact that I was calling her out on her unprofessional bad attitude so she deflected blame and put it on me and called the cops on me when I was just attempting to place my order having my disability. I will be seeking legal counsel. Discrimination against disabled persons is something that is against the law and will be costing a hefty sum thanks to your employees conduct. read more

I go to this waba almost everyday. The people are always nice and greet me when I come in. I'm always happy to go order because they already remember my name and what I order. read more

Every time I go to this waba, I'm always welcomed and greeted as soon as I walk in. I never have to wait a long time, when it comes to them taking my order. Everything is always clean as well. I'm never disappointed when it comes to my food. Everything is always good ! read more

Where in the world does Waba Grill get their salmon from? This was the first time having the dish after years of eating their beef and chicken bowls. Their fish was disgusting, hard, had no flavor and I'll never try it again. Really regret paying almost $10 for it. This 1 star review is specific to the salmon bowl, everything else's is good. read more

Great experience the food delicious, staff is very friendly and great energy. Also the manager Stephanie is very kind and a problem solver. Highly recommended to visit this location. read more

This is hands down the best Waba grill ever! Staff is extremely nice and pleasant! Very clean as well

Food here is always on point customer service is fast and on top of it. Especially during my lunch I like to order ahead for quick pick up

One of the cleanest and modern looking Waba's in this area. Came in for lunch around 12ish no wait, no line and my order was ready in less than 10min this will be my go to WaBa Grill for now on!!! read more

WaBa Grill - Chicken Veggie bowl with white rice - Fast Food Near Me - Fontana, California

I come here often - usually on weekdays and only during lunch. I've always had a good experience here with every visit. The food is fresh and cooked to order. The service is prompt. And the staff are all friendly. I will continue coming back. read more

WaBa Grill - Chicken with Rice Bowl. Avocado added. - Fast Food Near Me - Fontana, California

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Called them to let them know I was there for curb side pick up someone answered then proceeded to ignore me over the phone, why offer curb side pick up if they won't come outside to give me the food I paid for. Went inside the lady at the front didn't have my food ready and then took orders and made me wait longer. Trash read more

Very nice place to hang out and eat meal I come this place wt my son always Place is clean and very friendly staff and they prepare food with lot of dedication to please their customer. read more

Ordered to pick up for 7 people. Each people and each have different requests, they lady who answered the phone and took our orders was so rude and you can sense her attitude and hear from the background saying OH MY GOD. I tried to understand, maybe she is just having a bad day. Anyhow, we picked up the order, payed for our order, and still, she has a mean attitude. Manager!! Are you gonna send this lady to a class to improve customer service? Food is good though! read more

10/10 The staff here are great, hard working people. I work in the area so I basically come here for lunch everyday. I've come in so many times a few workers know me by name. One of them being Stephanie, even though she is wearing a mask I can tell she always greets me with a smile. The food taste fresh every time, I have absolutely no complaints. Keep up the hard work and thank you for being my favorite spot for lunch. read more

This is the very first time that I can say that was food was not delicious. I ordered a salmon bowl and didn't even realize it wasn't salmon since I ordered avocado and veggies. The meat I had was hard and looked like chicken but it didn't taste good. read more

I absolutely love their food it's healthy and tastes good. I always get vegetables instead of salad because their salad is just not for me. I would highly recommend this place. read more

WaBa Grill - They give great portions lasts 2 meals for me - Fast Food Near Me - Fontana, California

The workers there always greet my wife and I with smiles, and have never had an issue even when we order delivery through one of the apps. Amazing service, people, and glad to have them in the community. read more

First of all I would like to say that I prefer not to eat Waba. But my husband and I try to make healthier decisions while out and about. He always settles with Waba and I always roll my eyes because to me the chicken is rubbery and chewy and the veggies are always hard. That was NOT the case at this location. Jesse the guy that takes pride in what he does made the BEST Waba Chicken bowl I have ever had. It was cooked to perfection. Chicken was tender not one bite was rubbery and veggies were steamed just right! We will definitely make the trip to this location because it was so worth it. Keep up the good work Jesse! read more