Extremely clean Lobby and pool area. Lots of staff around. Friendly. Interesting, modern decor with a "beachy" decorative twist. They have a super cool customized golf cart to transport guests around the property. The dead fish and ocean trash was gross. For example, the smell of the stream flowing into the ocean and the syringe on the beach. It opened less than two weeks ago. I hope they get the nature aspect cleaned up quickly. It was distinctly undesirable and not at all like the other W properties I've visited. Okay.....a year later I went back to the W and they've worked out the problems they had last year. The staff is gracious and helpful as well as fun. Everything about the facility and service was excellent during my stay. read more

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We have been to Puerto Vallarta many times. This was our first trip out to the neighboring areas. The hotel itself I have to say is pretty sweet. The pool area and beach setup is quaint and the restaurants have top notch food. We found the service to be pretty good (if not consistent). In some cases, people like Eduardo by the beach made it a point to remember me and things going on with us and asked about us. Same with Doriance at the front desk. In other cases, I'd ask for things and they'd be forgotten about by others. So again, just hot and cold. The rooms are really quirky with indoor/outdoor living space (which is really nice) and a beautiful big shower and tub. The bed is big and comfortable and the windows give you great views of the bay. The fridge is well stocked. The downsides of the room though are many. First, they really need a closet or armor of some kind. There is plenty of space to build it above the place where you sit your bags. I don't want to have an open air closet. It just makes the room more messy/odd. Second, the tub situation. The soap they give you isnt close to sufficient to create a bubble bath. They really need to change that. Also the tub fills sooo slowly. It takes about an hour to fill it. By then, the mood has passed. Lastly, I really don't get the point of having two out door spaces (front and back, which is amazing to be sure) but neither is covered? This region gets a lot of rain. It makes rainy days not something you can sit outside and enjoy. Why not build a cover? Also the backyard bed is a great amenity except for the reams of ants crawling out there. I'd love to see them change the stained sheets on that outdoor bed so it's not all stained. Their response was to "put towels on". Well that would require a lot of towels. I don't see how hard it would be to just put fresh sheets on it before every guest that are not stained and to do something about all the ants crawling all over the place. That part really disappointed me. On the beach, similar issues there. I loved just laying by the beach and drinking and reading and watching the waves. When Eduardo was there, he'd offer me a cabana and was very helpful. Sometimes I'd get amazing maracuya margaritas and other times it would be far from great. It just seemed to depend on who was making them. Again, lack of consistency. Finally, my other criticisms are with the location. It's so very secluded that really if you want to leave the hotel and go almost anywhere you will need to spend a LOT. If you are single or a young couple, I just don't think the hotel makes a lot of sense. It's 25 minutes away from anything and 45 minutes from Puerto Vallarta. Also there are a lot of kids and families at the resort. Which for young couple like us without kids, was annoying to say the least. We usually stay adult only and now I remember why. On the upside, the Mexican restaurant was great. We always had great service and excellent food. You really couldn't go wrong there. I also think the Spa is the most consistent place on the property. High level of service there and quality. I can't say a negative word about the spa. It was worth every penny. Keep in mind we had to pay about $800/night because we went over President's day weekend so that probably colors my expectations a bit! read more

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The hotel and staff were all incredible. This is such a beautiful hotel. The rooms and grounds were extremely clean. The food was amazing. The staff were super friendly and greeted me by name every day. Everyone was extremely personable and ready to help. If you're looking for something off the beaten path but still hip and trendy then this is definitely the place. read more

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The hotel grounds are very clean including the rooms, the staff except for upper management are great and helpful. The hotel manager no. I stayed here and had to change rooms because an animal came in my room. When I got to the second room the ac didn't work good. They tried to fix 3 times but what the unit needed wasn't within the ac handler but the compressor itself must of had a Freon leak or it was low. Not good when it 90 degrees and feels like 100 because of the humidity during August. The only thing the hotel manager could offer was a discount at one of their high priced restaurants. Also the cocktails suck. If you're gonna sell drinks why not hire a craft cocktail manager who knows how to make a menu and can teach the staff how to make drinks especially if your drinks are twice the price of other local places. Also watch out as once you check in they approve your card for a huge amount to cover their high prices during your stay. Also they throw in extra service charges and mandatory tips on anything you buy there. read more

Absolutely amazing resort. Went for a friends wedding and it was the best time. Beautiful resort, beautiful weather, and amazing service. Shout out to Angel one of the pool servers. Took amazing care of us the whole time we were there. read more

Unbelievable! This place was unlike any other. Great beach good waves and excellent food and drinks. Younger crowd. Expect to pay american prices, no mexico discount here but well worth it. Low key prof staff. Rooms are so private that we were unaware of any other guests. Well done architecture. Spice market gave us a stunning variety and great blend of tastes like we have not tasted in years. read more

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Rent a car rent a rent a car rent a car, if you aren't afraid of driving yourself then I implore you to rent a car, W Punta de mita is about 18 miles away from puerto Vallarta which will cost you about 1500 pesos two ways which comes out to $75 and if you add that up for 4-7 days or however long you stay it adds up and if you decide to rent a car it might cost you anywhere from $200-$300 for 7 days which is a lot cheaper, and plus that means you can go and come as you wish. The W is a wonderful place and for the price it doesn't disappoint because it's high end with quality and class with a flavor Of the Mexican Vibe you wish to get. The service is amazing everyone who is employed here is on call 24 providing the best service. The W is right on the beach which makes it for a lot of fun in the sun, the W always has some type of events going on for the guest so entertainment is always on point. The prices for food and drinks are expensive if you don't mind then go right ahead but if you want to save some money then go to the local store and buy food and snacks or if you do rent a car then there is plenty of food close by that is 100% cheaper and just as good if not better. I would love to come back one day. read more

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Great stay at the W. Beautiful beach, great dinner at Spice Market. Ginger Margarita best ever according to my wife. Nice brunch. Staff are all very helpful. read more

W Punta de Mita - View from our room. - Hotels Near Me - Punta de Mita, NAY

One of the most BEAUTIFUL hotel resorts we have ever stayed at! My family just came back from Punta Mita/Puerto Vallarta and absolutely miss it already. Our first two nights, we stayed at the "W" and was immediately impressed of how beautiful the resort is. They have everything that you need and accommodate to all of your request. They absolutely made our stay very welcoming and relaxing. The staff are extremely friendly and helpful. One thing we really enjoyed is how they welcome you with a refreshing beverage and cold towels to cool you down, then they take all of your bags and drive you in their electric golf style carts. Next time we come to Puerto Vallarta, we will definitely consider staying at the "W" again... hopefully SOONER than later. Hotel Management - "Gracias por hacer maravillosos recuerdos para mi familia y yo." read more

I stayed 5 nights. The hotel is nice, with the usual W amenities and prices to go along with them. The view is great, beach is wide with soft sand and warm water and is safe to swim. The property is very spread out, so it does not feel crowded. You can end up with a room that is far away from the pool, restaurants, etc. It is also remote, and getting off the property is expensive and inconvenient. The hotel has an exclusive arrangement with a transport company that charges highway robbery prices (4x a taxi, at least). Getting to town to eat at a restaurant not at the hotel was $30 each way, even though it was only 7 miles. So prepare to eat a lot of ceviche or Spice Market, or rent a car. Also beware, there is no coffee shop on property. read more

Please visit the W Hotel, staff Julio Nacho Abraham & everyone at the restaurants are fantastic. (Should have included a few more names) Do yourself a favor and take the ceviche class. Also room delivery is very fast. The Beach is the best in the area. I love this place & will be back!!! read more

What a beautiful resort. The staff was amazing all the way around. Beach in this part of Punta De Mita is spectacular.

Rooms are too hot! I've been to the front desk 4 times, spent 24 hours dealing with this. Finally they got our room to 77 degrees and I was told all the rooms are this temperature and no one else is complaining. Really?? We are paying $750 per night... way too much to wake up sweating. They told us they were full and could not switch rooms so we still have 2 more nights in this hot room. Don't come to this hotel if you like to cool down after a day at the beach or pool. We go to Mexico a lot and this has never been an issue anywhere else. We are in an ocean front villa with plunge pool and chose this room to entertain. It is NOT a good entertaining room as there is no closet, your clothes are hanging in plain sight, your bags and shoes have nowhere to go. It looks messy. There is no privacy within the room either. The food at the pool was good and the service was great. read more

Angel was the nicest and most helpful guy at the W. He was friendly and always there when we needed assistance! Hector the bartender as well as Hector the server were amazing! Jesus was new and he made us feel right at home he was friendly and answered all of our questions with a smile! The hotel was absolutely beautiful but the food selection truthfully lacked! The menu for room service was bigger than both restaurants menus combined. Other than that I would definitely recommend this hotel and when you first arrive at valet ask for ANGEL! He was truthfully the BEST employee at The W, he made it very memorable!! read more

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We spent our 8 day honeymoon at the W (end of Sept/early Oct) and had to provide feedback on our amazing stay. First off, it was low-season while we were there so when we arrived on Monday (9/24) it felt like there were maybe 30 other guests in the entire resort. We checked in, gawked at our amazing room (1115, on the lake with a perfect central view of the ocean in the distance.) Then we went to dinner at Venazu where I had the best chile relleno of my life (it's stuffed with shrimp and not breaded/fried but baked inside the fresh pepper - AMAZING. Hubby had the ribeye and it was cooked perfectly to temp.) Then we walked down to the beach (where we were two of maybe a total of 6 or 7 other people) and watched a spectacular sunset. We then returned to our room and got settled in and went to bed fairly early as we'd had a late night before flying out. Next morning we awoke to the same amazing views and hightailed it down to the Chevy Cheria for the best ceviche of our lives. I had the tuna one and the hubs had the aguachile. Both were incredible. Super fresh and great flavors. If you're a chili-head, ask them for the super hot (roasted habanero) salsa. It is EXTREMELY hot, but delicious when used sparingly. We spent the rest of our day at the pool and enjoyed great service there. Our drinks were never empty before a server would pop up and ask how we were doing. We were also offered (and often accepted) complimentary bottled waters. I think we ate dinner at Venazu again that night. Anyway, I won't give you the day-by-day rundown, I'll summarize the rest: We had dinner at Spice Market one night (an incredible storm came in and we were seated right next to the big sliding doors so it was beautiful.) The food was fantastic but this is definitely their more "up-market" restaurant so it was significantly pricier than their other offerings. Also had dinner at Living Room one night; we just split a bunch of apps and had some amazing cocktails made by the wonderful Biridiana. She also does the tequila tastings and gives you amazing background, from historical to ecological, on the creation and current process for making tequilas and mezcal. We had a great time chatting with her, learned a lot and best of all - it was free! You MUST do this when at the hotel. We also went to Away Spa for a couples massage. The spa itself is beautiful, set back in the jungle area of the property. They had a regular pool (with a series of high powered body-jets), a hot tub and a cold plunge pool. The massage was wonderful and the products they use smellled wonderful. The property itself is amazing. It feels like they simply carved this hotel out of the beachside jungle here. There were staff watering, bug spraying, pruning plants and cleaning for the man-made lake daily. They take a great deal of pride in maintaining this property and it shows. We also rented a car for a day to go to Sayulita. They literally brought the car out to the resort and picked it up the next day. Sayulita was a fun outing but we were so glad to return to the peace of our secluded jungle resort. The next morning, before they picked up the car, we went to the St. Regis for breakfast. We'd considered staying at the St. Regis for our honeymoon, but decided on the W because of the more fun (and funky) decor elements. Brunch at the St. Regis was soooo good. They have a very wide-ranging buffet. The views from the pool are gorgeous and the staff was nice as wel, but driving through the gated community/golf course that the St. Regis is located in convinced me we'd made the right choice of where to stay. Everything was very clean and suburban looking, but a bit uninspired. Definitely the place to stay if you're closer to middle aged and/or traveling with children. We do have one criticism of the W, though. I get that it's very hot (especially at the time of year we were visiting), but why no hot tubs at the main pool? The main pool has two whirlpool tubs, but neither of them are warm. They're both just the temperature of the pool. It would have been nice to go down and sit in a hot tub at night while listening to the waves crash. Anyway, overall we loved the W and were already planning our anniversary trip before we left. The staff were wonderful at every turn (5* for all.) Pool and restaurant staff were amazing. Gorgeous property that made me not want to leave to go on outings. read more

Simple amazing from the decor to staff even the options for food and drinks whether it's the ceviche truck or Spice Market etc read more

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I wish I could give this resort infinite stars. They have mastered anticipating needs before we even have a chance to think about it. We were met at the gate with welcome drinks, and the concierge greeted us by name when we arrived. Our rooms were immaculate and so comfortable, but it was hard to stay inside when the rest of the property is to amazing. The resort is stunning but also has character and stays true to Mexican culture. The staff treats you like family and creates an experience that is both luxurious and familiar. We only stayed for 3 nights but by the end of day 1 many of the staff already memorized our names. We also have the privilege of dining at Mesa1, the exclusive one seating only restaurant located on an island in the middle of the resort. This experience itself is priceless. I cannot wait to go back! read more

Very disappointed with the experience here. If you are expecting a nice vacation would not recommend here. People on the beach harass you for buying their products. Furthermore if you are expecting a less crowded area due to Covid would not recommend. All the lounge chairs are next to each other. There are clearly no rules on preventing the spread of Covid. Once we voiced our complaints they would not offer a refund. Very disappointed in this place and would not recommend to anyone. The staff is also not accommodating and overall this experience is terrible. If you want an actual nice vacation go to the st. Regis. read more

I came here with my family in January and had an outstanding experience. The staff is extraordinary kind and do whatever they can to make your stay memorable. From the guys who drive the tuk tuks, to the housekeeping, to the bar staff, the wait staff, and especially the chef- everyone was genuinely helpful, happy, and fun! Our 3 year old has a food allergy and the chef sent vegan cupcakes to our room as a surprise! Each morning for breakfast, he would prepare a special entree such as vegan crepes or vegan hot cakes! I mean- come on!!! This was totally unexpected and unbelievable service!!! Our son was delighted!!! Our 1 year old baby also had a great vacation at this W Punta Mita. So many of the staff went out of their way to acknowledge him and say hello and make him smile. I highly recommend you do the chair massage under the coconut tree near the pool. Thirty minutes for only 650 pesos -- the leaves blowing in the wind and the sound of the waves crashing in the background - the massage therapists (I had 2) were wonderful!! There is a kids club which looked great but we didn't send our 3 year old. The hotel lobby is very cool - the bar is great - the W scent is everywhere. Beautiful wide beach -- waves are great for boogie-boarding. Outstanding experience!!! read more

When looking for a place to get away in Punta Mita there are several options. The W has some features that are nice, including the decor but when taking into account the whole experience, it falls very short. The staff are not very accommodating. They will never provide an upgrade for Amex Platinum or Bonvoy executive members, even if the hotel is at 50% capacity. We were taken to our room and once inside the bellboy told us not to pay attention to the nice reception gift they placed on our table, as it was a mistake and meant for another guest. He literally took it out of our hands. Nothing came from the concierge by way of a replacement. We voiced our concern about how uncomfortable this experience made us feel and a box of stale popcorn showed up in our room the next day. They charge for everything, even lounge chairs, which are complementary at the Four Seasons Hotel just down the road. We made reservations early for dinner and we're the first ones in the restaurant. They'd only seat us at a 2 top, which meant one person doesn't get a view of the ocean. The restaurant stayed empty the entire time we ate there. Another guest relayed that it was her birthday and she was on her honeymoon and even she was denied an upgrade to her room and no small token was left for them. The staff really needs to work on their customer service skills. This can literally make or break a customer's relationship with the W Punta Mita, but the entire W brand of hotels. Needless to say we won't be back to the W. read more

Love this resort. They go above and beyond. Food was amazing . Rooms were beautiful Staff was amazing We will definitely be back. read more

One of the best hotels worldwide. The local art in combination with surf style!! The different types of gastronomic choices are all amazing !! Obligation to eat at Spice Market !! Increíble ambience, service and excelente presentation of each dish. A huge thanks to all the lovely staff and to Mr. Diego the manager. He is in every detail. Very attentive and friendly. read more

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I'm staying at The Westin and drove out to have lunch and see hotel. I was considering staying here next time since I'm a SPG member. However they would not let me and my husband on the grounds to eat. I noticed below they did allow others to do. I pray this was not a racial thing. What a waste of time. I will definitely never stay here and tell my friends not to stay in the future. Shame on you "W". You lost potential future business. I just wanted to see the hotel. read more

My girlfriend and I stayed here for our anniversary and we absolutely loved it. We would highly recommend to anyone. It's a great place for couples, families or even friends to come and relax! The service, ambience, decor and food were all wonderful. We had so many delicious meals in each of the restaurants on site. To note one, our dinner at Venazu was great and the service was spectacular. Our waiters Abraham and David were so great and made us feel very special. They were one of the highlights of our trip. We would encourage anyone looking for a relaxing beach vacation to come here and make sure to stop in at Venazu and the spice market to eat!!! read more

This place is so gorgeous, I am so sad to face the reality that I'm back in LA. W Punta de Mita is a heavenly oasis. The private beach sealed the deal. I loved going for walks around the hotel grounds and seeing endless butterflies flying, fragrant plumeria flowers, breathing in clean air, all while drinking out of a coconut. Breakfast was top notch! The stay was so pleasant that I didn't care about the vicious mosquitoes. I stayed here for 4 days and was impressed. This property has got to be one of W's top collection. read more

Had an AMAZING stay at the W hotel in Punta Mita with my boyfriend!! Beautiful new spg property, trendy/ fun decor and a super friendly staff. Food and drink were delicious too. Already planning our next to trip to come back. read more

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Loved this hotel! The rooms were very large and room and the bathrooms are too die for! Loved all the restaurants particularly the spice room. The pool and Beach magnificent! Very quiet! Loved our stay read more

One of the most awesome W Hotel!! The location is gorgeous ; the staff is incredibly friendly and helpful ; the amazing pool with a view on the ocean is loaded with enough chairs & sunbeds. I look forward to coming back there. #whotels #wpersonaltour #spglife #whoteladdict read more

Great location at the W, however, a few things you should know before booking here: 1). The hotel has no ATM machine, nor does it provide change nor does it exchange money into Pesos. What kind of hotel doesnt provide these basic services??? That is just crazy to me. 2). You are not allowed to have guests without being subject to a $90 per day per person charge, even if your guests are ordering food and drinks. Having said that, the employees at the Hotel are very nice. These 2 problems I mentioned are things that the hotel management need to fix, especially # 1 above. read more

This is my first trip to Puerto Vallerto so I have no frame of reference for the area and other hotels. This Weekend is about 9 months old, very new. Gorgeous decor, common spaces are very open and tropical and flowing. We stayed in room 1104, highly recommend getting a room on the lake, it was great. Beach is incredible and I'm told it's one of the best beaches in the area. Service was not 5 stars, this is not a luxury hotel. Staff were very friendly but slow. Not impressed with the hotels ability to anticipate what their guests may want. Very dissapointed with the pool scene. There were kids screaming, playing, infants everywhere and I'm pretty sure this was the adults only pool. Tons of family staying at the hotel, it might have been spring break but just a warning to couples - I'd be dissapointed if I spent $800 night to stay here and was surrounded by families. Not that anyone was behaving bad or that families aren't lovely, just saying know what you're getting into here. Overall I wouldn't come back. The hotel is too isolated from anything else and it's not a place I'd make a destination. And to be fair, I probably wouldn't come back to PVR either, so maybe it's me. The 3 star rating is because of the price I expect a much better experience. read more

Had a great stay at the W Punta Mita! Had an ocean front villa and the staff was amazing, everyone we met was friendly and accomodating. Alex, Caesar, Alejandro and too many more to mention made us feel welcome and special. We have already booked a return trip in January. Thank you W!!! read more

While the W Hotel Punta de Mita has some kinks to work out, service is not one of them. During our two-night stay in October 2017 over my fiancees 40th birthday, we experienced impeccable service. From the moment we arrived until the end, each W employee we spoke to, from the bellmen to the breakfast waiters (love!), were warm and more than accommodated for the issues we had with our room (see below). The property is impeccable- it feels like a industrial/modern housing set in the lush jungle. The hotel was slow when we were there during the middle of the week, and the hotel seemed to be incredibly overstaffed. Upon check in we were told there would be live music throughout the week. I clarified, and the woman confirmed that there was live music everyday. To our disappointment, there was no live music during our entire stay. The property seemed slow, which is not the vibe we associate with the W. Room The property is still under construction, and I believe we were the first to stay in our room. The bathroom was incredibly poorly lit (a large issue for ladies preparing for a night out), the lock to the patio didn't work, we had an issue with a bees nest on our porch and bees entering the room, and our air conditioning tapered to a standstill by the end of our stay. When we called to mention the lock (unaware of the bees at this point), the woman at the front desk said we didn't need a lock as we were on the top floor. We understood the logic and spent the first night without a locked patio, and I had a very difficult night sleeping- a locking patio door is a huge deal for someone with anxiety and is a basic that should not need to be addressed. The next morning we realized we had bees on our patio and they were entering through the opened sliding glass door, so when we asked them to remove the bees we asked them to repair the lock. After we left for dinner we were informed they were unable to get the bees off the patio, and they were happy to give us a different room. We declined because it was our final night's stay and it seemed more effort than it was worth. We should have taken them up on the offer, because that night (our last) the air conditioning totally quit working and we had another night of poor sleep! When we returned from dinner we also noticed a faint-but-noticeable-upon-entering smell of sewage. Earlier that day we spent the afternoon in our room (due to mild food poisoning, see below) and we had an non-english speaking young man come to our door and we were unclear to why he was there. He entered, to what we eventually realized was to come refresh the mini bar. The room had already been cleaned- which made me feel alarmed. Why couldn't the maids re-stocked it? Everything was fine, but the excess staff (just one person to restock the mini bars?) seemed superfluous. Spa The spa grounds were the highlight of our stay. It has a sun lounging area with beautiful baths with various jets and oversized faucets pouring into the water to stand under. After our couples massage we had the whole pool area to ourselves, and they let us use the facilities usually separate by gender (steam, sauna) together since the spa was so slow due to it being the middle of the week. We discovered several wasp nests on palm trees all around the chaise lounges. When we mentioned this to the spa, the spa attendant did not seem surprised and pointed out additional wasp nests to the maintenance man. Clearly not a new issue- more like one that hadn't been attended to until a guest complained. While we were lounging on the only benches that didn't have wasps nests near it, a man popped up from the 'river' they are building to run along side the spa. He was not wearing W hotel clothing, which made me uncomfortable for a moment. Poolside Dining I got mild food poisoning from the scallop ceviche our first day on property. No food poisoning from street food in Sayulita- but I got some when I arrived to the W! I also ordered guacamole, and no cheese was indicated on the menu, and it arrived with cheese and diced fruit crumbled on top. We picked around it to not be a hassle. In room dining I have a wheat allergy but ordered shrimp tacos, and the menu didn't indicate they were wheat. After I had eaten one bite I realized they were flour tortillas (they were small, in the size of corn tortillas). I called and they replaced the item with corn tacos immediately and were thorough about making sure I was okay. Spice Market We had heard prior to arriving to the property that the food at Spice Market wasn't great- after eating there we would agree. The meal was our most expensive and most underwhelming on the property. The only additional feed back would that be that it would be LOVELY to have had our room cleaned with non-toxic/all-nautral products and the lotion used in massages be free of chemicals. I'm sensitive to chemicals (as we all are) and our room was seething in chemicals that made me feel ill- no escape. read more

My husband and I stayed at the W over the weekend. It has a funky surfer vibe running throughout the hotel and into the rooms. The rooms were nice, the food & drinks were very good, the service was average and the pool and beach were just ok. There is only 1 main pool, which by the end of the day was crowded and dirty. The service at the pool could have been more attentive. But over all, it is worth staying at if you can find a good room rate through Travelzoo or a similar website. read more

So if you haven't been to the beautiful new W Hotel tucked along the pristine Punta de Mita coast line just north of Puerto Vallarta you are missing an amazing experience. If you have time stop in for a fresh creative hand crafted cocktail at the "Living Room" bar. If you are fortunate to get one of their best bartenders Viridian Garcia you hit the jackpot. Compared to the rest of the areas great resorts Viridian made the best, freshest, most creative cocktails; she was a true delight! read more

We had our wedding at The W in Punta Mita and could not recommend this hotel enough. Our wedding planners, Rosa and Luis were amazing. Viri at the bar was so good to us and all the staff at the restaurants were so talented. The hotel itself is so beautiful, we needed to add minimal flowers and decorations as it was already so breathtaking. By far the best attribute of this hotel is the staff there. They spoiled us and our guests for over a week. The kindness shown by everyone who works there and the level of service was unlike anywhere we've ever been, all of our guest continued to say that this was one of the nicest hotels they have ever been to and the staff really made it special. Thank you to The W staff, you made this very special moment in our lives perfection! read more

WOW!!!! We can't say enough amazing words about our exceptional stay at the W hotel. The rooms were beautiful and so well-kept, they provided both a daily cleaning and turn down service...so thoughtful! Everyone from the tuk-tuk drivers, to the pool servers, to the managers and concierge, the service was friendly, helpful and personal. We had so many fantastic personal experiences with the staff, Betsy provided amazing service during a day at the pool and made us feel so welcomed. Hugo, such a phenomenal, knowledgeable bartender, talked to us a lot about mezcals and raicillas, and he shared some of his amazing homemade beet salt with us. The food was incredible as well, the chef at the Chevyceria takes such pride in his work and makes the best ceviche I've ever had! Try the aguachile! We will undoubtedly be back to the W because of the amazing time we had and the incredibly caring staff. Thank you. read more

Beautiful property, rooms and service was great. Ely (Eleazar) gave great service at the pool/beach and Ana followed-up with me regarding an unexpected charge and rectified problem when I got back to CA. Will recommend hotel to others. Thanks again, W, for an awesome vacae! read more

I never write reviews but feel very compelled To do so to give the real low down at this place. Property is gorgeous with fauna surrounding a colorful/Frida Kahlo design-very eccentric and pretty cool. Beach property and pool area is beautiful. Many rooms including ours have a beautiful Man made water view on one side and a patio area on the other side. Really came in handy as there would have been NO room to keep our toddlers stroller or hang wet bathing suits. Food at Spice Market was second to none, and refreshing smoothies and margaritas excellent. Negatives: only 2 tiny drawers for clothes in smallish rooms, barely any hanging space. Doable for two people but uncomfortable with any more. Staff inconsistent. Some very helpful, accommodating and professional staffers. Loved Betty in the kid play-area room. Others seemed apathetic and sometimes you would get what you asked for, depended on person. Absolute biggest let down was the music. If you're into LOUD club mUSIC going all day long at pool, beach and restaurants then look no further, this is Vegas in Mexico. If you prefer a tranquil Mexico vacation with more peaceful and cool vibes, low Spanish music and/or reggae then this is not the place for you. And to top it all off- every Sunday a dj blasts club music at the pool from about 2-7pm. Ugg. Not the getaway we were hoping for. I am pretty psyched my 2 year old is sleeping through the loud base. My husband and I have a head-ache . Oh and the dj can't turn it down. Also during dinner last night on the sand we couldn't hear the beautiful ocean waves because the dj blasts music there too. Just obnoxious and turned us off completely. read more