This was an incredibly enjoyable hotel to visit! Stayed in the hotel for one evening. As any good hotel, the location is great! There are an uncountable number of restaurants and entertainment within walking distance of the hotel. The service was wonderful. The hotel allowed a 5 pm checkout, so the day could be spent walking the city without my things over my shoulder. In addition, they gave me an umbrella because it was a rainy day. Never had to wait more than 5 minutes for any request to be met. The room was beautiful, I was nervous at first because it was too close to the ice machine, but it was sound proofed enough that I never heard it. Definitely a great place to stay in downtown Boston! read more

The W Boston Common is, certainly, uncommon. It's large, spacious, and the steel and glass exterior evokes a decidedly uncommon feel to the Back Bay area. However, in my books, the W Boston is a miss, with a dash of a hit. This breaks my heart. First of all, there is a lot of space in this hotel. This works against it because W Hotels, typically, have a cozy, intimate feel, with a touch of warmth and cool at the same time. The extra space in the corridors and rooms give it more of an ALoft hotel touch (which is a W brand, by the way), and that's not a good thing. Second of all, this W hotel seems to have an odd lighting scheme in the rooms, which I took note of only because I've not had this problem at any other hotel. On two stays, I noted that in two different rooms, the main switch is the only switch for all the lights, and so there's not an additional main switch by the bed side. This means every time you want to turn on one small light at night, you'd have to get out of bed, walk over to the main door, and switch on all the lights, or optionally, leave the main switch on, and go around the room switching off each light except the one you wish to leave on. Strange quirk, which peeved me. The other problem I took with this W was the Living Room bar. For all the space, this bar has been setup in a cramped fashion. This means that during a normal evening (forget a busy one), there are just far too many people around the bar that you can't really move without spilling your drink. All in all, the W Boston is very comfortable, and the staff are very nice. read more

This review is strictly for what is supposed to be the 'lounge'. Decor is cheap looking..! I love the W hotels, especially in NYC.. 'chicness' does not translate to Boston-- sorry Starwood!! Also-- service in the lounge is awful-- I had to literally CHASE DOWN a waitress to order drinks and then had to remind her 15 minutes later to bring our drinks. Doormen are pretentious.. almost wanted to remind them we are in BOSTON not the most exclusive club in NYC... seriously I can SEE inside and there's about 10 people there-- really with the line!!!!! (Luckily my gal pals mum is a VIP Starwood member so we got in without the wait-- but just sayin... long line is SO unnecessary!) I love you Boston, I've lived here my whole life-- but damn you try wayyyy too hard to be NYC and sometimes Miami.. read more

Nice gym, great breakfast and morning restaurant service. Had troubles with the front desk and concierge getting small requests right (bring the car around, use the correct CC for charges, etc.). The rooms were an interesting design, and tried to mix up the traditional rectangular room with diving walls at angles. It was interesting to stay in, especially the screened pass through beside the bathroom sink mirror into the rest of the room. The rooms did seem very noisy. We were facing the street side about 3/4 of the way up the building and we had troubles sleeping. Hotel lobby turns into a club after-hours which is kinda cool, if you're in the mood. On a Saturday evening we had to show our room key to actually get in the front doors!! They also have a well equipped gym. It was fun experience to try out. read more

I got extremely lucky and landed the Extreme WOW suite -- it definitely induced a WOW feeling. The room was so big an amazing I actually moved my afternoon meetings to my room from the Westin. The staff was incredible friendly and location was great. The rooms were definitely trendy and cool. read more

W Boston - the bar/living room area of the Extreme WOW suite - Hotels Near Me - Boston, Massachusetts

There's generally a decent correlation between the build date and quality of hotel. No exception here... one of the newer Ws on the block, the W Boston is sleek and modern and refreshingly more tasteful than some of the others (SF, I'm looking at you). But while the design and amenities are just what you come to expect, the small "above and beyond" gestures from the service team really set this location apart. First, I called to ask whether there was tea available. Not only did they waive the $5 fee per cup, they brought me a whole platter. It was such a nice surprise I instagrammed that shit (http://instagram.com/p/dNb9xQvh5A/) Second, around 8 or 9, a man knocked on my door with a caramel/ brownie-like treat, bottle of smartwater, and a handwritten note thanking me for my loyalty as a preferred guest. Sweet! Thanks for making me look like a baller in front of my guest :) Super impressed and looking forward to the next couple days here. read more

This W does not compare at all to other W hotels I've visited. The front desk staff wasn't very friendly and the hotel itself is not very upscale. Again, I'm comparing this W to others. The San Diego, CA location is awesome as well as the one in Hollywood, CA. are awesome all around. The rooms are decent enough but WIFI is expensive and I'd appreciate at least one free cup of coffee. You do however get one free water bottle. For the price, I would recommend staying somewhere else. read more

I've been here several times... once, when I needed somewhere to live when having my apartment under some construction, once when I was studying for the Bar exam and needed a place to isolate myself, and a couple times when I was having a really good date. The bottom line is that the staff here is friendly and professional, the rooms are modern and luxurious, and the rooms are peaceful. The hotel bar is a bit too euro-chic/hipsterish for my taste, but the service and drinks are quite good. The hotel restaurant is reasonably priced (for an in-hotel restaurant) and the food and service are also good. Definitely a great place for anything from a liaison dangereuse or to get away on vacation. read more

Okay...where do I start...there is a different person every time you come down stairs. So if you make arrangements with someone or the manager they will most likely not be able to help you. Communication with staff is a huge issue. I traveled to Boston from California and forgot my key in the room. The security would not allow me in the building because I forgot my key, and he refused to even escort me to the front desk to verify my stay. I was pretty much stranded in front of the building I paid to stay at. Thank god 2 random women visiting from Paris escorted me in with their key. I have no idea what that security was thinking. I would have went somewhere else but I had already pre-paid 2 week worth of stay. They acted like my stay was a burden to them. On a positive note...Since staff members are switched almost every hour not everyone was rude, and the room was nice and clean and it was close to good restaurants. I'm probably gonna stay somewhere else on my next visit to Boston.. read more

I have been to several W around the globe. This one in Boston is a bit disappointing. From the moment you step in, it doesn't quite feel like the W brand. The look isn't chic, the space lacks an airy, spacious feel at the others. The room is fine but if I look at details, here and there things are not meeting expectation. For example, the cabinetry uses a color/material scheme that doesn't look modern/contemporary. read more

I will start off with the positives of this hotel. They have great AC which is a must in Boston. The location is the perfect spot and the service at the hotel was fantastic. They have a dj that spins Thursday-Saturday nights that brings a diverse but great group of people. Easy to get a drink and nice mashup of music each night. The hotel itself is a trendy hotel. While I am a loyal Starwood person, I am not a big fan of W hotels as they tend to focus more on being trendy and less about the function of the space. The lighting in the room was poor and the bathroom layout is terrible. There is a thin shade that separates the bedroom and the bathroom with a sliding glass (frosted) door that does not close 100%. The shower was a tub with curtain that had some mildew at the bottom and no light in the shower. They have a small gym where you could get a decent workout for a small hotel gym. I would look for other options before possibly staying here again. Really like the location and the service. read more

Walked into the hotel bar, walked to an available seat and was greeted with an unhappy face and she walked away from our table without a word. We Waited about ten minutes and decided to walk to bar to order drinks. Bartender asked me if I was sitting at a table and I told her yes and she replied that she was sending somebody right over to our table. another 10 minutes later,Guess what, nobody came to our table. We walked out of the bar because we had no time left before the concert across the street I would say terrible service except we received NO SERVICE read more

When you see the magnificent looking W Hotel soaring in the former spot of a dark, dusty parking lot, it's a site for sore Bostonian eyes. It gleams, it beckons, it promises. On a Sunday afternoon, my needs were simple. I wanted to see the place I'd read so much about, soak up the wonder lust championed by W fans, and sample their signature homemade ginger ale. The living room style lounge offers plenty of window views to study the pedestrian cross rip along Stuart Street. To now have a comfortable spot to relax and people watch at the hub connecting Boston Common, the Theater District, Tufts and China Town is a great thing. The décor is what you would expect: modern and trying hard to be hip and cool. They've created cozy gathering areas in an atrium style setting using fireplaces, a variety of furniture styles, and shimmering metal curtains that deliver intrigue and semi-privacy. If you wear jewel tones of purple and blue with gray there, you'll blend right in. It was a sleepy afternoon at the W: few guests and fewer employees. Service was slow. Admittedly I suffer from high expectations. Excited by the jobs it was bringing to the city, Boston media covered W's recruitment efforts in detail. The hotel selected 200 individuals from nearly 7000 applications. And, reportedly, the chosen ones went through a 10-day training program to learn W culture and style. From doorman, to front desk to lounge personnel, I guess you could say I was expecting something special from the staff after all the news reports. Instead, I was struck by the disinterested nature of everyone. Even the concierge, in her glass bubble lobby office, was completely detached. I couldn't help but wonder, where's the love man? Will this hotel endure because of its location and association with Starwood's hip international hotel brand? Or, will it become a sought out destination for Bostonians and city visitors alike? Too soon to tell. The ginger ale was outstanding. I loved every sip. It was a healthy, nearly medicinal libation for my afternoon break. W is an ideal location to eat and drink before or after a show. I'll return to catch the nighttime; flirty vibe people talk about, try the food, and see what the talent is up to. read more

Arrived on a Thursday evening and was happy with the location. It was close to the park and seemed to have a nice selection of places to eat within walking distance as I looked outside of my taxi cab from Logan Airport. A lot of people were out in the lounge grabbing drinks when I walked in with music blasting. I stood at the welcome desk for what seemed like an eternity. The worst part was that employees were walking in front of me through the doors. A person even asked me if I was checking in immediately as I walked in and I still waited a good 10 minutes before somebody came to actually check me in. Not a good start to my stay. read more

I'm sad to report that this hotel has chosen not to refund those of us whose travel plans were cancelled due to the Coronavirus outbreak (in my case a physician medical conference), seemingly breaking rank with other Marriott hotels in the Boston area. Shamir Joseph and Amanda Ghalibaf in particular should feel deeply ashamed of their condescending hubris and outright indifference to the situation and a long time W customer. Here's hoping that NONE of the federal hospitality bailout money goes to hotels who have chosen to take advantage of their customers during this pandemic. read more

A hotel in downtown Boston that insists on calling elevators "lifts" and bathrooms "WCs" set me on edge right from the start; an immediate dose of artificiality. The check-in layout is ill-conceived as people crowd into the only walking space spanning the lobby. Granted, they have some serious space issues to deal with given their location so this can probably be explained away. I did enjoy the fresh flowers in the lobby area - very nice. The staff was friendly in every way - the doormen and valet people were ready with directions or recommendations for things to do. The biggest complaint is the layout of the rooms. Lots of wasted space in an effort to be Euro chic. The lighting was horrible. The only switch near the bed is for a little reading light. To reach a lamp or room light you have to get up and go all the way across the room - not very convenient or well planned. The bathroom, excuse me, WC vanity light is not overhead the mirrror but is slanted directly across the face leaving half your face in complete shadow. Just plain silly. The bed was comfortable and clean - so it rates an average overall. I won't go back if I'm booking my own hotel. read more

They try too hard to be hip. Room is dark. Desk doesn't have a light near it. We upgraded our room. Loved the corner view. They should save money from the crazy decor and make it functional. Love the Bliss products. read more

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3-stars: Meh. This hotel didn't do anything great but nothing horrible either. I found the doormen to be mediocre, except for one Hispanic gentleman in his early 40's who was great. Most of the time they are so busy engaging one another in conversation that they pretty much ignore you, once in a while they will see you coming and open the door for you. I had really high hopes for the W and left feeling just alright about it. The rooms were quaint but the bathrooms were lacking. Towels were small, thin and would lint. The shower was dark so you couldn't really see if you scrubbed yourself sparkling clean or not. One of my main bugs about this W Hotel is that in the evening the lobby turns into a club/bar. IT IS LOUD!! There is not a private entrance for guests staying in the hotel so you are blasted by the loud music the second you return back to the hotel. If you are lucky, you can run to the elevators and hope to find a quick lift out of the noise. This would not be the classy hotel for families. read more

I was sooooooooooo happy when the W came to Boston. Everything about the hotel is top shelf and wonderful. The bar and restaurant is great and I always feel like a celebrity when I am there. read more

My wife and I wanted to get away for the weekend. The W Hotel was the perfect spot. We got upgraded to a corner suite. Gorgeous view. Room was clean. Staff pleasant and helpful. Centrally located to visit Boston Common, the public garden, Newbury Street, and over to the Pru. So glad things are opening back up again. We will be back to the W Hotel! read more

I recently stayed at the W for three nights. The lobby was very sleek looking and had a very trendy vibe. Coffee and tea were available in the morning and fruit infused water replaced those offerings in the afternoon. There was also a large bowl of green apples, which was a nice touch to grab as a snack to go. The front desk staff were very helpful and friendly. I loved the Bliss bath products and would stay at this hotel again just to get the little travel sized versions of their shampoo, conditioner, and lotion! My room was oddly set up, but it was clean and comfortable. The bathroom was really nice. I would stay at this hotel again! read more

This hotel is very cool/chic. Have been here two different times...staff is pretty friendly, valet's are quick. Decor is very nice. It has it's goods and bads...first the good: Clean, comfortable, great location, nice amenities in room. Very stylish, has several things such as dvd player, charging station that most rooms don't have. Cons: Expensive, parking is over priced ($44/night). Rates are about the same as surrounding hotels per night, so thats not too bad. Loud in the evenings. This is not a place to get a quite rest unless you are on the upper levels. No free wi-fi in rooms. Also I wish the WSJ would be delivered instead of USA Today...westin's usually do this. read more

Super nice rooms and great customer service! Whenever I travel the place I look to stay at is always a W Hotel. I travel to work on a consistently I am impressed with my stay. What I love the most about this W Hotel and others is the modern urban design with hints strange in just right places to bring everything together seamlessly. If your considering stay here...Just Do It you enjoying you stay! read more

I have not stay at the hotel but I did go to the lounge/Bar a few times. This a great place to grab drinks on the weekends but the line was way too long. The decor of the lounge/Bar was very trendy/Cozzy. I love the lightings there and the service was great. I am always around the W. I will surely go back for drinks. read more

As far as W hotels go, this one was middle of the pack. The room was nice. There really wasn't the wow factor I've seen in some W hotels, but it was well done. I think as far as rooms in the place goes I had one of the nicest. It was on the top floor of the hotel, but that was only the 15th floor (the rest of the building was apartments above). There really wasn't a view from there at all. Overall I did like this place, it was just missing the W wow I've come to expect from their other properties. read more

This W property had highs and lows for me, which is why I gave it 3 stars. I arrived on a Wednesday evening around 10:30 and I found the neighborhood to be a bit gritty to be honest. The Wheels crew was there to get valet my car immediately - beware of the $46 valet parking. What I liked - top notch customer service - some of the best I've encountered. The room itself was pretty nice, although my charging table was broken and my iPhone didn't charge. What I hated - it's 11pm on a Wednesday and you had music blaring in the elevators. I understand you're a W and need to do that in the lobby, but seriously, in the elevators? Overall, a ok in my opinion for a hotel. For business travel, I might think twice about it. read more

I'm a fan of most W hotels. The lobby in this one is pretty simple, nothing picturesque. Service is spectacular as usual :). There's a nice restaurant inside (Market by Jean George) and a little lounge area. The dance lounge on the bottom is nice too, but pretty empty, they should promote that more since the other clubs/bars/lounges around there tries to charge a cover to get in. read more

I love the "W" chain so much that I ended up buying everything in my bedroom from the W Hotel Store. My wife and I picked this hotel because we wanted to be in the downtown Boston area next to all the night life and near the theater district. We pulled up to the hotel and noticed that they had a lot of security. Little did we know that this hotel was home to a night club and also a really awesome lounge in the lobby. We noticed quite a few locals there that seem to like to hang out here... Cool! Our room was amazing. Huge TV, amazing bathroom and the infamous W mattress. The views were great and the concierge was very responsive. On Saturday night we did a ton of bar/lounge/nightclub hopping. I want to say we must've gone to at least six places. Being a New Yorker, we were prepared for boston to be a little but more laid back, which was OK. The gem of my experience at the W hotel was standing outside and watching everyone crawling out if all the night clubs at exactly 2AM. We couldn't stop laughing. This place was also extremely close to the Prudential center and china town. I would stay here over and over again! read more

The hotel and the rooms (bed, bathroom, views, cleanliness, aesthetic) are great, nothing to complain about really except the lounge seems much larger on the website than in real life. I usually don't mind the sizes of the hotel lobbies or lounge, but the NYE lounge party was a bust, for us anyway. Other than that, we enjoyed a great stay. read more

W Boston - Hotels Near Me - Boston, Massachusetts

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The W Boston always treats me right. Great bartenders who know how to treat repeat customers and the staff always tries to accommodate every request. Great location in the theater district as well. read more

W Boston - My stationary bike in the Fit Suite. - Hotels Near Me - Boston, Massachusetts

The W Hotel likes to WOW! it's guests and that's what they always do for me! They upgraded my room from a spectacular room to a cool corner suite free of charge! A few times I arrived on business to provide massage for some guests and they parked my car up front free of charge. I really love the decor, the jet tubs, Bose radios and the views! I've been blessed and Wow'd during my visits here, I am sure you will be too! read more

Loooove this W. My only complaint is about the front desk staff, and it's only one guy out of all of them. I checked in on a Sunday night and my manager made the reservations for both herself and me for the week, and then decided not to come on the trip. She was only going to stay through Wednesday, but I needed to be there through Thursday so I asked the guy at the front desk to change it. He said no problem, my reservation had been extended. Wednesday morning comes around and there's a bill under my door. I call the front desk and they have no records of my reservations being extended one more day and if I want to stay at the hotel another night, I have to move rooms. They took care of everything, like moving my suitcase and such, but I was pretty upset that the guy on Sunday night told me it was all taken care of when it clearly wasn't. So whatever, that's a long story about something that isn't that big of a deal, but the W prides itself on its service, and I felt like that should have been something they took care of the night I got there, not the morning of the day they thought I was supposed to leave. Also, when my co-worker complained about a half-drunk bottle of wine in her fridge, they brought her a new one and told her to drink it for free. After my mix up, they gave me a tiny bottle of Fiji water and a box of Hershey kisses. I would have much rather had the wine, for what I believed to be a bigger inconvenience. But all in all, I did enjoy my stay, hence the 4 stars. I haven't stayed at many Ws, but this one is so far my favorite one. When I come back to Boston for work, I'll probably stay here again (but make my own reservations). read more

Great service: front desk check in was excellent. Breakfast service in the restaurant was also good. Room was a suite. Nice view, spacious, clean. Had a noise cancellation dock by the bed. Turned it to ocean waves and allowed me to get a good nights sleep. Clean room. read more

My gosh, could they be any nicer here? The two young women working the reception desk were lovely and professional. We had a personal issue and the manager was extremely kind and helpful. We would definitely stay at the W Boston again, and intend to support the W hotel brand in general, thanks to the exceptional front desk service. read more

We stayed for one night to celebrate my girlfriend's birthday. Ashley at concierge was amazing and went above and beyond to help with special amenities that I requested to surprise my girlfriend. She helped make this a great trip and was very responsive and helpful! The staff was very friendly, the room was nice and we spent time at the lobby lounge/bar and they had great drinks and music. Overall, we had an outstanding experience and if we are in town again, we will definitely stay at the W Boston. read more

I can't really put my finger on it. Maybe it's the club-like security guys with earpieces in the lobby and outside the door. Or the bottlenecked lobby. Or the exhorbitant Asian murals all the way down my hallway. It could also be (as aforementioned by yelpers) the oddly challenging lighting system. Either way, it doesn't scream comfort, though the location is great and the service was very good. read more

With earplugs we slept for 12 hours, 12 hours people! Yes the kids were across the country with grandma but really 12 hours, that's epic! The beds they have here are dreamy and cozy. The problem with the rooms are those ridiculous screens! Why and who designed those? Could they not have just painted the same artwork on the wall and made the door to the bathroom slide, a pocket door would do just fine. But with the earplugs everything was a dream. The bar is nice, a perfect place to people watch and hang out. Somehow we managed to get an entire couch/table setup for our group and the waitresses were always pleasant despite being super busy. I would stay here again even considering the nonsensical screen "separating" the bathroom from the rest of the room. read more

W Boston - bar / front lobby - Hotels Near Me - Boston, Massachusetts

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What a hot mess! Stayed here with my husband and kids a few months back through a reservation made by a 3rd party that also provided payment for our stay. Just caught an unauthorized charge on my credit card (provided for incidentals) for our stay by the hotel. Called the W to explain that I got a $0 balance bill upon check out (as it should have been) and got the bad luck of getting James on the phone. Instead of helping me resolve the issue, he told me to clear it up with the 3rd party and then promptly hung up on me. My husband called back to follow up on the issue and the unprofessional behavior and did not get the same dismissive attitude...(sexist much?) Needless to say, neither myself nor anyone in my immediate circle will stay here again. James, your people skills would be put to better use at the DMV. read more

Quick weekend stay with the family during our tour of New England. Overall the most enjoyable experience and definitely would visit again. The location is excellent for walking to many sights including the park. Great restaurants nearby, very active nightlife. WARNING: the nightlife is very active a la Manhattan or Miami in this neighborhood. There's no impact to the upper floors but the lobby is definitely hopping, almost like a club scene. EDM music, people on the prowl, dim lights, people lounging on sofas, etc. My wife and I left the kids upstairs and had an *amazing* night in the lobby bar! The only drawback is the bouncers at the front entrace to the hotel. A little weird. Like all W's we've enjoyed in the past, the service was very efficient, accommodating, and prompt. It's Ritz "lite" but without the formality. We had an amazing corner room with floor to ceiling windows all around. Typical W hip feel to the rooms. Overall exceptional. read more

Awesome experience! Concierge extremely helpful, rooms comfortable, and staff accommodating.