Off to a terrible start. Greeted with attitude and told room wont be ready until 5 or 6 because we had special request of rooms being close to one another. Then told with more attitude i couldnt use this stay towards my starwoods points. Most shocking part was i asked for a manager's card and the guy helping us said he was the manager! Davis Lee... might be time for a career change. Happy to change my review if the hotel picks it up... we'll see. Ok rest of staff was amazing, so don't hold it against the entire hotel. Pool was week, but location of hotel was perfect. read more

Hotel bar is nice for night life, the rooms are modern, and the location is prime. The pool is very small but has a good crowd. The restaurant/pool manager Nick was extremely attentive. He went out of his way to get us chairs, drinks, and checked on us often. I must say he was the highlight of our stay! read more

W Austin - Hotels Near Me - Austin, Texas

My first time saying at the W Austin and I am pretty happy with everything so far. Checking in was a piece of cake and Mike at the front was very helpful and informative. The room is very clean and stylish. read more

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I have been to Austin many times for work and this is my favorite hotel. My room is big in the 16th floor. The bed is very comfortable. I enjoyed the toiletries. I am very picky when it comes to shampoo and conditioner and bliss is the brand I will buy myself anyway so I enjoyed it. The gym is actually pretty big and well equipped. I'm surprised since the other W I go to the gym is much smaller. Room service food is very mediocre though. Nothing special read more

First wet deck of the season back at the W hotel for my best friend, Vanna's, birthday!!! What an experience!!!! Ashley Rothman was so kind to reserve a beautiful cabana for us, Erica and Katie were phenomenal with the incredible customer service, keeping our bottles of Vueve full and continuously checking on us to ensure we were having an amazing time. If you haven't already been to THE rooftop pool in Austin, you are missing out!!! Cannot wait to come back. Again, thank you the W hotel and pool for always exceeding expectations. read more

W Austin - Hotels Near Me - Austin, Texas

Horrible experience, not dog friendly at all and I am typing this from my room at the W. My wife has battled very hard in her fight to overcome PTSD and anxiety about being in public brought on by social isolation during the pandemic. Her care involves seeing a therapist, medications and an emotional support animal prescribed by her Doctor. Her Doctor felt she was finally ready and strong enough mentally for a short trip with her family. We chose the W Austin as our getaway destination and her therapist approved. What a mistake this turned out to be. Upon arriving at the pool to claim our cabana reservation we were greeted by the F&B manager Sam with "You Can't Bring A Dog In Here!'. We were shocked as we explained to him that we had a cabana reservation and that leaving the dog in the room would be psychology damaging to my wife. Further we had brought my wife's ESA along with us to W properties in West Hollywood, Scottsdale and pools at other upscale hotel brands. The dog is calm, does not bark, has obedience and is very friendly...no one would have known he was with us while tucked away in a cabana. In fact we called the nearby Four Seasons in Austin and were told our dog would be welcomed at their pool. Here at the W it was a no-go, the explanation we were given is that food is served at the pool which is odd and nonsensical because the dog is welcomed at grocery stores. We ended up spending the day in our room when the whole point of the trip was to finally be out in public relaxing at the pool. The discrimination shown to us was a horrible setback for my wife's recovery, spoiled our trip and may have ruined the entire W brand for us moving forward. It is so sad that a total hack who looked like he was part of the Capital insurrection instead of someone truly interested in genuine hospitality had the ability to over rule the wishes of my wife's UCLA doctor. read more

Had the worst experience visiting so I though cool bar in downtown Austin! Long story short terrible service by the cocktail waitress and left after they ignored us. Been to other W before and this location has the worst customer service! read more

I came here because of the good reviews and to my surprise the room was dirty as hell. Granted, This is a 6 star hotel, I was expecting more. Very disappointed read more

W Austin - Hotels Near Me - Austin, Texas

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After being platinum Marriott members for over 5 years I was very surprised at the W hotel. The staff was kind but very untrained. They were unkept (shirt untucked, not shaved/trimmed, dandruff on shirt) and unable to figure out the difference between a room that was adjoining and a room that was across the hall. The bathroom light didn't work and the toilet smelled like sulfur. Overall the hotel is fine. I would not say it was worth the money or the quality of a normal Marriott read more

Very nice hotel, super chic & ultra modern located in a great downtown spot near lots of Austin hot spots. Although the decor was beautiful & accommodations extremely comfortable - it's geared toward college students. The tiny pool was packed to the brim with waist-deep waders. The outside lounge & bar area was nice but the seating was not shaded from the hot Texas sun & there was little room to hang out comfortably poolside. We went indoors & enjoyed the bar a bit but it was expectedly overpriced. Ultimately we ventured away from the hotel to dine & drink - worth the experience at the right time of year & if you're looking for a party scene. Not relaxation. read more

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The view from the suites is amazing. And the DJ at the lobby bar is by far one of the best around Austin on Saturday nights. Impeccable service and a real 5-star experience. read more

W Austin - Hotels Near Me - Austin, Texas

The only reason I'd stay here is to go to the spa, which is ok. The pool is popular. Love the restaurants below

Went to Waco for a bar competition and decided I was too close to Austin to not check it out for the night. Booked a room at the W and was NOT disappointed! My apologies if I'm getting the name wrong, but I believe it was Alicia at the front desk who I asked for a few lunch recommendations before my flight out today...She spouted off 3-4 places but there was 1, where she kinda had "a moment" when she mentioned the food so I was immediately SOLD. Her recommendation was a spot called Holy Roller a few blocks away, and following her rec. was probably the BEST decision I could've made as I depart Austin. The entire staff from arrival to departure was nothing less than professional and hospitable in the BEST WAYS POSSIBLE! I can't wait to come back to Austin AND the W! Thank you! read more

Full disclosure: I would happily give this hotel chain 3 stars but ALL swanky hotels have now begun including their bar reviews with the hotel reviews. That is rather deceiving. What has happened to my precious W? 11 years ago I stayed in my first W in New Orleans. As a private hotel chain, Starwood and its hotels were AWESOME. The W was all about service. Everything inside was free. Free WiFi, free snacks in the room, free parking, you couldn't tip the bellmen or concierge, even a free drink upon checking with a cheese plate. You could easily book, cancel, and change your stay without fees until the last second. The bar was awesome and the rooms ultra-quiet. The place was fully booked all the time. Fast forward to today in 2019. Marriot bought Starwood in 2016 and almost immediately started milking its loyal customer base for money. The W is now an exercise in taking as much money as possible from you. They really do not care about service or the customer anymore. I have no problem with paying well for a premium room in a premium location. But then, I was constantly fleeced for every nuance from WiFi, to parking, to the water in the room, to extra towels, to a rollaway, to an extra person stay over. It is tiresome. Worse, gone is the time when you could easily change your booking or cancel a room last minute (or even just a night). They want your money and make no mistake, they do not give a damn about you. So, sadly, I must say to avoid the W if you plan to stay. The bar is still awesome, just don't expect the rest of the hotel to be anything than a Marriot dressed up. For true service, there are few places left. I can strongly recommend the Four Seasons, the Ritz Carlton, any Trump International, and any Mandarin Oriental. A Waldorf Astoria is a second good pick. The W is no better than a courtyard Marriot except for the bar... Goodbye W... read more

I was a dedicated Starwood customer but this is NOT that. The staff is super young which could be great. But its not. The males in the bar/food area are in lovely suits, girls in absurdly skimpy short (short) dresses that show cleavage. Sexist much? The bartender was a snotty hipster. Front desk is friendly (mostly) and the spa rocks, but I'd rather stay at The Driskill read more

I had brunch at Trace today and it was an amazing experience!! From Nathan at the valet who was on his game and moving cars like a pro to the delicious food we had, it was an A+ experience!!! Everyone needs to try the Trace Brunch Burger!! read more

I've always been a fan of the W Dallas so when planning my birthday trip to Austin it was almost a no-brainer to go with the W Austin. Boy was I wrong! The two hotels could not be any more opposite. I arrived at the W Austin and we were promptly greeted and helped by the valet service, which was awesome! It all went downhill from there after we entered the hotel. While checking in I mentioned to the front desk staff that it was my birthday and I was here to celebrate in Austin. We got to our room which was nothing to be in awe about, simple standard room. The front desk mentioned that there would be a QR code for us to scan to order room service, which we planned on ordering a bottle of champagne to kick off the festivities. Guess what? There was no QR code to be found LOL. Typically the front desk calls to make sure that everything is OK inside of the room. I would have expected them to definitely call since I did mention that my birthday was the same day that I checked in. I didn't want to make a big fuss, so I proceeded to use the app to message to the front desk and see if we could have access to the QR code or a menu. No response. I sent them another message to inquire about a safety pin. Guess what? Again no response. We were there to have a good time so I let it go and figure it out on the way out I would be able to speak with the front desk. I asked the front desk for a safety pin he handed it to me and said that I could find a QR code on the mirror in the bathroom. That would've been helpful To know as we were checking into the hotel. After coming back from having dinner and a few drinks, we were ready for bed and noticed that the shower had not been thoroughly cleaned. It was late and we knew that the time it would probably take housekeeping to come would be more than we could bear at that time of night. So we kept on our flip-flops and showered LOL. Then we get into the bed and notice that the sheets and blankets have holes in them. The headboard is also tattered with scratches. At least there were no stains so we just proceeded to get some rest and go to bed. Not at all what I would expect from the W brand of Marriott hotels. As a Marriott member, I've had better stay experiences at their Courtyard and Springhill Suites locations. For the amount of money that you will pay per night, I would not recommend that anyone waste their time at this particular W hotel! Look elsewhere! read more

Hubby and I attended a large gathering here of UT students and alumni recently and the service and food seemed lacking. We were fed a buffet with lots of food that contained, um, lots of gluten. Really? Many cannot eat wheat and most large hotels know this. Okay, I can't eat wheat and everyone should know that! 'Specially large hotels. ;-) I did find meat and veggies to dine on and pilfered a few bites of Hubs' brisket. Dessert was never passed or announced (it was hidden behind everyone). I guess more for the staff if no one finds it. And, yeah, it all had wheat surrounding it or in it. This hotel always feels like it belongs in Miami from the decor to the clientele to the service. Read into that whatever you wish. read more

I'm on the fence on how to rate my W Hotel experience... PARKING Valet only. $39 per night CHECKING IN Check in is at 3pm. We had booked 2 rooms for a 2 night stay. We arrived at the hotel by 4pm- only 1 of the 2 rooms were ready. I had to contact the front desk at 6pm to follow up with them about the second room. To their credit, they called me right back and shared that the 2nd room was finally ready. However, the fact of the matter was it was ready 3 hours past the advertised check in time and I had to follow up with them. Major points deducted. ROOM Like other Yelpers, I'm feeling the trendy decor. However, for the cost and reputation of a W hotel I found the rooms to be lacking. Our corner suite was just a queen bed. Why-- where's the king? The room layout was odd too. Like others mentioned, it advertises "space" but the strange layout appears to just be an attempt to have a room. Certain room amenities are also missing: - drawer space - a KING bed-- if you're sellin' sex and mayhem provide proper spaces! - outlets near your bed (They should invest in the nightstands or lights that have outlets. Not the cheap Ikea nightstands. This is a huge pet peeve (can't you tell- lol) and provided that Austin boasts of being such a techie city I'm taken aback with the lack of outlets near the bed.). On a positive note, they do have a charging station with hook ups for older iPhones, iPhone 6 and Android phones. - no coffee maker SERVICE - 24 hour room service - guests can text the front desk their needs - concierge - the staff was friendly NIGHT LIFE Not a local? Or are you a local 25-40 year old? The 4 linked louges provide a energetic night spot with a little bit of something for everyone. If you're staying a night, make sure to check it out. In town or a local weary of the same "6th Street" crowd- come here. There are 4 different rooms providing a little bit for everyone at this venue. Happy Hour is also from 7pm to 10pm. LOCATION Within walking distance to the downtown mayhem. read more

Sometimes a staycation is just what the doctor ordered. Especially when you have friends visiting from around the world and you want to enjoy all that downtown Austin has to offer without the hassle of long cab trips home after a night of fun. As a general lover of the W brand, and someone who has stayed in a couple dozen around the world, my expectations for the W Austin were high. Austin (super cool city) + W (super cool brand) [should] = marriage made in heaven. Sadly that was not the case. I am disappointed in W Austin and will have to think long and hard before taking my business there again. The morning of my stay, the SPG iPhone app buzzed merrily, informing me that we had been upgraded to a Cool Corner Suite. OMG! *ring* *ring* - hey y'all, I have an awesome suite at The W, let's hang there for a while before we go out (message sent to several friends that morning). Check-in comes around (6ish pm). LIne is long. Room card makers were broken. Staff was stressed and it showed. Our turn. Associate welcomes us and proceeds to apologize, saying that she "just given our room away to the couple in front of us." The only other remaining suite (the one that I was shown to have on the SPG app) was filled with cigarette smoke from previous guest. She then proceeded to lecture us on the upgrade policy--regardless of what the app says, we were told, wasn't guaranteed. The salt on the already open wound was that we had to wait about 20 minutes for an associate to escort us to our room as the card makers were broken and they were having to take all guests (one at a time) to their rooms (our keys were delivered 45 minutes later). If it hadn't been for a tweet we sent to the awesome folks at @spg, I am confident that the W Austin would've dropped it. The tweet resulted in follow-up from manager, which got us some drink vouchers and a nice text late at night apologizing that the remaining suite was still filled with smoke. An appropriate course of action would've been to refund the SPG points I used to cover my stay. The W refunded a small portion of the points spent, but not enough to make up for the great disappointment and lack of customer service we experienced. read more

It's flat-out gorgeous, stem to stern: if you've spent any time at W Hotels in various cities, there's a gestalt that pervades from the entrance of each to the restaurants and bars and on through to the rooms, and though I wasn't particularly concerned that the W wouldn't be interesting when they opened here in Austin, it was great to see that the build appears to bear in mind some of those things we like about our city, as opposed to retrofitting an approach more germane to, say, New York or some other destination. As W Hotels go, this one's fab. Vaulted ceilings, a number of fireplaces (which I can only imagine won't see activity during much of the year but were a welcome addition on a cool evening this week), an intentional mash-up of comfy and modern. It's been noted that there are a few bars within, and the ones I saw felt both simple in approach and interesting - tons of ambient light at play, and servers, while not omnipresent, were in pretty good cheer. I'd imagine that the W will start to get pretty crowded fairly regularly, and I'm sure some will ding it for being less crunchy than legacy Austin. But if you ask me, a little variety is great. And comfortable by way of upscale? Sure. read more

Complete waste of money. Room: For $600 I was expecting a room larger than a closet. There is no soundproofing so I got to hear every drunk party at all hours of the night. It was also super hot in the room no matter how low we turned it down. The way the lights work makes no sense. There were a dozen chargers, but none for an iPhone 5. Food: I wasn't impressed by the menu at Trace / room service so the only thing I tried was the chocolate cake. The cake wasn't bad, but it was coated it in a cloyingly sweet caramel sauce, which made most of it inedible. Drinks: You would think they would be capable of making a mocktail. Not so much. My husband had to beg the living room bar to make me a ginger beer drink and they were incredibly rude. He tried to explain I was pregnant, but they just couldn't care less. Also, the room service fee for a bottle of Titos ($30 at Specs) was $200. This place seems to exist for people that are stupid & rich. The crowd: A bunch of partiers ranging from 20 - 50. We ended up leaving the living room bar, because there was a drunk girl throwing a fit over a guy bringing his girlfriend to the bar. Not a good place at all for a babymoon. I should have done more research on this place. The service: Underwhelming. Despite being pregnant not once did a staff member let me off the elevator first or offer any sort of assistance. When leaving the floor by the elevators was completely covered in coffee. The checkin guy had one napkin on the floor and didn't make any effort to clean up the coffee or help me get around it. He didn't even move out of the way - he was standing in the only dry spot. When checking in my card was "declined" so I got to spend 2 hours with the bank. Turns out my card was fine and the charge seems to have gone through no problem. Honestly, I want a refund. They should be disgusted with the amount they charge for something on par with La Quinta and non existent service. read more

Exquisite hotel with great design and architecture. The bar and lounge area was spacious, comfortable, and a joy to hang out at. Bar staff was extremely accommodating and knowledgeable. Front desk was warm and friendly. Special shout out to Tilly and Ashley. Tilly took great care of my friends jacket, which he left in the room. And Ashley went out of her way to get me some packing tape so that I could secure a piece of art. The gentlemen at the entrance held the door for me every time and were friendly and ready to give recommendations. Room was room was cleaned very well every day by the staff. Special shout out to Mary Lu for being so friendly and always with a smile. Best hotel gym I've ever worked out in, with great views and three awesome Peloton bikes. The men's locker room had all the amenities I needed and my personal favorite was the large shower with steam room feature. The pool area was thoughtfully laid out, though a bit small if you actually want to swim and play. Overall great experience. My 4 days there alone made me want to sight up for Marriott rewards club. read more

W Austin - Bar lounge area. Rusty Nails and Manhattans were our favorite cocktails. - Hotels Near Me - Austin, Texas

I walked into the W Austin singing ... I'm so fancy! You already know! (in my head of course). I did feel fancy as we pulled up in the valet lane. Every door was opened for me. Superior service! I had heard it was one of the nicest places in town. My fiance has currently been trying to convince me to book the honeymoon suite here and has been talking to me about it for months. This was my first visit to the W and I would say I had high expectations. The facility and staff lived up to them, so thank you for that! The staff pulled off an awesome event for us, which took place in the Living Room Lounge. Before the event started we weaved our way to Trace for happy hour and had a drink. I say weave because it seemed there were a lot of turns and curves on the way. I noticed that we went through a room were there was a Rodan and Fields informational meeting going on. When we finished our drinks a Trace we started back the way we came and it was blocked off. So then we ended up by the bathrooms which was a convenient pit stop. Then we ran into a security guard staff person. He helped us out and took us into the Living Room Lounge from the back way. It was a personal escort and very nice and professional of him. Oh the bathrooms by the way were super nice and fancy! I would expect nothing less from the W. We will see if the fiance convinces me to drop the $$ on the honeymoon suite. You do have a nice facility and now that I have been I may be back sooner than I expected. read more

I rarely write reviews, so in order for me to be moved to do so is saying something. I live in Austin and recently had my AC go out, so I booked a room at the W for me, my fiancé and my Dog. We specifically selected the W due to their pet friendly policy as stated on the booking website. At the time of booking, their policy stated that there would be a $100 pet deposit and a $25 pet fee. I felt that was completely reasonable, so I booked it and we stayed the night. The hotel itself was fine. Typical W hotel experience...probably a little overpriced to be honest but hey, welcome to Austin. Anyway, the stay was good, I really didn't have anything to complain about until I got my bill. The $100 per deposit was charged to my card along with the $25 per fee. When I asked if they were going to refund the $100, I was told no, that the pet deposit was non refundable. I really don't care about the money, at the end of the day, it's not going to impact my life one way or the other, but from a mater of principal, I felt they were sneaky and underhanded in their dealings with me. Nobody wants to be deceived and certainly it left a bad taste in my mouth as having been taken advantage of. A deposit by its very definition is refundable unless otherwise and specifically indicated. That's a pretty fundamental truth. I don't like doing business with companies that bury bait and switch tactics into the fine print of their processes and expect me to smile when they are peeing on my leg and telling me it's rain. Anyway, nice hotel, nice staff, great location but just be aware that their apparent pet friendly policies come at a hefty price, regardless of what they say. read more

Updating my review after discussing my excessive charges even more with management. Still no one has provided any explanation for the minibar charges that posted the day after checkout. The service is just awful and not worth your time. As a Marriott Gold member, there are other Marriott options nearby. read more

I was part of a committee that recently hosted an event at this hotel. It is a beautiful hotel, with nice people working there. The ballrooms are large and clean and bright. If you are planning an event, this is one of those places where you should work with an event planner to best be able to express your theme, because, remember that the W is known for its clean, modern lines. And, the relatively blank canvas lends itself well to whatever theme you want to explore. At the top of the stairs is a large, lovely landing that is perfect for hosting a small ensemble to serenade your guests as they arrive and check-in. And, as pluses, the hotel staff will try to work with you to make sure you have little extras like pens, tape, scissors or anything else you may be missing. Just be sure that you do confirm and double confirm the layout of your tables and your room configuration and that everything fits in well so you aren't surprised at the end. (But I'm sure I don't need to remind you of that, since that is just good practice anyway, right?) In short, the W is a great venue for any event. Your guests will love the elegance of the hotel and the 5 star service. There are really very few negatives to hosting an event at this hotel, but I do have to mention two. First, parking is expensive, so you may get complaints from your guests. However, there is a parking garage across the street that is cheaper than at the hotel. Some of your guests, depending on the weather, how fancy they are dressed, and how high the heels, may not like this option, but it is an option. The second negative is internet access. If you need access to the internet, they do have a business center, but the cost to use it and the cost to print something out is really expensive. And wifi was not free. My suggestion would be to bring your own laptop with a mobile card and bring your printer. Power outlets are not a problem, you can set it up at your registration table and if you have a problem you can handle it without having to spending $30 fixing it. Yep, that's about what it cost me, so I learned my lesson the hard way. (Supposedly, they offer free common area wifi, even though they charge guests about $15 a day for internet service. But I can't confirm this, so do your research and you won't get caught with your pants down.) read more

This place is hard for me to rate, because it's really five businesses in one: the hotel, the event space, the bars, the restaurant, and the residences. I've experienced all four multiple times, so here's the breakdown. First, though, a negative: There is no garage parking for the W - only valet, which is something along the lines of $7 per hour up to a maximum of $24 or so. Absurd, even in downtown Austin. If you're not staying overnight, lap the surrounding blocks and park somewhere else - City Hall's garage is literally a block away. HOTEL: The boy and I did a staycation here a year or two ago for his birthday. We rented a cabana with table service, invited some friends to the pool, and made our way to the hotel later. The room was a nice suite styled like the rest of the hotel - modern, trendy, and that slate gray/shale blue/eggshell palate everywhere. The staff included a split of champagne on the house, and the room was as comfortable as one would expect. The suite had a reasonable sized sitting room with a long L couch along a wall oriented towards the TV. Internet and electrical outlets were in the expected places (on the desk and by the bed), with wifi available. Internet was included with our room. The pool is surrounded by private "cabanas" that are mostly just shaded seating areas that fit ten or so people. This is not the kind of pool that you "go for a swim" in - it's the one you stand in with your chiseled abs, pecs shining in the sun while you sip on your fancy drink chatting with your other movie-star pretty people. However, the surrounding non-cabana seating areas are limited, and there's not much room around the pool to hang out if you're not in a cabana. There is a seating area set off from the pool for those who just want to be outside. I've attended several foodie events outside by the pool, and it's a nice space in all, if a little small for the size of the hotel. Because the boy works in the hotel industry, we rarely pay full price for rooms, and did not, in fact, pay full price when we stayed. It is entirely possible that the champagne and included wifi were a result of "in-the-industry" treatment. With our discount, the prices were quite reasonable, but I understand that the normal rate for our suite would have been around $400 plus taxes, and I'm not really sure that *any* kind of hotel warrants that kind of price. They couldn't have done it any better, for sure, but that's still a *LOT* for a place to sleep for a night, fancy or not. EVENT SPACE: We attended a friend's wedding here. The food was catered by the hotel, as were the drinks, and it was all excellent. The hall used for the ceremony itself felt a little austere to me, but was perfect for the bride and groom, who are successful, trendy 20-somethings who did things like live in high-rises and walk to steakhouses for dinner before said bride got all knocked-up-like. There was a nice view from the attached outdoor patio (the same one you walk up the stairs next to when you go to the Moody Theater), and lots of sitting space. Excellent for the smokers to be able to congregate without bothering anyone. The larger hall in which the reception was held was really wonderfully set up. Lights were subtle but present, a nice stage that didn't overwhelm the room for the live band arranged, and tables that were spaced exactly as they should be - close enough to not create the island in the room syndrome, but not so close that you're rubbing elbows with the people at the table next to you. I'm quite sure it was very expensive, but I'm quite sure that our friends got their money's worth. BAR: See my review of the Living Room Lounge. RESTAURANT: See my review of Trace. RESIDENCES: I have several friends who live or have lived at the W Residences. They look exactly like you would think - a slightly more industrial version of the hotel, with ultra-modern appliances and styling. Obviously, prices are exorbitant to purchase, and rental is limited to a very small percentage of the units. However, the concierge service is amazing, and the views stunning. If you're in the market for a nearly million dollar condo, this should be near the top of your list. The resident's pool is salt-water, and separate from the guests pool (which is not salt water). It's quite relaxing and beautiful. CONCLUSION: In all, you pretty much get what you expect. Prices are high, service and amenities match. The boy is all about this kind of fancy - trendy, ultra-luxurious. I'm more a shepard's pie with a pint kinda fella, but I've learned since he moved into my heart. The W does it pretty darn well, though I have seen better at various aspects, I haven't seen anyone do it ALL so well as the W. The boy tells me that the W is a "destination hotel", that people come to simply stay and be at the W, not leaving the hotel. That's not how I travel, but if it's how YOU do, well, it's hard to do better than the W. read more

Totally disappointed. The W is supposed to be one of the top hotels in Austin, and nationally, unfortunately the Austin location did a poor job of representing their standards. The host stand was less than adequately staffed and the individual working was lacking the basic knowledge to function in her position. When she received help it came very late and also lacked the tools to do the job. I'm not sure why the two individuals sitting at an over sized desk in front of the host stand didn't help. We had several issues with our elevator/room cards. When we notified the front desk staff our cards would not operate the elevator they used their own cards and sent us on our way, no apology no follow up. When we got to our room, the cards still didn't work. When we went back down to address the second issue, the front desk said, " yeah, we were afraid that would happen." Like most people trudging up and down elevators with luggage is not how I want to start my stay. Finally, the room smelled musty and the detail cleaning could have been sharper. I will definitely be looking for another hotel my next visit to Austin and will inform friends, family and business peers they should do the same. read more

Bed bugs! The hotel is relatively nice and the staff is extremely friendly. But one thing was scary...bed bugs! The location was fabulous and the decor of the hotel was very modern....but one thing....bed bugs! They need to clean the place and get rid....of bed bugs! read more

Great place. It has an extremely modern feel (like all Ws). The rooms and the hotel Welcome Area accentuates the concrete pillars and construction of the building. The staff from check in, to the bartenders and servers are very friendly, I was remembered by multiple staff members during my 2 night stay. My room was absolutely gorgeous and comfortable. I was so comfortable in the bed that I had trouble sleeping when i went home. The shower is refreshing and accents are great. I walked down to the pool and it look nice, i only wish i had more time to take a swim (or if the pool bar was open). For the high end price of the room, the drinks at Trace (their restaurant and one of 3 bars, which was the only one i went to) are quite reasonable. I had lunch at Trace and it was quite delicious. They have a nice patio outside Trace with comfortable seating so you can enjoy Austin's weather (it was cool and refreshing during my stay in mid-October) and people watch. If I deserve to pamper myself with a great stay in Austin again, i will be back. read more

The W hotel can be summarized with the following bullets: - Form over function - Nonsensical design - Meh cuisine - Overpriced & crude trendarama Although the room is spacious, the actual usable space is very limited due to highly impractical and somewhat bizarre design points. Much of the space is wasted for what I can only describe as failed attempts at artistry while at the same time key utilities such as a dresser is conspicuously missing. A tiny closet with baskets, presumably to compensate for lack of a proper dresser, is provided. Another inexplicably bad aspect of the room is the electrical wiring (yes, really). There is a bright ceiling lamp over the snack bar which shines onto the bed. This lamp can only be turned off via the "master switch" located next to the entry door (I confirmed this with the front desk). This alone would not be so bad except that the master switch also toggles the bathroom lights, located on the opposite side of the room (sigh). Thus, when going to the bathroom (at night for example), you must first flip on the master, which in turn floods the bed with unwanted light (much to the chagrin of my woken wife). This would be unacceptable for any hotel, but especially so for a premium one. The hotel restaurant Trace offered very run of the mill, utterly unexciting fare. I will do a separate more detailed critique on Trace in another review. Additionally, the ambiance is somewhat coarse. For instance, drunkards loudly roam the halls half passed 2 AM shouting profanities at top volume. Douches and trend seekers prowl the W bar seen, reclining on gaudy furniture. Overall I was completely unimpressed with the W as a hotel. All I can conclude is that its popularity is rooted in the boorish faddism it cultivates. I give one star for clean sheets and other adequacies. read more

Typical W. Sleek space. Great location. Helpful service that's maybe still a bit over eager at times during its first week open. Excellent, large fitness center. "Spectacular" rooms are good for couples, but the shower arrangement would be pretty awkward if you were splitting the room with a co-worker or even just a buddy. Update: 2am false evacuation alarm with repeating buzzer and PA announcements running 5 minutes = minus 1 star. Updated Update: False alarm buzzer and announcement now 15 minutes strong and counting. Free night for everyone? 20 minutes ... Attention! Attention! There is an emergency in this area. While we are investigating this alarm, please calmly exit the building using the nearest exit or stairwell. Do not use the elevators. Attencion! Attencion! Tenemos una emergencia en esta area. .... Final (I hope) tally = ~33 minutes. Rough. At least during the middle of this fiasco they graciously granted my late checkout request. Will be surprised if tonite isn't free for everyone after this. read more

Went to the Wet Deck for a girls pool day! We went on a Thursday from 11-5. It was not crowded maybe 20 people in and out all day. We had so much fun relaxing by the pool with delicious cocktails. The atmosphere is beautiful and relaxed. The service was great and exactly what you expect from the W Hotel. The day pass entry to pool was $15, cocktails were $13 and up by the glass or you could buy pitchers. We only had one appetizer of chips, guacamole and salsa which was perfect to share between the four of us. The wet deck is perfect for a day date during the week, girls day, bachelor/bachelorette party or just perfect to relax by yourself. We will definitely be back for a lounge day at the pool. read more

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The W pool staff are amazing!! I held my birthday there, rented a cabana, and had over 30 people attend. They were incredibly accommodating to our large group and so easy to work with! Shoutout to employees Jesse, Hunter, David, and Nick! Thanks for making my birthday so special! We'll definitely be having more celebrations at the pool!! read more

I'm a huge W fan. My goal is to stay at all the Ws all over the world. The W in Austin is centrally located near 6th street where all the bars/restaurants are. We stayed here for 5 nights to give us time to roam and explore Austin. The front desk service is impeccable as always. We were upgraded to a king room with my gold status (which also gives you free bottles of Fuji waters). Our room had a beautiful view of the river and it was very spacious. The lobby has its infamous living room bar, but 2 more other rooms - one that's wall to ceiling lined with books and records and another one that more DJ clubby like. Drinks are delicious and the fries that we got as munchies were also tasty. We were there during happy hour and scored a good deal. The gym is beautiful and huge. Floor to ceiling windows so you can see the outside world while you're on your treadmill. Hardly anyone else was in the gym when I was there and I noticed that they had a yoga room as well, but there are currently no classes on the schedule. You can book a private if you want. To get to the gym, you have to go through the spa, which I was a bit disappointed about because it's NOT a bliss spa. Do not fear - they do use all the Bliss products in the rooms. =) Took 1 star off for the non-Bliss spa and that when we left the room late and asked for it to be serviced, it never happened. Wifi is only free in the lobby. It's $15/day if you want access in your room. They have the Acura experience here as well, so they drove us on the other side of the bridge for some shopping and to dinner one night! Thanks W! read more

Just recently had a 1 night stay-cation. The experience was generally positive - the staff was nice and the view from the room wasn't bad at all. The location is great and the decor of the hotel is generally very pleasant. With that said, I had issues with how our room was serviced before our arrival. The sheets actually had spec's of blood all over them which completely grossed us out. And not that it mattered - but the card you're supposed to use to order breakfast with was already filled out from the previous occupant. I even had to call to get the price list for the munchie bar which the host suggested was in the room - but wasn't there. These are all little details that can be easily remedied but something you definitely expect to be taken care of considering the price they charge. read more

The W hotel has mastered it. We have needed something like this in Austin for so long. It is beautiful. Fantastic decor. Staff is incredibly well trained and kind. The 4 different bar themes just work and its a fantastic place to network and make business connects. I spend a lot of happy hours there just catching up with business connects and making new ones. I have not been in a hotel room yet but I am sure they are legit. Be warned the drinks are not cheap here. I have had a glass of house red wine and it was $11. Your paying for the experience and the experience is quite rich. read more

Love the space. Love the succulent gardens everywhere. Love the lighting. Love the showers. Love the bed - so comfy. Love almost everything about this hotel. Hate hate hate that this is where all of the hipsters within a 100 mile radius come on the weekends to sport their stingy brims and low hanging plaid shorts. Can someone please find these people a new home so I can enjoy my cocktail without another episode of "Invasion of the Hipster Revival Pt. Austin"? read more

Janell is amazing!! Always a joy to see her at the front desk whenever my BF and I travel to The W in Austin. She really makes the experience memorable! Beautiful property, great location; easy walking distance to whatever you need. read more