I had the pleasure of staying on 11311 Lisbon Dr…read more a beautiful home with luxurious rooms and accommodations. remarkably maintained and a quiet neighborhood. thank you Victor!

My wife and I booked this property through VRBO and it is managed, rather poorly, by Elite Vacation…read moreRentals. The property is the Strawberry Cabin - Fire Pit, Fireplace & Pets on VRBO and AirBNB. I fully expect to get trashed for leaving this review as Brenden Hesser attempted to intimidate and he threatened me when I told him I was looking forward to sharing my experience. While this is a cute home, it is not what is advertised and it is not being well maintained. The fireplace never worked correctly and this is you main heat when it's cold (it is a gas fireplace) when the handyman came out to "fix" it, he told me the reason there is no flame is because the glass of the fireplace is filthy on the inside and, unfortunately, there was no way for me to access this to clean it and he did not. The TV didn't work and needed service by the handyman. The cabin is also not remote like the description suggests. The location is nice, it's just not what is in the description. It is a nice sub-division not a remote getaway in the woods. We were also without water for about 2 hours on our second day. The handyman said they have been servicing the water throughout the development all week but no one thought to tell me that prior to booking. The towels also smelled so badly that I had to wash them prior to using them. I plan on reporting this to VRBO and other agencies to hold Hesser accountable and make sure people know what they buy. Realtors in AZ are held to a higher standard. I am thankful Visa protects my purchase. Now I suppose I wait for the promised retaliation.

My daughter took me on a mini trip and this is where we went. The only issue was we had no hot…read morewater for 1 1/2 days and we were staying there for three days. They accommodated us by giving a 20% off the pool bar. Other than that, everything was amazing I was truly amazed that the view from the balcony the people that worked there were very friendly. The place was very clean. I had no complaints.

Room reservations are not guaranteed. They will change your rooms at check-in regardless of what…read moreyou specifically reserved. Dishonest. They will charge more than your confirmation. Appliances are old and don't work, specifically fridge and freezer. No repair or accommodation. Their taxi service may extort you for hundreds $$ USD and involve police if you refuse to withdraw from an ATM.

UPDATE - AUGUST 2025 (TWO YEARS LATER):…read more DO NOT STAY HERE. DO NOT TRUST THIS HOTEL. I stayed here from June 26-29, 2023 while doing training at Aspen Dental. On my last night I woke up with a BED BUG BITE ON MY HAND, pulled up the sheets, and found BLOOD SPOTS ON THE MATTRESS. I went straight to the front desk. The clerk brushed me off, rushed me along, and never moved me to another room. They "cleaned it" like it was nothing. NO MATTRESS ENCASEMENTS. NO PROPER INSPECTION. ZERO ACCOUNTABILITY. That negligence followed me home. Within months I had a FULL BED BUG INFESTATION IN MY OWN HOUSE. Thousands of dollars gone. Countless sleepless nights. Two years later, I am STILL dealing with the fallout of this stay. And here's the kicker: I am NOT the only one. This hotel has a PUBLIC HISTORY of bed bugs: * Sarin T. (4 years ago): "BED BUG ALERT - live verified bed bug in the box spring, hotel refused liability." * Joseph B. (4 years ago): "BED BUG ALERT - woke up with 10+ bites overnight, management brushed it off." Now my case in 2023. Same story. Same property. SAME COVER-UP. This is a pattern of negligence, not a mistake. And shame on ASPEN DENTAL for knowingly putting trainees in this dump. If you value your health, your sanity, and your home: STAY FAR AWAY FROM THIS HOTEL. Bed bugs don't just ruin your night. They follow you home and can ruin YEARS of your life.

My wife and I have been loyal Hilton customers for many years, and this was the first time we have…read moreever experienced such poor treatment at a Hilton property. We were traveling from Kentucky to California and had a reservation at Homewood Suites by Hilton Phoenix/Chandler. Unfortunately, our vehicle suffered a major engine failure during the trip, leaving us stranded and unable to continue our travel plans. As a result, we needed to extend our stay. I called the hotel to request an extension and spoke with Assistant Manager Mariana Tumalle. I explained that I could not be physically present because I was dealing with the vehicle breakdown. The hotel already had my reservation, payment information, and card details on file through my booking. Despite this, Ms. Tumalle repeatedly refused to assist us over the phone and insisted that I had to be present in person. My wife was listed on the reservation and was physically at the hotel. She offered to use her own credit card to extend the stay, yet Ms. Tumalle still refused to help. What made the situation even more upsetting was that our son, who has autism, was experiencing a severe crisis at the time. We explained our circumstances and she could clearly see our child's distress, but she showed no empathy, compassion, or willingness to help. My wife then asked if a late checkout could be granted simply as a courtesy so she could calmly gather our belongings while waiting for family assistance with our son. Ms. Tumalle refused, stating that the room was needed and that housekeeping had to clean it. I later called again and spoke with the hotel manager, who was professional, courteous, and understanding. The manager immediately informed me that my wife could extend the reservation. Through a FaceTime call, I provided identification, and the manager confirmed there was no issue with extending our stay. This clearly demonstrated that the situation could have been resolved all along. By that point, however, my wife felt uncomfortable, embarrassed, and unwelcome due to the way she had been treated. Given the stress of our son's condition and the lack of basic customer service from Ms. Tumalle, we decided to leave the hotel. To be clear, we understand that a late checkout is not guaranteed and is provided at the hotel's discretion. Our complaint is not about being denied a favor. Our complaint is about the disrespectful, dismissive, and insensitive manner in which we were treated during a difficult family situation involving a child with a disability. The hotel manager handled the matter professionally and deserves recognition for her excellent customer service. Unfortunately, Assistant Manager Mariana Tumalle displayed behavior that was rude, condescending, and completely inconsistent with the level of hospitality we have come to expect from Hilton. Customer service should always be a priority in the hospitality industry. Guests should never be made to feel like a burden, especially when facing unexpected hardships. I sincerely hope ownership and management review this incident and take appropriate action so that no other family has to experience the same treatment. Based solely on our interaction with Assistant Manager Mariana Tumalle, this was one of the most disappointing customer service experiences we have ever had at a Hilton property.

I was going to wait for my photos back from my wedding to write this review, but I can't take it…read moreanymore! I got married at Modern Farm in March, and it was an incredible experience. If you're considering getting married here, do it! You will not regret it. First, the venue is just beautiful. There's a big white barn with concrete floors (and air conditioning!), which is where we had our ceremony. Plenty of bathrooms, gorgeous bride and grooms quarters. The lawn is huge and green and lovely, and lined with mature trees. It was 90 degrees on my wedding day but it was perfectly comfortable on the property thanks to all the shade from the trees. Parking is limited on site, but there are side streets to park down. The DoubleTree nearby provides a free shuttle. We had 100 or so guests and didn't have any problems. We encouraged carpooling, provided parking maps with Sean's help, and told guests not to block driveways or park too close to stop signs. It's in a residential area, so be mindful of the neighbors. Ok, second, Sean was an incredible host. Having our wedding there felt like having it at a friend's house. Sean was so easy-going and opened the property to us so many times to let us scheme and meet with vendors (many of whom were recommendations from Sean and were outstanding!) On the morning of our wedding, we had a couple acrylic signs that we had made that weren't working with the easels that we brought. Sean said no problem, grabbed some wood, cut it, routed out the middle, and MADE US STANDS for the signs that were absolutely perfect. Can you believe? He's such a good guy, and it's things like that that really make you feel like you're in the right place. Thanks again, Sean and family!

So let me start out by saying it is a very nice space. But there was a HUGE lack of…read moreprofessionalism. We decided against using this venue even though it would of been nice for our wedding. So I emailed them from the "contact us" section on their website asking to view the property then received a response the next day and after a few emails back and forth we scheduled an appointment even though brief. I was told to text them a reminder. So after texting them a reminder on the day of, no response, then later I sent another text while on the way. They called me and told me they have no memory of scheduling my appointment but that they were up the street and would come meet me there. Then told me to just look around myself and call if I have questions. So my fiancé and I were just walking around the venue alone not knowing what's what. We felt like our wedding or business wasn't even important. We get they're probably busy and deal with a ton of people but just a big lack of respect. A wedding is a special time to a couple they want to feel like it's special and not a burden.

Don't get me wrong, the home in phoenix was super cute. BUT when it's 90 degrees outside and the…read morehouse is hotter than it is out there, it's not worth the money. I think maybe air bnbs in Arizona should require AC? Idk if that's just me. She treated our group like we didn't know how to operate a very simple thermostat. So much that it took her hours of telling us how to use it, that it was too late for a technician to come. It was so hot, we had to be outside. We had 10 people. 1 was pregnant, and 4 more of us were not drinking. She tried to charge $1,000 for a noise complaint that was never made. Which she says that her neighbor took "multiple videos and photos" of our "house party" of girls in the pool with bikinis on! She never sent the actual video that we can listen to. Just a screenshot. But that pretty creepy of the neighbor to take videos of girls in the pool. So maybe don't use the pool if you stay at her house in phoenix. . Besides that, going back to the house being 86 DEGREES and her not caring or being apologetic at all. It was finally fixed 6:30 pm on Saturday, but it probably took until 8pm to cool from 86 degrees to 73. Not once were we rude to her. We could've been under these circumstances. Sorry your ego is fragile and you're unable to take constructive criticism. A woman of your age, I would expect a bit more professionalism and maturity. House is cute tho! Good job decorating! PS. We don't need your money. Your house with no ac just wasn't worth it. But thanks for the feedback. A budget in or hostel would've probably had better service and AC. This isn't "retaliation" for money. Just standing up for my friends and letting everyone know you're a pathological liar when we have every screen shot and video proof of everything.

Ellie is the most unprofessional business owner I have ever come in contact with. The beginning of…read moreour stay was okay, not great, but okay. We arrived in late April to a home in Phoenix Arizona that had no working AC. The issue was brought up to Ellie at around 6pm on a Friday. It wasn't until 6:30pm on SATURDAY that we got AC. She argued back and forth for the first two hours asking us the same question "Did you try adjusting the AC?" We spent 60% of our stay (yes, 60%) with no air conditioning. After asking for some sort of partial refund or even FANS, we were not given either. After spending close to $2000 for a two night stay, we requested a partial refund which was denied immediately. Ellie then starts to send VERY unprofessional messages to our group after we left an HOENST review. She lies to Airbnb stating that we were comfortable in the home and that it "wasn't that hot" Try setting your house to 86° in the middle of the day in Arizona and tell me how comfortable you are Ellie. She then writes a review stating that we had a "large shouting party after hours". She was aware this was a bachelorette party, we were all inside by 9:45pm (Quiet hours is 10pm) and we didn't even fill the max occupancy of the home. After we requested a refund, Ellie decides to request $1000 in damages for being noisy BEFORE QUIET HOURS and lies and states it was after hours. I'm sorry but paying for a home we couldn't use for 60% of our stay Is not okay. I hope you learn some hospitality and customer service skills or this business isn't going to make it very far.

From start to finish, I received excellent customer service. My refund was paid in full.read more

Do not think about even going with them! They just…read moreovercharge, mismanage the property and should be straight get out of business. They have stolen money for me by repeating charges on my statements.