This company is terrible. We rented a house that had safety issues and they couldn't care less…read moreabout my family's concerns. They claim it's typical wear and tear but they don't advertise the house stating wear and tear that will puncture your feet if you try and use the pool. Fine but fix it before more guests rent the house. We left the property after an hour and rented another place so we could enjoy our vacation without worrying about the kids hurting themselves. NEVER Rent from these people.

Disappointing Stay - Would Not Recommend…read more Our experience with this vacation rental, "Live Blissfully," was extremely disappointing and concerning. We arrived at the property around 8:30-9:00 PM on a Friday, only to find that the door code provided did not work. After calling the contact, we were given a new code--which turned out to be the previous guest's code. This was unsettling, as it meant the previous guests still had access to the home during our stay. Upon entering, we were immediately hit with a stale, musty odor reminiscent of an old, poorly maintained property. The house was clearly run down: carpets and some furniture were visibly stained, flooring was scuffed and peeling, baseboards and moldings were chipped, and the overall cleanliness was far below expectations. The home clearly had not been given a proper deep clean in some time. Within minutes of settling in, we found two large cockroaches in the kitchen pantry. Over the course of our stay, we encountered a total of four roaches. This was incredibly unpleasant. When I contacted Rebl Rentals to report the situation, I made it very clear that our guests were terrified to even stay in the home due to the roaches and the overall condition of the property. Despite this, their response was that they would "send someone out in the morning." There was no urgency, no empathy--just a dismissive, delayed response to a serious health and comfort issue. Eventually, Rebl Rentals sent out an exterminator who sprayed chemicals inside the house without any warning, which made us feel unsafe and uncomfortable being in a chemically treated environment. When I raised concerns, I was told the roaches probably got in because we "left a door open"--even though we had just arrived and found one dead on the floor. To top it off, after the technician left, we were greeted with a bottle of Raid and a few bags of chips left on the kitchen counter--as if that was an acceptable solution to a roach infestation. It was honestly insulting. The issues didn't end there. Half the house had no hot water, and the main fridge wasn't cold enough to keep drinks chilled. When a technician came to inspect the fridge, they told us it was "working fine" because there was ice in the freezer. But the freezer wasn't the problem--the refrigerator section was clearly not functioning properly and never reached a safe or usable temperature. The included golf club putter was completely bent and unusable, which felt symbolic of the general neglect throughout the property. Then came the final straw. Two days after we checked out, I received an extra charge on my credit card for "fireplace use"--even though we absolutely did not use the indoor wood-burning fireplace. Rebl Rentals sent a photo of ashes in the fireplace, along with a photo of the very clear "Do Not Use" sign posted above it--proof that we followed the rules. We were still accused and denied any resolution. This charge felt not only retaliatory--coming just after I filed complaints and requested a refund--but also fraudulent. It was 90 degrees in the desert; we had no use for a fireplace, and no way of even getting firewood. I requested pre-inspection photos or video proof of us bringing in wood (which we didn't), and received no reply. After our stay, I looked up reviews for this specific property and discovered that many other guests reported the exact same issues: pest problems, unclean conditions, broken appliances, and suspicious charges after checkout. Clearly, Rebl Rentals and the property owner are aware of these problems and continue to do nothing about them. This stay was unacceptable from start to finish. All I want was some sort of compensation and my money returned from the false fireplace charge. The property is misrepresented, poorly maintained, and the customer service was dismissive, accusatory, and unprofessional. I would strongly advise others to avoid "Live Blissfully."

Despicable, you can NOT be a long distance owner, of a vacation rental worth well over a…read more$1.000.000 , and depend, rely, and trust Anessa with this responsibility. I lost returned clients because Anessa did not maintain the home , or do a simple task like purchase white linens for all the bedrooms, fix 2 custom made shades. She neglected my home, and when her bill was received, my assistant immediately paid it. When I flew to Scottsdale. , thinking my home was in good hands. I found my home to be in miserable condition. A $10.000 clock was missing, a police report was filed, and coincidently the clock showed up at Anessa's house, and was returned. All I can say is, be present when and if you employ her. Or better yet learn from my mistakes!

I use Ask Anessa to manage my vacation rental in Scottsdale and I'm continually impressed with the…read morehigh level of service and quality of their work. The cleans of the property are exceptional which is super important since we are aiming for a luxury experience. I've stayed in many vacation rentals as a guest and very few have been as clean as what my property is after Ask Anessa has serviced the home. Their responsiveness level to the guests is always within the hour and they have more than enough experience in this space to know how to solve every guests inquiry. I would highly recommend Ask Anessa if you are looking for someone to take care of your vacation rental in the valley.

I had the pleasure of staying on 11311 Lisbon Dr…read more a beautiful home with luxurious rooms and accommodations. remarkably maintained and a quiet neighborhood. thank you Victor!

My wife and I booked this property through VRBO and it is managed, rather poorly, by Elite Vacation…read moreRentals. The property is the Strawberry Cabin - Fire Pit, Fireplace & Pets on VRBO and AirBNB. I fully expect to get trashed for leaving this review as Brenden Hesser attempted to intimidate and he threatened me when I told him I was looking forward to sharing my experience. While this is a cute home, it is not what is advertised and it is not being well maintained. The fireplace never worked correctly and this is you main heat when it's cold (it is a gas fireplace) when the handyman came out to "fix" it, he told me the reason there is no flame is because the glass of the fireplace is filthy on the inside and, unfortunately, there was no way for me to access this to clean it and he did not. The TV didn't work and needed service by the handyman. The cabin is also not remote like the description suggests. The location is nice, it's just not what is in the description. It is a nice sub-division not a remote getaway in the woods. We were also without water for about 2 hours on our second day. The handyman said they have been servicing the water throughout the development all week but no one thought to tell me that prior to booking. The towels also smelled so badly that I had to wash them prior to using them. I plan on reporting this to VRBO and other agencies to hold Hesser accountable and make sure people know what they buy. Realtors in AZ are held to a higher standard. I am thankful Visa protects my purchase. Now I suppose I wait for the promised retaliation.

Over the last few months, I have interviewed half a dozen vacation management companies in search…read moreof a great parter to manage my property in Old Town Scottsdale. All of the other companies that I had spoken with were experienced and knowledgeable, but nothing about those conversations left me excited about partnering or gave me the confidence that they would manage my property with the level of attention and care that I expected. I felt like my house would just be one of the thousands of other properties they manage across the county. They cared more about getting the sale than working with me to develop a tailored strategy for my home. I set up a call with Ellie (Owner) to hear what she had to say and learn more about her approach to luxury vacation rental management. It immediately became clear to me that Ellie knows exactly what it takes to not just do well in a competitive market such as Scottsdale...but how to excel and produce extraordinary results. Ellie provided guidance and what it would take to get my home to appear in the top search results, generate the highest possible nightly rates, provide a full service luxury experience to guests, top reviews, and a management team to support the entire operation so that I can be a completely hands off owner. She backed up everything she said producing reports with 24 months of property performance on all of HomeSlice's existing properties. I not only hired HomeSlice to manage my property, I hired Ellie to do the entire interior design and I am SO happy I did. Her design was incredible and she put 100% of everything I needed for the home in my shopping cart...only thing I had to do was make click "buy". The #1 thing I learned during this entire experience was to not go looking to hire a property management company....look for a partner you trust and one that will produce results. I found that in Ellie and her team at HomeSlice.

Don't get me wrong, the home in phoenix was super cute. BUT when it's 90 degrees outside and the…read morehouse is hotter than it is out there, it's not worth the money. I think maybe air bnbs in Arizona should require AC? Idk if that's just me. She treated our group like we didn't know how to operate a very simple thermostat. So much that it took her hours of telling us how to use it, that it was too late for a technician to come. It was so hot, we had to be outside. We had 10 people. 1 was pregnant, and 4 more of us were not drinking. She tried to charge $1,000 for a noise complaint that was never made. Which she says that her neighbor took "multiple videos and photos" of our "house party" of girls in the pool with bikinis on! She never sent the actual video that we can listen to. Just a screenshot. But that pretty creepy of the neighbor to take videos of girls in the pool. So maybe don't use the pool if you stay at her house in phoenix. . Besides that, going back to the house being 86 DEGREES and her not caring or being apologetic at all. It was finally fixed 6:30 pm on Saturday, but it probably took until 8pm to cool from 86 degrees to 73. Not once were we rude to her. We could've been under these circumstances. Sorry your ego is fragile and you're unable to take constructive criticism. A woman of your age, I would expect a bit more professionalism and maturity. House is cute tho! Good job decorating! PS. We don't need your money. Your house with no ac just wasn't worth it. But thanks for the feedback. A budget in or hostel would've probably had better service and AC. This isn't "retaliation" for money. Just standing up for my friends and letting everyone know you're a pathological liar when we have every screen shot and video proof of everything.

Ion Property Management is a great company! They know exactly how to do the best job and are very…read morequick to take care of your home the right way! Nick & Ashley are awesome and really know their stuff! I highly recommend using Ion!

Do not think about even going with them! They just…read moreovercharge, mismanage the property and should be straight get out of business. They have stolen money for me by repeating charges on my statements.

Unfortunately, my husband and I had the furthest thing from a five star experience with Cynthia…read more(Cindy). I'm at her at a property near the Biltmore that she has the property manager for, and she was accommodating as I was running late from a work meeting, which I appreciated. From the get-go, she was not friendly or pleasant at all, but honestly, that wasn't a big deal because I knew we wouldn't be interacting that frequently once the lease was executed. After applying for the property, she spoke with our references and immediately sent us a lease to sign. On that lease, the security deposit was more than what she told us, there was no outline of the utilities breakdown, a weird section calling out my husband's employment. We asked for clarity to which she responded "we will not be responding." And then she never answered a call, email or text again. Completely inappropriate and unprofessional.

I would give this business and the owner Cindy Stockwell a zero. She is rude, extremely difficult…read moreto communicate with, and very dishonest. I rented a house from her for 3 years in Ahwatukee. I paid my rent on time every month. I took very good care of this house. I took care of it as if it were my own. I paid for many repairs. A new screen door that My dog had broke. Which i left in the garage. I had a painter come and fix all walls where there were scratches and damage. She charged me to repair. There was a shelf in the fridge broken and a handle to one kitchen cabinet broken upon my departure. Cindy Stockwell deducted over $1400.00 from my deposit. This was completely dishonest and excessive. She charged for cleaning of curtains because they had dog hair on them. Well when you allow 2 dogs to reside, sometimes there is dog hair after 3 ys. she charged for the screen. She said a cabinet in the bathroom was broke....this was a blatant lie. She said paint needed touching up. The house needed to be painted when i moved in which I have pictures of. She kept a $300.00 cleaning fee which i agreed to but that was not enough for her. I warn anyone who considers renting from her. not to. Really sad that people like her continue get away with this conduct. A real shame. Pls do not ever rent from her. You will be sorry like me. I have many witness to how the home was left including pictures and receipts but she would not even answer me when I contacted her and called out on this. Beware or you will be sorry!

Negligent management team. They Do NOT respond to issues or rectify problems. They don't really…read morehave the know how or care to manage properties effectively or courteously.