Room reservations are not guaranteed. They will change your rooms at check-in regardless of what…read moreyou specifically reserved. Dishonest. They will charge more than your confirmation. Appliances are old and don't work, specifically fridge and freezer. No repair or accommodation. Their taxi service may extort you for hundreds $$ USD and involve police if you refuse to withdraw from an ATM.

Really bad service! Our reservation was from Friday 8/1 to…read moreMonday 8/4 9 persons Tried Phase 3 Barcelona this time, room K406. -First night Water pressure was really bad Friday night, then no water after 11pm. No one showered after beach and pool for hours. Woke up around 6am Saturday and water was back. Went to talk to customer service aboutthe water issue (Yadira, was great, very nice and understanding). She couldn't do much but will pass on to supervisor Teresa. Once Teresa there, I went back to customer service office. She of course said "no other unit reported water being out all night in same building". I'm sorry but thats not service. After a bit back and forth, she ended up giving us another unit in Phase 2 Coronado, room F803. -2nd night, During reservation over phone, we paid additional $35 per day for 9th person, single rolling bed. That was in the room at Phase 3 when we showed up. When we moved to Phase 2 due to water issue, we were told bed would be delivered later during the day. We went out to beach and pool all day, came back between 9-10pm. Bed was never delivered. We messaged customer service via WhatsApp, they were not able to resolve anything and at 11pm stopped responding even though conversation was not done. At midnight, I'm back in front desk in person, Francisco was very nice and said everyone is gone but he'll check himself if bed was still in Barcelona room and he would get someone to deliver to me...at 1am he send me a message on WhatsApp from his personal number saying bed was not there and that all equipment room its locked overnight and there's nothing he can do. He apologized. My son slept on the floor on Saturday! Next morning, I go in person and talk directly with Teresa...she says "Our service chat stops working at 11pm, they leave, that was our fault, I just focus on your room transfer and I didn't remember the extra bed". That's all she said, nothing else. To a small group or a couple it may be not a big deal...we were 9 in a 3 rooms, 3 restrooms with 2 coolers full of food and snacks for the 5 teenagers. It was a hassle to unpack, pack and unpack again! Having to go and spend part of my vacations in customer service office all to get a low caring attitude from supervisor was just not okay, very dissatisfied this time around. The only thing that they did waived, when checking out Monday I asked for extra hour via WhatsApp...the first reply said it would be $150 for the hour. I replied asking them to check with Teresa or Yadira and they replied by saying it will be waived due to all the inconveniences. Lol Wife and kids loved our first visit so much that we told family. We come back less than a month later and way too many inconveniences. I'm not sure we'll be staying here again, we will check other resorts along the beach.

DO NOT STAY HERE!!!! We were awoken at 3 am to bed begs on the bed and when we check found evidence…read moreof them all over the sheets and in the pillow case. It was 3 am in the morning, the receptionist was nonchalant and unapologetic about the situation. We were not going to swap rooms due to the unsanitary situation to so we checked out and had to start our trip home early to sanitize and isolate our belongings. Because it was 3AM Janelle stated that she couldn't do anything and we would have to wait for Mr. Carlos Zavala to call. He never called so I reached out to. Mr. Zavala and he claimed that he had someone come out and checked the room and couldn't find anything. He also started to insinuate that the rooms headboard doesn't match their records when clearly we checked in to room 308 and had photos of our experience. Do not stay here unless you plan on bringing bed bugs home!! They have no accountability and would rather deny the outbreak rather improve their customer service and room cleanliness. Not worth it.

I probably wouldn't stay here again. There are better hotels in the area for the price…read more Pros: Close to the airport. Ronny, at the front desk, and the other staff are very friendly, professional, and polished. Good, hot water pressure in the shower. The gym is pretty good- water was always stocked, equipment worked, plenty of towels. They have a couple of bikes, free weights, a rower, and other cardio machines. Cons: Proximity to the airport leads to a lot of noise, making it difficult to sleep. They did provide earplugs which didn't help very much. No room service. Responses to messages on the Marriott app are slow. No makeup mirror in the bathroom. Room was uninspiring. There was one small drawer and no other place to unpack. The shower was of dubious cleanliness. Coffee machine in the room was sub-par (W has nespresso for example). Limited toiletry extras. Housekeeping doesn't go the extra mile (for example arranging toiletries for you, restocking lotion, etc).

Over the last few months, I have interviewed half a dozen vacation management companies in search…read moreof a great parter to manage my property in Old Town Scottsdale. All of the other companies that I had spoken with were experienced and knowledgeable, but nothing about those conversations left me excited about partnering or gave me the confidence that they would manage my property with the level of attention and care that I expected. I felt like my house would just be one of the thousands of other properties they manage across the county. They cared more about getting the sale than working with me to develop a tailored strategy for my home. I set up a call with Ellie (Owner) to hear what she had to say and learn more about her approach to luxury vacation rental management. It immediately became clear to me that Ellie knows exactly what it takes to not just do well in a competitive market such as Scottsdale...but how to excel and produce extraordinary results. Ellie provided guidance and what it would take to get my home to appear in the top search results, generate the highest possible nightly rates, provide a full service luxury experience to guests, top reviews, and a management team to support the entire operation so that I can be a completely hands off owner. She backed up everything she said producing reports with 24 months of property performance on all of HomeSlice's existing properties. I not only hired HomeSlice to manage my property, I hired Ellie to do the entire interior design and I am SO happy I did. Her design was incredible and she put 100% of everything I needed for the home in my shopping cart...only thing I had to do was make click "buy". The #1 thing I learned during this entire experience was to not go looking to hire a property management company....look for a partner you trust and one that will produce results. I found that in Ellie and her team at HomeSlice.

Don't get me wrong, the home in phoenix was super cute. BUT when it's 90 degrees outside and the…read morehouse is hotter than it is out there, it's not worth the money. I think maybe air bnbs in Arizona should require AC? Idk if that's just me. She treated our group like we didn't know how to operate a very simple thermostat. So much that it took her hours of telling us how to use it, that it was too late for a technician to come. It was so hot, we had to be outside. We had 10 people. 1 was pregnant, and 4 more of us were not drinking. She tried to charge $1,000 for a noise complaint that was never made. Which she says that her neighbor took "multiple videos and photos" of our "house party" of girls in the pool with bikinis on! She never sent the actual video that we can listen to. Just a screenshot. But that pretty creepy of the neighbor to take videos of girls in the pool. So maybe don't use the pool if you stay at her house in phoenix. . Besides that, going back to the house being 86 DEGREES and her not caring or being apologetic at all. It was finally fixed 6:30 pm on Saturday, but it probably took until 8pm to cool from 86 degrees to 73. Not once were we rude to her. We could've been under these circumstances. Sorry your ego is fragile and you're unable to take constructive criticism. A woman of your age, I would expect a bit more professionalism and maturity. House is cute tho! Good job decorating! PS. We don't need your money. Your house with no ac just wasn't worth it. But thanks for the feedback. A budget in or hostel would've probably had better service and AC. This isn't "retaliation" for money. Just standing up for my friends and letting everyone know you're a pathological liar when we have every screen shot and video proof of everything.

We've been owners for 33 years. And needed to come to Phoenix area for an extended two week day…read more This resort is not up to par with many of the others. First of all, it's not in the very best neighborhood unmarked business complex Overall, the grounds have great potential. However, it doesn't seem like they put much effort into the resort to freshen it up. Externally building seem kind of old and like it needs to be painted. A lot of of the lava rock in the beds are shifting and you can see the landscape fabric. There's a lot of dead Brush and trees. But I will say the pool area is very nice. There are too hot tubs and pool with grills around the area as well. Our room, well I think it still has a furniture from the 90s. Like I said we've been owners for a long time and this is the stuff that I remember when we first started visiting different resorts. Everything's a little bit worn. One of our dining room tables is wobbly. Paint is chipping and peeling, tiles are loose, grout in the corners and flooring seems to be missing. When we arrived, multiple outlets were not working, our phone was not working. The kitchen was dirty and the refrigerator still had crumbs and smudges from the prior renters. The bathroom I had a hair and thick conditioner that was stuck on the walls and hardened. They did come and clean, but they still miss stuff. So I had to do my own cleaning. There's no mop in the room. There are no mops anywhere in any of the rooms and every time I've gone to go get one, they don't have one. You have LVP flooring, world marked by Windom put freaking mops in the rooms. People are going to spill. This unit sleeps for, but we didn't have towels for four only for three. I don't think I would come back to this resort. Unless they do some renovation. They can't help the area, but they can help the grounds. You're near where the Dodgers place spring ball, near ASU, about 25 minutes from Scottsdale. They are hiking trails that surround the area. I don't know if the staff is great and helpful. But I asked for laundry detergent. No one brought it. I offered to go get it. They're like we'll bring it and it never happened. But I happen to see housekeeping across the way so I grabbed two from them. When I ask for information it's sort of nonchalant guest service. The travel and leisure education was misleading. They want to present like it's no pressure but they're giving you misinformation. And I called them out on it. But the "educator" said I just tell you what they tell me. Which to me was not a good answer like you need to understand what you're telling guest you cannot tell them that it's a free upgrade when you actually mean well the value you get from the benefit of upgrading is going to be like it is a free upgrade. It is not free And they try to argue that the benefits make it seem that way because there's all these other ways of using the credits and all these other perks. Which is fantastic, but I don't want to spend 30 grand to keep me at the same level. to the next level or 40-50k to get me to the next level. Even though if you have that available in your pocket, the number of credits are spent on this resort for two weeks would've gotten me about five weeks elsewhere. Anyways, don't lie that it's a "free upgrade" in January. Anyhow, if you have an option and you need to stay for a day or two this place will do, but if you really wanna enjoy a beautiful resort head to the Scottsdale location.

We typically like to stay at WorldMark's across the country but this one was mediocre. The…read moreapartment was ready to stay in but had some problems. The toilets easily clogged. We asked for towels ahead of time but we had to ask for the towels when we got here. The good things are the service was fast and available anytime. The location is great because it is 20 minutes from activities in the surrounding cities.

Steer clear of this rental company. I rented from them and ultimately cancanled due to their…read morecontinuous efforts to upsell services. Shady operation in my opinion.

We have rented a number of luxury Homes, condos and Villas all around the world. Other than the…read more"Cave house" in Grenada, the "On The Rocks" house in Phoenix is the coolest house we have ever seen, much less rented. The house is also immaculately maintained. The quality of the finishes and the upkeep are second to none. Holiday Rentals, the Management company is the most professional, most organized and efficient management company we have ever experienced. The house was spotlessly clean and extremely well stocked. We could have lived there for 2 months and never run out of supplies. We also had 10 people and there were enough towels for several weeks, without doing laundry. Our direct contact was Kyle and he was amazing. He spent the good part of the first afternoon showing us the property and how everything functioned. He also called several times just to check-in and make certain we didn't need anything. He was also extremely responsive. Anytime we called to ask a question he was Jonny on the spot. One time I got his voicemail and I did not leave a message, but within minutes he recognized my number and he called me back. I would absolutely seek out Holiday Rentals and I look forward to visiting the "On The Rocks" house again.

Great Price and Affordable, Great Location and I didnt even mind the 8 day wait to move inread more

I can't even begin to explain how great this property is. From my first communication with Stanley,…read moreuntil the day we checked out, everything was perfect. Stanley and Nicole have a wonderful property and take care of their guests. I have stayed at quite a few VRBO houses and this is by far the best. They exceeded our expectations and accommodated every request we had. Do yourself a favor and stay here, I can guarantee you will not be disappointed.