From start to finish, I received excellent customer service. My refund was paid in full.read more

Do not think about even going with them! They just…read moreovercharge, mismanage the property and should be straight get out of business. They have stolen money for me by repeating charges on my statements.

Steer clear of this rental company. I rented from them and ultimately cancanled due to their…read morecontinuous efforts to upsell services. Shady operation in my opinion.

We have rented a number of luxury Homes, condos and Villas all around the world. Other than the…read more"Cave house" in Grenada, the "On The Rocks" house in Phoenix is the coolest house we have ever seen, much less rented. The house is also immaculately maintained. The quality of the finishes and the upkeep are second to none. Holiday Rentals, the Management company is the most professional, most organized and efficient management company we have ever experienced. The house was spotlessly clean and extremely well stocked. We could have lived there for 2 months and never run out of supplies. We also had 10 people and there were enough towels for several weeks, without doing laundry. Our direct contact was Kyle and he was amazing. He spent the good part of the first afternoon showing us the property and how everything functioned. He also called several times just to check-in and make certain we didn't need anything. He was also extremely responsive. Anytime we called to ask a question he was Jonny on the spot. One time I got his voicemail and I did not leave a message, but within minutes he recognized my number and he called me back. I would absolutely seek out Holiday Rentals and I look forward to visiting the "On The Rocks" house again.

So much fun! The rooms were great, the pool was fun and the staff is really friendly. It is not…read morefancy, but very comfortable. The food and drink is expensive and not great, but it's poolside, so it's perfect. Loved the spa and the gym.

Minding my business while building a business is pretty much my mantra and that keeps me traveling…read moreback to Scottsdale. If you're going to visit Scottsdale during high season, this is your spot. You'll get a very friendly group of staff ready to assist your needs, a well maintained property and spacious rooms, and the perfect location to be central to the most livable city all without the pricey tag of surrounding hotels. Had a work trip and I wasn't needing anything like the Global Ambassador or Phoenician. I wanted clean rooms, kitchen and work space. We booked a two bedroom in Building D and loved it. I would probably request an upstairs unit next time. It's like a private condo, including my heavy foot neighbor upstairs. Plenty of parking, even had a private patio to soak up the gorgeous weather during our visit. Maid service is available daily if you don't put out your do not disturb card. I did notice I couldn't find an iron to steam out my work outfits but shower steam works too. The other odd thing was the small pillows on the king bed. I would prefer kind size pillows for a more comfortable sleep. We didn't have enough time to use the gym or pool but saw several guests getting their vitamin D. There is also a cute little market on site at the lobby if you need meds, wine, snacks. The Splash Bar has your usual offerings if you don't want to explore the restaurant scene. I love being in the Camelback corridor because it's close to my favorite eateries and just a few lights from Fashion Square and Old Town. Having to travel more to my old stomping ground, a good night sleep is a silent power move.

Don't get me wrong, the home in phoenix was super cute. BUT when it's 90 degrees outside and the…read morehouse is hotter than it is out there, it's not worth the money. I think maybe air bnbs in Arizona should require AC? Idk if that's just me. She treated our group like we didn't know how to operate a very simple thermostat. So much that it took her hours of telling us how to use it, that it was too late for a technician to come. It was so hot, we had to be outside. We had 10 people. 1 was pregnant, and 4 more of us were not drinking. She tried to charge $1,000 for a noise complaint that was never made. Which she says that her neighbor took "multiple videos and photos" of our "house party" of girls in the pool with bikinis on! She never sent the actual video that we can listen to. Just a screenshot. But that pretty creepy of the neighbor to take videos of girls in the pool. So maybe don't use the pool if you stay at her house in phoenix. . Besides that, going back to the house being 86 DEGREES and her not caring or being apologetic at all. It was finally fixed 6:30 pm on Saturday, but it probably took until 8pm to cool from 86 degrees to 73. Not once were we rude to her. We could've been under these circumstances. Sorry your ego is fragile and you're unable to take constructive criticism. A woman of your age, I would expect a bit more professionalism and maturity. House is cute tho! Good job decorating! PS. We don't need your money. Your house with no ac just wasn't worth it. But thanks for the feedback. A budget in or hostel would've probably had better service and AC. This isn't "retaliation" for money. Just standing up for my friends and letting everyone know you're a pathological liar when we have every screen shot and video proof of everything.

Ellie is the most unprofessional business owner I have ever come in contact with. The beginning of…read moreour stay was okay, not great, but okay. We arrived in late April to a home in Phoenix Arizona that had no working AC. The issue was brought up to Ellie at around 6pm on a Friday. It wasn't until 6:30pm on SATURDAY that we got AC. She argued back and forth for the first two hours asking us the same question "Did you try adjusting the AC?" We spent 60% of our stay (yes, 60%) with no air conditioning. After asking for some sort of partial refund or even FANS, we were not given either. After spending close to $2000 for a two night stay, we requested a partial refund which was denied immediately. Ellie then starts to send VERY unprofessional messages to our group after we left an HOENST review. She lies to Airbnb stating that we were comfortable in the home and that it "wasn't that hot" Try setting your house to 86° in the middle of the day in Arizona and tell me how comfortable you are Ellie. She then writes a review stating that we had a "large shouting party after hours". She was aware this was a bachelorette party, we were all inside by 9:45pm (Quiet hours is 10pm) and we didn't even fill the max occupancy of the home. After we requested a refund, Ellie decides to request $1000 in damages for being noisy BEFORE QUIET HOURS and lies and states it was after hours. I'm sorry but paying for a home we couldn't use for 60% of our stay Is not okay. I hope you learn some hospitality and customer service skills or this business isn't going to make it very far.

We spent a weekend at the Winery Suites. Great location to Old town Scottsdale. We stayed in the 2…read morebedroom suite and it was amazing. Had everything we needed and felt so much nicer than staying in a typical hotel room. They also partner with Hotel Valley Ho to be able to use their facilities like the pool! Overall just a perfect spot to stay and would recommend to anyone staying in the Old Town area.

Overall this is a beautiful home desperately in need of some TLC. No entry instructions were…read morereceived prior to check-in but Michael met us at the home called Mountainside Manor AKA Clearwater Hills. He did his best and was pleasant while correcting issues but it doesn't change the glaring fact that this home, beautiful as it is, needs attention, not to mention quality control. It was not worth what we paid for it or the anxt it caused upon our arrival for a special getaway. I sent a detailed letter via email to Parsons Villas 2 weeks ago and have had no response.

Such a great space! If you are looking to rent space in Scottsdale for an event or looking for a…read moreluxury experience to stay this company had figured out the magic. I went to an event, Tea Time with Tiara Deahn, and this was one of the available spaces and it was absolutely stunning. There was beautiful pink flowers coming from the ceiling into a wall of foliage. There was space for multiple vendors and a cut patio area that's as used for a dj. Love this idea and had to share!

Wonderful experience here earlier this month. We returned to the Phoenician again after having…read moreenjoyed our stay in the past. The rooms are big and have everything you might need, plus the property overall is lovely--well-manicured lawns with a cactus garden and multiple pools. The staff was friendly and helpful also. Highly recommended.

Stunning luxury hotel within The Phoenecian in Scottsdale. While the main property is nice, The…read moreCanyon Suites are beyond nice. We were on a combination anniversary and Morgan Wallen concert trip. Upon arrival, the staff were friendly, helpful and welcoming. As it was an anniversary trip, they were quick to acknowledge including an in room bottle of champagne, truffles and hand written note. We received our Bonvoy room upgrade to a beautiful suite with separate dining, living and bed rooms. Each well-appointed and current. The suite was a 1.5 bath that was a nice touch. Finally, a balcony had good seating area and views. Fair warning, they are building some free-standing casitas that will one day be part of the hotel. They look like residences and will be real nice when available. Anyway, some have complained about noise but we didn't notice. You just have to look past / over them for the real view. Didn't bother us. The free breakfast in the lobby is a must. Lots of options and everything we tried was great. The views from the patio are remarkable. The Canyon Suites also have their own private pool that is relaxing with great views, cabanas for rent and good food and beverage service. The cabanas were nice, accommodate up to six, have a mini fridge, tv and full bathroom with shower- fancy! My only complaint, which doesn't change my rating is there is a bar in the evening for just a few hours (til sunset?). No worries, head down the hill via walk (5 min), golf cart or car service to the main hotel for those activities. We will be back and wish we never left.

We stayed at their Thomas Road/Hayden Road rental and it was by far the very worse of where we have…read morestayed before. From the time we got there we had garbage in our assigned parking lot. We heard gun shots the first night and 2 days later we saw 5 bullet holes in the building not 20ft from my daughters window. The wifi is very spotty and slow and they started construction from 6.30 am through 10.30 pm. I have a 1 and 5 year old and as it was retiling the floor above it was extremely noisy. We sent pictures to both rental company and the owner of the property "Padzu" and we got no response. The rental company recommended that we book an alternative place but because the owner of this unit did not communicate, the rental company keep double rent after the booking was done. Find any other of the wonderful rental companies in the area ( if you need some ideas just message me). Worse stay EVER!

I just came across my file from when I used this company to rent my properties. In my files I have…read moredocumentation that he doctored agreements and actually rented my condos and charged additional (not agreed upon) fees for more than what he told me he accepted. This of course seems to be fraud... but I'm guessing he counted on it being a hassle to file a complaint. Not to mention the aggravation. And, by now I think the statute of limitations may have run out... I'll have to check. My place was gorgeous when he started renting it, brought in many horrible tenants running my place into the ground due to terrible housekeeping and maintenance. And then as time went on used videos and pictures of my place to market with, yet put tenants in units he owned. I don't know if a property manager is legally allowed to do that, but I do know you have to be or have a licensed broker employed to manage properties and he is/does not. The straw was when a widow contacted me that Ryan would not give her money back when she cancelled due to her husband's death. When I approached him about it, I caught him in several lies, but was able to get her money back to her... that's when I discovered the doctored rental agreements. By then he'd run my place into the ground and was barely renting it anymore. I took my place back, did the needed repairs that had been neglected or improperly repaired by his person and had it booked up quickly. There was no reason it should have sat empty so long with property management representation... but he simply did not have my best interest in mind. I was taken advantage of, lied to, aggravated with lack of follow through and ultimately lost money while he made it. I only wish I had made it a priority to file suit for the damage he did... and at the very least to keep him from doing to other rental owners what he did to me. I would not trust him under any scenario; neither to manage nor to rent from. BEWARE.

I personally had a great experience with the Platinum Experience renting a house in Sedona for 3…read morenights. They were very professional and the instructions on check in and check out were simple . The house was immaculate, beautiful, great value, clean and so very well appointed. I've rented countless homes and have travelled all over the world for business and pleasure. I wouldn't hesitate to use them again to rent another house in Arizona for vacation purposes.

We booked a reservation at a home in Scottsdale, AZ through Vrbo and we have had a horrible…read moreexperience. The house was dirty and not in good condition. We have been in connect with the company multiple times over the past few days since we arrived and have been highly displeased with the staff in responding to our requests in a timely manner. The hot tub that was listed as an amenity does not work and no one has come to fix the hot tub. The capacity for the house is 16 people but there was not enough dishes, cups, silverware, sheets, towels for 10 people. The requests were not accommodated for after 24 hours. We have tried communicating with Leslie but she has not addressed our needs. The layout of the rooms is very poor as well.

I hired Sway BNB for my parents properties. I have had a great expierence so far. After a few…read moremonths Ramin got the properties rolling with bookings. He's stayed on top of it all and assisted when any issues came up so the guests would have a positive experience.

Really professional, responsible, and time saving! I never realized how much money I could make…read moreoff my home using this vacation rental management company. I own a single family home in Scottsdale,AZ that I used to rent long term because I didn't have the time to deal with background checks, key exchanges, all the communication, hiring cleaners, and it wasn't earning enough as a long term rental. Just when I was thinking about selling, a friend of mine told me about Ramin and his team and they've really taken care of everything! They deal with the renters and any issues that may arise and while they get a 20% fee, overall I'm making 3x the money now. Highly recommend using Sway!