Easy quick inside of Ralph's for my registration and the tags came out the machine! Highly…read morerecommend at the front front of the store next to the lottery.

So happy that this one worked for replacing my mom's stolen license. The one in Mission Viejo…read moredidn't work, so I didn't have high expectations. Very pleased to get it done with no line.

I had a wonderful experience getting my two cars registered here! I am in the military and move to…read moreCalifornia from Kentucky. They made the process quick and easy without having me to worry about going to the DMV myself. I would 10 out of 10 recommend this place!

Mayra made it super easy and was helpful all the way through. Definitely recommend for anyone who…read moreis in a rush to get the process done!

Great experience again with Mercedes. I previously bought a GLB from the Laguna Niguel location…read more(same owners as Foothill Ranch) and loved everyone that I encountered at that dealership. This time, it was to buy a GLC for my wife and this location had the one we wanted. As with the other location, everyone was great to work with. Our sales associate, Guram is the best. Very knowledgeable about the e models, zero sales pressure and legitimately worked with us in good faith to make the best deal possible. Ask for him when you go to the dealership, you won't be disappointed. Same experience in finance with Brad. We've purchased many cars and knew we only wanted to add gap insurance to keep out payment at a set price and he didn't try to pressure us into more warranties or anything else. He didn't try explain the additional warranty and service contracts we could purchase but understood that they were not in our budget for this purchase. Honestly, it's just nice to walk away from a dealership feeling good about your experience and your purchase. You just can't go wrong with this location or the one in Laguna Niguel. The Murgado auto group has our business for life as long as they keep operating this way.

DISAPPOINTING EXPERIENCE WITH A DEALERSHIP I TRUSTED…read more I'm writing this because I believe customers deserve to know what happened before choosing Mercedes-Benz of Foothill Ranch for service. I purchased my car from this dealership and have continued to bring my vehicle back to them for service. I have generally had a good relationship with the service department, which is why this experience was particularly disappointing. I brought my car in for its 60,000-mile Service B. I did not initially compare quotes because I had been a loyal customer of this dealership since purchasing the vehicle from them. Based on my previous experiences, I trusted that I was either receiving competitive pricing or that the dealership would work with me if another Mercedes-Benz dealership had a better price. I did not expect to have to shop around to make sure I wasn't being charged substantially more. After the service was already performed, I learned that another authorized Mercedes-Benz dealership -- House of Imports -- had provided me with a written quote for the same 60,000-mile Service B, including the transmission service, for $1,480. Mercedes-Benz of Foothill Ranch initially quoted me $2,344.86. They later reduced the price to $2,100 and then to $1,880, which I appreciated. However, even at the reduced price, I was still being charged approximately $400 more than the other Mercedes-Benz dealership's written quote for the same service. The timing is what makes this especially frustrating. By the time I discovered the substantial price difference, the work had already been performed, leaving me with no practical option but to pay the bill in order to retrieve my vehicle. I brought the discrepancy to the dealership's attention and respectfully asked them to reconsider the price and make a reasonable adjustment. Unfortunately, they declined to match the other Mercedes-Benz dealership's pricing or make any further adjustment. I understand that different dealerships can have different pricing. My issue is not simply that Foothill Ranch charges more. My issue is the magnitude of the difference -- hundreds of dollars for what appears to be the same Mercedes-Benz scheduled maintenance -- combined with the fact that I was a longstanding customer who trusted the dealership enough not to comparison-shop beforehand. Had I known the difference in advance, I obviously would have taken the vehicle to the other Mercedes-Benz dealership. Instead, I relied on a dealership I had trusted for years and was left with the bill after the work had already been completed. I am posting this review in the hope that management will reconsider and do the right thing. I would gladly update this review if Mercedes-Benz of Foothill Ranch chooses to refund the difference or otherwise make this situation right. I am not asking for special treatment. I am asking for fairness and for the loyalty of a longtime customer to mean something. For anyone considering service here, my advice is simple: get the quote in writing and compare it with another Mercedes-Benz dealership BEFORE authorizing the work. I hope management sees this as an opportunity to restore my confidence in a dealership I have supported since purchasing my car from them.

Before I called SoCal vin, I waited in multiple lines at the DMV for a total of six hours and it…read morewas still not the correct paperwork I needed. I called Socal vin and they showed up the same day and finished my inspection very quickly and overall helped guide me through the issues I had. They also taught me things to make sure I wouldn't have problems in the future with new cars. This will be my first call every time I need car paperwork before I ever go to the DMV.

Punctual, friendly, professional, and personable. I'd definitely recommend him to othersread more

This is my 2nd time using them and the second time I have been very pleased with their service. I…read moreneeded to transfer title from my wife's uncle to my son and I as well as reprint the registration sticker and they were able to do it exceptionally quick and for a very reasonable fee. What I thought was going to be a complex headache was finished in less than 15 minutes. I won't hesitate to use them again and highly recommend them for your DMV related issues.

I would give them eight stars if I could!…read more A very honest and professional business, how refreshing! Amanda looked up the registration I was trying to attain a copy of and saw that it was unnecessary because my lease was over before it would come in. There's a lot of companies that would have just charged me the fee and "called it a day". There was a time when businesses operated with the motto "client first, profit second". It's nice to know that there are still businesses around that operate on this gold standard. Thanks VIP!

Rude lady, Worse customer service, I don't recommend this place! Save your money and time!!!read more

Terrible customer service skills .... Every service I asked to about, the owner acted like it was a…read moresevere hardship to perform. Then further talks me into picking her up, so she can do the vin verification and take her back when she is done, because Orange to Santa Ana is to far for her to drive. Okay.... But then she wants to charge me $100 extra for this!!! That was enough for me!! Thanks, I'm going somewhere else. This place is a joke

Carmen helped me register my vehicle, super nice and super friendly…read more Highly recommended her to friends and family

I've been using Carmen for all of my DMV transaction. Not only is she extremely helpful and…read moreattentive she is very friendly and easy to talk too. I have recommended all my friends family to use her service which is night and day different than walking into a DMV.

5 Stars Thank you Kristi…read moreIrvine BMW You continue to exceeded our expectations Your honesty and loyalty is why we continue to only go to Irvine BMW Thank you for having a positive friendly vibe From check in to renting a loaner your help is forever grateful Its hard to trust anyone Thank goodness we found you!

This used to be THE BMW dealership that I loved and supported, which makes this experience…read moreespecially disappointing. I bought and serviced BMWs here because I previously had genuinely positive experiences. In August 2025, my salesperson, Jack, helped source one of the first 2026 BMW X5 xDrive50e vehicles available after I needed a more disability-friendly vehicle following a serious accident. Unfortunately, my later service experience was completely different. Irvine BMW documented safety concerns by December 2025. The December service records my request to check the brakes and my report that the rear hatch would close by itself and almost hit people. I signed that paperwork at the time because I did not understand I could decline or annotate paperwork I believed was inaccurate. My signature was not intended to mean those concerns were successfully diagnosed or repaired, and the copy I received does not document a repair resolving either concern. Months later, the X5 was towed to Irvine BMW after a reported freeway event involving loss of braking or brake power, loss of vehicle power and functionality, and multiple warnings. Irvine BMW later represented that its work was complete, but the event was not conclusively reproduced and, to my knowledge, its cause was not established. While the X5 remained in Irvine BMW custody, BMW App records showed about 22 miles of dealership driving. Irvine BMW acknowledged the mileage and said it was diagnostic driving. I repeatedly requested the specific authorization relied upon for those public-road drives, but I was not provided that record. Irvine BMW also initially characterized the original BMW transportation protection film as aftermarket and later corrected that statement. During custody, the My BMW App showed the high-voltage battery reached about 0 percent. Afterward, I experienced repeated charging interruptions and disconnections. Available battery information also raised concern about possible cell imbalance, which another BMW-owned dealership is evaluating. The release process became another dispute. I had disclosed physical limitations affecting my ability to drive safely and was coordinating the return of the loaner and safe transportation of the X5. At final release on August 14, I reviewed the repair order Irvine BMW presented to me and told the cashier that I could not sign it because I believed it contained inaccuracies. The cashier initially told me she needed signatures and then offered to obtain a manager. Michael Gruber subsequently approached without identifying himself. After he objected to being recorded, I immediately stopped recording. He then confirmed that I did not have to sign the repair order as presented. He proceeded with threatening me that if I wanted the requested records, my lawyers could contact the dealership. I wrote on Irvine BMW's dealership copy that I declined or refused to sign because I believed the repair order contained inaccuracies and placed my signature only next to that refusal notation. I was not permitted to photograph Irvine BMW's copy containing my handwritten notation and limited signature. Since the reported braking and power-loss event remained unresolved, BMW Roadside Assistance ultimately arranged for the X5 to be towed to another authorized BMW-owned dealership for further diagnosis rather than requiring me to drive it. A new repair order was opened addressing the braking and power-loss event, repeated charging interruptions, and the rear tailgate unexpectedly closing near people. What disappoints me most is how different this was from the Irvine BMW I previously trusted. I cannot speak to why the atmosphere changed, and do not want to speculate if there was a change higher up than general management. I can only describe my documented experience. Based on that experience, I would now choose another authorized BMW Center for future diagnosis, maintenance, and repair work. I have preserved the relevant repair orders, emails, texts, BMW App records, BMW Roadside records, and supporting documentation, and may update this review when the ongoing diagnosis is complete.