The ring and diamond themselves are beautiful, but the customer service at Vrai is reason enough not to go with them.
I sent my ring for a resize and minor repair. It sat for two weeks before they even "evaluated" it, and then I was told repairs would take another 8 weeks. This meant I wouldn't have my engagement ring for my engagement party or photos. Even after I begged them to expedite the process and offered to pay more, they couldn't guarantee anything. In the end, it still took 4 weeks, and the ring was shipped the day before my engagement party (too late for me to wear it.) It is still in transit, so I still don't have it back, and I haven't even seen photos to confirm the work was done.
The phone number on their website only goes to voicemail, so there is no way to actually speak with someone. Email replies take 2-3 days, which is especially frustrating when dealing with urgent issues like a repair.
The communication feels like dealing with Amazon customer service, not a company who has the most valuable piece of jewelry I own. When I followed up after waiting days for a reply, I was told to stop because my emails would be sent "to the back of the queue." Extremely upsetting way to treat someone who is in need of help.
My advice: go with a local jeweller who has a reputation to uphold and who you can talk to in person. read more