Disappointing After Giving This Store Multiple Chances The store itself generally appears clean, and I will say that many of the employees I have encountered have been pleasant and helpful. Unfortunately, after giving this location multiple chances, there are too many ongoing issues for me to overlook. I have personally seen moldy bread, moldy vegetables, and even moldy cheese still available for purchase. I have also noticed fruit flies or gnats flying around the produce. Regardless of how clean the store may appear overall, seeing spoiled food and insects around fresh produce makes it very unappealing and difficult to feel comfortable purchasing those items. Customer service is also very inconsistent. While some employees are wonderful, I have encountered rude and unprofessional behavior from certain employees, including management. The pickup service has been another disappointment. I have received substitutions that were completely different from what I ordered, items have been missing, and there have been times when an employee brought my groceries out, loaded them into my trunk, slammed the trunk closed, and simply walked away without saying, "You're all set," "Thank you," or anything at all. A small amount of courtesy goes a long way. I understand that staffing may sometimes be an issue, but customers should still be able to expect fresh food, properly maintained produce areas, reasonable substitutions, and courteous service. I have continued shopping here and given this store plenty of opportunities because I hoped things would improve, but unfortunately, I'm reaching the point where I feel it may be time to take my business elsewhere. I really hope management takes these concerns seriously because this store could be so much better with more attention to food quality, cleanliness around the produce, and consistent customer service. read more

The assistant managers and co-workers seems standoffish especially this middle age lady with glasses for some reason she gave the most judgmental look and side eye for no reason when I wanted to come up to her just to simply ask if they are hiring. But this one security guard with a bun was sweet and helpful to tell me where the bathroom is. read more

Calvin, the sushi chef, makes this Vons a surprising go to for a Salmon Poke roll. I have have had many a grocery sushi and thought Sprouts is the only acceptable place in a pinch but actually the Salmon Poke roll here is way better than any Sprouts roll and is restaurant quality. Fresh, well cut & the seasoning & textures are on hit. Compliments to Chef Calvin! read more

Vons - Salmon Poke a la sushi chef Calvin - Grocery Near Me - Lakewood, California

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First time at this very large Vons in the Lakewood Marketplace. It anchors this strip mall with a large surface parking lot, sharing it with nearby Daiso and Banfield Pet Hospital (and a Rite-Aid which I believe is now closed). With the added space, aisles seemed to be wider than normal, and because it wasn't so busy (and employees weren't restocking) easy to traverse. It absolutely is a must to stock up on food items when on sale, otherwise prices are just high and much better to go to Aldi's. The app works well to identify, and even though we came in the middle of the week sale, all the items that were sharply discounted had plenty of inventory. Ended up spending quite a bit on various meats, knowing that it would freeze well once divided into smaller portions. Also noticed that unlike our closest Vons, much of the personal care products and toiletries were not locked away. read more

Vons - Inside view - Grocery Near Me - Lakewood, California

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I'm always looking for unused items and this Vons sometimes have it. But I can ask to order item if I want to buy it here instead of another store.. read more

I want to thank Vons for sending me $5 to spend during my birthday month. I got milk and frozen entrees. I had one for dinner tonight. read more

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12/10/24 This Vons location used to be Pavilions a while back. Now entirely certain why the change or why Pavilions did not succeed at this location. I have yet to encounter a warm or welcoming experience from staff here. This is perhaps the main reason I shop more at either Ralph's or Sprouts. I was looking for Knorr bouillon & I asked from one of the employees, who seemed to have never heard of Knorr or what bouillon is, when I said maybe where broth or soup would be, she said go to aisle 6. Maybe she is not familiar with the store either. In most major stores, staff customarily "show" you where it is or help you find what you're looking for (like Ralph's & even Sprouts are customer friendly) Not this particular market location. 1/4/25 To be continued.... The Bons App is NOT user friendly either. I was having trouble scanning the U sales/items. The Progresso soups are for $1.47 as a digital coupon. It took quite a bit of time just scanning the barcode of the soups & it states it is not part of the deal...WTH, as I was scanning the actual product or the tag. I gave up & went to the cashier instead. At checkout, Amber, the cashier appeared exasperated as she helped me navigate the App & my transaction. She stated I may have used the deal already or selected the wrong soups. NEITHER!!! I informed her that this was the first time that I utilized this deal and I scanned the correct soup. She must've trusted that I wasn't pulling some scam & rang me up accordingly. This experience was less than favorable with regard to customer service, perhaps I expected more from a major supermarket like Vons. There should be much ease with the App when grocery shopping is an everyday type of chore where ease & convenience should be the appeal or draw. This is probably one of the reasons too that Amazon is at the top of its game while other businesses are struggling & closing down.... read more

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It was the ONLY store chain open on Christmas and it is understandable. The shelves looked like a war zone. Diminished stock items, however, ALL Christmas items are 50% off! Service was great, my only complaint was that the indoor Starbucks was closed. read more

This Vons is gorgeous! The merchandising the product brands! Looks like a pavilion! It's a beaut!

Hunter, Myrna, and Ynette - Please Corporate give them a BONUS in the form of MONEY! They provided me the best service when I desperately needed boxes. Actually, this entire Vons Market is a real VIBE. The men in Produce are very assisting. Thank you read more

Amazing flower service! Rebecca at the floral department help me pick out some flowers for a bouquet and it turned out so cute! read more

Vons - Grocery Near Me - Lakewood, California

Saturday at around 9:30 PM, I was the only customer paying. The cashier, Evelyn, who was wearing a black mask, asked if I needed a bag. I said, "Yes, just one." She then looked at my groceries and asked if I wanted them double-bagged. At that point, it felt like even packing my small order into one bag was a burden, so I told her, "No, I only need one -- I'll do it myself." When she saw the orange juice, she asked if I wanted to leave it out too. I again replied, "I'll do it." She tried to help after I paid, but by then I just packed it myself so she could see it was fast and easy task!! The interaction came across as dismissive and uncomfortable, especially considering I was the only customer there at the time. Negative customer service!! read more

Im leaving This is review based on my sons experience tonight , he is 15 years old and likes Pokémon, this vons has a Pokemon vending machine so he wanted to stop by, he said he was standing there for about 10 minutes and the security guard told him he couldn't just stand there and had to either shop around or leave , so my son went and bought something, he said that as he was walking around he noticed that someone else was also standing there but the security guard just fist pumped him and let him be and also did this with another person for about the 20 minutes my son was in the store, he understands their are rules but why not have the same energy for everyone? Why were they allowed to stand there and my son wasn't? Like I said the rules should apply for everyone not just for the people the security doesn't know apparently read more

5/11/25, Came here to buy a chicken breast thinking that I could save a couple dollars since El Polo Loco across the street is $5.56 per chicken breast, this was a mistake since this mango habanero baked chicken breast totally tasted like chewing rubber, I took only one bite and decided that I would call the store deli to complain about it which I did. The deli girl said that the chicken is all prepackaged shipped to the store although she didn't know if but suspected that the chicken is pumped with antibiotics and hormones which makes it look bigger and taste tough. I told her that I will come back to the store for a refund of the $2.42 that I paid. I won't be buying crap deli foods again. You get what you pay for these days. Try to save a few bucks, get screwed over by the crappy product and the crappy service. read more

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This review is based MAINLY due to the way I was treated at their Pharmacy today. I don't live close to this location and this was my first time buying anything from this location, I went to the Pharmacy area specifically for one item. I found it and went to the Pharmacy counter to pay for it. The middle aged lady looked at me and I asked her, "May I pay for this here"? I knew that I was able to since it was an item from that department. She looked up at me and said, "You can pay for it up front". This is my first impression of this location, they don't want my business or do they appreciate my business. I had problems finding this product, if I didn't need it I would have just left the store. This is my first time there and it will definitely be my last. read more

The store itself is good. The fact that there is NO SECURITY and the amount of THEFT is disturbing! These employees have to watch these thieves walk out everyday! Its not okay!!!' The SO-CALLED guy at the South entrance that has his face buried in his phone at all times and stands there shoukd be fired!!!!! I called out the thief and do did my husband! My husband called out the Security guard, he had nothing to say and went back and stood by the door and continued on his phone! I will NEVER SHOP AT THIS STORE AGAIN! FED UP! read more

3/2/26 update: I want to thank district manager, Robert, for responding back to me so quickly to resolve the matter! I really appreciate the responsiveness and hearing me out! Made the situation a whole lot better and hope this encounter never happens to anyone else ever again! Customers deserve to be treated with respect. Thank you again, Robert! read more

Vons - Manager scalping the machine - Grocery Near Me - Lakewood, California

Today I received exceptional customer service from Joey in the Signature café. I didn't realize the cafe closes around 3pm so there was no one there to make sandwiches. When I explained to Joey that I had driven to this location specifically for a sandwich and asked him if he could make me one, he smiled and said yes. I was so grateful that he took the time to make me a sandwich but beyond that, he really impressed me with his willingness to provide excellent customer service! It's people like Joey who need to be recognized and applauded. Thank you Joey!!! read more

OK, so 90% of the time I go in there there's two lanes open, tonight there were at least 10 people and one and maybe 12 and the other, managers running around and not doing anything not opening another lane, I'm done with the store! read more

Honestly when I go here no one messes with me and I like their food selection and the self checkout as well as the big store so I'll give them the 5 stars cuz it's so chill. Went here yesterday and got some veggies and fruit and did self check out and they are chill. No complaints. I charged my Tesla across the street. read more

Vons - Grocery Near Me - Lakewood, California

This is my home grocery store. Twice this week I have come and both times there have been looters that have left the store with large amount of groceries without paying. It just happened again at approx 7:33 PM on 10/13. Interestingly enough if you check the camera you will see security in bakery area no where near the exit. Although it's not Vons fault that looters do these things, please position security at the exit since they are already being paid. I do not want me or my children continually witnessing theft. The other time was someone in a white Kia parked in front with no plates. read more

I've really grown to like this location. It's on the way home from my gym so it's a convenient stop for me. It's large and really nice inside. Vons also has some great "$5 Friday Deals" every week. Be sure to check them out! read more

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This is a serious concern, not just for Vons, but for our whole community. On April 10th, I was shopping at this location with my mom and young daughter when we witnessed two teenagers openly shoplifting--filling backpacks with bottles of alcohol and stuffing other items into their pockets. But what shocked us more than their boldness was the response from store staff: nothing. My mom told the on-duty security guard, who just shrugged and said she had just clocked in. I informed a clerk, who explained they're not allowed to confront shoplifters or they could lose their jobs. There was no urgency, no real concern--just a quiet acceptance that this is how things are now. I'm not blaming individual employees. They're working under policies that discourage them from intervening. But that policy creates a culture of apathy, and it puts everyone at risk--including the teens themselves. What happens when they leave with alcohol and drive off, or supply it to others? This is about more than shoplifting--it's about safety, responsibility, and accountability. This reflects directly on the leadership of Vons and its parent company, Albertsons--including incoming CEO Susan Morris and Vons Division President Gary Rocheleau. I've sent letters to their offices hoping for a serious response. But it's not just their job to care--it's ours too as a community. As customers, parents, and neighbors, we shouldn't just shrug and move on. If we want change, we need to speak up--write, email, raise awareness, and get local authorities and media involved when necessary. We've decided not to return to this location for the time being. Our safety and dignity as paying customers--and as members of this community--should matter. I truly hope this store and corporate leadership take this seriously. read more

I first and foremost want to give the 5 stars for Janifer. She always goes out of her way to help her customers. If she isn't at the register by the door then I don't really want to shop. I drive 10 miles to go to this store, just because of her. She is an asset to Vons. It really makes me mad when I see other employees standing around the self check or service desk just talking and totally ignoring customers. Even the store manager does this! She looked at me and kept talking and laughing while I waited for her. I think she's gone from there now, so bye! read more

Here's a super genius idea if you are going to sell parfaits or even small cakes Have spoons and forks READILY available. Having your customers walking all over the place in search of one is beyond annoying! Unacceptable! read more

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Bought today frying chicken $9.99 here , ate found no cooked still raw chicken please see pictures and need $9.99 refund I got receipt and raw chicken pictures . Please refund my money , read more

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We have shopped at this particular Vons for years--no problems. But my husband went to return a tub of unopened Romano that was recently bought, and not past the expiration date because it had mold in it. The CUSTOMER SERVICE staff couldn't be bothered. They dismissed him to a cashier--who had a long line of customers--who dismissed him to the end of that line--so my husband left. Angrily. I have returned things at the customer service desk before with NO PROBLEMS like this. The dismissive nature of the staff is pretty troubling in this instance, because my husband is a pretty even keeled guy in general. What is the customer service desk for?????? If the store can't man it, and if the staff can't be bothered to the point of shuffling it off to a cashier with a LONG LINE of customers, well that's not customer service. It's bad management. read more

I'm extremely concerned about the bagging practices at this store. Raw meat was placed in the same bag as cucumbers and imitation crab meat--items often consumed raw. This is an absolute health hazard, especially considering there was a cucumber recall due to salmonella contamination just two weeks ago. Raw meat should always be bagged separately to prevent cross-contamination. I've reported this issue multiple times (as it has occurred more than once for me): on their website, in-store, and over the phone, yet it continues to intermittently happen. I truly hope no one gets sick because of this negligence. This is a serious issue, and the store management needs to take it seriously before someone's health is harmed. read more

Made an order online for delivery the person didn't deliver my order took it back to the store. I requested a full refund they said it would take 7 days. I still haven't received my refund. I'm uninstalling the app, will never order from Vons again. read more

It is Saturday. A hot Saturday where people are ordering from the deli yet the is only one person working at 3:20 pm. These companies are so low staffed on busy days and there is nothing I can do about it but complain about it in yelp. read more

I've been coming to this store for years and was racially profiled during self checkout today. A security guard randomly came up and asked if the empty cart I was standing next to was mine. I said yes multiple times and pulled it closer indicating that I still needed it. It took him a while to let it go and walk away. I've never stolen anything in my life. Vons please do better. read more

The supervisor on site named Sage was very rude, confrontational and an embarrassment to this store. I was appalled at his demeanor and approach with me as a customer. I also noticed he had another bad review a yr ago on Yelp! Yet he's still there...... better customer service training is needed in basic people skills. Sage should not be a supervisor, he shouldn't even be working with people! Do better Vons, your 15+ yrs customers deserve kindness as it goes a long way. read more

Janifer always rude everytime I come in here. Her customer service is crap. She seems to always have bad days

I don't have problems shopping here but I see that it could do better in terms of cleanliness especially with the refrigerated items. They do have variety of items and all your everyday needs. Self check out is my usual go to as I usually will shop here if I've forgotten an item from my usual big trip to Sam's. read more

Vons - Goya flavors - Grocery Near Me - Lakewood, California

Hot food items and deli is definitely interesting but it seems that they have been mixing items up and end up overcharging customers.

today 8/21 i went to vons to get some ready meals that are on sale buy 2 get 1 free (i got 3 from albertsons off del amo and clark last week with excellent service). the one that i wanted expires today so i went to the deli department to ask for a fresh one (did the same thing last week at albertsons with no problem). i was told that i needed to talk to the mgr peter. the associate went and asked peter (meat-deli mgr) and he said no that he was busy. i asked to speak with him and explained that albertsons made a fresh one with no problem seeing how i won't be eating it today or tomorrow. peter came out (attitude) and told me no that he was busy stocking shelves (not helping customers but stocking). i explained albertsons gladly made fresh ones last week with no problem or attitude. peter said i would have to wait until he was finished stocking shelves 20+ minutes and then he would make me a fresh one but it would take time because he has to get the ingredients. i'm confused why the nice helpful associate at albertsons stopped stocking and happily made fresh ones but not peter serious attitude and stocking shelves comes before helping at customer who is at the store spending $$$ right now. this isn't my 1st, 2nd or 3rd interaction with peter. he is always rude and when you ask him something its always nooo with a serious attitude. how is he a manager with no, none customer service skills? extremely upset i'll stick to albertsons and now start shopping at ralph's read more

Vons - Grocery Near Me - Lakewood, California

I'm not particularly loyal to any one grocery store, but Vons has always been a mainstay in my grocery experience and I usually just happen to go wherever it's most convenient and today here i was. It's very spacious clean & well staffed safe snd welll organized, no issues at all finding the items I was interested in and I want to give a shout out to the manager Cody who helped me very quickly and nicely when I was wondering why the sale price I saw on display was not coming up at the register...,he was very courteous and helpful and fixed the issue for me right away so 4 stars for this location most definitely read more

The worse customer service by the manager/supervisor Name Yanette I'm not sure if that's how you spell her name but Vons corporate needs to get rid of her she's the reason I stopped going to this store read more

The worst vons I've ever been to, repeatly terrible service and associates that look like they HATE their job. AMBER R was our cashier today and by far the rudest person I've ever been helped by. First off, when I came to her aisle and just asked are you open. She replied with well I just put the stick so? After as I tried to help her bag my stuff, she snatched an item from my hand. I really wish 0 ratings existed because thats how my experiences have been and definitely this last visit deserves a -1,000. Better off going to smart and final! read more

Haven't been to Vons in years and remembered why. Was there in search of a self-care product and found it along with a few other things. The Crystal Geyser water was $2 each or 10 for $10. Checking out the old equipment wouldn't take my gift card and only took credit after 6 tries. Got home and was overcharged for water. Even though I keyed in my reward number I was still charged full price. Ripoff. Always check to see if prices match. Don't count on them honoring gift cards. read more