I had a bad experience with the bakery. They were unprofessional. I had ordered a cake for a special occasion. I went a week before my event, placed the order and paid in advance.
No one mentioned to me the pick up time. I was just told that if I need to change the order to call two days in advance. Two days later , I wanted to add another filling so I called 2 days in advance and spoke to someone who was very unprofessional. She first said that she ran out of the frosting and does not know if the order will be ready by that date. In my mind, I was thinking I have never heard of anything like that anywhere. Then I told her that I want to add another filling and she said that she does not know how can she adjust the price bcs I have already paid, and I am thinking is this person serious. Eventually she ask someone and they told her how to do it. And I asked if she will let me know if they will not have my order ready and she said we will let u know the day before. They want us to call two days ahead to change our orders and on the other hand they do not give us enough time to have another plan.
I was so upset and frustrated. I called the day before and spoke to another person and she said that the order will be ready before noon, she never mentioned that my original order was for 4:00 pm which I did not know about, so I thanked her and ended the call.
On the day of I called at 11:00 am to ask if my order was ready and the same person that was unprofessional spoke to me and she said ur order is for 4:00 pm and I will not have it ready before noon. I told her that I spoke to someone the day before and she said it would be ready by noon, and she was saying no that's not what the order said and made seem like I called the day before to change my pick up time.
I spoke to the supervisor's assistant and all she did was apologizing but never did something that made me feel like I received a good customer service. The were giving me the runaround, and I felt so upset that I did not get the I wanted cake on my special event. I ended up canceling the order and bought a standard cake from a grocery store.
I decided not to go back ever to that store and let people know about their customer service. read more