Never trade a vehicle with them, here is their business model. They put Kelly Blue Book on their…read morewebsite to lure you in, lure you in for what your vehicle would be worth. You get the KBB estimate, decide it's not too bad. You go there and they say kbb is just a tool and their tool they use is wayyy lower based off of whatever they want to say in order to low ball the trade. Keep in mind kbb uses avg of all sales and purchases to give you these trade in prices. Well here is where you get played, they say this amount ($$) is the best we can do. They tell you they don't have a margin to be able to offer more based off "their business" model. They suggest hey we are a certified CARMX certified trade company or something like that. Send in the vin an miles and pics and they will give you a price which is usually more than our. We can use that amount as a trade and CARMAX will come pick the car up and sale it because we can't make a better profit. They already know what CARMAX offer will be and come in lower in order to insinuate CARMAX offers more because they make their profits on the finance side rather than the sale side. We guess what, they didn't sell the vehicle (little blue SUV on their lot) to CARMAX as they said they were because there is not profit in it. They chose to keep it and list it for more than $8K more lol. They lied about this on the front end and the back end in order to get you thinking they were not going to keep it to sell based off no profit to be made, then turn around and keep it to make $8k. No profit?, LOL. You would think a dealer would want home town return customers and to maintain them they build relationships of trust and mutual understanding, I have no doubt a company want to make a profit and 3 to 5K would be not unreasonable but to gauge for $8k and lie up front about it, nope!! ** This is in now way reflective of the service department, we have owned several Lexus vehicles and the service department there is very very good. I just wanted to put this out there.

Visiting from out of town and the maintenance required light appeared. This is my first service…read morewhich is covered by the dealership. I called for a rarely quick appt within 2 days at 9am. Kayla was my assigned Service Asvisor. The dealership is easy to find and plenty of space to pull up and be received. Kayla explained the first service includes tire rotation, brake check, tire check and fluids top off! The estimated wait was an hour and 45 minutes but everything was completed within an an hour and 15 Minutes. The waiting area is spacious and conducive to remote working. There are private booths for a more quiet experience! Coffee, water, sodas are available for consumption. Overall great experience, will revisit!

The best tow company around. Fast, reliable, friendly, and trustworthy. Excellent service and…read morecommunication. Best of all locally owned.

My car had a flat on 75 on a Saturday night. After a 3hour wait and no help from AAA called…read moreSouthern Towing. They were there in 15 minutes and towed car 20 miles to Mavis tires in Thomaston Rd. Friendly and professional. Made a horrible experience better. Flat rate for tow was reasonable; good value after already waiting 3 hours on side of road.

On 2/12/2020 this vehicle was brought to Holloway Tire &…read moreAuto Service 405 N Center St, Thomaston, GA 30286 to install a new wiper transmission assembly. 2000 Mercedes C280 W202 When they finished their work, the vehicle would not start. Rock (the technician who worked on the car) could not start the vehicle due to something he had done during the wiper repair so he went to alldata.com and got some instructions on how to bypass this situation. What he ended up with is a vehicle that would start, but the C1 connector on the Drivers side fuse and relay module had to be pulled. This of course disables all features you need for a street legal vehicle like lights and turn signals, horn etc... They have taken a working vehicle and bricked it. They refused to repair this situation they caused because they said the vehicle was too old.

On 2/12/2020 this vehicle was brought to Holloway Tire &…read moreAuto Service 405 N Center St, Thomaston, GA 30286 to install a new wiper transmission assembly. 2000 Mercedes C280 W202 When they finished their work, the vehicle would not start. Rock (the technician who worked on the car) could not start the vehicle due to something he had done during the wiper repair so he went to alldata.com and got some instructions on how to bypass this situation. What he ended up with is a vehicle that would start, but the C1 connector on the Drivers side fuse and relay module had to be pulled. This of course disables all features you need for a street legal vehicle like lights and turn signals, horn etc... They have taken a working vehicle and bricked it. They refused to repair this situation they caused because they said the vehicle was too old.

I am new to central Georgia and needed a place to take my Subaru. Macon had the closest dealership…read more I'm sometimes hesitant about dealerships because they can costly and time consuming but decided to give this one a chance. I am so glad I did! They are so awesome. I thought I would need to rent a car because I'm an hour away but the service guy (Jamie) had a loaner car reserved for me at no charge. The texting service they use is so seamless. It provides you with answers quickly even if your service person is t available. It is clear and user friendly. It texts you the services and prices of each as numbers. Then you can choose if you want just number one done or one thru four or whatever. The prices were surprising reasonable. I had a long list of things done including new brakes, a/c service and a towing hitch installed. The location is right off the highway. Checkin is easy and so is pickup. They even did a complementary car wash.

After looking at numerous small SUVs online, in TV ads and on the road it became clear that a…read moredecision this important requires an in person experience. With options narrowed I started with a visit to see Aaron Saunders at Subaru of Macon (Jackson Automotive group - who has a long history in Macon Ga).  I was focused on the 2026 Crosstrek (not just because of the puppy commercial - which I love).. The size, safety and reliability were the fit I was looking for and the color of the auto was just perfect. Special thanks to Aaron Saunders (Sales Professional), Jamari Troutman (Finance Manager)  and Jim Waters (Encore Delivery Specialist)   I could not recommend this Dealership more and look forward to years of good relationship.

They provide quality service every time, and the employees…read moreare friendly, courteous and will answer any questions I ask.

Would highly recommend Premier to anyone that has issues with their vehicle. Great service. A…read morerepair to our vehicle was done in a timely manner. Excellent work and professional staff. You have me as a life long customer.

Did good work on my Honda in a timely manner now I have my Chevy Cobalt there and I can't give a…read morephone call back I don't mind if she didn't keep telling me that she would call me back whatever diagnosis is whatever even if she says it's not ready I don't give a crap if you say you're going to call somebody you should call somebody that's the way that's done it's called customer service even if you don't have any news at all you still have to make the call back b a c k !

The date of transaction was October 16th to November 1st. The dates of communication prior to drop…read moreoff October 16th were between May 2023 to October 12th. Screenshots are available of all recorded communication,phone, and in-person between Creative Coatingz James Denney and myself since May 2023. The amount of money paid to business was six thousand dollars cash (invoice receipt available) The business was to provide a professional Line-X coating to my vehicle body; removing items not meant to be painted over or protecting those not to be painted, remove rust from body and under carriage, prep/sand prior to painting, repair dented roof prior to painting, remove silicone around driver side rear window prior to painting and did not have permission to install or modify any front end items or vehicle electrical equipment/items; i.e. headlights, solar, sound system. Multiple attempts to verify and reassure the work was being done properly by James at Creative Coatingz over multiple recorded calls and in-person were made, but still it was left unsafe and with multiple damages to itself and another vehicle. First and foremost the paint was to be white not black. As the evidence of 160 photos available will show that multiple damages of painted areas which were not to be painted with Line-X were done so unprofessionally causing unsafe conditions, weather protections around all doors and electric windows painted & damaged, hinges, caps and plastic guards all covered and peeling revealing white paint underneath. The unprofessional and rushed under coating of material unknown being sprayed on multiple components such as shocks, breaks, electric and break lines, fuel, and tires. The repairs which were to be completed prior to painting; i.e. dent in roof and silicone area removed around driver side rear window was completely neglected. The vehicle, 2009 Jeep Patriot, which transported me to Creative Coatingz November 1st to pick up the truck and followed me home 41 miles away was covered in black undercoat material because the original pickup date October 31st was delayed due to non completion of underneath coating and was rushed last minute. Attempts to correct the mistakes made with Creative Coatingz, James, were initiated November 1st 2023 in person and by phone. James refused to confirm the color requested after revealing screenshots of the Line-X in white which I showed him on October 12th in person when making my appointment to drop off October 16th to October 31st 2023 for completion of all work. Multiple phone calls recorded were made to address the issues and I had told something was installed and changed in my front end headlights which were disconnected and wires hanging from front which were only noticed upon arrival home along with leaking break fluid and electric sounds coming from audio system when using turn signal and no break lights working in rear. James instructed me that I would have to pay additional $1500 to paint white now and come back to repair roof and window area already painted over with Line-X in-person and over the phone I was told the first time of complications with front end lights and wires underneath which never were mentioned in any recorded conversations prior to completion of my vehicle's work at Creative Coatingz. Lastly, James, Owner of Creative Coatingz was unprofessional and aggressive over the phone prior to disconnecting the call to resolve issues and ignoring my appointment made November 7th 2023 to address the work never completed. (Service tag on key ring identifying items to be done; i.e. roof dent, body and underneath coating saved) An expert, Burt at Line X Of Macon, on November 1st, 2023 135pm, notified me that the product told to me by James at Creative Coatingz to be used on my truck called Line-X was not line-x but a knock off material and he has been warned by multiple cease and decease letters to stop advertising it. I spoke in length about all the damages, and improper painted areas which was confirmed by multiple expert to be done unprofessionally. As well as multiple automotive shops which refused to service the vehicle because liability issues of the damages caused by Creative Coatingz. I have a $6000 debt, major damages to my trucks electrical system, shocks, safety lights, breaks, and daughters jeep paint ranging over 3 times the amount spent to complete the professional paint job now that has caused serious problems with my ability to meet requirements to the Veteran Hospital in Dublin, living supplies for my family and complete inability to operate my vehicle safely since October 16th 2023. I am asking for a total refund of the $6000 paid for services not rendered professionally, correctly or completed per agreement at all. Additional $8999.00 for diminished value of my vehicle and cost to have it repaired. Photos & documents: https://1drv.ms/f/s!Aoux-yiaEhEsg4kKxJLwoJpqPHecxg Bibb County Magistrate Court 24000952S Contact me for class action.

I took my truck in to have my sunroof repaired. I paid them 1500 dollars . I went threw the car…read morewash and got soaked . They gave me a 5 year warranty when they supposedly repaired my sunroof. I took my truck back in and explained to them what had occurred. Now they are telling me it will take 900 more dollars to repair what they should have fixed the first time . I don't feel this was good business at all ! Evidently, my sunroof was not completely repaired the first time !!!!!!!!!!!!!!!!!!!!!