I had read amazing reviews of this place elsewhere online, Car Talk etc. , so perhaps I wasn't expecting the awful service I got here.
The woman at the desk (who I believe is the owners daughter) was extremely rude and not helpful. She wouldn't even look or acknowledge me.
I went here for a oil change and check up and made an appointment to get something routine done the following week.
I arrive at 7:20 am to ensure that my car will get worked on first. I've sat in their poorly heated (it was frigid that day) waiting room (I wouldn't recommend staying if you don't have to) for hours. At 11am I started to think there was something wrong but nobody said anything and figured they were busy. Although 2-3 other customers who arrived after me seemed to get their cars dealt with a lot quicker.
At 1pm the owner asks me to come in the back and says they did what they were supposed to but now there was some awful noise.. and it was awful. There was a loud clanging clicking noise that was unbearable.... something was really wrong. Rather than be apologetic or tell me they would figure it out, he was annoyed and acted like it was my fault. They gave me two options, 1. I could take it somewhere else and still pay them $1000 for the repairs they did make or 2. they'd have to work on it the rest of the day and would expect to be finished by the end of the next day.
I rented a car from enterprise who came to pick me up and thought I'd be getting my car back the next day.
At 3pm the next day I haven't heard from them and call to find out if they will be done. I've been more than patient and understanding up to this point and I get told they don't have the man-power or time for this and get hung up on. If they don't have the man-power, couldn't they hire somebody else?
Two days later, I'm now racking up the cost of a rental car, my husband calls to speak with the owner about what is going on. Same story, they don't know and have spent 10 hours looking for the problem, apparently.
It takes 4 days to get the car, they're rude, they charge me $3000, the original quote was $700. And I'm out the cost of a rental car for 4 days... not cheap.
I went here because I was told these were the best people to go to, they were a family business blah blah blah..
NEVER AGAIN!! read more