We brought my daughter's bike in for service since we embarrassingly assembled the bike but…read moreaccidentally damaged the brake wire. Coming in, I was welcomed immediately and shown to the back of the shop where the service area was. Dropped off the bike with a nice gentleman and got a text a few days later saying the bike was ready to be picked up. Pick up was very easy. The gentleman who was helping me was very nice too. Overall, great experience. I didn't feel intimidated or anything being in a specialized bike shop. I'll be bringing my own bike here for a tune up soon since the weather is beautiful now for bike riding!

10/10! Amazing costumer service Kyle & his team were so helpful in building our bike!l! Will be…read morecoming here more often thank you!!!

Disapointed with the restocking fee, reshipping fee, and shipping fee I was charged for a return,…read morebut it was Scott's error on the part number. Only 70% of the price was returned. Make sure you are getting the right part.

bought a 9K bike from them, it was shipped fast but once i got it the bike was not ride-ready. i…read morehad to take it to a shop BEFORE i could ride it. the sealant had dried in the tires, once i let the manager know about this, he offer to send me a bottle of sealant as a solution LOL!! and stated that the bikes were assembled at the manufacturer and they didnt check much after it. this is my 6th bike i get online and the worst experience with a retailer. DO NOT RECOMEND

We recently visited the Winter Park REI again as my wife needed to get some comfortable shoes…read more Diana kindly assisted us and was one of the most informed and most competent and professional REI associates we've ever experienced. She was also an amazing listener asking for feedback, and she was very patient in finding the perfect shoe for us. Diana also actually took time to measure my wife's foot in the old style way taking nothing for granted. My wife checked out several different brands and finally landed on the Brooks adrenaline GTS . Diana's definitely a stand out in the REI and good customer service world and we are definitely going to her and REI on our next pair. A++ Experience

This is a review of the bike shop. Holy cow where to start with this place-I moved from Oregon to…read moreFlorida. In Oregon, I always used REI for my e-bike service. In Florida now and I got a new e-bike. I just wanted street tires and tannus armor installed. I called REI Orlando three weeks ago to check on service and they said no problem, they could do that. I called again yesterday and I was told the same thing. They could do the service and to just bring it in and the shop opens at 9am. I brought the bike in at 9:15 and was told the bike shop was open but the guy that does the service didn't come in until 11. What? How is the bike shop open with no service?? I filled out the paperwork and was quoted 45 dollars for the tire swap. I left the bike and was told the shop guy would call at 11 regarding the work. I got a call at 11:05 and was quoted 270 dollars! I was also told "we don't work on e-bikes that we don't sell in the store but I will do it just this time." According to REI's corporate site this is not true. I was stuck at this point so I agreed on the price. I was told one hour and I would get an email saying to come get it. 2.5 hours later I finally called. The person on the phone went back to check on the bike and then came back on and said "what bike is it?" I said the e-bike getting the tires changed. He said, "oh the motorcycle!?" I said, no, it is an e-bike with pedals and no registration. He said. Ok the MOTORCYCLE is ready. I went into the shop and the bike shop guy seemed upset. He said, 'don't bring it back. I won't work on it again." Okay, sorry for spending money at your store. He then said "this is a moped and his bike stand could barely lift it." Oh please. I couldn't believe how rude they were after they agreed to the work and I just spent all that money. So sad I loved REI bike services in Oregon. Guess I'll find a better shop here in Florida.

It's great being a loyal customer of Retro City Cycles over the years! You earn points on your…read morepurchases that can be used to reduce your payments on subsequent billings. The staff of Dano, Dean and Julian are knowledgeable, professional and provide detailed assessments of your work order. As part of this year's Spring Tune-up, I went in knowing I had to have my brakes checked as well as possibly getting a new chain cassette as my gears were not working properly in the 3-5 shift range. After consultation with me, Dean also informed me that my rear tire had dry rot and should be replaced. I had him replace the tube also. He also noticed the handlebars headset was quite loose and needed attention. He had to order the part for that fix. In all, Retro installed the new cassette and chain, adjusted shifting, replaced the rear brake cable, housing, and pads, adjusted both brakes, cleaned the frame and replaced and adjusted the headset, all for around $200. When I came to pick up my bike, Dean stated that he noticed my handle grips were very sticky and worn. He said he put on some better take off grips Retro had in the store and did not charge me for them! Now, that is taking care of a loyal customer! I even got a $10 discount on the final billing based on the points I accumulated in the past year. The bike rides like new and the handle grips are better than my old originals. I highly recommend Retro City Cycles for their dedication to the customer and their quality work.

In the beginning of December, I found a Velotric E-bike online that I liked but I didn't want to…read morewait for shipping and then still have to get it put together. I saw that this shop was a Dealer for Velotric so I called here to see about the bike. Julian answered the phone and was so kind, patient and helpful as well as everyone that I've encountered here. The owner told me that she did not have my bike in stock but she already had some on order, one of which was the small size that I needed and they would be in shortly. She honored the online price that I found the bike for, gave me a discounted price on shipping and included the assembly. I was thrilled that I had my bike in time for a trip that I was going on. When I picked up my bike, they made recommendations for the carrier and loaned me an apparatus to make it safer for me to transport the bike home. The customer service at this shop is wonderful. I recently had my bike in for a quick check and tune up which was a courtesy of the store, again with Julian offering his warm and knowledgable service. I would highly recommend this bike shop!

Eric is phenomenal! Stepped away from the repair he was doing and helped me with no wait…read more I will be visiting again for all of our bike needs! Thank you

Great bike shop, great service and friendly too! The Howell Branch location is soooo convenient!…read more My bike's saddle broke (the rails both failed at the same time) the saddle fell off and it was almost a disaster! Advanced Cycles fixed the issue and now I'm back on the road! Thank you, guys!

Orange cycle has one of the largest quality bike inventory in the area. Everyone is friendly and…read moreapproachable for any questions you have regarding any of the bikes and accessories. I also got a retul bike fit at orange cycle. Jorge is very passionate and knowledgeable about getting you a professional and technical bike fit. Ever since my first bike fit I've felt my rides have been painless and efficient. Any of you who are putting some serious mileage in, I recommend getting properly fitted by Jorge even if you didn't get a bike from orange cycle.

I came in for a Retul Bike Sizing with Jorge and had an amazing experience…read more We started off checking the saddle size in which mine was far too narrow. When choosing a new saddle he gave me a ton of insight on how each one would feel and allowed me to try each one. We then went to adjust saddle position and cockpit. At the end of the fitting my bike felt way more comfortable and I had gained so much more knowledge in my bike, technique, and routes for future upgrades. Jorge went above and beyond with his service and advice. He has a rich history in biking and is determined to his craft!

I just bought a Cervelo P5 from Evolve. It was an amazing experience. They were so very helpful,…read morehonest, knowledgeable, and fair. I live in St Pete and, while I would love for them to have a location here, I'll definitely be going back. Highly recommend.

Stopped in to check selections and left with not one but two bikes. The salesman listened to my…read moreneeds and was quick to point out the perfect bike. After I rode it, I asked my wife to try one in her size and the rest is history. 1st Service is free with purchase. Great store and staff. Enjoy!

in early March of this year 2026, I took my bike to Orlando on vacation with me. I had been…read morestruggling with a sprocket chain that came off the gears often. When I drove to a trail nearby, my condo, my sprocket chain fell off as I took my bike out of the car. I tried to put it back on, but I couldn't get it on. I searched online for a bike shop nearby and found this shop although on the Google map it was called David's World of Cycles. I drove there and walked in, and Felix asked how he could help. I told him I had an old bike that needed a sprocket chain repair. He came outside and helped me take my bike out of my car and took it inside. He took a look at it and call me how he could help and I told him I'd like to get a total repair because my bike was 11 years old and needing several things. I needed a new back tire, the brakes needed tightened, the derailer needed replaced, and the seat needed tightening. He gave me an estimate, and I wanted to pay in advance so he typed my name into his computer and to my surprise, my name and info was already in there. He told me that his shop was it Trek bike shop and that my bike was a Trek brand. I had no idea. My name was still in the computer from where I had bought my bike in Virginia 11 years ago. I felt like my bike had found the mothership. Felix was very encouraging and said he would try to fix my bike. It took a couple days, but it was a beautiful when it was done. When I went back, Gus helped me put my bike back on my bike rack. I found the staff of this bike shop to be so friendly and helpful and I was so very grateful. I didn't mind spending the money to get a bike overhaul since my birthday is coming up. Thank you to the people at Trek bicycle of Orlando.

This place is amazing for bike, tuneups or for purchasing new bikes. We hadn't had our bikes…read moreserviced since our purchase so we needed to get them serviced and road-ready. Jonathan (manager-owner) was extremely professional and clear in what needed to be done for each bike. They hoisted the bikes and Pointed out the specifics of the service. They were so transparent and set the expectations of what the costs would be. No surprises. Rebecca was also extremely informative, friendly, and spent time with us to explain the bikes that were available, and the accoutrement that we could place to our current bikes. When my wife picked up the bikes, Rebecca assisted, and even explained how we could better utilize our bike transport rack. Really an A+ plus experience at this location and we will definitely be back for more tuneups.

Originally this wasn't my favorite bike store...I've been an avid Orange Cycle lover for ages - ok…read moremaybe more like 2 years but still. A few months ago I started showing up to David's more frequently cause it was the man's shop of choice. We started chatting it up with Brian there who is one of the coolest, down to earth, knowledgeable bike shop workers I've met. Plus he'll joke with you about ugly tri gear and chamois butter. I can honestly say David's has now won me. Their prices are reasonable. Their customer service is stellar. And they just re-did their store so there's more gear available for consumption :)

Kevin was great! he helped me with all my needs and got my bike running even better then before…read more Appreciate the team over at trek altamonte!