Fantastic service at this LBS in this current era of online bike shops and over seas internet based…read morecompanies David and Yyvette continue to offer something truly special to customers and truly add awesomeness to the cycling community. This shop is super clean and well organized. Kent offers a great friendly inclussive smile. Five stars all around to this shop from their sales dept to the mechanic department as well. They are smart to stock the essentials while offering the convenience of fast shipping should one need anything physically not in the store. Their product satisfaction guarantee with their bontrager products is industry leading: a real no risk customer satisfaction guarantee no questions ask within a very reasonable time frame. So very happy with the company as a whole and very happy with this shop in Winter Garden.

Most friendly staff. They will gladly help you and they do not charge extra ever. DEFINITELY…read moreRECOMMEND STOPPING BY!

Wheel Works does it all. They sell, rent, repair and have have events & rides to pull the community…read moretogether. It's an all around great company to have in your community. If you are looking to buy a bike and want to test drive it all you have to do is give them your license and a major credit card. Wear appropriate clothing and bring your helmet if you have one. If you don't have one they do have some in the store. We have rented from Wheel Works on a few occasions when we wanted to explore the West Orange Trail. It's so convenient and the staff is very helpful and friendly. You can make your reservation online or go into the store. I recommend making a reservation ahead of time. You can rent bikes for kids and adults. They have trailers, tandem and more.

We replaced my daughter's two tires about 3 weeks ago, and the one tire went flat. I called them to…read moreexplain we did not use the bike yet and they advised just to bring it back. Brought it back today (I was expecting them not to believe me) and they fixed it no questions asked. The place is great we have brought several of our bikes to get fixed and they are reasonably priced and everyone is so nice.

Super amazing. They got my used bike I bought all tuned up and happy to ride. The owner even helped…read moreme learn hot to properly use the gears as I'm a newbie. Best prices in town and I hope everyone will support this long time small business.

Good service in a timely manner at reasonable prices. Staff is informative and easy to talk to and…read morevery friendly. I wish I had known of this place sooner.

Very friendly and help me set up my e-bike! They added accessories and filled the tires & showed me…read morehow to ride it! Great experience!

They are closed. Sorry to see them go. The crew here was amazing. Where will your bicycle take you?read more

Kristi and Kyle are awesome Bike people! I rented from them on a trip down to ride some of the…read moreCoast to Coast trail. They were the least expensive option in the area. I got a terrific Giant Contend AR2 and just had a blast. Will rent from them again next year too!

I reserved a bicycle rental with a helmet and lock two months in advance and KBS had everything…read moreready for me when I showed up. The helmet was clean and the lock worked perfectly. The bike came with a spare tube and tool kit with two water bottle cages on the bike frame. The bike shop location is great, just a couple miles east of downtown via E Robinson Street through the Milk District. I biked through Winter Park to Park Lake/Highland, and then downtown before returning to the shop 5 hours later. I'll note that practically every lake in Orlando (which are every few blocks in this city) has a city park around it with a water station. My water bottle never went empty. Many parks have exercise stations where you can mix in some other exercises with your bike ride. Bluejacket Park in particular has a station with extensive exercise equipment in good condition. Lynx bus route 51 runs between the Lynx Central Station downtown and the Orlando International Airport (MCO) and drives right in front of KBS with a stop across the street. I used this bus route to arrive at KBS from downtown and then caught the bus to MCO after returning my rental bicycle. A short walk north on Primrose Road is the Colonial Plaza Super Stop where Lynx routes 6, 13, 104, and 51 connect. Lynx routes 28 and 29 drive by just half a block north along Colonial Drive. In hindsight, I wish I had stopped by KBS to pick up my rental bicycle on my arrival date and taken it to my hotel for my entire trip instead of just my last day. KBS' staff was friendly and the bicycle worked without a single issue. I would book with KBS again and I highly recommend them. Thank you so much for your part of my unforgettable day visiting old memories in Baldwin Park, Bluejacket Park, and downtown Orlando.

West Orange Trail is definitely a great place to get some steps in and start your day…read more With all the development in this area, it is nice to be able to escape and walk amongst the trees a bit and enjoy nature and allow the simple scenic b beauty soothe your soul. If you are in the area, I would definitely check out the West Orange Trail. It is a beautiful way to start your day. I will give West Orange Trail five stars overall and it definitely earns my recommendation.

This trail is massive!! I walked from the bike rental spot to all the way to Oakland nature…read morepreserve and back which ended up being a ~ 7k/5.6miles. This was just a small portion of the trail! You can seriously put in some miles! The trail itself self if very well kept! Lots of shade! Everyone on the trail seems to be respectful and understanding that multiple people are on the trail. You have people walking, running, biking, dog walking, whatever have you!

Located just east of historic downtown Winter Garden and literally next to the West Orange Trail,…read moreconvenience, friendly and helpful service, and great equipment made our rental experience easy and our ride down the trail enjoyable. Parking at the Winter Garden Station of the West Orange Trail (same location as rentals) was available on the late Friday morning when we arrived, and we quickly found a spot in their free parking lot. The station also boasts a small play area and equipment for the younger set. Patty made the whole process easy with her friendly direction, length of rental options, and explanation of the types of bicycles. Three models (and plenty of each) were available, depending on what kind of ride we wanted. She had us rolling along in no time (pun intended). We literally took the bikes out of the rental place and started pedaling. The experience was so easy for us as we were hosting out of town family at the time that we would return without hesitation with more guests or just on our own.

We met up with friends at Wheel Works for a trail ride so we needed to rent a couple bikes. The…read morestaff was very friendly, helpful and fair. We rented "comfort" bikes and they were good. We got back a little bit later than we had intended but the staff didn't charge us extra even though I offered. We'll definitely do it again.

bought a 9K bike from them, it was shipped fast but once i got it the bike was not ride-ready. i…read morehad to take it to a shop BEFORE i could ride it. the sealant had dried in the tires, once i let the manager know about this, he offer to send me a bottle of sealant as a solution LOL!! and stated that the bikes were assembled at the manufacturer and they didnt check much after it. this is my 6th bike i get online and the worst experience with a retailer. DO NOT RECOMEND

If you love bikes. I mean really psycho. A psychlist. This is your place. WPC stocks some really…read morehigh-end stuff and can get just about anything that is worth getting. The best part, however, is that as much as they know bikes, that is also how much they know about how to treat a customer. There, you will find great mechanics, knowledgeable sales and management, and pleasant, professional conversation. One of the things they do when you buy a bike from them is offer basic adjustments after the sale. I had an issue that I probably caused, and they fixed it while I waited and didn't charge me, like it was a basic adjustment. That's the type of thing that will get me to grab some tires and a helmet while I'm there instead of going online. Highly recommended.

So I reviewed these idiots last month complaining about the exorbitant fees they charge: $400 for a…read morebasic tune and a new tire. This guy Chad reaches out and offers me a partial refund of $69.99. Of course I accepted and thanked him. A week goes by, nothing. Then I get an email asking if it's okay to accept a store credit for $100. I say no. I want the cash. That's what you offered. I pointed out that the refund was his idea and that to renege and offer me a store credit was shady. I still haven't received the money.

I have a Canyon Aeroad CF SLX that was frame warranty and needed all components transferred from…read morethe old frame to the new frame. I had the technician come to the house twice and left my $6500 bike in horrible shape. The technician did not have the proper tools, knowledge (of internal Canyon wiring), or support system (could not get hold of his reps). The bike was eventually brought to another shop and the damage is extensive along with a scratched new frame. If you have a basic bike I guess Velofix Orlando can work on it but do not give them your expensive bike. Two and a half months later, I still do not have my bike thanks to Velofix Orlando.