We were so excited to find Eccentric Cycle, because they claim to work on E-scooters--not many…read moreplaces do. Because we live more than an hour away, we called them first to ask them if they would assemble a brand new Teewing X5, still in the box, and they assured us that they would do it right away, for an extra charge of $50 to "skip the line." Even though the assembly of the scooter consisted only of attaching the handlebars and putting on the mirrors, the charge was $150, not including the $50 charge for rush service. But I was happy to pay it because I wanted to make sure that the E scooter had been checked and was safe.
The website claims that a test ride is done with the assembly, and with any maintenance work. We were excited to go over and get the Teewing assembled, tested, and ready for its first ride. Imagine our surprise when we arrived at 1:00 PM and were told that we could pick it up around 4-5 PM, especially since it states even in the manual that the minimal assembly required will take 15 minutes or less. We wondered why we had paid the extra $50, but didn't want to argue.
When we returned to pick it up, a test ride had not been done and they said they were unable to do it. So we unwisely accepted that response and made the hour drive home. Our test ride revealed that the scooter had a "death wobble," that the brakes hadn't been adjusted properly, and that the bolts holding on the blinkers hadn't been tightened. Since it was after 6 PM at this time, the business was closed, so I left a statement in their "Contact Us" form on the website, advising them of these problems. I let them know that we would be returning.
We took the scooter back this morning. And they did nothing. They advised my son that the death wobble was to be expected with the Teewing, and told him that the brakes simply needed to be broken in. So now we're back to square one, minus over $200. I noticed that the reviews here are for electric bikes, and the reviews are all good. I can't speak to that portion of the business - but if you're looking for somewhere to take your E scooter, keep looking; Eccentric Cycle isn't the place to go.
UPDATE: Response to owner
I wasn't concerned with the "skip the line fee," but since you brought it up, and seem bothered by it, I'll note that you were the one who told me on the phone before my son came in that it was $50. I'll also note that the $212.87 total, as shown in the screenshot, means that you either charged $48 for the fee or you charged $153 for the assembly of the E scooter. That certainly wasn't the point of my review, but those are the facts.
My son was not told until yesterday that the death wobble was to be expected; nor was he told until yesterday about the need for a steering stabilizer. Had he been given this information when he initially picked up the scooter, we would have gladly paid to have this modification made. After reading the other reviews, we were so excited to have found your shop, because it seemed as if we had found a place that took their work seriously, and cared about their customers. So it seems as if this is something you might have mentioned to him initially, in the interest of safety.
As to the brakes, both my son and his friend state that no adjustment to the brakes was made yesterday, and that he was told only that they needed to be broken in. You say that there were adjustments made to the brakes, and that my son said they were now fine. How could that possibly have happened without having him test the brakes?
My son also asked you yesterday about the three missing screws at the bottom of the main stem of the scooter. He was told that these screw holes were for some accessory "like a basket." On the bottom of the stem? Seriously?
I honestly wish that I could come in to view the video of the assembly, because neither I nor any scooter rider I've since discussed this with can believe that it took your mechanic well over an hour to attach some handlebars and mirrors, click on the optional seat--which then had to be removed, put on the front pack--which we had to adjust when he returned home because it was up too high and couldn't be opened due to the wires, and failed to tighten the bolts on the blinkers, which we had to fix ourselves when he arrived home; and those loose bolts alone are enough to make anyone wonder what else could have been missed. Because I'm disabled, I'm unable to make the trip, so I'll have to take your word on the video.
I have no doubt that you're good at what you do; we chose your business based on the reviews. I simply wish that we had received the same wonderful, customer-centered service that the other reviewers speak about. I stand by my review, it was an expensive lesson, and a huge disappointment.
