Gaby was very professional and friendly when I came in with my son! Love her focus and attention to…read moredetail! Will definitely keep coming here to see her!

My girlfriend recommended to try the eyelash extension service. I obliged and booked an…read moreappointment for Sunday 04/05/26 individual eyelash extension desiring the hybrid look at a cost of $150 and a buddy package providing a luxury facial and massage for a cost of $270.00. Each service had a separate 18% gratuity which is removed if you tip the technician in cash. I expected a high-end professional experience, unfortunately what we received fell far below that standard. We ultimately spent a significant amount of money on very basic services that were advertised as luxury. EYELASH- I booked eyelash service that was advertised and explained to me by the intake receptionist as individual eyelash extensions, instead I was given clusters or fans as the owner prefers to call them. This is misleading and not what I paid for. Individual lash extension as I have had in the past are typically applied one extension per natural eyelash, not clusters or fans. What I received was not consistent with standard and similar cluster services can be found at basic nail salon for less than half the cost that I paid. The glue adhesive hardened to the point that I had to remove the lashes within two days of my service. This reflects poor technique, improper sequencing of services and lack of care. FACIAL- there was no consultation-no discussion of my skin type, concerns or goals. The process was not explained during the service, including products being used or recommended and there was no proper exfoliation, which is a basic step in any facial. Although very polite, I felt my aesthetician was either a student or an amateur that had just graduated. My facial was performed immediately after my eyelash extensions, and the way this was handled was very concerning. The esthetician placed loose, swim type goggles over my eyes that did not properly protect the lashes from the facial steam which I believe caused some of the lash clusters to fall out the next day. MASSAGE- The massage was decent, but very basic, we were provided with a choice of two scent oils to use. One was very pleasant, the other putrid to my senses. A luxury salon should offer more than one scent of oil to choose from. There was no variation in f technique or enhancements. The glute massage was received through the blanket used to keep me covered and warm, which felt impersonal and not in line with a luxury service or experience. The most concerning event was how my feedback was handled. The owner (Ivy) performed my eyelash service, when I reached out to her to discuss my concerns, our conversation became tense and dismissive. It took significant effort just to get her to acknowledge any accountability. Instead of addressing my concerns professionally, she became defensive, state she "felt" disrespected and focused on explaining her training, how long she has been in the business and the details of each eyelash service (i, e, classic, hybrid, dramatic) that should have been explained on the menu or when I requested this information from the intake agent before I booked my appointment. She was adamant that they did not provide refunds, but she offered me the option to return to the salon for her to correct my eyelashes or 50% refund of what I paid. At this point the conversation has escalated to the extent that we were unable to fully discuss or resolve the concerns with the facial and massage. She gave me a story of how tired she was, how she didn't have time to continue the conversation. I asked when a better time would be, she stated she didn't have time, she was booked and busy and that she had a family and a home to go to. Like, really, we all are professional women and have the same responsibilities. DEFLECTION. She eventually conceded to the following Wednesday to follow-up. I eventually conceded to 50% refund plus the gratuity which I am still waiting to receive. Please note how she does not address any of the bad reviews, this is also a sign of no accountability.

It was an amazing and relaxing experience. I wished the website would work so I could make more…read moreappointments. The service was great.

First time in this place. I'm one they used as a model for lash lifting. It was a good experience,…read moreand I see a little difference between when my eyelashes before and after. I would recommend this place if the professional will work on you. As far as a newbie they doing good also except takes a long time. I recommend this place. Just a little pricey though.

Tim did it yet again I'm very happy with my nails I am very pleased wanted something spooky and…read morecute love it

First time visiting Virginia Beach & I decided to check the nail place out. The shop itself is very…read morespacious and it wasn't too busy. Got a gel mani/pedi with Yalva who did amazing at shaping and painting my nails. She made sure the polish wasn't overflowing for a clean look. Id recommend checking this place out! (:

I'm very impressed with the staff and services at Natural Elements. First, you are warmly greeted…read moreby receptionist Dani or Jess when you arrive. Both of these professionals made sure I was happy with my choice of services there. They knew by heart all of the styles of massages and add ons. I had an extremely relaxing hot stone massage by Sara. I will definitely book her again. I then had a mani/pedi with Eliza. She used the Dazzle Dry product, which was healthy on my nails. She made my nails look beautiful! What really makes this salon top notch is how I was treated when I messed up and had to cancel my appointment. I had scheduled a massage and then a facial. I didn't realize I couldn't get a facial because I recently had my brows tattooed. Kara, who was to do my facial, came and spoke with me. She explained why I needed to wait a few weeks more. She cared more about me than loosing a booking. She was so polite and kind, never making me feel bad about my mistake. I can't wait to set up a new date with her. Please give this wonderful company your business.

My massage at the spa today was fantastic! I did a couples massage with my sister and they insured…read morewe got the full-time there. We did an aroma massage and we each got to pick which we preferred and they had many choices available. They were patient and gave us time to smell the different options, I ended up going with eucalyptus. They took their time and really focused on the areas that I asked to have focus on. The only thing I would change is the masseuse did use her arms and elbows, which was a little uncomfortable, but I didn't say anything. Next time, I'll definitely ask that the masseuse just use their hands. The place is clean and very inviting. The waiting room has hot tea available and they sell products that they use so if you really like something it's usually available for purchase to. Definitely will be back.

I went last Spring got 50% off for first visit. I was traveling, left VA Beach for West coast…read more Lashes were great and lasted long time, at least 3 1/2 weeks. Arrived in VA Beach a few days ago and used a Groupon this time. Groupon did not stipulate to be used as 1st time visit. Apparently you cannot use Groupon if you already used 50% coupon. Not sure I understand as Groupon did not state this. It appears there are more Groupons listed on site and none say it has to be 1st time visits. I'm really not clear, will follow up next visit regarding Groupon use. As for the shop very clean, soothing atmosphere and good job on lashes.

Nice clean shop, GPS didnt take me tight there. I had to use the noodle to find the shop. It used…read moreto be a bakery some years ago. I love the relaxing vibe, the tech was great, explained the process gave me options...at an additional cost.. yes I bit. The cost for a good nap. Yes I will go back for a fill in ,a couple od weeks from now. Just a distance, I may find a closer location

Absolutely love this place! Iris is amazing and always does my nails perfectly. I prefer my nails…read moreon the shorter side, and she's one of the few nail technicians who can make them look thin and natural instead of thick and bulky like many places do with shorter lengths. She's incredibly fast but never sacrifices quality, her work is always thorough and precise. My nails look great every time, and I always leave happy. Highly recommend Iris and this salon!

We called ahead and were able to make an appointment same day. Upon arrival you sign in at a kiosk…read moreand pick out your color. It was my sister and I and they were able to sit next to each other for both the pedicure and manicure. Sometimes you get split up so it was nice to enjoy the time together. they also gave us both small water bottles before we got started. The lady that was doing my sister's toes was like going off with your mom when you're a teenager. She was super funny and constantly telling my sister to drink her water. For the pedicure, my person was an older gentleman. He was very gentle with my toes. I almost ALWAYS get cut so I let him know in advance so he made sure any skin was pushed back before trimming my long toenails. I was originally going to go with white but I saw my sister's color and copied her. She picked a pretty color for the holidays called moulin rouge. He went a little TOO ham on my toenail trim on one foot. Not sure what happened while shaping but my big toe lost a whole corner of nail and the toe right next to it was chopped and made crooked (shared a picture). The other foot was completely fine. Same guy did the manicure, and overall it was good. Nothing amazing to write about but everything was clean and sanitary. I didn't like the way he shaped some nails (had square sides instead of the round I prefer). Also, some nails had rough edges and needed a quick buff. Easy fixes at home but a slight inconvenience. So MAYBE try this place out. Rate it 3.5

My new favorite place…read more This location is hidden away and the shopping center. As a walk in I had a very short wait. The pedicure I received was amazing! The gentleman was very gentle as I have an injury to my leg. Color selection and options are wide ranging and the pricing is not bad at all! The service and overall quality will have me returning.

Mom took me for pedicures. Tom and Jim were our nail techs. They are always friendly and inviting…read more I love this place! Always clean, quick service, and K-pop music! Reasonable prices too!

Great salon - beautiful, clean, friendly staff and Alisa did an amazing job on my nails!read more

Superior attention to detail. I shall return!!! Pedicures and eye brows.........Thank you.read more