Although it took me months to talk with someone who didn't steer me wrong, once I got hold of Tina…read moreshe was immensely helpful and everything fell into place. My doctor, Dr. Ting, is everything I could want in a doctor--knowledgeable, thorough, and compassionate. She really seems to care about her patients. I'm happy to be able to revise my review.

I have mixed reviews after 15 years with the group-- I guess it depends on the doctor you have--…read morethe office/ deck house is kind of decrepit and feels a bit unprofessional.. The nurse Janice? I dealt with ( British accent) was very helpful for things that could be done over the phone. Several times they called in prescripts for bladder infection or Lymes tic so that was hugely helpful. Easy to get referrals where you just leave info on the machine... I moved about 20 miles away so am now moving on...

I agree with the first reviewer. I switched to a different practice and never regretted it. Also…read moreone of the receptionists who sits behind the glass when you walk in is the nastiest young lady I have met in quite a while. It makes you wonder how she has survived working there for so long.

Awful! On hold for 15 minutes then person I could not understand answered, asked about my…read moreinsurance, put me on hold again and then hung up. Can't find a website online which is why I called.

I flew down to Florida to visit family. When I got there I discovered that I left a heart and…read moredepression medication. Both if I skip a day incapacitates myself. I left a request on MyHealthOnline. No acknowledgment within 24 hours. Called the day later and dealt with someone with ZERO empathy or compassion. I explained that I would be in a world of hurt because I'm without these critical medications. Was told that since I missed my last two appointments that there was nothing the practice could do for me. "Those are the rules. Pound sand" AVOID Concord Hillside!

We just wanted to give a shout out for Radiology nurse Laura…read more On April 22 my 87 year old husband underwent a suprapubic catheterization at Emerson Radiology. His nurse Laura rated a #10 in every aspect of nursing. She had a way of blending knowledge, efficiency and kindness to make this a comfortable experience for my husband. Our thanks to her, P&K

Emerson flagged my review from years ago so I'm rewriting to clarify that I've been there, several…read moretimes. We live in town and I've had to visit multiple departments, including the ER for both myself and taking my parents. In the 10 years or so since I first left the review, I can honestly stay I stand by my original assessment. If you, literally, don't think you'll survive the drive to Lahey or Mass General then certainly go here. Otherwise, do whatever you can to get to a better hospital. Aside from my own 1-star experiences, I've heard multiple stories of similar experiences of close friends and immediate family getting grossly misdiagnosed by Emerson. Most recently they sent a friend home after a CAT scan with a "concussion" which, fortunately, the Lahey Clinic almost immediately discovered were severe brain lesions. My father was in a car accident where Emerson missed a broken back and concussion - again, fortunately, caught days later by another hospital. It's unfortunate as we live about 2.3 miles away but between our experiences and local paramedics recommending other hospitals, it's simply not worth stopping unless absolutely critical. (Side note: Yelp's, "Not Recommended" reviews for Emerson are worth a read.)

I couldn't be happier with my experience with Dr. Paul Costa and Concord Plastic Surgery. I was…read morehopeful before my surgery, and I am ecstatic with my results. At five weeks post-op, I still can't believe the difference. Just as important, I have been extremely happy with the entire experience. The office responds quickly to my emails, my follow-up appointments never feel rushed, and I always feel heard and genuinely cared for. From my initial consultation, through surgery and all of my post-op care, my experience has been exactly what I had hoped for. I'm incredibly grateful to Dr. Costa and his entire team.

I had previously undergone two breast lifts. Dr. Costas did not inform me of the possibility of…read moreincreased scar tissue with repeated procedures at the exact location; in fact, there was very little communication on his part throughout the procedure or during aftercare meetings. I developed keloid scars under both breasts. Still, he did not inform me what I had or how to help myself. He repeatedly advised massaging the area with vitamin E. Keloid scarring is irritating and erythematous. The scars are raised and thick. I would not recommend this doctor. He does not take the time to evaluate each patient properly, and his communication skills are inadequate. I waited to write this to see if my scars would heal over time, and they have not. Working with him was the worst decision I have made in the field of plastic surgery. There is more, as he did three procedures, but I will not go on. I wasted my money and am permanently scarred. The lack of communication left me feeling empty, uncared for, and cheated. Please! Find someone who listens, asks about your health condition and previous procedures, gives you the facts, and treats you like an individual with unique concerns. 12/31/25. May the coming year see more caring plastic surgeons!

What happened to the Hippocratic Oath?…read more I will NEVER give them my business ever again. If I was actively on fire, I would not stop in for help. had an acute painful issue and needed to see them urgently, I saw a nurse practitioner who (was by far the nicest person I worked with there) - she referred me to a specialist and my only option to be seen in less than two weeks was to go to the Boston office. About a week passed where I was still in pain... I went there, saw a specialist who...(really could use some bedside manor training) - told me I was too late, the problem should resolve on its own. For these delays, multiple visits and --- 0 relief in close to a month, I was charged over $800! I came to them seeking help, and they hurt me financially. I appealed to them that I should not be charged, certainly for the 0 value specialist visit. They told me to pound sand. Run, don't walk away from these money grubbing AHOLES.

After reading the overwhelmingly negative reviews, I knew I had to respond. I have seen Dr. Peters…read moreas my primary for over almost 20 years. She is professional as well as kind. Not enough room to tell you how happy I am with her and Atrius. The staff is always helpful as well. I don't know what I will do if she ever retires.

I am having a severe back pain and left a VM with the Nurse's station on 7/1. NO follow up was…read moredone, no letter of recommendation was made. on 7/9 - I called and after 15mins holding, I got to speak with the same person I had spoken to. I insisted for a Specialist referral and this person and he hung up on me. This is absolutely unacceptable. I wanted to speak to a nurse and this person completely disconnected. This is horrible and should be stopped with the patients when they are reaching out for pain and other illness

Make sure you don't ask any follow-up questions during a wellness visit with kids or they will bill…read moreyou and your insurance company for a SECOND APPOINTMENT and charge you a co-pay for annual physical/well visit. I really wanted to support a small health care system but I've never experienced such dirty billing tricks like I have at Acton Medical.

One visit, so far, and I was most comfortable and pleased with the knowledge, kindness, and…read moreexpertise I experienced!

He should not be in practice. He gave me three (3) Vivitrol injections during ONE office visit, and…read moreended up paralyzing me due to spinal cord injury. CAN BARELY DRIVE SOME DAYS. The shots should be given a month apart, NOT DURING ONE OFFICE VISIT, and his "assistant" injected me directly below the bottom of my spinal cord. 3x, yes three times. Was injected not only three times but also directly at the base of my SPINAL CORD. CAUSED ME PERMANENT SPINAL CORD INJURY. THEN THEY LIED ABOUT THE DATES WHEN I REQUESTED MY MEDICAL RECORDS. AVOID AT ALL COSTS.

If your insurance leaves you with little options, I still would not recommend this place…read more It's overly busy and the reception desk does not care about your needs. When you ask,"Thank you for calling AFA, could you hold?" Actually wait for the response to your question instead of putting you back hold for forever. Longest I was on hold with them was 40 minutes until I was disconnected. I've seen a few different doctors the years I've gone here and none of them are insightful, have bedside manner or make you feel comfortable. It's like being on an assembly line. Some of us have had painful contractions and no assistance what so ever with complications. You would think that the women working there would show compassion...they don't. They don't care if there's urgent matters that can't be solved with calling 9-1-1. If a pregnancy is at risk you need to respect that, at least let patients leave a message so they don't have to waste time. Their phlebotomist shouldn't be taking blood from people. Two friends of mine had no choice but to be patients here and we all ended up with intense bruises for weeks after, when the main hospital lab doesn't even leave a mark. I don't trust them to care about my baby. Take this as constructive. If you have enough patients voicing concerns...stop trying to save face by replying with,"Your care is important to us, we take our work seriously..." Then fix yourselves. Not going back.

The Nurse I had for my first appointment was rude and made me feel stupid about any questions I…read morehad. I told her everything I was experiencing and she could barely give me any answers. Now I have to wait 3 more weeks before another nurse sees me.