Great service the work perform on the vehicle is incredible. Highly recommended to anyone looking for quality work read more

VMA Auto Collision - The entire driver was sideswiped by a truck. The work that was vendor on the car is incredible. Great communication and service provided. - Body Shops Near Me - Queens, New York

horrible customer service , dont trust them with your car , they only want to ruin your insurance and total your car , they say they make money like this but theres always a catch to everything. They let insurance total my car out , now I have to fight with insurance to get my car back. now I have to pay VMA fees because insurance don't want to pay up, fees for ( ripping apart the car fee , yard fee , pull it out fee ) what kind of fees are these ? VMA deals with people who charges them $150 a day for a spot in a yard !!! That's insane , no wonder they been having 1 star for the past 13 years now. 3 stars is this VMA place! DONT BRING YOUR CAR TO THEM ! read more

The team at VMA are all bosses. I've always driven by their establishment and always saw Farraris, Lambos, Porsches etc getting work done. Now I know why. Sure enough one day I found myself in need of auto collision services and decided to inquire. Right away I was taken in and given a fair estimate and due date for the work needed to be done. Work was done on time. Will be doing more work with them in the near future. Highly recommended! read more

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The staff was very gracious and helpful with my collision issues. Great service, they are here to help the best way they can

I had terrible experience at this place , I will Not recommend this VMA auto collision to no one. Not only they scammed you with part's , Rental's, insurance. Especially if you have full coverage on your vehicle. They just not professionals. They promised me 2 weeks repair on my car It turned to 6 weeks and they did not completed the job Painting the car , fixing few dents and scratches, took them 6 weeks!!! Come on ....and addition handles of my doors were broken, the switches for the door also broken or not working properly,hazard lights broken, windows guards broken also , they didn't replace them .. what a nightmare with this people ..... read more

My car was brought to their shop in late February 2023. Before work started a month later it was covered in auto body dust and the windows were left open. The work was slow in proceeding and the entire season of spring it still was not finished. The car was "completed" at the end of July. Five months of aggravation dealing with not so nice people who lied about the process. Having the car less than 24hrs. I struck a deer. The car was taken to a certified C8 facility which VMA is not, and the repaired parts and shoddy workmanship under the visible body work was discovered and shown to me. Had I not had the collision with the deer these problems and their theft of money and services would not of been revealed. Do not take your car to them they are outright thieves. The car looked fine until we looked under the skin. They also took five months to complete their scam. Do not, I repeat, do not take your vehicle to VMA. read more

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Everyone at VMA was very professional after getting rear ended a couple of weeks ago I brought my car there on a recommendation and the work is flawless and the professionalism is top notch as for a car guy myself. I'm very very protective and anal about my cars or who I let work on them. Vittorio and Stella and simply the best very seamless transaction and the car came back better then when I first received it. I'll recommend everyone here. I'd give more stars if I could. read more

VMA Auto Collision - Body Shops Near Me - Queens, New York

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Poor experience. VMA took over a month to simply replace a fender and refinish my wheels. The shop owner initially said it'll take less than two weeks for the job to get done. The job also wasn't entirely complete. They didn't fix a couple of scratches that we agreed on. The ladies behind the counter offer somewhat great customer service, but there comes the point where the job needs to be complete. I shouldn't have to call in every week in hopes of my car being finished. Will I come back here again? No. read more

I took my car to be fixed on front side driver door and if you know about paint jobs you know that you have to paint two doors to match the paint. They took longer than it should have and did not paint both doors. I had non matching paint. Also didn't notice at the time but when I went somewhere else to paint the whole side they noticed that the front door wasn't aligned correctly. Do yourself a favor and go somewhere else. read more

Con men and liars. I feel used and cheated by bringing my car to this body shop. They said it would be ready in a week and a half and it's been nearly a month. When you call them they give you the run around and can't tell U the truth . I regret bringing my car here. Don't come here for your repairs. They lie and can't tell you the truth. Never again .. worst body shop experience ever. Every single person that works there looks shady. Liars and con men... read more

If I could give VMA zero stars I would. After a horrible car crash i trusted these people with my car hoping that they would get the job well done. Unfortunately I was left beyond disappointed in every aspect. Not only was the customer service horrible the lady who picks up the phone is extreme rude and acts like im begging her for her services. The workers are also rude. After getting my car back and still hearing some noises constantly I decided to go to a different mechanic where they let me know that not only were almost all the parts that were replaced all used and the paint job was also done horribly. Overall it was a terrible job and i'm beyond upset. They charged my insurance for brand new parts and assured me that that everything was new and the car was in great shape when they handed it to me. Beyond disappointed and will not be further recommending them to anyone again and i'm sure i'm not the only one they did this too. read more

This is the spot! I stopped by VMA Auto Collision to get my rear bumper realigned. Upon walking into the shop I was greeted with a warm and kind welcome by the staff. They took great care of my vehicle and got the job done very quickly. I was in and out of the shop in minutes. The job they did was incredible, and it felt like my bumper was never damaged. I've had my cars worked on by VMA in the past and they've never disappointed me. Always an outstanding job, amazing staff, and great management. read more

very professional my baby 2015 checvy rs camaro came back perfect, truly recommend them ! pb - palmetto st ridgewood queens ny 11385 read more

My experience with VMA was nothing but a bad experience when I brought my Corolla in for work. To begin with, there were no real time updates on when my car would be finished. I had to call them and keep asking for updates. Along with that, there were a lot of things that did not add up. I bought my car in for front end damage however while my car was in their possession, I received a notification that my trunk was opened and my alarm started. I have a security system as well as GPS tracking on my car. What they were doing in my trunk? I don't know. But what I do know is that I was missing some tools that I hid pretty well, to be specific my 10mm and 1/4 drive ratchet. Along with that, I called the shop to let them know not to drill front holes for my front license plate on the new bumper. I was assured that none will be drilled. To be clear, I bought the car in with no front holes on my damaged front bumper. My front plates were hidden in my trunk with my spare tire because I do not run a front plate nor need to. I called to just let them know and to let ahead of time. 2+ months passed and I finally was able to pick up my car. The first thing I noticed was, FRONT PLATES WERE DRILLED IN!! How did they find my plates? They must have went digging in my trunk. I spoke to the owner and he started making excuses that his workers didn't know and how they already started on my car before they knew. To my knowledge, my car was not started on until about 2/3 days before I picked it up. How I know? Because I have GPS on my car. My car was parked about a mile away from the shop, which I assume would be their storage. And was not moved until a few days before I went for pick up. I was told to call/text the owner a few weeks later to come back for them to fix the bumper. Mind you not only did they drill holes on my bumper, they were drilled unevenly as well as a third hole that never should be there. It ruins the whole bumper and the look of the car. I messaged the owner seeing if he can provide a new bumper because I did not want bondo and all that to be put on a new bumper. He told me he can't and assured me that they will make it look like new. I agreed. I also confronted him about how my front plates were hidden in my trunk and not sure on how they found it and why they were going through my trunk. He started saying how I was disrespectful and that his guys would not do that and how they work on BMW, Audi, Lamborghini and all these high end cars. My corolla may not be a high end car or the most expensive car, but it is a priceless car to me that has no price tag. I never got a day or time on when I should bring my car back in to fix their mistake even after a few follow ups. To get to my point, if you can't treat a corolla like how you would treat a higher end car, then you aren't doing business correctly. I counted my loss and definitely will not be doing business with them no more, even in my high end Audi. If I can give 0 stars, I would. read more

Can't say enough good things about VMA. My car was damaged while being parked, and they got on the phone with my auto insurance company right away and handled everything! No waiting around, they brought a rental car over for me immediately. They were so helpful and polite, and I my car repaired in such a timely manner. Highly recommend!!!! read more

Whatever makes you feel better at night. You have the right to defend yourself yes.. You also have the right to be full of it ,like you are... You can say whatever you want to defend yourself but you and I know what really happened.. The Estimate you gave me and the insurance was Estimate that you should have fulfilled instead of trying to do your job you try to fraud the system. Yes I Wrote a biography and I told you I was going to if you continue to screw me over. Instead of trying to make things right you pushed me away so Thinking I wasn't going to do anything about it. Everybody has to know what kind of establishment they are dealing with. And now I'm going to post all these comments on multiple sites.. Including the Estimate you gave insurance. Nothing was wrong with the car other than the accident. You should have done your job thoroughly and give a Proper estimate, Instead of trying to look good in your Ferrari You have parked in front of your establishment. You wanted to just put a Bandaid on the car and collect... read more

Bravo!! Never fear VMA Auto Collision is here. My car was parked in Queens and a truck crushed the front end. I didn't know who to trust to fix my car but ultimately went to VMA. Wow, was I impressed!! The fine staff explained everything to me, called a car to pick me up to get my rental and even offered me a cup of coffee. Every time I called VMA they were honest, sincere and eager to get all my questions answered. I picked up my car and it looked brand new! My hats off to everyone at VMA Auto Collision. I truly felt VIP! Thank you and keep up the great work. read more

VMA Auto Collision - Body Shops Near Me - Queens, New York

If I could leave zero stars I would. If you care about craftsmanship and pay attention to detail this is NOT THE PLACE TO BEING YOUR CAR!!! Because they don't have a clue !!!!! Not only will you wait forever for your car to be fixed when you get your car back there will still be more than one thing wrong and it will be given back to you filthy.... as far as the OWNER not only does he have NO RESPECT FOR WOMEN he is a complete tony soprano wanna be.... I was very upset with the quality of both my cars and to punish or degrade me (not sure which he was trying to do) proceeded to tell me and I quote "pull her cars out NONE OF THEM ARE GETTING FIXED TODAY" after having them for two weeks longer than supposed to... I have nor would EVER treat anyone the way I just got spoken to... again for quality work without being abused as a paying customer go anywhere else for your automotive needs!!!! read more

So I brought my car here, thinking that they were going to take care of me Different then as the other shop I wat at would... they need to paint my car and powder coat wheels and fix mirrors and side markers ( few couple bucks they could've spared out of all the money they were paid from me & insurance... I told him my situation as the car was only there for 3 to 4 months at tops with Covid going on it took a while to get an estimate.they tried to put a lean on my car but didn't and I picked my car up in incomplete.. My mirrors are broken Side markers They stole my 300$ shift knob No defuser was put back on my car Gave me car back w a dead battery (battery was brand new) and told me they had it hooked up to a battery charger. These people are very unprofessional they do not care about ya money or your car as they told me they piss 5k for a half a paint job , I'm so disgusted w the work and human character of this place, I DO NOT RECOMMEND THEM AT ALL read more

Great job on my car, very fast turn around and awesome customer service. They took care of older small dings that were unrelated to the accident. Very friendly family owned business, I highly recommend. Good experience all around read more

BE WARNED. VMA is by far the WORST experience I have ever had with any kind of automotive facility. I've been in the automotive industry myself for over 15 myself. First, it took them nearly TWO MONTHS to fix the headliner, seat cover, seat foam, and dome lights of my car even though the insurance company paid them even before I dropped the car off. I was told 1, maybe 2 weeks tops to do the repairs. For the next 7 weeks, I was told every excuse in the book. "The insurance company won't approve the repair" when the insurance company had already paid. "Parts are on back order" when the parts didn't even need to be ordered because it was a custom reupholster job. When I finally go all the way to the shop to pick up the car, once I get there tell me "we couldn't figure out how to fix the lights." When I go to see the work on the seat, I find out they fixed the cover but didn't replace the foam in the seat that they were paid to replace. I ask why and they say "couldn't find one." When I inquire further, they didn't even look for one. The kid who seems to run the shop is the son of the owner. Has a real chip on his shoulder driving around daddy's Lambos. Guy yells at my like somehow his shops incompetence is my fault. The woman at the front desk just pretends she has no idea whats going on all the time and is completely useless. DO NOT trust this place with your car. period. read more

They did a great job on my car. It was an insurance claim, so the amount was rather pricey.

this place fuckin sucks, my cars been in there since june & it's still not ready to get picked up. Sometimes I wonder if I'll ever get it back... read more

Positives: 1) Very customer friendly. They actually opened up the shop on Sunday to take in my damaged vehicle and provide me a rental car. 2) Professional and very knowledgeable of the insurance claims process 3) Quality of the repair was excellent Negatives: 1) The shop apparently gets busy so it took longer than I expected to get my vehicle repaired. 2) In addition, it was difficult to get even a rough time estimate of when the car repairs would be completed. Overall, I was happy with the quality of the work. I was a bit frustrated with the wait. read more

Excellent answering of my questions & car was ready sooner than expected. My car is clean & looks as good as new. Thank you for prompt & courteous service! read more

My experience with VMA from start to finish was amazing, beyond what I have ever experienced with any other body shop. Their work speaks for its self with the high end cars they deal with but not only is their work on the car superb, their customer service is without match. I walked in the office and immediately was attended too, all my questions were addressed, insurance company called, set up with a rental and on my way within an hour. I was given a two week estimate and they were spot on. On multiple occasions I called for an update and was given an answer immediately no run around. Definitely your go to body shop, highly recommend. read more

My car was repaired at vma auto collision. They did a great job . The staff are awesome very professional and patient with customers . I will recommend this shop to anyone looking to repair a car . L. Rivera read more

Perfection. Best auto body shop - VMA Auto Collision. I got my vehicle back in two weeks ... just like I was told. My vehicle looks brand new. Amazing!!!! I also want to give a shout out to the whole entire staff .... they are GREAT ... Neil, Diana, Vittorio, Stella and the rest of the crew. Israel did a fantastic job. This company goes above and beyond for their customers. read more

Getting into an accident is never fun but with the great people at VMA it doesn't have to be painful. There service is unprecedented.

Super! They did a fantastic job, the car looks beautiful. And considering how busy their shop is, the car repair was complete in a very reasonable amount of time. And finally, I can't stress this enough, they could not have been nicer. Going through this is stressful enough, you really don't want to deal with rude people on top of all of the anxiety. Their office staff was warm and welcoming, I cannot possibly be more thankful. Highly recommend. They'll take good care of your vehicle. read more

Perfection at its best here at this body shop. Was the fastest, easiest and best experience I've ever had. From the moment i walked into the building i was accommodated by a lovely lady named Stella. She walked me through the process so i was fully aware of my options. The manager Vittorio estimated my damage & within 25 minutes i was placed into a rental car. I was told the car would be ready in 3 days & it was. Car looked amazing!!!! They even detailed the interior. 5 stars to this company for really going above and beyond. Highly Recommend to all. Keep up the great work VMA read more

One of the most amazing customer service encounters I have ever had. Neil, the owner, is a true customer first guy. I have never dealt with this business before but drove by this establishment everyday on my way to taking my kids to school. Just looked like a top notch, clean cut trustworthy place and they were spot on. I needed repairs on my SUV that were not our fault, accident caused by another party. They made our vehicle look like new and the service from NEIL and his remarkable team were outstanding....from the office crew to the service guys to the owner. Truly outstanding and I thank you so much!!! read more

I was so nervous about trying a new place!! I have a brand new VW Atlas. Stella and the girls are there to please and keep you informed. Stella has top notch customer service. After a few weeks my car was as good as new. You must be willing to wait and leave it for a few weeks. Which isn't much of a problem since they put you in a rent a car from hertz that makes you happy and is equivalent to your car. The work on my car was A+. I will be choosing VMA in the future and definitely one of my recommendations to friends and family. The Owners are wonderful, detailed and also won't stop till your pleased hassle free. Thank you VMA read more

although the job looked good at first. paint match and the damage removal is first class. tonight I saw a paint ridge along the wheel molding, since the molding is removable why wasn't it. also two minor peels near this molding on the plastic flex bumper. since this car had only 1900 miles on it, I expected better. Stella the body shop coordinator, told me to expect the best. not that happy, should have no paint line at all, not even for an old car. W. Schmidt 2018 Mitsubishi Outlander read more

Had my front end damaged by a driver backing out from his driveway. VMA tow truck came on scene. Took my car to their shop. Did a fairly good job and when I went to pick up my car had a problem with the front hood. It was moving and not a tight fit. Told them and they to their credit fixed it. However they did not check out all the systems to see if they were working. It was still winter and had not used my AC. a couple of week after I had to use it and it was not working. Took the car back to get it fixed. Took all day to try to get it working, but they told me their ac machine was not working and will have to fix it. Took 5 weeks hear from them. Took the car back and was informed that my AC compressor was bad according to a specialist. They had to get approval from the insurance get the part and finally fix it. Meanwhile the weather got hot I'm driving with no AC. Took my car to my regular mechanic for an oil change told him the story. He checked it out and found out the fuse for the AC was missing. replaced the fuse and problem solved. Took all of 5 minuets. VMA could have saved me 2 plus months of aggravation if they had done their job right. Even if their AC machine was not working they should had sent my car to someplace to get it fixed. That is what you do to satisfy your customers. You don't leave them hanging for over 2 months. The AC specialist they sent the car should have picked up on a missing fuse. Which leaves me with the question, was the missing fuse missed or left out deliberately to get more money out of the insurance. It is this issue of waiting over 2 months to fix an issue that took my mechanic which I trust 5 min. that I give VMA a low review. I have no trust in them and would not go to them again. read more

Recently had an accident, and after recommendation went to VMA. Picked up my 10yr old Honda Accord this past Saturday, job was less than 3 weeks overall. All I can say is wow!! my car looks great! They did a fantastic job and staff were really nice people. Would definitely recommend these guys. read more