Signed a contract with this company in Aug 2019- Nothing as of today works or have ever been turned on. They Also didn't repair my driveway correctly after the install. Can't get ahold of anybody. Every time I finally do.... they just say "it's happening this week..." almost 18months and absolutely NOTHING ! DO NOT USE THIS COMPANY ! read more

This review is on the behavior of their crew/drivers. Today I pulled up to the shell gas station in MV at the designated air/ water station. Upon pulling up I'd noticed two identical Vivant vans parked in the designated air/water spaces right beside the machines with three empty spaces next to them. I pulled right up to them while the driver watched me and waited patiently for them to move their vans which were clearly NOT utilizing the air /water station. Zero response! They ignored me, my intentions and any shred of human decency and consideration. Their inaction prompted Me to ask the attendant to please extricate these inconsiderate a-holes to allow me to proceed. In doing so it turned out the man was a super senior ( in his mid to late 80's ). That was it, hence this review... This company clearly does not train its employees to act decently when driving their branded vehicles and I'd certainly think twice about letting such vermin near a $30,000 plus instillation job at my residence. Here is a photo of the van leaving after the elderly gentleman employee asked them to move their vans. read more

Vivint Solar - Classless Vivant Solar driver - Solar Installation Near Me - Santa Ana, California

Where do I even begin. This is our second time going through an estimate with this company for solar panels. Once before and once after their merger with SunRun. There won't be a third time. The first time around, the company decided we were not eligible because our home needed a new meter and the company did not want to pay for that. Two years later we are approached by this company again. We inform them of our previous experience and our contact assured us that the meter wouldn't be a problem again. After multiple meetings (during holiday seasons, COVID and family surgeries) we decided to move forward with the contact. Our contract stated that we were locked in at a 0% increase in cost per kilowatt for 25 years. We also made it clear that we did not want to purchase the panels. By not purchasing them, you end up paying a bit more but the company maintains the roof where the panels are attached and completes routine upkeep.....ultimately you are not stuck with panels that have depreciated over time. Well after the first round of inspections we were notified that the placement of the panels would need to be changed which would increase our cost per month. This made us skeptical but after reviewing the redesign for nearly two weeks, we decided to move forward. Within two minutes of signing the documents (and agreeing to the price increase we received a text from our contact notifying us that the change in placement and additional panels "broke" the pricing and, big shocker, changed the proposal again! They no longer could offer a 0% annual increase (paying per kilowatt) for 25 years, they needed to move us to a 2.9% annual increase which would increase the cost by five figures over the term. Alternatively, they could offer us a low interest loan to buy the panels. So we could technically end up paying more per kilowatt as my "owned" panels depreciated. We said that that was unacceptable and the next exchanged thanked us for our time and that our contact would take care of the cancellation process. Hours wasted (process started in November.) Valuable time wasted and once again feeling duped by this whole process. Fool me once, shame on you. Fool me twice.....aaahhhh. Never again Vivint. Please never knock on my door and waste my time. I will also make sure my friends in my community do not waste their time with this company as well. read more

I urge everyone to beware of this Company's deceptive practices from initial contact, agreement, installation and service. We have had Vivint Solar for years and it's an exhausting battle in every facet of our discouraging journey.. most recently we were mislead in regards to the R&R department. I need the panels removed as we are having our roof re-roofed. I was told we need to pay the fee upfront and once done, we will receive a call from that department to schedule.. I was even told an email was sent to that department to contact us. Of course no contact from them and I learned the entire department may be furloughed because of Covid-19. At no time were we informed of this and now I'm out the money I paid and my roofing project is on hold I definitely! Just another misleading lie from this company. Beware! I also listed this concern on FB last week and received an immediate response advising someone is looking into the situation and I will receive a call within 48 hrs. No call! Just another Lie!! read more

RUN AWAY FROM THIS COMPANY. You will lose in the end. Don't let them trick you. Customer won't be able to help you either. Don't sign anything with them. read more

Wow. The customer service with Vivint is pathetic. I signed a 20 year solar panel lease in 2014 and have regretted it. The process for the original install took longer than I was promised. The City kept calling me to get Vivint to return their calls The latest situation has to do with a reroof. I paid the $500 to remove the panels and schedule the reinstall. That wasn't bad other than the longer than expected phone wait. They were prompt on uninstall day. However they inadvertently disconnected a kitchen circuit for my dishwasher and garbage disposal. This occurred on July 23 2019. The earliest Vivint says they can come to the house to diagnose the problem (not fix it) is August 27. Really???? Meanwhile I'm having to operate my dishwasher using an extension cord to another outlet. It seems that I have a code violation at a minimum Apparently there's no contract relief for me in this situation other than buying the panels. What I want to do is not have them reinstall their panel system on my new roof. STAY AWAY FROM VIVINT!!!! read more

BEWARE OF HIGHER ENERGY PAYMENTS THAN WHAT YOU' WOULD EXPECT!! The solar panels LOOK great and the sales person was kind. The work was completed Timely, but we are not saving money at all! OUR RATE IS .25 per KW GENERATED, not what we us! Expensive!! The solar panels LOOK great and the sales person was kind. The work was completed Timely, but we are not saving money at all! .25 per KW GENERATED, not what you used. I understand this! I haven't had it a year yet to validate if the return check I receive for energy NOT USED is going to compensate for this high Vivint bill. . People need to understand this! read more

In a world where traditional home energy is getting more and more expensive and honestly, inefficient, Vivint offers the perfect solution for solar. Zack kept in constant communication with us and was incredibly patient with us as we learned the ins and outs and the Vivint install team was "top-notch"! I would highly recommend Vivint Solar in Orange County for your home energy needs! read more

Vivint Solar - Solar Installation Near Me - Santa Ana, California

I have had Vivint Solar for about 3 years and I have zero complaints. Installation was fully explained, easy, and completed before the quoted timeframe. The process was entirely smooth for me. My rep, James, is great! He is very knowledgeable. He recently told me about SCE's Time of Use (TOU) rates, which will increase rates significantly soon. I had been saving 50% on my original bills but now I am happy to say that I will save even more because I don't have to pay the increased TOU rates. Based on my experience, I would highly recommend Vivint Solar to anyone considering solar! read more

Going solar couldn't have been easier. From the beginning we had Adam available to answer every question and possible concern. He was upfront and no bullshit about the process and how we will benefit from going with Vivint Solar. I appreciated the time the installation crew took to make the installation area safe and cleaned up thoroughly when they were completed. Adam was even there for us at the end, helping with online account set up and app downloads. We will be recommending them to our friends and family. read more

Vivint Solar seems just fine until you discover that you were tricked into a 20-year PPA contract with them. Their installers and repair reps have been solid. Their sales reps, however, will tell you ANYTHING to get you to sign with them -- NEVER mentioning that you are getting into a contract that literally holds your home "hostage", making it virtually impossible to put your home up for sale. Now that their equipment is on my roof, I cannot contact anyone except for a useless offshore call center where no one knows anything. I was two weeks away from selling my home and moving to Virginia to care for my ailing mother when all of this came to light. No one will return my calls. This has become an utter disaster in my life! Unless you know for certain that you will be staying in California for the next 20 years, I would not sign with Vivint Solar. I live in Huntington Beach, CA. I don't know why it shows me being a resident of San Francisco. read more

I started the process March 3rd, close to 8 months and it's still not up and running, pretty unbelievable actually now that I am typing it I have not been happy with the service, the installation, basically everything Panels had to be replaced, software updated, they replaced my entire main panel in the bottom of the ninth inning... Inspection after inspection and I have heard every excuse in the book, now I'm still waiting on an inspection Hurry up and wait I would Look elsewhere Update- still not up and running, worst experience. Now they are saying wait 40 more days! Unbelievable! Terrible customer service read more

I wish I read these posts before signed my contract. Now I'm stuck with a fixed monthly contract that will increase (not 2.9%) like 15% a year. Until my 25th year, my bill will be like $500 a month. Anyone know any recommended lawyers? read more

Amazing experience!!!!! My solar Guy was Tommy Torres . We literally are saving $250 a month on our electricity. He didn't shove it down our throats!!! He let us design our system and every time I called with any questions he always picked up the phone. He went from being a Vivint rep to part of our family. I have already recommended 4 family members to him. I love Tommy Torres and what he has done for us read more

I am a victim of this dishonest crooks who are a pyramid based outfit . They offer a lifetime warranty but when their equipment is defective you are left high and dry. They will waste an entire day if the customer on the phone and in the process refuse to send anybody to fix the problem even after the customer had beth their unpaid tech loan n the phone . If a phone Call fails , they never knew you but in Most cases they have you stuck to an agreement that they themselves dishonor . They are beyond rude, dishonest and crooked : have nothing to do with them unless you want to get ripped off read more

Boy oh boy, Vivint Solar brings the best solar panel options and customer service that I've ever known. Vivint makes you feel included during your whole duration working with them, and they greatly value teamwork every step of the way. It's very important to keep customers in the loop of a multi-step process-- which solar necessarily has to be-- and Vivint is a leader in the industry with this. No complaints with Vivint Solar. My main guy John Woodfield (he speaks Spanish! That came in handy because sometimes it's hard for me to understand) and one of his associates Adam were very helpful and dedicated to bringing the best experience possible. I've reached out to two of the managers as well, Danny and Landon, and they were so prompt and helpful with me. read more

Don't go with this company they are a Rip off, if you want a high solar bill with a high electric bill then go with them.

I've invested in some stupid stuff over the last 38 years but Vivint might be one of the worst. Met Landon, great guy sold us on a great deal. We've now had solar panels on our roof for over a year and they still can't figure out how to work with the city/county every time they randomly show up. We were quoted 4 months max when we signed up for this deal and now we're into month 14. When people say don't lease solar panels, this explains why. read more

My husband and I have been interested in solar for a long time, and we recently had Vivint install solar panels on our home. From the very beginning, the Vivint process was so smooth. Adam Howle explained how their business works, from start to finish, in a very simple and honest way. Adam has even been here several times to check in and make sure we are happy, and that everything is going well. (When does that ever happen???) Similarly, all employees that have been here throughout the process have been knowledgeable, clean and kind. We NEVER felt any sense of pressure or shady sales tactics... (With our older home, we've had many salespeople here recently. We know shady.) There have been ZERO surprises or costs, and our bill has dropped dramatically. We could not have been more pleased. We are grateful that Vivint fell into our laps. Their business plan has allowed us to be able to reduce our carbon footprint and KEEP money in our bank account. As a side note, we have had several people come to visit us, and they didn't even notice we had the solar panels on the roof at all! They are subtle and not obnoxious. As far as the review (below) about the holes in the roof, I have no idea what that is about. No one touched our roof until someone came out to assess the lighting and inspect the roof condition. We had NO holes before, during, or after the entire process. Nothing like what is described there happened at our home at all. Check them out. You won't be disappointed!! read more

Vivint Solar - The solar panels are so subtle! Hardly noticeable at all. Awesome. - Solar Installation Near Me - Santa Ana, California

The sales person was great, the installation of it went smooth inspection finalized. And now we sit power on and nothing happening. We have called, sent emails with absolutely no response whatsoever. VERY POOR CUSTOMER SERVICE!!!! read more

I had an absolutely amazing experience with Vivint. Ironically enough I was meeting with Solar City earlier in the day when John came and talked to me about the opportunity. The pricing is hard to beat from a reputable company - and I pulled the trigger. The guys came out and were some of the hardest working, efficient, and considerate people I've met. They got my large installation done in 1 day. My only complaint in the entire process is that it takes about 2 months to get it setup. That is due to SCE and permit slowdowns (not Vivint's fault). Overall I'm very happy - and John was an absolute rock star! read more

Great service. Friendly staff. Easy doing business with. Have saved lots of money by switching to them.

Really like the solar panels. They've helped a lot with our electricity bill Very glad that we chose to get solar panels when we were offered and even more glad that we went with Vivant read more

John was very helpful and upfront about everything. There were a couple of hiccups with the setup, some caused by the city, but John and Vivint have always been responsive. Everything has been working well so far. I've already recommended 3 friends to switch to Vivint Solar. So far so good, I will update my reviews yearly. Thanks, John! read more

Decided to check out adding solar panels to my house and saw a Vivint rep at Costco Fountain Valley. He was nice and helped me set up a phone consultation for the next day at 5:00 pm. Waited 1 hour for the call and nothing. The next day they contacted me but I told them I was no longer interested in getting a quote from them. They called me again a week later and tried to push me to talking to them about a quote. I told them I gave them a chance with the appointment but they missed it and with that they abruptly hung up on me. I called Costco to let them know how these guys treated a Costco member. With all the competition out there, I am not dealing with a bunch of rude flakes. Imagine later when there are issues and you try to get some help. I would look elsewhere. read more

Landon has been awesome! We met with him twice and he made sure every question was answered. He explained Vivint Solar's installation process and steps, its benefits for us financially and earth's benefits with details and examples. Thank you Landon for working with our crazy schedule too! Vivint Solar is an amazing program and their referral program even better! Don't forget to ask about their referral program. Can't wait for our solar panels to be up and running and do our share to help the environment. read more

I purchased a house in Yorba Linda in July 2017 that had a existing solar system. The realtor's cover sheet stated as follows: AS A BONUS TO THE BUYER, THIS HOME COMES WITH A SOLAR SYSTEM THAT HAS NO LEASE FEE! Perfect thought I. I would never pay for a solar system. It was not until three months later that the former owner came to my door and told me that Vivint was blowing up his phone trying to collect for three months of "free" solar. I refused to have the contract transferred to my name. I just found out that Vivint has put a lien on my house, but when I asked them about it, their response was laughable: "we have not put a lien on your entire house, only the part of the roof that the solar system is on! This company is thoroughly corrupt. Walk away while you can. read more

After contemplating about going solar, we decided to go with Vivint. The sales rep, Kyle, explained the whole process and was in contact through out the whole process. We had some issues in the beginning, but Vivint resolved as they said they would. Been almost a year with the system and working great and saving money, especially this past summer. read more

My mom was about to go Solar with Vivint a few years ago and decided against it last minute. Then, a couple of years later another Sales Rep, Stephen Davenport, knocked on our door and reexplained the program to us. A lot had changed since my first experience with them and I've gotta say that this time with Steve was much different. Not only did they offset all of our power and are saving us money but we also got a free 225amp electrical panel. He was with us from the very beginning to the end and continues to stop by and check in to ensure that we are happy. I highly recommend going with Vivint Solar. read more

Today I called about my bill asking if they can explain my bill to me. The lady explain and I told her I didn't understand what she was talking about. Then she said "LOOK I EXPLAINED YOUR BILL TO YOU" I asked if I could get a hard copy mailed to me she said she had ask her supervisor then the phone went dead. I don't know why she would have ask the supervisor to mail me my bills. So I called back and went through the same process for them to tell they had to ask the supervisor if they can mail me my bills. Again don't understand why they would need to ask. So I never got my issue resolved. If I could change companies I would but my community got stuck with this terrible company. I would stay away from this company they customer service sucks and the people are rude. The sad thing you can't even talk to anyone in the states. read more

Going solar was a great decision for us as we were using our AC unit a lot during the summer(SoCal heat). They told us all the benefits about it and the biggest surprise was Edison's time of use billing change. John was our sales guy and was very informative and made sure we were 100% on our decision before agreeing. Was never overbearing and pushing us into a decision we did not want to make. Going green was also a great incentive. read more

We changed to solar due to Stephen Davenport he's been reliable, knowledgeable, and a great support. We were weary of changing and we've been converted and we are happy and recommend their services to friends and family. So glad with their services and would suggest you ask for Stephen Davenport! read more

Had a great experience with Kyle and Adam. Made the whole process very easy and should definitely help with the summer electric bills. Highly recommend using Vivint for your solar needs and even better knowing that we've been able to reduce our electric bills and help the environment with no upfront cost. read more

They installed panels last September, 6 months later they are still not in production! Apparently need support to come fix, first appointment is six weeks! Total crap customer service! Unreliable, unresponsive, poor support! I read more

The company lied about how good and helpful it will be having the solar panels. The truth is that I'm not saving anything at all. I'm actually paying more money between the panels and the electric company. I don't even own a pool and I pay more than my neighbor who has a pool and no panels. The company is a fake. It's a lie. It's fraud. I have called to review my account and I always get t he same answer. Nothing can be done because I don't qualify for more panels. They don't service the panels either. There is no help, they expect you to stay with them. I guess is time to look for a lawsuit to join. read more

I was very impressed with Vivint here in north Orange County. Adam Howle was a terrific point of contact. He really cares about the product and that it was the right fit for my needs. Adam worked very hard to get the installation process rolling quickly. He made sure that I understood all of the details clearly. I was extremely impressed at how fast the process was. The installers themselves did an excellent job, too. My job took about 6 hours. I'm very picky on how wires and conduit look on the outside of my house and they took extra special care to route those through my attic whenever possible. I was also fortunate to be the guinea pig in the area to receive the level 2 car Charge Point charger for my car. The electrician that trained the other electricians was extremely qualified and took wonderful care of my home - they had to add a breaker box extension so that they could run 220V to my garage. Highly recommended. Very professional. AND...I can't wait to see a reduction in my electricity bill!!! read more

Had solar installation start 2/22/21 and had 21 panels installed which we were told would cover 107% of last years prior Edison usage, and was also supposed to get a battery installed during same time but Sales Rep/Manager never sent a Battery Agreement Form for us to sign. Now system is up and running since May '21 with no battery. Numerous emails to a variety of different people at Vivint about my battery issue and still no valid results. Phone calls go nowhere except "hold please" hell.. Unable to contact Sales rep/mgr by text, phone calls or email. Also paying much more in monthly bills to Vivint and Edison than we were promised by 1st sales rep. Was told our highest solar cost would be $112 and lowest $45. Vivint June payment was $159.90, July payment $167.70. Recently 2 different SunRun sales reps stopped by house looking for us to give them referral on our experience and 1 took off running after hearing story, and 2nd guy sent another "sales mgr." over and he said battery cannot be installed unless we get 8-9 more panels (different from what we have now) and additional cost of approx $100 per month.. VERY UNHAPPY with "cust service" from Vivint and lack of follow up by any supervisors or managers regarding promise made by initial sales rep. Feels a lot like we were being hustled by "used car salesman" tactics and now abandoned by cust support personnel. Vivint since has been sold to SunRun and they act like it is not their concern or responsibility because it happened prior to them buying Vivint. read more

So glad we went with the solar panels. Emil was very helpful and thoroughly explained all of our questions as we decided to go solar. He really made the entire process easy for us and walked us through every step of the way. The installation was quick and easy, and beat of all the installers were on time and very professional. read more

** VIVINT SOLAR ** YOU WERE OUTSTANDING! From A to Z ... OUTSTANDING! -- William Jordan, who initially sold us on Vivint was OUTSTANDING PLUS! -- He was EXTREMELY KNOWLEGEABLE, COURTEOUS and RETURN MY CALLS and answered ALL my questions to my complete satisfaction! Bravo! Well done! -- My electric bills have been reduced DRAMATICALLY! A fraction of what I paid prior to going Solar! -- Vivint Solar you were professional, courteous and everyone who rendered their respective service[s] in order to get the system, "up-and-running" were skilled, competent, professionals. Your company comes with my HIGHEST endorsement! read more

What a scam.. Vivint sold a 20 year contract to my 80 year old grandfather.... after having run an analysis, there's absolutely no cost savings. I highly recommend doing your homework before working with a company that's ok to sell 20 contracts to 80 year old people with no savings. Who wins here? Not you. read more