We had no issues with the service up until recently when we moved. Online we were supposed to be able to just pack up our equipment and be able to move it ourselves - according to their website. We did this, moved it, set it up, etc. Everything WORKS. We just need to update our address. They refuse to do it over the phone and want a tech to come out. The first time, the tech canceled with no reason. The second time, we scheduled for the evening, they came around lunch and not during the scheduled time. The guy says he doesn't work during that time we scheduled. The guy that showed up showed up in an unmarked vehicle and was using his cell phone to try and do anything. No badges, nothing that shows it's truly someone with the company other than t-shirts that anyone would have been able to get. When we originally signed up Vivint always used a marked vehicle. So we still do not have our address changed. So if our alarm goes off, they will dispatch someone to the old address. And guess what? Their customer service doesn't even care. So I'm just putting it out there that if anything were to happen, I'll be holding Vivint legally responsible since they refuse to simply update the address. The customer service has been a total joke. They lie on the phone and only try to upsell you rather than solve any issues. I used to encourage others to sign up for this company for an alarm service. Now we are looking into some alternative options and I highly encourage everyone to STAY AWAY from this company. Something changed over the years since we first got them and not for the better. There are plenty other companies with great reviews with a lower rates - just stay away from this one! read more