Purchased after buying my home in August 2019. Any time I need customer support. It's always an…read moreIndian person who never listens when I tell them the problem. They read on a script & still don't listen. The call lasted 41 minutes when it should have been no more than 10. Please use Americans that speak proper English & understand the language. Value for money: that depends on your personal finances & goals. But once I sell this home I will not be taking it with me & will switch to ring because I already have Alexa's throughout my home. I can say that the first purchase in August 2019 I did not get the outdoor cameras. I did not purchase those until September 2022. The person that came to install did not have his tools & my husband wired & did about 80% of the work; yet I was still billed for the labor.

I didnt even want to give it 1 star but have to in order to write the review…read more AWFUL!!! JUST AWFUL! DO NOT GO WITH THIS COMPANY!! I was lied to when purchasing this system and continue to be lied to. This is the biggest scam I have ever dealt with.

Where do I start? I went off of the great reviews and they were correct. The price and and quality…read moreare unmatched. When the drill a hole, they get their little vacuum cleaner out immediately. Very happy with them.

Tony is absolutely amazing at what he does. He installed my tv on the wall. He is very…read moreprofessional, was punctual, and just an all around awesome person. Next time I need more done at my house He will be the first person I call. As I have always kept his number and contact information in my phone.

Mr. Moore was able to mount outside ac wall mounts and repaired an outdoor outlet. He diagnosed…read moreproblem with outlet and informed me original outlet was not only incorrect but was installed incorrectly as well. He was very quick and even made sure to weather proof outlet. There's now an outlet cover insuring plug for pool pump is safe. Very satisfied.

Loved that they should up in a mask. They also had gloves on throughout the installments. Equipment…read moreon hand and asked professional questions beforehand. FIX the electrical problems quick, safety and affordable. They also explained each steps at a safe distance to help me better understand the situation with the electrical system. Great customer service with great experience!

We were able to find a solution. Very understanding. We are glad to find a solution…read more There maybe ups and downs, and from the downside, we found a positive solution. Thanks.

My experience with Toca Alarm has been sheer misery. I paid approximately $40,000 to have a…read moresecurity system installed at my horse rescue sanctuary in Folsom. Jimmy the salesperson promised fully reliable, hassle-free security service on my property in order to keep me and my vulnerable rescue horses safe; there had been dangerous trespassing in my pastures. I specifically mentioned I wanted access to playback from certain cameras and a personal alert button for my safety. Jimmy assured me this would be no problem. Toca insisted I use one cell provider; I had grave concerns bc it is known to provide weak signals out here. The reality after my huge check had been cashed: the cameras did not function consistently bc of weak signal, as feared. One of the $4000 cameras had to be replaced entirely. I had to try two other service providers to get them to work. Yes, that is three in total. I've been charged nearly $500 by the first cell provider months after the contract terminated. I cannot receive playback of my cameras without a DVR but the system does not interface with Starlink so I needed to get a new modem. The DVR playback of these outdoor cameras still has not been set up. It took ages to finally receive my personal alert button. Bc of an error when Toca staff was testing the button, the Fire Department with EMT was dispatched to my property! Toca disclaims responsibility for so many of these problems, insisting they are out of its control. When I was signing the $40,000 contract with Jimmy, he assured me I would be fully taken care of by Toca. He did not say: oh, you will be on your own when dealing with problems created by these third parties who control much of the service related to your security and surveillance system. Toca won't be responsible. I have enormous responsibilities caring for 65 rescue horses and donkeys at my sanctuary: I told Jimmy I had to have a seamless, comprehensive and reliable security system bc I don't have the time to deal with constant malfunctions. He promised me that this was what I was getting with Toca. I cannot stress enough how much I regret ever having called Toca Alarm Company.

ross ritchey was my tech and he was awesome. not only repaired my issue he also cleaned up my…read morecomputer as he was working. also was funny to chat with while waiting for installs

Last year, we had a tech named Ross Ritchey visit our office, and unfortunately the experience was…read moreextremely uncomfortable. During the appointment, he repeatedly spoke negatively about his workplace, his supervisors, and even commented on unrelated personal matters. It put us in a very awkward position, and we found ourselves silently waiting for the visit to end. We heard everything from his boss doing botox and putting on clothes that were too tight to critiquing his choice of tattoos and new hires. Regardless of how someone may feel about their job or coworkers, a customer's place of business is not the place for that kind of conversation. It made the entire appointment feel unprofessional, and it's not an experience we would ever want to repeat. As we are looking on yelp to find a company to hire for our office needs, and this company popped up, it reminded me of the awkwardness. We won't be using this company again.

I have been a customer for 6 years with this company and I'm highly satisfied. They have quality…read morecameras and exceptional customer service. I have had to utilize the fire and ambulance services and they responded extremely quick. It's low cost as well and that's something we all need in today's economy and also I must mention I feel safe and secure knowing this company has a fast and professional central monitoring system. I have always felt safe and secure knowing I have this company for security. I highly recommend this company.

I was originally a USA customer, brought equipment and stayed with them until they sold the company…read moreto Protection One. I recently requested a quote to move back to ABC... they wouldn't waive the cell input card cost ($160) so they could communicate with my system (the one they sold me). NOT GOOD. Guess they don't need my business.

AGAIN!! DO NOT USE THIS COMPANY!!! Had issues for the past few days trying to login to their app on…read moremy phone. Come to find out they had switched my emails to be the username unbeknownst to me. So I had to reset my password 3 times. AND they come off a condescending on the phone. This company is a POS!

Excellent products! Excellent installers and techs. They can handle anything security, automation,…read moresound! And they make it all look good!