I've been a customer for Vivint for over 2 years. It has been the biggest mistake I've ever made. Absolutely terrible customer support, terrible non working equipment. I am still paying for the over priced non functioning system. It has been an absolute nightmare dealing with this company. They will not replace or repair their equipment without you paying for the extra warranty. They will also charge you for someone to come to repair their defective equipment. Stay away read more

For starters our phone wasn't compatible with their system....why didn't they know this? Finally a month after we canceled the guy came to remove their equipment and he had no respect as to the damage to the walls or our home! He made zero attempt to clean up after himself, he left gapping holes in the walls, and staples in the wall still and on the floor. No apology no nothing. I don't recommend them at all. read more

Vivint - A hole and mess they just left...no attempt to clean up or fill the hole! - Security Systems Near Me

I do not recommend Vivint. They use deceptive sales practices. They tell you various equipment is free and then you end up with a loan?! They keep sending people to my house to "check on" my service and equipment. I will not let them in the house. I will never buy any additional equipment or updated equipment from this company. In addition, their technicians do really sloppy work. I wish I had read reviews before agreeing. Please, if they knock on your door, turn them away without hesitation! read more

I'm disappointed with Vivint for a number of reasons. First, the sales practices seem very deceptive. I had an associate show up at my house and offer a discount to install the system if I would become a "model home". However, it seems like that was essentially BS. I calculated the cost afterward of just buying the equipment individually and installing and it would have been less overall. Turn these people away if they show up at your door and do your research!!! I had been planning on getting a security system after recent vandalism on my street of several cars, but I regret buying Vivint now. In addition to the sketchy sales practices, I also think they up-sell their equipment. I was told the cameras were such high quality that I could zoom in and still clearly see the picture. Not true at all... even after upgrading my internet. The picture is okay, but not great or crystal clear like advertised. They also botched the install on my one camera, and it's so low that you can't see anything if a vehicle is parked in my driveway, making it useless. I was also sold a better door sensor than what was actually installed. Lastly, I was told my system would work via cellular service if my WiFi went down, which also doesn't seem to work as the whole hub just seems to disconnect without WiFi. Thankfully I haven't had to test it in a true emergency. To top it off, I asked the associate before purchasing about potential price increases in the future and was told my price for my service would not go up. Well, you probably guessed it... prices are increasing. And to make it worse, I recently purchased an Alexa Echo device, seeing that it was compatible with Vivint on the Vivint app. Well, it turns out that they discontinued their "partnership" with Alexa, but they haven't updated that throughout their app/website yet. I'm really annoyed, since that was a big reason for me purchasing the Echo. I am seriously thinking of just canceling my service with Vivint, and trying to sale off the equipment. However, apparently trying to cancel your service with them is just as difficult as everything else. Overall, I would recommend just going with another home security company. Otherwise, do your research thoroughly to ensure this is truly the company you want to be stuck with for a long, long time. read more

Dylan Luke a Vivint sales associate, offered a free home security system. He said that, I would just have to pay $102, and a monthly fee, the installation fee of $200 would be waived, and the 1st months bill would be waived, if I put a Vivint sign in the yard, which I agreed on. He had me sign a few documents and enter my ssn saying it was for id verification, and scanned my id. I reviewed the documents after the installer left. Little did I know I just signed up for a $6000.00 loan/financing. I received an email about confirming a payment to another institution. The bill was $2500.00. I called the institution and was informed the the security system was not $2500.00, it was $4200.00. No fees were waived, nothing was free. I had entered in a 60 month contract for a security system, that has not cought up to todays time. The installer's work was a 3/10. No attention to detail, cords were hanging from the walls. He didn't have the right equipment to complete the job and had to leave and come back. I was told it would take 1.5 hours, it literally took 8 hours. What I thought was a good deal has given me the worst anxious ever. read more

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I have asked this company over twelve ti.es to quit emailing me I lost a new car because their system did not work right for ten months I was given runaround but I do not want to be contacted ever by this company I had blood and urine put on my garage I am contacting the better business bureau and fcc read more

I'm going to tell the truth so help me God. They told me my cameras would cost 561.00 dollar. I got a call from Fortiva credit card better know as the bank of missourI. Vivint had opened a credit card from Fortiva in my name using my personal information I provided for my Vivint account. They had charged 4000.00 dollars on the card and said it was for the equipment. Charged 720.00 dollars for installatio. Had a IP address to a different IP address I had authorized them to program in to my system. That's how people can watch you inside your house, through the camera installed . They committed fraud when they open an account in my name and changed the contract numbers after I signed the original contract. I have a complaint with the Federal securities commission. I will be pushing charges against Vivint!!! John Corley read more

Stay away from them. Great product, but very underhanded tactics. They will do every thing to keep you in debt to them, even extent a contract you don't want. Tell them you want to cancel, and you will have to buy your way out. I am getting a lawyer. read more

October 28. 2025 This is my complaint lodged against Vivint Security Systems. In November of 2024 Them Vivint was to install two cameras for me outback of my house I already had motion sensor lights. The gentleman put in a light I did not order He told me I wasn't being charged for it but I needed it to match up with the camera he put on my garage. It turned out the camera was the same as the camera on the other side or he did not replace the light. Two weeks later they had to come out and rewire because he'd picked up an extension cord from the floor of my garage and plugged it into the wall because he didn't wire all the way to the wire socket in the wall He left it hanging over the rafters and used a brown extension cord from the 1970s when I first moved in. then a week later my brand new car was damaged and blood was put on my garage and I had no pictures of it. They sent somebody out who said the camera was working fine and kept sending people out until 10 months later when a real technician came and told me they had stapled through the wiring to the camera He replaced the wiring then the camera still didn't work properly and I had to wait two more weeks to have the camera replaced In the process urine was thrown on my house. I had made a total of 77 calls to Vivid at night when the light would not work and come on properly I was never shown how to work the Vivint AP ever until 10 months into owning the equipment then the gentleman programmed it that the light came on at midnight instead of at dusk. It took me three hours worth of phone calls to get them to let me leave the company. Then I was informed the equipment I owned since I paid over $1000 for the two cameras and the light And the hub all of it was mine but as everyone knows Vivint equipment is no good once you're not with them. So I just want people aware of that the electrician that came to my house to put up new light since they beat the hell out of my light and my light was not usable said he had to leave them also because the cameras didn't work for him and five more people answered my cry for affirmations on how bad Vivid was for them on Facebook. They since have called twice before finally disconnecting me to tell me they would give me a cheap rating to come back to them. I said leave me alone You have affected my health the stress of feeling like I'm not protected affected my getting well from throat cancer. So I want to warn everybody They don't send out technicians in the ten months I had trouble no technician was assigned to replace my light or my camera that wasn't working until the 11th month Then the guy said he put on a camera that didn't work so he had to replace it right away. I don't want anybody taken by this company. They had me stand out in the pouring down rain to test the camera and see if they could hear me beating on the windows of my car and they could not see it on the camera feed they could only hear it on the phone while I was talking to them. This company needs to be shut down from taking people that don't have money and abusing them. The technician that first put in the light I didn't order was sent back to my house and refused to be here when I was available after a specialist appointment and called my brother and said if he didn't come to the house he would list that I didn't want help Nothing happened to that gentleman and he did not show my brother how to use the app like I requested I be shown he walked through my house looked at all the sensors walked to the back door and told my brother everything was working fine and didn't even check the control panels. This company is a joke and don't be the joke they use for money. Because that technician is still working for them who didn't wire my garage correctly and put staples through the wiring. I wish you much luck in finding a good security company but this isn't it. read more

Sergio was nice however , he was not well-informed about Vivint's buyback limit. I strongly recommend that potential customers be advised to confirm the remaining balance on their current security contract before moving forward. This would prevent wasting their time as well as the technician's--John, who was excellent. After speaking with Sergio for about an hour, we decided to switch from ADT to Vivint. I made it very clear to Sergio that we had just moved into our home and recently signed with ADT. He assured us multiple times that this would not be a problem and that Vivint's buyback program would cover it. Based on that assurance, we moved forward. Within 30 minutes, John arrived to begin the installation. During that time, I called ADT to cancel our contract and was informed of the remaining balance on our equipment. I relayed this information to Sergio, only for him to tell me that he would need to check with his manager because the amount might be too high for Vivint to cover. He then said the installation would need to be paused--despite John having already started setting up--until we got confirmation. The next day, I had to reach out to Sergio myself to get an update, only to be told that Vivint would not cover the amount after all. He suggested I call him back in a year when the remaining balance would be lower. Frankly, I found that response unprofessional and disappointing. Vivint should absolutely advise prospective customers to contact their current provider beforehand to confirm any buyout obligations. It would save time and prevent situations like this from happening. read more

This is a bad business alert. Do not buy anything for Vivent Home system sales rep that might be coming thru your neighborhood!!!! They lie about prices and what you will be charged for. The pad the billing to get more money. They say the system works without WIFI but that is not completely true. We got a basic home system which is a touchscreen panel, doorbell camera, outdoor camera with spotlight, a few door sensors and they billed us for $3800 worth of equipment. #ViventHomesystems#Vivent#donotbuy read more

Vivint should be a shame of themselves. How is it that you have perfect credit and get denied for a security system. I am beyond pissed cause I called for just a quote nd ended up with a hard inquiry on my credit report!!!!! When I told him I didn't want him to do a credit check. Then they tried to get me to pay them 230.00 for 5mos for their system. I think Not!!! I am really pissed to the highest. By the way I already have they system nd just wanted to upgrade. Why did I have to go thru all this just for a QUOTE! I REALLY THINK THEY GET MONEY FOR ALL APPLICATION ON THEIR PRODUCT NO MATTER IF THEY APPROVE OR NOT. I will not RECOMMEND THEM. NOMORE. I have had they service for years nd this is what Loyalty look like. read more

Let me start with this, the salesman that came to my door was one of the pushiest people I've ever met. As a young women owning her own home, I felt very uncomfortable. After 3 HOURS of this man selling me everything under the sun, the people from Vivint came to install my cameras and such the same day. THEY WERE AT MY HOME TIL MIDNIGHT!! That should've been my first red flag. Then after they finally left, the next day we were getting ready for a party (in which this salesman knew we were having because I literally told him I was going to be busy the next day) and he showed up to my home unannounced, came barging in and asking if I would refer friends to him and wouldn't leave my house til I made a call to a friend. This was 6 years ago. I let it go and figured he was just trying to do his job. Since then, Vivint has been nothing but problems and they just keep raising my price. Anytime I call to have something fixed, they're up selling me on something else. I want out of this contract with them so bad. We don't even use this stupid security system. The reviews for this place are awful and I'm very upset that I didn't look into it prior. DO NOT answer the door if they come knocking. read more

Seriously beware. They finally cancelled my contract after one call to the BBB. So said it had to be taken this far. The crazy thing about greed is you think your policy or company is better than the customer. Regardless, the issue is closed. Just beware if you can't understand a contract and it has to be full of un-needed words - there is a reason. read more

PSA: If zero stars were available I'd much rather choose that option......Do not do business with Vivint Security! I had an alarm system installed and the very next day it malfunctioned. They sent a tech and he "fixed" it. An hour later it malfunctioned again. They sent a Tech and he "fixed" it again. Then, the next day it malfunctioned AGAIN!!!! I then scheduled them to remove the alarm system because of obvious concerns. They proposed an appointme between 10am-12pm. I sat st home waited and after spending almost an hour on hold and in between techs/reps, they said either uninstall it myself and send back or sit on my ass for another appointment between 12pm-4pm. Stay clear folks...just isn't worth it with all the other options out there for home security.PSA: Do not do business with Vivint Security! I had an alarm system installed and the very next day it malfunctioned. They sent a tech and he "fixed" it. An hour later it malfunctioned again. They sent a Tech and he "fixed" it again. Then, the next day it malfunctioned AGAIN!!!! I then scheduled them to remove the alarm system because of obvious concerns. They proposed an appointme between 10am-12pm. I sat st home waited and after spending almost an hour on hold and in between techs/reps, they said either uninstall it myself and send back or sit on my ass for another appointment between 12pm-4pm. Stay clear folks...just isn't worth it with all the other options out there for home security. read more

Vivint - Security Systems Near Me

I have no experience with their actual products but I can tell you the 'door to door' salespeople are obnoxious. They come by about once a week with the same story of "Several of your neighbors use us'. (I checked, and none of my neighbors use them). If you tell them you are not interested they will start with all types of intrusive questions "Do you live alone" "Are there any vacant homes in the area" "Anyone new move-in recently". I have warned them twice that I will turn the hose on the next time they come around. This one didn't leave until I actually started walking towards the hose spigot. read more

Two very pushy and rude salesmen visited my home while I was away. They were very rude to my son and would not leave. They kept pressuring him to tell them what type of car I drive. If I ever was in the market for home security, it would NOT be with Vivint! read more

I'm sad to say that my vivint system, in the past few weeks has been very disappointing. I have called over five times and spoke to multiple representatives regarding our camera system with Vivint. They would have me go through a 20-30 min step by step each time I call to try and reboot my system/cameras, which by the way NEVER works! I am now in the process of looking for another security system for my household. I wish I could give no stars! Thumbs down! read more

Vivint is a dishonest company. I have not lived at the address where the service was installed for over a year. I just had to pay over 1800.00 to get out of my equipment and monitoring "contract". When they say you can cancel any time - they mean you can PAY to cancel any time read more

Shady salesman!!! Door to door guy - represented himself as an ADT employee there to do upgrades to my current system and make sure the equipment was the latest versions, etc. He even said, there is no commitment, and all month to month. It was only after I signed up and a tech arrived that I read through everything and discussed with the tech, the "real deal". I wouldn't let him install and cancelled immediately. The tech even said, this happens a lot with the salesman. Beware - this is not an ADT company. This is a random company trying to steal business by representing themselves as ADT reps or 3rd party. ADT has been great and never have been uncomfortable with salesman, or techs, like what happened with this company. read more

Horrifically pushy door-to-door sales. Asked 6 times to leave and yet kept repeating, "I'm not a salesman, I just need to tell you who we are." It took loud demands to get off the property by my scary boyfriend to get rid of him. Beware of these guys. read more

I haven't ordered service, but wanted to write how pleased I was with the door-to-door salesperson, a young man, was yesterday. He wore a Vivint shirt and left me his contact information on paper. He did not apparently carry business cards, which made for an awkward moment, per company policy (-1 stars for that and I'm taking him at his word), but whatever. It's refreshing to have seen an honest and open approach, in contrast to other postings. read more

After 3 months of horrible customer service, I went to the Better Business Bureau who thankfully got my complaint to the right people at the company. After explaining what happened, the situation was resolved quickly. No one should have to contact any outside party to have a business honor their own contracts. read more

It takes over a week to get replacement parts. Phone help is mediocre, no phone call takes less the 30 minutes by the time you get in the queue, wait and the the rep figures out how to resolve. Reps put you on hold multiple times while they figure out the issue or order parts. Sensors are not reliable, they loose communications with the panel and it is not the battery. So this means more calls to Vivint. Vivint raised the monthly fee without even notifying us of the increase. Vivint was a big mistake. So if you want an unreliable, time consuming, expensive system, get Vivint. read more

So I decided to take the plunge after a at home visit from a very professional sales rep. I was hesitant seeing the few negative reviews. I think so far..day 2 I am very pleased. The installers we're great installed the very day the rep told us about the security smart home product. I am a tech save guy so though a novice may have a learning curve handling all the devices I find them all great so far. I had one small issue and called support and was through to a tech with zero hold time. If this keeps up I will be a devotee for sure. I do hope to learn about their move to solar tech, my next jump to the modern Jetsons home. read more

Steer clear of this company. They make mistakes and you will pay for it. My advice stick with a more reputable company.

Don't be fooled by the wonderful LDS salesforce in this company. The company is nothing but a sham when it comes to servicing their customers. It started when the salesforce snookered me into a four year contract telling me it was two, promising to pay for my existing alarm service, which never happened. This company will go bankrupt, and deservedly so. read more

The system is very cool when it is working. The ability to arm/disarm from anywhere is very cool but it works only half the time leaving the house disarmed. What is the point of security that doesn't get armed? Their customer service is friendly but nearly useless. I've told them multiple times that they need a system wide update, this comment gets thrown to the wayside. I am disappointed with Vivint Sky and would not recommend this security product to anyone until they get their act together. read more

PLEASE DO NOT USE VIVINT. They sold me a service in which I was NOT receiving all the benefits. VIVINT is responsible for taking care of the permit with the city for police to respond. I spent two days speaking with several ill informed customer service people telling me it was my responsibility. I've had the service for a month only to find out if someone attempted to break into my home VIVINT cannot send out the police because their permit department didn't do what they were supposed to do. Btw the Tammy that's works for the city is amazing! She helped to finally get VIVINT to do their job! I would not recommend them to anyone! read more

We signed a five-year contract with APX alarm (then bought by Vivint) in May 2007. The contract is set to expire May 27, 2012. I wanted to make sure I was not charged past this date, so I first submitted a request using the Contact Us function on their website. A few weeks later, I received a call from a Vivint employee, "just checking in." This was the first call we'd received from them in years. When asked, he claimed there was no record of the cancellation request and instructed me to fax or mail a written, signed cancellation request. I faxed a written request, then called two weeks later to confirm it was received. The rep told me it had been received, then instructed me I would need to call AGAIN on on the last day of the contract to confirm that I really do want the account canceled and make sure they do it. I have communicated my intent to cancel three times now, and they are asking for a fourth. This company has multiple complaints and legal actions against them - steer clear! read more