Had a great experience with Tim! Had nest hello doorbell installed professionally by another company, but have had issues with it on and off for 2 years. Previous times we contacted the original company they were not very helpful and very condescending. Tim came and figured out the problem (hardware issue), called Nest and set up the ordering of the replacement camera, and even showed us how to install the camera on our own for when the replacement comes in. Would 100% recommend to family and friends. read more