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A Smarter Home

5.0 (4 reviews)
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Home system automation

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The VHS Group - Racing Simulator Sales and Install

The VHS Group

(7 reviews)

I have used VHS twice for work at my home. I had a Ring smart video/doorbell installed on the front…read moreof my home. Sure, I could have installed it myself, but would I have been brave enough to drill into the brick on the front of my house and not ruin everything? Probably not. So happy that Doug (one of the owners) knows what he's doing. He took care of ordering the parts, taking care of installation, and showing us how to use the app on our phones to get the most out of the system. He didn't try to upsell us on any additional products. We used VHS a 2nd time to install a smart lock on our home. Again, Doug showed us the various options available and pointed out we should choose a color that matched our existing hardware (I would not have thought of that on my own). He took care of ordering and installed for us. He ran into a few snags removing the existing lock and then getting the new deadbolt to latch. I can only imagine if my partner and I were trying to install, we would have been freaking out. Doug handled everything in stride (he's done this a few times). We thought we could download the app can get it connected to our Smart system ourselves, but again Doug was there to help us out when we got stuck. The personal attention that they give at VHS is unmatched. Communication via email with both Doug and Sean was easy and quick. They were available even after 5pm and on the weekend to work around our schedule. Of course, you could try to do everything yourself, but they take the thinking and arguing out of the equation. That's absolutely worth it to me!

Doug is a no nonsense guy. Reviews your situation and gives you an honest assessment quickly. He…read morefollows up in a reasonable amount of time. He couldn't resolve my issues but he was honest and straightforward about the old equipment I have.

Vivint

Vivint

(33 reviews)

Downtown West, Downtown

used stl garage inc to replace a broken spring on a double garage door. Called at 4 pm in the…read moreevening and by 8pm the spring was installed. Originally when i called i asked anout pricing, very heistant to commit on anything. Finally told me the spring was 139.00 for low grade. When the repairman arrived he said he was 200 an hour, my math 339.00 so he started working. He constantly tried to up charge me with every thing. He said you need two new springs, new upgrade wheels, new this and that. Finally told him just fix the broken spring. I asked about a senior , military discounts and he said he would ask. said if i got both springs i could get a discount for sure. completed the work , he said it would be 636.08, i was shocked, long jump from 339.00, call his manager about discounts and said we dont give discounts, the repairman knew this before he call, just leading me along. I would not use this company. They are dishonest and they know it.

We've been customers for 7 years. We have 2 homes, both using Vivant. We sold one home and went to…read morecancel service for that home and it was like pulling teeth! Hard sell from the beginning to keep the service! We were transferred to 4 people to cancel service and still were unsuccessful! We had to tell the same story 4 times bc of this. We will now be canceling our other home and will start looking for a more customer friendly solution for our home security. Vivant must be ran by the mafia bc they will not let you cancel service without fighting you to the end!

A Smarter Home - homeautomation - Updated October 2026

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