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    Ask the Community - Vivint

    Vyanet Security

    Vyanet Security

    3.4
    (5 reviews)

    The service seems to have gone downhill here...Not sure if it has something to do with the business…read morechanging hands (it is now called Vyanet) or what. A few months back, they sent out a tickler postcard saying that an alarm equipment upgrade might be needed, and to call for a review appointment. The first time I called, whoever "managed" that department wasn't in, and I was told to call back (what, they can't take a message...?). When I finally decided to call back a couple weeks later, they DID take a message and said someone would get back to me. That never happened. Recently, I had an alarm go off at my home while I was at work. It took them approximately 10-15 minutes before they called me, which seems a little bit slow to me. After quickly checking with my wife to make sure that she was the one who set it off, I called the company back 5 minutes later and told them I wanted them to shut it off remotely. I then proceeded to get put on "eternal" hold while I was transferred to another person, In the meantime, while I was on hold I actually had time to log in to my alarm app and shut it off myself. Funny thing is, I decided to keep track of the time on how long it took for someone to help me- At 30 minutes (!) on hold, I hung up. So, if I hadn't of shut it off myself, my alarm would have literally been going off for at least 45 minutes plus, which is ridiculous. And just to top it off, no one ever called me back to follow up on anything.....

    Dan Londen at Precision does it right. Great to work with, and my clients are happy with the…read morequality. Referring business to Precision is always a good decision. I've been back and checked the installs and tied to our network routers, and it always works and clients have been happy 100% of the time.

    Vivint - securitysystems - Updated August 2026

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