We use Bay Alarm and while the local business is awesome, the tech support is non existent. We write and write and write to the email address given to us with not one answer. read more

The worst company I have ever dealt with WARNING do not use Bay Alarm There equipment is garbage there Techs are the worst and the people that work there are not helpful at all. They cost 10times more than there competitors and have the worst equipment and costumer service/ Techs do not know what they are doing. VERY BAD do not use them or you will be sorry. read more

Unbelievable poor service. Installed new system 2 weeks ago (12/15/2023). On Saturday, 12/30/2023 at 6:00am was unable to disarm system which was set to 'Sleep' mode. Called Dispatch, was told they were unable to connect to my panel to disarm system. Told me they would contact Emergency repair in 2 hours or more. They told me they were unable to connect to my panel and could not do anything to disarm system remotely and told me there was no 'Fail Safe' system to disarm system. Told me if I triggered alarm by leaving my bedroom they would ignore alarm and not call Police. The alarm would then sound for approx. 12 minutes before timing out. Finally, after repeatedly entering disarm code the system disarmed. Then had the gall to tell me there would be a $120.00 service call. This new unit is obviously faulty and needs to be replaced. Told me their normal business hours were Mon-Fri, 9:00am-5:00pm. What kind of security business works on this schedule. Given the New Year holiday they will not contact me till Tuesday, Jan 2nd. Meantime I cannot use the system for fear of not being able to disarm again. This is theft of service. read more

I'm not all happy with this "alarm" company. We had it installed 21 years ago in our rural home. Crime here is almost non existent but at the time, I was pregnant and my husband was 500 miles away every night. Over the years, we never had consistent contact. Only when they wanted to upsell our system did they contact us. We were in Hawaii one spring when the alarm was tripped. They contacted us via cell after the alarm had been blaring for 20 minutes. The few times our alarm was tripped, we were never called to see why. Had we not called them, nothing would have happened. We pay a handsome amount every month for a non existent service. This morning our 18 yo took off for work without turning the alarm off. It was close to 7:30am. The alarm blared for almost 70 seconds before it was shut off by myself. No one called from Bay, even after 10 minutes. So I called their 800 number and got a computer trying to sell me advanced systems. It's time for a change, it's throwing money to the wind.‍ read more

The installers came out and the alarm was not able to be installed due to our location. We asked to cancel our contract. This was on a Saturday. The following Friday they charged my account $100. We called to get a refund and Belinda said will not refund us because it was an admin fee for sending the tech out. Absolutely not true! We had to call corporate to get our refund. Then I received a call from sales trying to talk me out of canceling my contract. When I didn't change my mind he got irritated. I do NOT recommend this Alarm Co. read more

Our experience as a business with Bay Alarm, specifically Belinda, has been delightful. They really do keep the needs of the customer in mind. You here that phrase a lot these days, but Bay Alarm really does look at what is best for the customer. Based on how they treated us, I am going to assume that they take every situation or challenge on a case-by-case basis and they make sure in the end that they have a happy customer. I would recommend them to anyone, we used them for both cameras and the security system and we were quite satisfied. read more

Bay Alarm took great care of our shop! They are all very friendly and their rates are great! Anytime we need help we call Belinda at the local office. We will never use another company! Thanks for the great customer service and safe alarm system. read more

I'm really happy with my service today and with getting to know I'm in good hands with Bay Alarm and their wonderful Service Men Jason, William, and Stephen!!! These guys were really personable, friendly, and helpful thank you!!! read more

Bay Alarm Company - Jason, William, and Stephen!!! Wonderful, helpful, and fun Service Men!!! Thank you for Arming Esmeraldas Salon & Therapeutic Massage!! - Security Systems Near Me - Redding, California

I really like this company for a couple reasons 1st speedy service times and appointments. 2nd Manny and Devon!! Awesome service techs. While fixing the system they we're very informational and answered all of my questions and gave me a laugh or two in the process next time if I need anything I will request these two for sure thank you so much guys read more

I started with Bay Alarm in 2000 and have remained with them all these years due to AMAZING Customer Service starting with Robert and now more so Jim S. Thank you for protecting my family, home and my office! Dr Sam Carrino read more

I had a communication error that wasn't detected for 30 days. Apparently if you have a landline phone and your landline goes down BAY ALARM will not know for 30 days, nor will they contact you to tell you that your service isn't working. However, you are still expected to pay for the service you weren't even receiving. I was advised they only check the communication lines every 30 days. Very disappointed in their service. If I would have had an emergency within the 30 days that my lines were down, I wouldn't have been covered. The whole point in having a security system is to feel protected. Bay Alarm failed to monitor and let me know there was a problem, which they were being paid to do. Be cautious if your system is on a landline. read more

Trula is the best to work with! She is always so professional, smart and finds exactly what you need/want. I would highly recommend her and Bay Alarm. As we speak the technician Stephen is installing our awesome new cameras and Trula made sure to call and check that everything was exactly like she promised. It was that and more!! Great experience overall!! read more

I have had bay alarm for a couple months now home and commercial. It seems to do a great job and make me feel safe! Trula and the team is on it, the install was quick and they set up the system making it very user friendly. The app is worth the small fee to have secure feeling at your fingertips when you aren't even home. Thank you bay for keeping me safe! read more

Had the best experience with this company. Thank you Trula Nelson for getting my alarm in ASAP. You rock also great customer service.

Just had Bay Alarm out here installing medical alarms this week. They did a fantastic job. Stephen and William were great at answering all of our staffs questions and helping us to understand the new alarm system. We can't wait to continue to work with them! read more

Trula had sold us our home alarm system and we absolutely love it! We will definitely recommend Bay Alarm to all of our friends. Thanks so much for your service. read more

Our Bay alarm sales representative Trula Van Noland was more than amazing super professional does not push anything on you you do not want she gave us exactly what we wanted it didn't feel like we had a salesperson in the house she explained in great detail how every feature works answered all of our many many questions as this system is new to us I would highly recommend not only the alarm system but there sales representative Trula Van Noland as well if I could give them 10 Stars I would. read more

Rude customer service hidden fees very dissatisfied I'll never use the service again rating what rate is zero but won't let me

Rob, Trula and the entire staff over at Bay Alarm are amazing. There are there for you from the first call, to installation and afterwards if there are any questions or concerns. I would recommend them to everyone. You won't be disappointed. read more

I work at a small school district in Northern CA, and Devon Smith with Bay Alarm has been to the school several times. He and his boss Ty are always courteous, and go above and beyond to make sure that our needs are handled. read more

Great alarm company for home and business. They have the app to operate your alarm from your phone. There is always someone available for questions, they work efficiently, and do a great job on installation. Prices are ! read more

Devon was amazing. He found the problem quickly and had us back up in no time. Thanks Devon.

I have Bay alarm at my business and very pleased with the service. The service is great and more than affordable. I love the fact they have a local office and could address any issues I may have. Both the sales and install staff are very clean and professional. Five star company for sure. read more

I am very pleased with my new Bay Alarm system that was just installed. Very happy with the communications with Diana in the office, Darren as my Sales Rep., and Jason as my installer. They were very punctual in taking care of all of my security needs, and answering any questions I had about the system. Thank You Bay Alarm for the securing of my property and making me feel safer all the way around. I appreciate it very much. read more

Yori, sales guy at Bay Alarm Redding is top notch! We use him and refer him to everyone we meet!

My system was updated 11/2016 and have had terrible luck as I set the alarm and it goes off when I am not home, now I face penalty from the city of Redding. Very upset , cannot use the system yet signed contract for 3 years from update. Why pay for a service I cannot trust????? read more

Very responsive and ready to troubleshoot and resolve any issue - and i don't have many which speaks to their service and system. Rob and Ty went out of their way on a weekend and during their day off to work thru a system issue. Awesome job and handled so very professionally. Great customer service!! Thanks read more

We had our security system installed at our business this week. The sales department was not pushy. The installation crew were fast. It was supposed to be a 2 day install but they did it in 1 day. They also bring their own vacuum to clean up any mess they made. I couldn't even tell they had been there. It is really great to be able to see our cameras, live, from my house or arm and disarm, remotely. I went with Bay Alarm because they are local and they are reliable. I worked at a business for almost 30 years that used them and they provide an excellent service. read more

I recently had a Bay Alarm security system installed on my home. Trula sold me a great system, Stephen and Devon were amazing and made me feel safe and secure! Stephen did a great job installing the system and Devon went out of his way to install the Skybell and gave me a great tutorial on my system. I HIGHLY recommend Bay Alarm!!! read more

From the start, I was impressed with how the company represented themselves. I worked with Trula Nelsen and I would recommend her to anyone like looking to protect their home and family. She went above and beyond to make sure we understood the whole process. Thank you Bay Alarm!! read more

Thank you Ty, James and Bobby for making my life a LOT easier with my updated system. You were all very customer oriented and it was clear that you wanted me to be a satisfied customer and I AM! Thanks so much, I will gladly recommend you to all my friends and family. read more

From the beginning with Yori customizing to our needs, Bobby installing a new panel and patiently explaining the details to us and finally, Stephen taking care of camera installation and training us to use the system we are so happy with Bay Alarm! Stephen even helped us to set up the apps for our phones! I highly recommend this team for any security needs! read more