PLEASE READ. For this salon I had to warn any women, man or otherwise customer even considering getting their hair done at this shop. Do NOT do it. If I could leave -1 stars I would. And I am so sorry to say that. Please read this honest review. I was hoping to support a local small business, I really do try, but after multiple times of visiting Vivi Salon, I've found that I can't hold back anymore.
The owner did a horrific job on my hair; I came in asking for a darker hair color and left with over bleached, extremely dry, brittle and green hair. Yes you read that right. Green hair. Despite seeing my hair after FIVE hours of treatment I never asked for (even while I continuously mentioned I wanted darker hair, not lighter and she reassured me that's what was happening), I still tipped the woman out of respect. She runs the business alone, as far as I can tell, and I couldn't bear the thought of tipping low after everything, so I gave her $40. For a disaster job.
But when I came back home I couldn't look myself in the mirror. My hair was on the edge of falling off and my scalp was on fire. So I was stuck extremely dissatisfied with my hair, in pain, and suffered a blow to my wallet. No matter what I thought it wasn't right, so I went back to her salon.
I wasn't confrontational at all, I kindly asked her what had gone wrong with my hair. Upon seeing me she exploded into a fit, yelling that she herself didn't know why my hair was green. Well then what does that say for her as a professional? She screamed that I was evil and out to trick her. She was so mad, but I still can't understand it. I was the one that had to live with the damage on my head she caused and wouldn't fix, yet she was yelling at me, calling me names and accusing me of trying to shut down her business. Saying all I wanted was her money. She even involved a complete stranger that walked into the store in her fuss, which was completely and utterly unprofessional and unethical.
Even as I write this, the very same day of this occurrence, I'm shocked to my core. At the end of it all, I didn't even get a full refund. I just left because I was so hurt and honestly scared. I won't post a picture of my hair because I'm so embarassed and I'm praying some other salon will be able to help me.
So please, if you can help yourself then don't go to Vivi Salon. The service is simply not worth the damage you are bound to incur.
And to the owner, I hope you read this all. I came seeking to make amends and hope something could work out for the better but instead you insisted on making me evil. I hope this review will make you think better on how to treat customers in the future, for as of today you have lost a customer that tried to support you numerous times in the past but will no longer. Ever again. read more