My teen daughter had a 12;30 SNS appointment with Kenny. At 12:45....we thought Kenny said someone else would take the polish off, because he was busy with another customer. Before we knew it, this woman was doing the entire procedure.? At 1:30 someone walked -NO APPOINTMENT for SNS. She sits right down & within 6 minutes Kenny is working on this other lady's nails. I get annoyed & left the building for 15 minutes to breathe. I return to find long , ghetto nails on my teen daughter, (nothing like the shorter, appropriate ones Kenny put on 3 weeks prior). At that point I had it. I told them they were way too long & needed to be cut down. Kenny came over and cut the nails down....then quickly left. The worker lady returned & finished. We left exactly 2hrs +8 min after our scheduled appointment time, with Kenny, (who failed to keep his end of the appointment). We will not return here! We're going back to the place we love, PRETTY NAILS IN Middle Island, (just out of the way /inconvenient location). Save yourself the aggravation and avoid this place! UPDATE AUG 2018: After sewing mixed reviews & proximity to errand: I return to Vivi nails . This time only for a gel manicure. Went to another salon today in Jamesport, (May). I paid $5 to have remaining gel plush soaked off. They claim they have better gel polish , (newest version)?? This gel polish was not worth the $25 fee plus the $9 tip plus the removal cost, (5+3).... ALL IN 5 DAYS?? IT DIDN'T EVEN LAST A WEEK?? Maybe if I sat around like a young teenager and did nothing but as someone who has a job ... the gel polish from Vivi's doesn't last. read more

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Great place to do your nails with descent price. Definitely have to make appointments with them. If not, expect to be there for over 45mins (personal experience). Very clean, very nice, offers water bottle and free back massage. I loveeeee Tommy. He is very thrilled when doing your nails Also, the 10 mins massage is the best. read more

Vivi Nails - Massage Near Me - Riverhead, New York

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They were able to make an appointment for a Saturday afternoon for three of us to get pedicures when we had only called earlier that morning. They got us right in when we arrived, we're communicative and courteous and did a great job with our pedicures. One of the best experiences I have had at a mail/ pedi salon in a long time! Definitely going back. read more

I finally went to get my sns from Kenny today after being recommended multiple times. I'm glad I did because he was absolutely amazing! I hate when my sns come out too thick because it makes them look fake. Kenny did a great job filing down the sns layers making them look so smooth and natural. read more

Vivi Nails - SNS done by Kenny - Massage Near Me - Riverhead, New York

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Every time I tried to go there I made an appointment and wound up leaving because it doesn't matter if you have an appointment or not they just make you wait regardless read more

My experience here was not a good one, while I was receiving my first ever gel manicure the lady was not paying attention while doing my cuticles (even though I am a person who bites their nails) she was talking to the nail technician next to her and made my thumb and middle finger bleed. Everything after that was okay she put on the blue sanitizing oil & did my nails. They came out good just wish I didn't have to go through all that pain for a gel manicure. After that I checked out & gave her a 20% tip because I work in the service industry and know that is her living. But I will not be returning to Vivi nail salon. read more

Vivi Nails - Massage Near Me - Riverhead, New York

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great service and great nails Lisa does a great job!!!!!!! Always clean and a nice relaxing environment.

Fastest mani and pedi I've ever had. Had a 430 appointment. Had to wait about 5-10 to be seated, sat drying my nails for 5 or so minutes, and I was out before 530. She did a terrible job on my cuticles. Do they not let your nails soak in hot water before pushing back anymore, my water was ice cold and she only dunked my nails. It was painful because the cuticles were still hard. I had to cut away all of the hangnails (she created) once I got home. The polish is uneven and does not cover the entire nail, Im going to put an extra coat of clear on at home to even out the top coat because they look lumpy. Almost as if the polish was dried up. My mom treated me for my engagement party and we were both unhappy with the end results. She asked her woman to fix her cuticles and was completely ignored. If I had the time I would have them fixed or even redo it myself. It's clear they prioritize walk ins over their scheduled appointments to keep the door revolving. This is the second time I've been where I was unhappy with the service and don't plan on returning. read more

Vivi Nails - Right hand. Uneven polish and torn up cuticles. - Massage Near Me - Riverhead, New York

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Cleanest and most modern nail place in Riverhead with good prices. It gets crowded so make an appointment.

Great place! Clean, nice employees. I live in Miami but when I come back to Riverhead to visit family I always make sure I stop in to get my nails done by Yuki before going home. Yuki ALWAYS does a great job on my nails! Also, if you're looking for a massage while getting a manicure, David and Sia are awesome!! read more

This place is very nice but the people are soooo rude .. I have gone here a few days ago ... they were so mean to me cause my nails were very long , they didn't want to do them but I'm a paying costumer do what makes me happy. She pushed for me to cut my nails the whole time, and talk sh*t to me the whole time. I had one missing nail that she put on and it fell off right away and was very crooked , my gel polish got so dirty not even an hour later. I do not recommend this place AT ALL. read more

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I really enjoy getting pedicures here, they offer a bunch of different options like length of massages and scrubs. Also the wait can be long sometimes so I recommend making an appt or calling ahead. read more

Vivi nails was clean & professional and did an amazing job fixing a botched job from another salon!

I'm not sure why the reviews are so bad!! I went for the first time yesterday and they were very accommodating because I came an hour early to my appointment, I only had to wait about 5 minutes! They helped me pick my nail color and were very informative about the gel colors because I had a lot of questions. I believe the owner/manager did my nails and she did an AMAZING job!! Best gel manicure I have ever had, very confused about how bad the reviews are read more

Vivi Nails - Gel manicure - Massage Near Me - Riverhead, New York

This place looked very clean and organized, which it was. Staff completely ruined the experience, they were extremely rude. I was scrutinized for not having an appointment for SNS nails when I was the first person there when they opened at 9:30AM. They all scream across the salon at each other in Chinese and completely ignore you as the customer. SNS looks good, however like most of the reviews on here they were very rough with it. When I left my hands were left a complete mess and I was left to pick off the remaining dip powder. It looks good but I might be willing to overlook the rude staff and judgement if they last. read more

Vivi Nails - Massage Near Me - Riverhead, New York

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the photo speaks for its self but the women doing my nails was rude i asked for something else but it was coming out terribly so i had too change what i was getting and this was the result. read more

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The salon staff talks crap and makes mean comments about their customers to their face in Chinese. I am Chinese, I guess they assumed I didn't understand what they were saying about me and the other customers. Not professional at all. read more

I have been here a couple of times and I love it. Maybe they can work a little more on being more organize, pedicure always with a well finish and I love my sns manicure they last 3 to 4 weeks! read more

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I drive an hour to this place to have my nails done! They always do a great job and get me in without an appointment! The facility is always bright and clean, tools for manicures and pedicures are always opened from a sterile package right in front of the customer! And their prices are fair and reasonable! as an added bonus the guy who goes from chair to chair offering massages, is amazing! He finds every knot and every right spot and works it out!!! read more

Found this amazing "state of the art " nail salon. I was warmly welcomed and accommodated upon arrival. I was given a cold water Poland spring water as I sat down. Trendy atmosphere with changing LED lights, privacy curtains to the ceiling so you can bring your girlfriends and have a private spa day experience. I was amazed with the cleanliness and pride in their "new age" sanitized techniques. A new pumice gadget that has one time use of a pumice stone so each person gets amazing sanitary treatment. After ur foot scrub it is removed and disposed of, amazing!!! A relaxing foot massage and complimentary Paraffin treatment on your heels. My technician went above and beyond any other nail salon in the area as far as quality and service. Beautiful flooring, nail stations, great color on the wall and the ceilings and chandeliers are to die for. A must try!!! My favorite on the east end! Also offers massages in this open yet private airy area. read more

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This place is the best. It blows all the othe nail places in Riverhead out of the water!!! It is clean, sterile, modern and the people are nice. Great selection of polish colors, they gel polish and regular polish. The pedicure chairs have privacy from the people getting their nails done. It has a spa feel to it not your traditional "Riverhead" nail place. I wish them well and hope their business expands the are a diamond in the rough. read more

Awful !!!! This is the most unprofessional place . The worst gel manicure it doesn't last , Starts to peel off and my nails were ruined and peeling for months ! Yesterday months later I decide to just have a plain manicure -bad decision the girl was talking and focusing on everything except my manicure ! Then I decided to have a 10 min massage $1 a minute which was good the same unprofessional idiot came into a private space while I'm trying to relax and begins talking to the massage therapist ? You can't fix stupid !!!! Who does this ? I told her to get out she continued to talk with him ! Never again this place is nothing more than a nail mill , very disappointing ! Focus on the client !!! Pay attention read more

Horrific experience. Will never go here ever again . I have never left a nail place this anger, I would also like to add that they are beyond rude . I complained about them putting a glitter acrylic on nails - lady said it would come off when I filed down...which it didn't . She left my nails with glue and acrylic stuff on fingers/ my nails also look as straight as a paper... $70 and mind me I don't like to be cheap and don't like to make a show so I complained a little very quiet lately nothing was done I called over there and she gave me a $10 gift certificate well stink you that $10 give certificate won't be used because of the terrible experience I had not just that but it's beyond rude to laugh at a clients complaint .. i'd also like to add that I was there for a good 2 1/2 hours.. I wasn't the only person upset that day. read more

Best shaping, gel manicure & massage. Would highly recommend this place. They were fast, efficient and took extreme COVID-19 precautions with plastic dividers at each station. I had Tommy do my nails and he was professional and shaped my nails perfectly. read more

I hope the business picks up for this place! Riverhead needed something new, beautiful and most importantly clean!! read more

Vivi Nails - As a bonus it's also has a very beautiful interior - Massage Near Me - Riverhead, New York

I stayed in the Holiday Inn next door, was going to a wedding, needed helped with broken gel nails. I went to this place as a walk in (1st mistake) ordered a manicure, they by passed me so many times put other ladies that came in after me in front who had no appointment. I picked out my color, by the time they got to me, the guy mixed an extender to the OPI pink color I chose. At that point, I watched it go on so transparent and uneven due to the additive. I paid for a manicure I didn't get because they wasted so much time on non sense explanation of having to wait for a gel tech. When I was taking gel off. It's not rocket science aluminum foil, acetone, cotton, soak. He would not smooth the nail out and make smooth for the polish either!!Nevertheless, I kept saying the polish was too thin, the polish would not dry, sticky, and mushed all day. They were pressing for a tip anyway. My advice and I were you go to another place or to the drug store and do it yourself!! read more

Vivi Nails - Massage Near Me - Riverhead, New York

First I want to say I love the way Lucy does my nails... and that is the one and ONLY positive thing I can say about Vivi. This place is managed HORRIBLY! I kept going back because of Lucy... but today was the last straw! I called to see if I could get in with Lucy today after work, I explained I had SNS and would come before for a pedicure so that I could soak my SNS off. The woman on the phone asked if I could be there by 5, I explained I was coming from work and would to my best but it would be between 5-5:15. She said ok, please don't be after 5:15. I arrived at 5:05 every pedicure chair was full.... I chose my color and was told it would be a few mins. Which is not an issue, but I was a little annoyed they made me rush to wait. I waited a few mins and asked if I had time to go next door to grab a drink.. I did... come back 5 mins later... pedicure chairs are still packed, waiting area is also packed. I sit at a drier and asked if someone could get my started soaking..."ok,ok" nothing ....several minutes later they sit me down in Lucy's chair and tell me I'm getting my manicure first..... except I still needed to soak, I didn't want them drilling my nails. So Lucy wrapped my nails to soak off and they put me in a pedicure chair. I sat in the pedicure chair with one of the arms stuck up and no water in the tub for THIRTY-FIVE minutes with my nails soaking..... When the woman finally came over to start my pedicure, I asked her to check my nails because it had been so long. She opens one ... didn't even look good said "no" and closed it. She then began rushing through my pedicure... seemed like she was new.. she kept forgetting steps, my feet didn't even go into the water at all until right before she painted them. She rinsed my legs of the mask and scrub for maybe 15 seconds. Then shows me the clock and said "5 min massage" I said "isn't it supposed to be 10?" I was obviously being rushed because it was the end of the day ... Meanwhile, I had just sat there patient for almost an hour. This woman painted all over my toes .. then messed up the pedicure and touched it up several times. I looked like my 8 year old niece did it. I finally get out of the pedicure chair at 6:30. So let's back track... Arrive 5:05 Pick a color Wait Get a drink Return Wait Get nails soaking at 5:25 Sit in the pedicure chair until 6:00 And I'm done at 6:30... spa pedicure with a 10min massage only took 30 mins? Ok.... Oh I forgot to mention I pulled the foil off my hands since my fingers were pruned from the acetone. I go sit for my SNS at 6:30... wait in the chair another 15 minutes. At 6:45 they send someone over besides Lucy... they tell me she'll finish..... That's the moment all my patients ran out. I had been here for an hour and 40 mins so that Lucy could do my nails. I got up and asked to pay for my pedicure so I could leave .... all of a sudden I'm a huge priority. I said no thanks I'm DONE, can I pay for my pedicure so I can leave... Magically Lucy is now available to do my nails. NO THANK YOU! Please let me pay for my pedicure so I can leave. Here comes my favorite part! .... Ready?! The woman that takes the appointments says "Well, you just got done with your pedicure." read more

I got SNS. When I asked for my nails to be cut short, the technician was surprised, as though my preference for short nails was wrong. While filing and shaping my nails, the technician brazenly shaved some my skin off. She then chastised me for liking my nails shorter, almost insinuating that the scrape was my fault since I had asked for my nails to be cut short. After a total of one scrape and two cuts, I ended up getting infections in those three areas. It seems they don't sterilize their equipment properly. During my visit (I also got a pedicure and a 10 minute massage) there were several frustrated customers, one who even refused to pay because she was so upset with the service. The massage was excellent though. read more

Probably one of the worst acrylic manicures I have ever received. None of my nails look identical and are all different length. Also with in an hour or so of getting said manicure I was getting into my car and the nail broke off. So I definitely will not be returning to this place. read more

If I could give this place negative stars I would. Went in to get a simple pink and white fill and and a pedicure. The nail tech "Kenny" asked if I wanted my nails square, which is the same shape I had them. I agreed as this is the only shape I've gotten my nails done in the last 10 years. So when he was about finished filing I looked down and my nails were a narrow rectangle shape. Completely different than what I came in with. I explained to him that was not the shape I wanted. I expected him to just fix them but he started to get argumentative and abrasive about it. He kept insisting they were square. They definitely were not. I told him just to finish it the way they were because I did not want to sit there and listen to his imminent nasty attitude. But he continued to mumble and say things in Chinese to his coworkers. They all came over and were gawking over my shoulder like I was a science experiment just to see what I was complaining about. It was really unnecessary and uncomfortable. He started to correct my nails when the owner walked in and took over. She was never apologetic, in fact she made excuses for his inappropriate and unprofessional behavior by saying he may have been having a bad day. Seriously? Then she tells me she's had issues with him before. Ok. So if that's the case, why not even an apology for his rudeness? The worst part was when she finally finished correcting his mistake, she told me to wash my hands. I went to the sink and looked at the job she did. Not only did they not tell me they didn't have the same color pink, she continued to put a darker coat over the lighter one. Now my nails are 2 toned. (See the pics.) Even the tech who had done my pedi looked at them and mentioned they were 2 colors. At this point I had been sitting there for 3 hours. This was a Sunday evening so they had already closed at 6:30pm. I had a friend with me and we needed to go as we had to work very early in the morning. I go to pay and she says my bill comes to $95.00!!!! I almost fell on the floor!! So first, her employee was rude, disrespectful, indignant, and unprofessional. He didn't do the job correctly. She then TRIED to fix it but doesn't succeed, and now wants to charge me $40.00 for a fill that I have to go somewhere else to pay to fix because she is too incompetent to admit her employee Kenny and her are WRONG!!! I have never in my life had to deal with such disrespect at a nail shop before. This woman sat there and argued with me about charging me the $40. I asked her if she really thought that this was worth the $40 as I held up my 2 toned pink and white fill in front of her face. All she said was she was going to take $5 off. Unbelievable! After I said that was unacceptable and she shouldn't be charging me a penny for the fill, she started getting louder and louder with me. I couldn't even get a word in and I just told her I'll never be back and I'll be leaving a very negative review everywhere about their service. She was literally still screaming at me as I walked out the door! A complete lunatic that owner is! If you are reading this review, do yourself a favor and stay far away from this shop. There are so many nail shops in competition, I cannot even understand why they would go this route. I have been there a couple times to get pedicures. This is the 1st time I got my nails done, and it will be the last, as it was the worst experience I've ever had in my life. HORRIBLE CUSTOMER SERVICE AND BAD EXPERIENCE ALL THE WAY AROUND. STAY AWAY!! read more

I love Vivi Nails! I have been coming to Vivi Nails since moving back to Long Island 2 years ago and have never had a bad experience. Every other week I have SNS done and my two daughters (3yrs and 7yrs) get kids manicures, and the staff has always been super helpful and accommodating! I have also had pedicures done and they're always done a great job. One time I was warned that the SNS color I chose was weaker than the others, but they told me if I had any issues to come back and they would fix it; which I thought was very kind! I didn't have any issues with it either luckily. read more

Horrible experience. Told girl to shape nails and she cut them so short and when she was clipping nails prior to filing it HURT. She was so far down to nail bed.. forget when she did cuticles I had to ask her to stop... the best was I left and not gone 5 minutes and both thumbs were smudged.. I went back to store and asked them to fix.. the new girl had the nerve to say I had walked out and didn't bother letting them dry..I WAITED more than 10 minutes under the fans ...the polish was put on too thick.. also it is on my skin. Strongly do not recommend this place !!!!! read more

Absolutely horrible. I have given it many try's hoping it was just a bad "day" but it's the same service and poor attitudes towards the customers. Every waxing has resulted in them ripping the skin off my face, crooked nails they refuse to fix and the best part. I went with a group of people and after I tipped my girl, I was confronted by the owner that I did not tip any of the other workers. After she made a scene in front of the whole salon it turns out everyone was already tipped for their services but she felt they needed more. read more

This used to be my go to nail salon but the quality and service has gone way down. Today will definitely be the last time I go here. My sns manicure is smudged and uneven. Then to top if off while he started to file my nails and I asked for rounded instead of square (which I have asked for on every other time I've been there) i was informed it would be 5 dollars extra. Which not only surprised me but the other 2 women sitting next to me. read more

This place used to be my go-to spot when they first opened. Now having gained business, the quality of the work is terrible. I went yesterday and got a UV gel fill-in and gel polish, along with a pedicure. When I arrived I had asked to see the colors, owner Vivi, gave me one book. When I asked if there were more colors, she gave me the other two with such an attitude. She is no longer a friendly business owner after making a name for herself. After trying to make my colors match (since the color selection isn't great anymore), I get my pedicure. Now once it's time to paint my nails I'm told to pick a different color, I don't. Once my nails were done and after being there almost 2 hours, they looked horrid. I approached Kenny and said that this is not okay, he then told me "its gel polish, it's different". Gel polish is not supposed to be lumpy and streaky, especially when one hand is decent. I won't be returning and it upsets me as a customer. read more

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Beware of hidden fees!!!! They charge $10 to remove gel nail polish, even if you already have gel on your nails. They rushed through my manicure and did not apply the sns properly (no bottom coat). Very disappointed in my experience. There was also a shirtless man who they allowed in the establishment and he was definitely high on some kind of drug. They did nothing to protect their customers who they had waiting out. read more

The worst experience Iv ever had at a nail salon! I went for a gel fill in on acrylic nails. First, they were extremely rude the entire time to me for no reason. They change extra for EVERY little thing, you want your nails cut? Extra $5, you want your cuticles fixed up? Extra $5! Which that should all be included in the service. Second, I asked for them to be cut just a little and before you know it half my nails are gone, as well as the coffin shape i asked for. Oh! and they cut me 3 times in the process causing me to bleed. Next, they don't allow you to see their colors until the moment they are ready to paint your nails, I asked multiple times as they were working on my fill in to see them since it takes me a while to pick my color. When they were finally done with the fill in and ready to paint my nails they only had one palette of colors and she stood over me as I was trying to pick one out in the 60seconds she allowed me to choose! I felt extremely rushed and unhappy. Finally I leave and about an hour later i look at my nails and the Gel is literally coming off! So unhappy and will never go there again. read more

Vivi Nails - one hour later the GEL literally coming off - Massage Near Me - Riverhead, New York

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I've gone to many places for my nails and found this place did the best but recently I got my nails done and forgot to make an appointment. The girl Sandy who helped me rushed and wasn't paying attention. I wanted her to redo two nails and she only fixed one bc she shaved the SNS too thin. I left with three nails bleeding because of her carelessness to my cuticles and 4 days later three of my nails chipped along with all the others starting to lift. I'm very disappointed and hope they can show Sandy how to take care of their customers properly. read more

It was my first manicure, pedicure and Brazilian wax at Vivi Nails. My manicure and pedicure was done poorly. They did a horrible job by not painting my nails on the corners. Also, I notice that they did not use a sterile utensils! I don't have words to describe the Brazilian wax experience....she almost tears my skin during waxing. I have been doing Brazilian wax a long time, and this was the worst service EVER. When I compliment all of them pretended not to speak English. What a shame!!!! read more

Don't get your nails done here. The pedicure was decent at best, but everything else was terrible. For one, they didn't tell me that they charged an extra $5 to cut down your nails (should be part of the service) until after they did it. I got an acrylic fill with gel overlay. The gel was rippled and started peeling the same day. The technician was quite rough, cutting my fingers a few times and filing the sides of my nails until they were raw. I've never had a worse manicure in my life, and I'm not exaggerating. I'd honestly suggest avoiding this place at all costs. Worst part? They wouldn't refund my money. read more

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