I had a very disappointing experience at Snow Nail Spa and will not be returning.
The nail technician was extremely rude from the start. When I politely asked him to change the size and shape of my nails, he became visibly annoyed and started getting snappy with me. Instead of trying to make sure I was happy with the service, he acted like I was inconveniencing him for simply asking for what I originally requested. While filing my nails, he repeatedly burned me with the drill, and there were multiple times when he squeezed my hand unnecessarily hard, which made me very uncomfortable.
The nails themselves were mediocre at best and definitely not worth the price. They were extremely overpriced, and several of my nails were noticeably different lengths. When I pointed this out and asked him to make them longer so they would match, he responded with a very sarcastic attitude. He kept asking, "is this good?" in a mocking tone, clearly irritated that I wanted the nails corrected. At one point, he even slammed my hand down on the table while working, which was completely unprofessional and made me feel uncomfortable. The pricing was also ridiculous. I originally asked for a certain shape/length, which he was unable to do correctly, yet I was charged an additional $10 when I asked for it to be fixed. There seemed to be an extra charge for absolutely everything. My total went from around $80 to $95 because of all the add-ons and surprise fees that were not clearly explained beforehand. To make matters worse, I felt pressured into leaving a tip. The way it was brought up made me feel uncomfortable and like I didn't really have a choice. The owner even said when i was paying "make sure to put a tip" when i was getting my card out of my wallet. The staff was also rude when discussing appointments and acted bothered whenever customers had questions. Throughout the appointment, it also seemed like he was talking negatively about me and my sister in another language while looking at us and reacting to things we were saying. While I obviously can't know exactly what was being said, it created a very uncomfortable atmosphere and made us feel unwelcome.
I've also heard similar experiences from friends. One of my friends was quoted $115 for a very simple French design with a small flower, which is extremely overpriced.
Overall, the customer service was poor, the pricing was excessive, and the entire experience left me feeling uncomfortable and disrespected. The quality of the nails did not match the cost, and the attitude I received for simply asking for corrections was unacceptable. I would not recommend this salon to anyone looking for a professional, respectful, or welcoming experience. read more