Saturday, February 16, my boyfriend and I decided to celebrate our 5 year anniversary together at Vivace. I have eaten there once before with friends and enjoyed the atmosphere and cuisine, so I figured we would have a nice evening.
When we arrived, we checked in with the hostess only to learn that the reservation I had made about two hours earlier had not been put into the computer - No biggie, we were sat immediately.
After being sat we were greeted by our server, I should have anticipated by his demeanor that we were not going to be treated very well. He was dry and didn't seem interested in making an impression on us.
Both my boyfriend and I are in the service business and are quite aware of how a server acts when he doesn't want to take a certain table. He treated us as if we were a bother - I honestly believe that he might have grouped us into the "young couple that had no idea how to tip" category - so he did a half-ass job.
My boyfriend is almost 27 and I am almost 25 years old. We were dressed very well - he was wearing a dress shirt and pants, and I was wearing a black dress. Our server treated us like we were wearing street clothes. I have never felt more unwanted at restaurant as I did at this one.
The food was good, we didn't have any complaints, but the treatment we received from our server pretty much ruined our meal. We were rushed throughout our meal, he couldn't even wait for our appetizer to be finished before he brought out our entrees. I was wondering - Does this guy have some place to be? What's the rush?
I was curious about his serving style - Was he short with all his tables? Did his food runner bring out all his food? Nope. He spent a fair amount of time at each of his tables - we had to catch him on the go for any assistance. He brought out appetizers/salads/entrees etc. to all his other tables, but not to us.
At the end of the meal we got our check for $147.00 - We had a $55 bottle of wine, an appetizer, 2 entrees, 2 desserts and 1 extra glass of Pinot Noir. The prices are fair for the quality of food and the atmosphere, but I had a real issue with tipping our server over 20%. When my boyfriend and I go out, we tip over 30% (seriously, we appreciate anyone who works hard in this business), but I had a real issue even tipping this guy 20%. I also didn't want to validate his thoughts of us being possible "bad tippers" - so he got 20% off us and we left Vivace feeling unimportant and a bit confused.
Why were we treated like this?
I guess if you are between the age of 21 and 35 and look relatively "young", do not eat at this restaurant or at least with the server we had. The service at Vivace left us with some crappy memories for our 5 year anniversary - I knew we should have dined in SF!
To prevent something like this from happening in the future, perhaps the owner and/or manager should remind his staff to give all their tables the best service, despite age, race, etc. read more